NICE

4.5
(3)

NICE is a remote desktop cloud visualization solution enabling users to connect to OpenGL and Direct/X applications running in a data center

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NICE Reviews

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NICE review by Administrator in Financial Services
Administrator in Financial Services
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"NICE Call Recording"

What do you like best?

NICE is very helpful when it comes to providing its customers with a wide range of features that help pinpoint strengths and weaknesses in determining how employees interact with their customers in providing them with accurate and quick customer service.

What do you dislike?

There are many upgrades that may be needed to operate nice system solutions and that may cost too much money or could take a long time to deploy before seeing positive results

What problems are you solving with the product? What benefits have you realized?

In using NICE in the past they have been very helpful in solving all issues and have provided excellent support to front and end users utilizing their software.

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NICE review by Sean M.
Sean M.
Validated Reviewer
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"A good program but leaves room for improvement"

What do you like best?

I like how easy it is to access previously recorded calls, and how great the database is for previously recorded calls.

What do you dislike?

I dislike the show startup time, and how the app frequently closes in error.

What problems are you solving with the product? What benefits have you realized?

Listening to calls that had issues that needed to be resolved, and evaluating calls for improvement.

What Server Virtualization solution do you use?

Thanks for letting us know!
NICE review by User in Banking
User in Banking
Validated Reviewer
Review Source
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"Great tool"

What do you like best?

Organization is really good, very intuitive

What do you dislike?

Should be able to open calls in same window

What problems are you solving with the product? What benefits have you realized?

Records calls and provides a space for QA to grade and review

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* We monitor all NICE reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.