Nickel has been a game changer for our staffing agency! We needed a solution after leaving a company we’d worked with for five years, but couldn’t afford all the additional fees, charges, and hassle we were finding with other processors. Nickel saved the day and has been affordable, incredibly easy to use, and never once a headache. Their system is intuitive, robust, and easy for all. We are super happy to be using Nickel - and hope to be with them for years to come! Review collected by and hosted on G2.com.

Honestly, there is basically no downside. We have had feedback from two-three organizations that they had trouble paying invoices occasionally, but I believe that is more user error or failure to read instructions rather than a Nickel issue. Review collected by and hosted on G2.com.

They are easy to use, easy to work with, and the biggest thing for me is the customer service. They actually have customer service unlike BILL that we had prior. BILL took WEEKS to respond to our emergency needs vs Nickel is on it within minutes. Their team truly cares and take your needs very very seriously. Love Nickel! Review collected by and hosted on G2.com.

Nothing so far! They are really fantastic and their platform is super easy to use. Review collected by and hosted on G2.com.

I love the major cost savings Nickel offers, its ability to make invoices fully branded, and how simple it makes for a customer to choose to pay via ACH or credit card. If they choose to use a credit card, the fees are conveniently added right onto the invoice, without me having to track or modify invoices. Review collected by and hosted on G2.com.

It would be really cool if I could create an invoice template that automatically ports content from QuickBooks Online. The biggest feature I've requested a couple times is to make it clear that you can download the invoice from the link shared with people. Right now, if you click the preview, you can download it, but people don't have any instructions or know that. A little bit of tooltip or button would go a long way, I think. Review collected by and hosted on G2.com.

What I like best about Nickel is that it solved a real operational challenge for our organization. We needed a simple, professional way to accept ACH, wire, and credit card payments through an invoicing process, and Nickel delivered exactly that. The integration with QuickBooks has been especially valuable because it streamlines payment collection and helps keep our financial processes organized and efficient.

Another major benefit is the ability to pass along applicable credit card processing fees to the end user, which helps protect our bottom line and makes payment costs more manageable. Since implementing Nickel, we’ve had great success improving the way we collect payments and solving a core business need in a seamless, user-friendly way. Review collected by and hosted on G2.com.

The only real drawback I experienced with Nickel was that reaching customer support could be a little challenging at times, particularly when trying to find the right contact channel initially. That said, once I connected with their team, they were very responsive, helpful, and quick to assist. We did experience a syncing issue at one point, and their team helped resolve it promptly. Outside of that initial support-access hurdle, I have not experienced any service issues or failures, so overall the experience has been very positive. Review collected by and hosted on G2.com.

We did our research before beginning with Nickel. Nickel has been very easy for us to use and integrates well with our needs. Our customers like it as well, and they haven’t had any issues navigating the platform. Review collected by and hosted on G2.com.

So far, we haven’t come across anything we dislike. Review collected by and hosted on G2.com.

I love it's simplicity in creating and managing invoices and how quick and easy it is for my clients to pay. Most of all, I love the lack of additional fees. It's simply a game changer. I expected there to be a catch of some kind for that benefit alone, but the whole tool is just excellent to use. For my use case as a freelance designer, it's an obvious choice for payment processing. Review collected by and hosted on G2.com.

It isn't obvious to me how to set up recurring invoices. I feel like that should be easier. Also, there should be a toggle for customers to pay more than the amount rather than just less than. I had a customer who wanted to pay a higher amount and I thought the existing toggle that lets customers pay what they want would work both ways, but it's only less than the amount which was disappointing. Feels like a small detail but helpful in my case. Review collected by and hosted on G2.com.

I like that Nickel is easy to use and a simple platform. The price is great, and I appreciate the quick turnaround time from receiving notification of payments to actually having dollars in my bank account. They're super responsive to any questions or concerns I have, and they're always on the ball with product updates. Review collected by and hosted on G2.com.

It's still a young platform, so it doesn't have all of the robust features that I guess, something like Stripe might have. No API access currently. I understand that they're working on that. I use Xero as my bookkeeping software. It doesn't tie into Xero yet, but they're working on that. Review collected by and hosted on G2.com.

I like how Nickel allows customers to pay instantly whenever they like without needing to contact someone else, which makes the process smoother. The fact that bank deposits are clean and not batched makes auditing easier. I really appreciate Nickel's fast support times; whenever we have an issue, they fix it quickly. In the few cases where a transaction failed, they quickly found the fix and provided a list of the affected transactions so nothing was missed. I also use Nickel's API, which integrates well with Rootstock, an ERP software in the Salesforce ecosystem. Review collected by and hosted on G2.com.

No notes Review collected by and hosted on G2.com.

I run over five different businesses and Nickel Payments has honestly made handling AP and AR way easier than it used to be. Having everything in one place instead of juggling different systems saves me a ton of time. I like the interface a ton better than others (Melio, Bill, etc.)

It’s easy to use, reliable, and feels like it was built for actual business owners, not just finance folks. Payments go out without issues, money comes in faster, and I can see what’s going on across all my companies much better now.

Nickel Payments is something we use every day and I trust it to keep things moving without me worrying about it all the time. It just works, which is hard to find these days. Review collected by and hosted on G2.com.

The only real downside for me is that payments are limited to ACH and credit cards. It would be nice to also have options like PayPal or Zelle, since some customers prefer using those. That said, it’s a pretty minor issue compared to how well everything else works. Review collected by and hosted on G2.com.

I really like that with Nickel, we get paid a lot faster as we're not waiting for checks to be mailed or worried about them getting lost in the mail. It's so convenient that our clients can simply click a link in the email we send out, and then the payment is made and deposited in a few days. The initial setup of Nickel was quite easy for us, and once our clients got used to it, it's been really seamless. Review collected by and hosted on G2.com.

We don't use the invoicing feature in Nickel mostly because we've had the same way of invoicing for a long time. Integrating our invoicing system into Nickel's invoicing system could help us track invoices better. It's not necessarily Nickel's fault. Could be more of our fault, but we could certainly modernize our system to work better with the invoice management that Nickel provides. Review collected by and hosted on G2.com.