John W.
JW
John W.
Underwriting Operations Analyst
Enterprise (> 1000 emp.)
"NiceReply Analytics"
4.5/5
What do you like best about Nicereply?

What I like best about NiceReply is how easy the platform is to use. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

There is nothing that I have found to dislike as of right now. Review collected by and hosted on G2.com.

Victoria V.
VV
Victoria V.
Customer Support Agent @Bitso
Mid-Market (51-1000 emp.)
"Very good"
5/5
What do you like best about Nicereply?

I think it's great that we have the chance to be properly avaliated by our responses to customers. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

It's not that easy to find my personal results. Review collected by and hosted on G2.com.

Luccas S.
LS
Luccas S.
C
Mid-Market (51-1000 emp.)
"Nicereply review"
4.5/5
What do you like best about Nicereply?

Nicereply is keen for the success of any operation, mainly customer service areas. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I don't think the way good the metrics is displayed. It should have better filters and graphics Review collected by and hosted on G2.com.

Verified User in Consumer Goods
IC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"gets the job done, api is easy"
3/5
What do you like best about Nicereply?

API is easy to work with for data analytics. developers have an easy time integrating the data and other tools like Kustomer. customers find it easy to interact with Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

limited reaction options for customer facing -- it is both good and bad. good for ease of use, bad for deeper analysis if wanting to detail the overall experience Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Great System"
4.5/5
What do you like best about Nicereply?

NiceReply does a great job of providing as well as my team with insightful feedback! Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

More customization would make a great addition to Nicereply. Review collected by and hosted on G2.com.

AT
Amol T.
Mr.
Enterprise (> 1000 emp.)
"Great tool for business"
4/5
What do you like best about Nicereply?

It's a great tool to get customer feedback & to know where you stand in customer support Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

Nothing to dislike so far. Everything is just perfect Review collected by and hosted on G2.com.

Hunt H.
HH
Hunt H.
Development
Mid-Market (51-1000 emp.)
"NiceReply, give it a try"
3.5/5
What do you like best about Nicereply?

It's easy to use, effective method of gauging customer experience Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

the interface is pretty barebones, it gives you the ability to see engagement in a simple manner but limited in automations and analytics capabilities Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Great Program! Very easy to use!"
5/5
What do you like best about Nicereply?

Easy to use! We use this system everyday in our email replies! Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

I don't have anything that I dislike, I think it is very user-friendly! Review collected by and hosted on G2.com.

Bryan H.
BH
Bryan H.
Quality Assurance Engineer
Small-Business (50 or fewer emp.)
"Good service for tracking Customer feedback"
5/5
What do you like best about Nicereply?

Tracking of customer feedback on a linear scale. Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

They were only on a 1 5 or 10. This did change when things changed over to the faces for feedback Review collected by and hosted on G2.com.

JA
John A.
Channel Sales Manager
Small-Business (50 or fewer emp.)
"Nicereply overview"
4.5/5
What do you like best about Nicereply?

It is helpful tracking customer service interactions Review collected by and hosted on G2.com.

What do you dislike about Nicereply?

As with any review service, it is hard to get happy people to fill out the form, not just the unhappy people Review collected by and hosted on G2.com.