I’m able to keep track of my calls easily Review collected by and hosted on G2.com.

Sometimes it’s difficult to navigate and find what I need Review collected by and hosted on G2.com.

Software is great for call analysis. You are able to record telephone calls and listen to them at a later time. It is great for a call center or customer service setting. You are able to leave comments and for the person you are monitoring the call for and also send that person specific packages for them to review your findings. Review collected by and hosted on G2.com.

This software is not compatible with any browser. Is works best with internet Explorer. It takes a little time to figure out how to use the software so I would say that the interface is not too user friendly. Review collected by and hosted on G2.com.

The best quality is the gps logging when employees clock in Review collected by and hosted on G2.com.

The only thing that I would mention is that NICE does not work well on older devices unless they have the most recent software version downloaded. Review collected by and hosted on G2.com.

it gives you overall scores for assessment. Mine is for an incoming call center. Review collected by and hosted on G2.com.

not a lot of explanation for details missed. Review collected by and hosted on G2.com.

Easy to use, allows me get information for acciunts Review collected by and hosted on G2.com.

Doesn't always record, hard to find accounts sometimes Review collected by and hosted on G2.com.

Easy to see when someone was late, ability to track your employees attendance Review collected by and hosted on G2.com.

Primitive. Reports were not user friendly Review collected by and hosted on G2.com.

It is the best performance management solution on the market by far. I really like how it helps my me understand how my team is doing from a performance management standpoint. Review collected by and hosted on G2.com.

It is also the most expensive solution on the market. It is even more expensive then Verints Solution. Review collected by and hosted on G2.com.

The amount of data I can access with one piece of software. Review collected by and hosted on G2.com.

It's sometimes not the most user friendly, but that could just be because I haven't used the new version much yet, and I'm not used to it. Review collected by and hosted on G2.com.

Easy to manage multiple groups, can customize roles, and easy to train new users. Review collected by and hosted on G2.com.

No option to set future assignments in our current version - any changes must be on the effective date or later. Review collected by and hosted on G2.com.

So many options and features you can use, easy to use and it doesn't take long at all to understand how it works Review collected by and hosted on G2.com.

You should be able to personalize more the appearance (not only colors or languages), and maybe have more stability Review collected by and hosted on G2.com.