Easy to understand dashboard, continuously rolling out new features to enhance the user experience. Well-informed team, fantastic support which is available round the clock. Account manager handles the account at a very personalised level, and they assist us with custom requirements Review collected by and hosted on G2.com.

There's not much to say here, but if we want to add something, maybe optimise report export times. Also we need a SQL-like console to check data for administrators and tech teams. Reports can sometimes be slower to follow a trail. Review collected by and hosted on G2.com.

Organic monitorin of all web and video sessions, powerfull tool to segmentate the data by any specific metric (country, device, OS, Borwser...).

Nice and powerful interface very easy to use. Review collected by and hosted on G2.com.

Web SEssions metrics are still on early stage and some times we have detected discrepancies with other tools in reagrds, of Web performance metrics. Hopefully problems will be solved when this feature is a bit more mature. Review collected by and hosted on G2.com.

A very detailed presentation of the results. Review collected by and hosted on G2.com.

The solution generally lacks precise information on where the problem/error occurred (end-to-end). Review collected by and hosted on G2.com.

Very intuitive product, stable and excellent support.

As indicated in the title, the product is super intuitive to use. People understand it perfectly and quickly adopt its use. And the experience with support is remarkable. Tracking pending issues is also excellent! Review collected by and hosted on G2.com.

When wanting to manipulate values, a possible improvement is being able to choose how to display the data allowing you to do certain counts. For example, on some calculated value, allow that value to be a percentage on some business criteria Review collected by and hosted on G2.com.

the different tools proposed by NPAW Suite and the ergonomy Review collected by and hosted on G2.com.

it can be difficult to use the tool at the first time Review collected by and hosted on G2.com.

Easy to customize and integrate

Well-designed UX that knows what customers want

Data Accuracy

Top class support Review collected by and hosted on G2.com.

Cost could be lower in the current economic environment Review collected by and hosted on G2.com.

Overall user-friendly and detailed information is available in just a few clicks. Review collected by and hosted on G2.com.

Reporting module should be flexible for end user point of view. Review collected by and hosted on G2.com.

Custom dashboards, easys and intuitive to use filters Review collected by and hosted on G2.com.

Tiresome integration and updating with vendors. Review collected by and hosted on G2.com.

1. User friendly

2. Best comprehensive ui/ux

3. Detailed reporting of Video events

4. Easy to integrate

5. Flexible reporting Review collected by and hosted on G2.com.

Cost is little bit high in comparison to comptitors Review collected by and hosted on G2.com.

Work with all the metrics made easy:

- the possibility to correlate the different metrics

- the different modules available that made so easy the analysis Review collected by and hosted on G2.com.

The impossibility to change the "Overview" dashboard of all the modules.

Need improvements on the content analysis - this is not a dislike is more an improvement that should be made. Review collected by and hosted on G2.com.