Report building and extraction. Functionalities are diverse to play around Review collected by and hosted on G2.com.

Problem to work if handling mutiple time zones. There should be a way to tackle Review collected by and hosted on G2.com.

Ease of access. It helps to access required material with no hassle Review collected by and hosted on G2.com.

No downside so far , I believe constant feedback can improve any portal Review collected by and hosted on G2.com.

- Easy to use

- Reporting

- Adds value to the business Review collected by and hosted on G2.com.

- Latency (sometimes) but it may be because if internet connection Review collected by and hosted on G2.com.

Forecasting, Scheduling, real time management, Schedule adjustment etc Review collected by and hosted on G2.com.

Not that I could thing of. All the features are great! Review collected by and hosted on G2.com.

They have very excellent customer service and has a nice user interface. Review collected by and hosted on G2.com.

Occasionally I experience some quality issues - sometimes calls drop. Review collected by and hosted on G2.com.

Keeps me organized and on task to help me remember what I did during the day. I'm able to put in different exceptions to hold myself accountable for the work and delegation of work throughout the day. Review collected by and hosted on G2.com.

This could be the way my company uses the tool but it's very cumbersome to add exceptions to the workday and takes what I feel like too much time. The system has to be manually updated each week vs having someone's 'normal' schedule be inputted automatically and just adjusted from there. Seems time consuming to be entered in manually each week when schedules don't always change. Review collected by and hosted on G2.com.

Very granular details can be obtained along with analytics with customizable views. The goal settings and integration with other systems seems to be set up just right. Review collected by and hosted on G2.com.

Getting a report takes time with a new query each session to regain the information I had the prior time. The user interface is not allows intuitive and would be more useful with up to date widgets. Review collected by and hosted on G2.com.

I love that it gives a pop up notification screen when schedule has changed, and when it is time for breaks etc Review collected by and hosted on G2.com.

Sometimes you have to refresh to get the notifications Review collected by and hosted on G2.com.

There is much to like about NICE. My favorite feature is how “My packages” is offered to us and it is very accessible. Easy to view and listen to calls and also reviews. Review collected by and hosted on G2.com.

I don’t like how the drill data is shown. It is never accurate and takes forever to update with new data. Review collected by and hosted on G2.com.

I love that you are able to copy and paste shifts. I also love that there is an audit trail that makes it easy to go back in time. Review collected by and hosted on G2.com.

Allocations and requirements are often faulty and need to be run again and again which is very time consuming. Review collected by and hosted on G2.com.