Nimble AMS Reviews & Product Details

Support staff is a big plus on a day to day basis. Support is a big issue especially when you are learning a new system. The Nimble 'app' built on Salesforce works great. Occassionally we come across a bug but Nimble is always right on top of it to get the fix out. Another PLUS.

Updates come 3 times a year right after Salesforce's. Nimble makes the updates easy, easier than any other system I've worked with. (But you are alway still beholding to Salesforce.)

I have worked with other AMSs before, the one feature I love is the Express Pay URL. What's so special? When your membership belongs to a company and employees are members by default, your main contact may be the company owner. If you send an electronic renewal invoice the owner, he/she will most likely pass that along to the A/P department - who is NOT going to create an account and log in and may not even be able to see the invoice directed at the owner. With Express Pay URL - you send the link to the owner, he/she forwards the email and ANYONE can pay the invoice online w/out logging in. All they need is an active credit card.

Nimble is always ready to hear how they can improve their product and with each release there is something that either works better or is new. They do not let their product get stale. Review collected by and hosted on G2.com.

The person - account setting is fine, works great. But it does present challenges when you try to work with 3rd parties who 'integrate' with Salesforce. The person-account is something they need to understand and handle, which evidently is not common. You cannot 'create contacts' directly from an API, you have to let Salesforce create the person-account, which will automatically create the connected 'contact' object and be properly linked. This is Nimble's problem only because Nimble uses the person-accounts setting of Salesforce.

The basic Nimble license (based on a Salesforce PLATFORM license) does not include several objects that Salesforce itself might include if it were a regular Salesforce license. (Campaigns is one example). You may need to make sure you have the correct licenses for objects you will need.

When we first went live in 2017, Nimble didn't have a lot of hands on training for those who would be administering Nimble and Salesforce. I believe this may have improved since then. I wish they had short 'how-to' videos for super-users/admins. They have great documentation, but I am the "show-me" kind of learner.

Understanding that they are not the Salesforce guru for you & their best expertise is their own product - at the beginning, not being already a Salesforce guru myself, it was painful figuring out what was Salesforce and what was Nimble. I get it now, but not so much when I started. Review collected by and hosted on G2.com.

Highly recommend NimbleAMS! After an in-depth analysis, we chose NimbleAMS because they are a leading Salesforce AppExchange Program Partner.

The NimbleAMS team is very innovative. We’ve enhanced our association ROI and strengthened our member value through digital transformation of the following

• Member login and password reset

• Personal snapshot of account summary details

• Join and renew dues process

• Event registration

• Online learning

• Member resource center (online store)

• Continuing education registry

• Integrated data exchange with Marketing Cloud

• Place a classified ad

• Make a donation

As a NimbleAMS client, we have the built-in power of Salesforce person accounts to better manage individuals and related company records. Looking forward, we’re excited to explore Salesforce Customer 360 Data Manager to deliver connected experiences for our members across multiple channels.

As an organization, we’ve also been able to work with NimbleAMS to educate our staff on the power of real-time reporting and the visual appeal of dashboards to quickly identify key performance indicators. The effectiveness of an analytics dashboard is tied directly to how easily staff can implement and maintain the Cloud-based reporting.

We are a proud supporter of NimbleAMS and the CommunityBrands Tech for Associations group to help member-based organizations drive growth, engagement, professional development, fundraising and revenue. Review collected by and hosted on G2.com.

Eagerly await new product releases throughout the year which follow similar Salesforce rollouts. There are typically three seasonal releases each year, and each comes with an in-depth overview prior to the release as well hands-on training offered at their annual conference. Would love to see some Salesforce Trailheads in the future too! Review collected by and hosted on G2.com.

Gives a wide range of options for business processes Review collected by and hosted on G2.com.

System can be expensive and complicated to master Review collected by and hosted on G2.com.

Nimble AMS is Cloud-based, flexible, secure and always up to date. We have been using NimbleAMS for over three years and it continues to pay dividends. The staff has detailed membership information on one screen and no longer must drill down endlessly, saving time and increasing productivity. Our Executives have dashboards and reports fine-tuned to their needs. The system is always up-to-date, and the updates are painless. Review collected by and hosted on G2.com.

We are non-profit but classified as a 501 c6 there are discounts that are not available to us thus the cost is the only issue I have with the software. Review collected by and hosted on G2.com.

My two favorite things about Nimble are 1) the ability for staff (non-developers) to customize our database with minimal help, and 2) the reporting - it is very powerful. Since Nimble is built on top of Salesforce, the sky is really the limit as far as what you can do with it. Taking advantage of Salesforce resources like Trailhead means that you can learn how to customize your system extensively. The problem is having enough time in the day to pursue all of the ideas you will have! Review collected by and hosted on G2.com.

Nimble has grown very quickly, and the people we are in contact with - while fantastic - are overextended. This has resulted in our projects being repeatedly delayed, requests going unanswered until they are made several times, and frustration on our side. We hope that NimbleAMS realizes the magnitude of this issue and soon makes improvements. Review collected by and hosted on G2.com.

Nimble AMS is incredibly intuitive and user-friendly. We launched a couple of months ago and we are continually discovering how powerful Nimble is. The online training resources are great and I highly recommend administrators dig into the courses available on Trailhead.

We have had one of their trainers come in and conduct in-person training which was helpful in getting all of the staff to buy-in to the new system. Review collected by and hosted on G2.com.

There are some limitations that we have run into in regards to reporting and events but we have been able to find workarounds for the time being. The good news is that Salesforce & Nimble are continually improving the platform with updates (all included at no additional charge). Review collected by and hosted on G2.com.

Nimble AMS is very user friendly and easy for those staff members who were not active in our previous system to use the system.

The support provided by Nimble Land is very much appreciated. They reply in a reasonable amount of time and provide step by step instructions that allow me to correct the issue, where applicable.

AMS Support is a valuable resource too. Review collected by and hosted on G2.com.

The way objects are set up sometimes make reporting difficult.

Finance issues we're experiencing, including the challenges with multi-currency. Review collected by and hosted on G2.com.

Having Nimble AMS built on top of the power of Salesforce means it stays on pace with the newest technology advances. I've also really enjoyed going through Salesforce Trailhead training to get up to speed on how to use our new system. Additionally, the ease of configuration (without always needing a developer or to write code) makes it possible to finally say "yes" much more often to my coworkers when they ask for changes.Then finally, the API and integration capabilities make it much easier to connect our system to third party tools. Review collected by and hosted on G2.com.

There's some limitations to the reporting tool in that you can't directly join sibling objects (i.e. objects that share the same parent object) together. I've found work arounds that work fine, but it was a bit of a shock when I went to write one of my first reports (individuals connected to orgs who were sponsoring our conference) and found that it was impossible without a workaround. Review collected by and hosted on G2.com.

After years of working with a very outdated AMS, we were ready for a new product. The entire experience from demo to implementation of NimbleAMS was amazing and the Nimble team made it painless for us.

We have been live on NimbleAMS for over a year and our team is loving it. NimbleAMS has allowed us to be more efficient as a company and we are now working more consistently across all areas of our organization. It has been a great addition to our way of doing business. Review collected by and hosted on G2.com.

Happy to say there isn't anything I dislike. Review collected by and hosted on G2.com.

People we work with at Nimble are amazing collaborators and partners, strong foundation of the product (especially around transactions), power of Salesforce, our ability to customize on our own and with Nimble's guidance, and Nimble's drive to deliver innovation and value. We've utilized Nimbles platform for nearly 6 years and we continue to innovate and automate each year. Review collected by and hosted on G2.com.

Creating really custom experiences for your organization outside of base product can be difficult and time consuming. Review collected by and hosted on G2.com.

As Nimble AMS is built on Salesforce, it doesn't take a technical expert to complete some base configuration, though I do recommend strong technical skills for anyone in an admin role. The out of the box system can meet a lot of business needs, but the system is also flexible enough to meet any customized requirements. The reporting capabilities are great and the support team is very helpful.

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Since it is a great product, they have grown very quickly in a short time and could benefit from additional support staff. While they offer the ability to integrate with other systems, it has not always been the easiest process. Review collected by and hosted on G2.com.

We are very excited to offer stored payments and auto renew. We expect to Increase membership retention and reduce processing time. Review collected by and hosted on G2.com.

Nothing yet. Some upgrades can cause problems that are known but are not communicated to customers. Review collected by and hosted on G2.com.

While the product itself is great, the support and assistance I get from the staff at NimbleAMS is the biggest plus. They never try to upsell me, they see themselves as partners with us in solving problems. I trust their recommendations implicitly, and never feel like they see me as just a client and means of revenue. Review collected by and hosted on G2.com.

Compared to my experience with previous AMS systems, there is very little to dislike about NimbleAMS. Obsessionally, we've had some support cases drag on, but that's as much our fault as it is theirs. Review collected by and hosted on G2.com.

While I find NimbleAMS to be very intuitive, but when I am having issues, their customer support is what makes all the difference. I can email or call and get help quickly. Review collected by and hosted on G2.com.

As with anything you have to occasionally think like the programmers who created the system and then it makes sense. Review collected by and hosted on G2.com.

I love how nimble enables us to really see our data and effectively track our products, services and member activities. Review collected by and hosted on G2.com.

Some of the downsides are finding products to properly integrate Review collected by and hosted on G2.com.

Dashboard - it is very helpful to have a membership report and other membership data available as soon as you long on to Nimble. Review collected by and hosted on G2.com.

I don't like having duplicate records import process and matching dup's could be better Review collected by and hosted on G2.com.

The team is always willing to help with fixing bugs. Review collected by and hosted on G2.com.

Resources not always the best

Tickets are closed too fast Review collected by and hosted on G2.com.