--- title: NIM Reviews meta\_title: 'NIM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how NIM works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 20 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- ### NIM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find NIM's **ease of use** exceptional, facilitating smooth transitions and streamlined account management effortlessly. [(4 mentions)](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1096524&qs=pros-and-cons#reviews) Users highly value the **automation capabilities** of NIM, streamlining user account management and enhancing operational efficiency. [(3 mentions)](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1096622&qs=pros-and-cons#reviews) Users commend the **swift and helpful customer support** of NIM, ensuring quick issue resolution and effective assistance. [(3 mentions)](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1096015&qs=pros-and-cons#reviews) Users appreciate the **seamless access control** of NIM, enhancing onboarding and account management efficiency across platforms. [(2 mentions)](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=2059811&qs=pros-and-cons#reviews) Users value the **customization options** in NIM, enhancing data visibility and supporting flexible configurations with responsive support. [(2 mentions)](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1096654&qs=pros-and-cons#reviews) Users find NIM's setup to be **complex and time-consuming** , requiring a significant learning curve for effective use. [(3 mentions)](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=2059752&qs=pros-and-cons#reviews) Users find the **steep learning curve** of NIM challenging, requiring time and effort to set up effectively. [(3 mentions)](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1095767&qs=pros-and-cons#reviews) Users note a **steep learning curve** with NIM, requiring time and effort to fully understand and utilize its features. [(3 mentions)](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1096132&qs=pros-and-cons#reviews) Users note a **difficult learning curve** with NIM, though support aids in overcoming the challenges. [(2 mentions)](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1095975&qs=pros-and-cons#reviews) Users find the **reporting features inadequate** , suggesting improvements for enhanced user-friendliness and better documentation. [(2 mentions)](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=2013755&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NIM ##### 1. Ease of Use Users find NIM's **ease of use** exceptional, facilitating smooth transitions and streamlined account management effortlessly. [ See 4 mentions ](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1096524&qs=pros-and-cons#reviews) See Related User Reviews ![Josh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh K.") JK Josh K. Mid-Market (51-1000 emp.) 5.0/5 "Seamless, Easy-to-Use NIM with Amazing Customer Service" What do you like about NIM? There’s not one thing i don’t like about NIM, they have polished their products seamlessly and make it easy to use. ![DREW A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DREW A.") DA DREW A. Mid-Market (51-1000 emp.) 5.0/5 "Our school district uses NIM for all onboarding." What do you like about NIM? NIM does a great job at onboarding new staff and students into our Microsoft and Google. We no longer need to go in and turn accounts on or off in mul ##### 2. Automation Users highly value the **automation capabilities** of NIM, streamlining user account management and enhancing operational efficiency. [ See 3 mentions ](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1096622&qs=pros-and-cons#reviews) See Related User Reviews PS Patrick S. Enterprise (\> 1000 emp.) 5.0/5 "Great product supported by a knowledgeable team" What do you like about NIM? It helps us fully automate our user account lifecycle for staff and student accounts. ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "Network Administrator" What do you like about NIM? It is very comprehensive automative program and it is able to preform many tasks to different systems. It has helped us directly and indirectly in au ##### 3. Customer Support Users commend the **swift and helpful customer support** of NIM, ensuring quick issue resolution and effective assistance. [ See 3 mentions ](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1096015&qs=pros-and-cons#reviews) See Related User Reviews JS Johnathan S. Enterprise (\> 1000 emp.) 5.0/5 "Lightning-Fast Account Changes and Excellent Support" What do you like about NIM? I like how fast account changes are processed. The support is also great. ![Brittany M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany M.") BM Brittany M. Enterprise (\> 1000 emp.) 5.0/5 "Easy, customizable automation" What do you like about NIM? I love the visibility of NIM. I can easily see how the data is getting funneled through filters and roles, as well as track down errors that occur. We ##### 4. Access Control Users appreciate the **seamless access control** of NIM, enhancing onboarding and account management efficiency across platforms. [ See 2 mentions ](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=2059811&qs=pros-and-cons#reviews) See Related User Reviews ![DREW A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DREW A.") DA DREW A. Mid-Market (51-1000 emp.) 5.0/5 "Our school district uses NIM for all onboarding." What do you like about NIM? NIM does a great job at onboarding new staff and students into our Microsoft and Google. We no longer need to go in and turn accounts on or off in mul ![Brittany M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany M.") BM Brittany M. Enterprise (\> 1000 emp.) 5.0/5 "Easy, customizable automation" What do you like about NIM? I love the visibility of NIM. I can easily see how the data is getting funneled through filters and roles, as well as track down errors that occur. We ##### 5. Customization Options Users value the **customization options** in NIM, enhancing data visibility and supporting flexible configurations with responsive support. [ See 2 mentions ](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1096654&qs=pros-and-cons#reviews) See Related User Reviews ![Brittany M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany M.") BM Brittany M. Enterprise (\> 1000 emp.) 5.0/5 "Easy, customizable automation" What do you like about NIM? I love the visibility of NIM. I can easily see how the data is getting funneled through filters and roles, as well as track down errors that occur. We ![Andrew L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew L.") AL Andrew L. Mid-Market (51-1000 emp.) 5.0/5 "Identity Automation System that Saves Many Hours" What do you like about NIM? I like the flexibility and ease of creating filters to filter my users very granularly for mappings. Support is really good with NIM as well. I usuall ### 5 Cons or Disadvantages of NIM ##### 1. Complex Setup Users find NIM's setup to be **complex and time-consuming** , requiring a significant learning curve for effective use. [ See 3 mentions ](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=2059752&qs=pros-and-cons#reviews) See Related User Reviews ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "Network Administrator" What do you dislike about NIM? It is a very complex system and there is a steep learning curb. But the service and support helps with that. ![DREW A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DREW A.") DA DREW A. Mid-Market (51-1000 emp.) 5.0/5 "Our school district uses NIM for all onboarding." What do you dislike about NIM? There really isn't much that we don't like about NIM. I guess I would say that there is a learning curve to set everything up. It can be complicated f ##### 2. Learning Curve Users find the **steep learning curve** of NIM challenging, requiring time and effort to set up effectively. [ See 3 mentions ](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1095767&qs=pros-and-cons#reviews) See Related User Reviews PS Patrick S. Enterprise (\> 1000 emp.) 5.0/5 "Great product supported by a knowledgeable team" What do you dislike about NIM? With any new product, there is quite a steep learning curve associated with it. As we use it more, we'll become better at making updates and adding au ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "Network Administrator" What do you dislike about NIM? It is a very complex system and there is a steep learning curb. But the service and support helps with that. ##### 3. Steep Learning Curve Users note a **steep learning curve** with NIM, requiring time and effort to fully understand and utilize its features. [ See 3 mentions ](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1096132&qs=pros-and-cons#reviews) See Related User Reviews PS Patrick S. Enterprise (\> 1000 emp.) 5.0/5 "Great product supported by a knowledgeable team" What do you dislike about NIM? With any new product, there is quite a steep learning curve associated with it. As we use it more, we'll become better at making updates and adding au ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "Network Administrator" What do you dislike about NIM? It is a very complex system and there is a steep learning curb. But the service and support helps with that. ##### 4. Difficult Learning Users note a **difficult learning curve** with NIM, though support aids in overcoming the challenges. [ See 2 mentions ](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=1095975&qs=pros-and-cons#reviews) See Related User Reviews PS Patrick S. Enterprise (\> 1000 emp.) 5.0/5 "Great product supported by a knowledgeable team" What do you dislike about NIM? With any new product, there is quite a steep learning curve associated with it. As we use it more, we'll become better at making updates and adding au ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "Network Administrator" What do you dislike about NIM? It is a very complex system and there is a steep learning curb. But the service and support helps with that. ##### 5. Poor Reporting Users find the **reporting features inadequate** , suggesting improvements for enhanced user-friendliness and better documentation. [ See 2 mentions ](https://www.g2.com/products/nim/reviews?filters%5Bsentiment_snippet%5D=2013755&qs=pros-and-cons#reviews) See Related User Reviews JS Johnathan S. Enterprise (\> 1000 emp.) 5.0/5 "Lightning-Fast Account Changes and Excellent Support" What do you dislike about NIM? I don't really have any negative thoughts about the product. The only thing I can think of is it would be nice to make reading reports a little more u ![Andrew L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew L.") AL Andrew L. Mid-Market (51-1000 emp.) 5.0/5 "Identity Automation System that Saves Many Hours" What do you dislike about NIM? If I had to pick one thing I dislike, it would be the documentation. There are sections of the documentation that are lacking. With that being said, a ## Top-Rated Alternatives [ ![JumpCloud](https://images.g2crowd.com/uploads/product/hd_favicon/fa23ee0364cbcc0d2ea2729498b45992/jumpcloud.svg "JumpCloud") JumpCloud 4.5/5(4,063) ](https://www.g2.com/products/jumpcloud/reviews) [ ![1Password](https://images.g2crowd.com/uploads/product/hd_favicon/44a92221962a61e97eaf7f9b7327e4fc/1password.svg "1Password") 1Password 4.6/5(1,810) ](https://www.g2.com/products/1password/reviews) [ ![Okta](https://images.g2crowd.com/uploads/product/hd_favicon/fc3b8f792177eb1565971fd0bb450896/okta.svg "Okta") Okta 4.5/5(1,367) ](https://www.g2.com/products/okta/reviews) [ View All Alternatives ](https://www.g2.com/products/nim/competitors/alternatives) ![Andrew L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew L.") AL Andrew L. IT Systems Administrator Mid-Market (51-1000 emp.) 2/27/2025 "Identity Automation System that Saves Many Hours" 5/5 What do you like best about NIM? I like the flexibility and ease of creating filters to filter my users very granularly for mappings. Support is really good with NIM as well. I usually get a response with 24 hours to help me with any issues that I have. Review collected by and hosted on G2.com. What do you dislike about NIM? If I had to pick one thing I dislike, it would be the documentation. There are sections of the documentation that are lacking. With that being said, anything I cannot figure out, I work with support on. Review collected by and hosted on G2.com. What problems is NIM solving and how is that benefiting you? NIM is saving me many hours of creating user accounts in our downstream systems. We get new students daily and staff monthly. By having NIM, provision accounts and govern access to security groups. I rarely have to manually do anything with accounts besides systems that require manual imports. I also use the Password reset and Onboarding modules with NIM and that also saves me time of having to help users reset their passwords as well as new users claiming their account and setting their password. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Network Administrator Mid-Market (51-1000 emp.) 4/23/2025 "Network Administrator" 5/5 What do you like best about NIM? It is very comprehensive automative program and it is able to preform many tasks to different systems. It has helped us directly and indirectly in automation of onboarding and offboarding profiles. It is a very solid and reliable system. Review collected by and hosted on G2.com. What do you dislike about NIM? It is a very complex system and there is a steep learning curb. But the service and support helps with that. Review collected by and hosted on G2.com. What problems is NIM solving and how is that benefiting you? It help unified the IAM process with Microsoft Active Directory, clever, and Google Workspace. Overall, it has reduced dramatically of our workload in keeping up with the accounts and permission. It frees up our time to focus on other pressing matters. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 2/3/2025 "NIM Deployment" 5/5 What do you like best about NIM? We have been customers since Tools4Ever and the transision to NIM was fairly smooth compared to other transitions we have done with other vendors products. NIM is a much more user friendly product to work with than the previous version of Tools4Ever. The navigation within NIM to make adjustments is much easier to figure out. The integration was fairly easy to get working with our setup as well. Review collected by and hosted on G2.com. What do you dislike about NIM? I think there is still alot going on within NIM but it has become more managable than Tools4Ever was where we could not really figure out how to make changes without calling support. I think it would a nice feature if there was a way to reach support within NIM in the future. Review collected by and hosted on G2.com. What problems is NIM solving and how is that benefiting you? NIM is being used to create new user accounts and disable users when they leave our district. This autmated system helps our small tech department not have to do this manually. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DV Doug V. Senior Network Analyst Enterprise (\> 1000 emp.) 10/22/2024 "A great automation platform" 5/5 What do you like best about NIM? NIM is extremely modular, making it esay to add or modify components of my user management automation. I am able to connect to various data sources and essentially create an ad-hoc relational database to centrally manage my user accounts. This solution allows me to eliminate all of the various scripts and other mechanisms scattered accross my environment that I would otherwise require, not only simplifying user account management, but also giving me much clearer visibility on the entire process. Because NIM makes use of user-defined filters to define data subsets, then a mapping mechanism to define what data you want to write to that subset, it is possible to see what changes will happen without commiting them. The data write-back only happens during a scheduled sync cycle, meaning I don't have to worry about breaking my production environment. Furthermore, the ability to create web apps for admin use as well as my end-users is extremely powerful - for example, I was able to create and deploy a delegated password-reset app for a subset of my users. I've also built some apps for use by our IT team, making it simple to manage access to systems and maintain least privilege. The engineers from T4E are very good to work with, and did all of our migration and onboarding. We spent a few weeks working together to build the automation, and by the end of it we had a fully working solution. Since taking it over from their engineers, I've made many modifications and additions to the workflow, but I could also have had their engineers do this. Their support has been very prompt and efficient responding to tickets. Review collected by and hosted on G2.com. What do you dislike about NIM? The main downside of NIM is the steep learning curve. There is no way around it - you just have to spend time going through all of the various menus and blades, reverse-engineering the workflows created by the NIM engineers, until it all clicks. But that's nothing unique to NIM, and for a system that can do as much as this one does, the effort correlates well to the result. Review collected by and hosted on G2.com. What problems is NIM solving and how is that benefiting you? Primarily, NIM is automating AD/Exchange account creation and management. It eliminates the need for multiple bespoke solutions (ex. Powershell scripting) to sync data between multiple databases. In our case, we have multiple sources of truth that write back to AD/Exchange accounts, and NIM provides a single management point for all of those databases. We've also been able to strip away AD access for the standard users who were previously given password reset rights at our schools, by using a NIM web app (which is both easier for the users and makes my security guy happier). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shagun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shagun S.") SS Shagun S. System Engineer Enterprise (\> 1000 emp.) 7/24/2024 "Independent from IT Administrator" 4.5/5 What do you like best about NIM? We can reset password of our account by our selves. No need to create ticket or ask IT Administrators for password reset. We don't have to wait for this and slso we can set password according to our remembring power instead of Random password. Review collected by and hosted on G2.com. What do you dislike about NIM? Sometimes it is not taking the password which we gave even we have followed the policy. Sometimes take more time in syncing new password else it is best because we can get password even more fast then to wait for the IT Admin to rest the password and share with us. Review collected by and hosted on G2.com. What problems is NIM solving and how is that benefiting you? Fast No need to wait for IT Admin Password reset according to our remembring power And for IT Administrators there will be a less ticket count Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 11/5/2024 "Positive" 5/5 What do you like best about NIM? It is more user friendly than previous program. Customer service is great and willing to help. Support helped setup our new system and made sure everything was running before we switched over. Review collected by and hosted on G2.com. What do you dislike about NIM? Right now I can not think of anything to dislike. Review collected by and hosted on G2.com. What problems is NIM solving and how is that benefiting you? Helping to create user accounts and updating them automatically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Allen F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allen F.") AF Allen F. Mid-Market (51-1000 emp.) 3/21/2024 "Satisfied Customer of the old UMRA system and now we are a Supremely Satisfied Customer" 5/5 What do you like best about NIM? Ease of future customization is the BIG item. We previuosly relied on UMRA for new user credentials, we now use NIMS for that plus a lot more. We use NIMS to generate our own specialized extracts and even sftp these files from inside the NIMS platform. We have end user staff who are able to pull needed data from the NIMS system on a protected web interface as well. They tend to use this data on a daily basis to look up student passwords and such. The NIMS web style of delivering data measn that I no longer have to post a daily file that has this information . We use to post it on a secure fileserver. More finctionality and easier to use. The implementation was easy since they did all the work for me. The NIMS system is automatically running without intevention so it is easy to forget that it is there. Whenever we do need help with a modification or tweak that I can't do myself, their customer support has always been very helpful and friendly. Review collected by and hosted on G2.com. What do you dislike about NIM? We had to get GADS or GAPS or whatever set back up since NIMS does not resend changed passwords to Google. We use AD primary source. We have not found any other issues yet that NIMS does not natively solve. Review collected by and hosted on G2.com. What problems is NIM solving and how is that benefiting you? New user credentials We use NIMS to generate our own specialized extracts. Sftp these files from inside the NIMS platform. Postring data to a select set of end users via a protected web interface. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ben S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben S.") BS Ben S. Senior Systems Engineer / Infrastructure Architect Information Technology and Services Enterprise (\> 1000 emp.) 3/21/2024 "Tools4ever Wins IDM with NIM for Pflugerville ISD" 5/5 What do you like best about NIM? Here are just some of the best things we like about NIM. 1. All management is 100% web based. 2. Support is always available and helpful. 3. Maintenance and upgrades are painless. 4. NIM is able to fully process all jobs every 15 minutes. Review collected by and hosted on G2.com. What do you dislike about NIM? It would be nice to have other features integrated into the product like password self service and a password filter. Review collected by and hosted on G2.com. What problems is NIM solving and how is that benefiting you? NIM has been able to completly take over all IDM account management and provisioning for Active Directory, Google, Azure, Adobe, and our SIS/BIS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 3/15/2024 "Great software" 5/5 What do you like best about NIM? The best thing is the automation big data of processes with the information of students and staff. Review collected by and hosted on G2.com. What do you dislike about NIM? I don't know how to troubleshoot within NIM, I have to call to have the problem solved. Review collected by and hosted on G2.com. What problems is NIM solving and how is that benefiting you? Creation of student accounts in AD and Google accounts for staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 8/16/2019 "IAM Experience has be great" 5/5 What do you like best about NIM? We have been using IAM for three years now and the product works as promised...efficiently and accurately. Our support person has been on the ball anytime we need assistance with something that might not be working correctly. This is so important when time is important. Review collected by and hosted on G2.com. What do you dislike about NIM? Nothing! The program does everything we want it. Anytime with have an issue, Support is right there to assist in getting things corrected and back to normal. I can't imagine life without this product! Review collected by and hosted on G2.com. Recommendations to others considering NIM: Make sure you include Tools4ever in your vendor vetting process. They need to be considered. Review collected by and hosted on G2.com. What problems is NIM solving and how is that benefiting you? We have been all about automation for the past two years and having IAM in place to handle the account provisioning process has saved us a ton of time of not having to do so much manually. This has freed us up to do other things that also need us like right now. Review collected by and hosted on G2.com. 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