We have achieved significant gains through billing automation and in customer confidence. NICUS is a robust solution and allows IT service input files to be automated and mapped to customers. We also use the cost modeling for what-if scenarios, projecting long-term outlooks, and rate setting. Inside of out IT organization NICUS has become our single source of truth. It has helped us build customer confidence with the ability to show the components of our rates and consistently produce the same information.
There is still some of our rate components that we build outside of NICUS before we upload the data into the cost modeling tool.
IT maturity is an on-going process and services owners have to remain engaged and bought into the value of ITFM. NICUS helps us engage our service owners in ITSC Portfolio Review meetings. Since integrating the product we have been able to show how we are reinvesting in IT.
Very knowledgeable staff to help you improve your ITFM processes. Customer support is very fast and helpful.
I have never had a bad experience with NICUS.
Great support, staff is amazing!
Transparency into what is driving costs. We love our App TCO data for CBA's.
Nicus is a highly flexible platform that provides exceptional out of the box reports and the ability to create custom reports. The customer service and partnership is outstanding.
At this time there is nothing to dislike.
Improve our IT Finance process and implement greater Cost Transparency.
We are early in the path to deploying the Cost Transparency module and we have found Nicus to be a trusted partner in that journey. They have been willing to engage quickly with us to address issues quickly. We have found them to be open and engaging in identifying root causes and moving quickly to resolution.
We are still early in the process and have not come across any challenges with Nicus so far.
Understand your business and the way you work best with solutions. We found Nicus was a good cultural fit for us as much as a good tool fit. Having both helps to drive the relationship towards Partnership.
We are working to implement a TBM practice and are leveraging Nicus to assist us with the establishment of that through the deployment of their Cost Transparency module.
The tool is very straightforward to administer. I have 13 regular users in our IT Finance team plus a variety of users in other areas of IT and the Business. The normal administrative functions are easy to use and allow me to see most of the views I need out of the box. Customizing reports and tables is a drag and drop interface.
There are a few views I would like to have as an administrator that are not part of the regular report package. This makes it harder to see what reports are available to particular users.
WE have transferred all the day to day work of the IT Finance team to Nicus. This has gotten them off of multiple spreadsheets and allowed better reporting. One team member told me that now the tools used are not the bottleneck but getting the reports from the cost center owners. We do all financial reporting out of Nicus now and the IT directors are used to seeing the financial reports in Nicus. We are now expanding to creating a Cost Model and generating the first Bills of IT to validate with the business side.
