The ability to automate operations and overcome complexities of workforce planning very efficiently. Review collected by and hosted on G2.com.

The platform is a bit complicated to use Review collected by and hosted on G2.com.

Considered one of the top two players in the WFM world. It has among other things the best forecasting solution. NICE and Aspect are very similar in design. But there are a few features that make NICE just a little bit better on the forecasting side. Namely in the "Budget Forecasting" module, you can make edits that allow you to change your inputs in real time without having to re run the entire forecast. Review collected by and hosted on G2.com.

The employee interface is a little clunky and outdated. Also set up is not a breeze. It takes a lot pre work to get it ready to go. Once you do it is a solid tool. Also support at times wasn't what it was supposed to be during the install phase. Review collected by and hosted on G2.com.

Supoort at every level, from small scale to large scale Review collected by and hosted on G2.com.

As of now nothing, need to explore more to answer this Review collected by and hosted on G2.com.

Nice covers all 3 aspects of workforce. Forecasting, capacity planning and scheduling. In addition to cal recording and monitoring too. The system is very customisable and user can adjust according to business needs Review collected by and hosted on G2.com.

Forecast has limited scope of seasonal variation and abruptions. Review collected by and hosted on G2.com.

Real time tracking, data analytics. It really helps to use the workforce tactically. Review collected by and hosted on G2.com.

Too much manual effort. Sometime it's difficult and lack agility Review collected by and hosted on G2.com.

Could bring multiple employees at one place under scheduling Review collected by and hosted on G2.com.

There could be some suggestions based on the previous activities. Review collected by and hosted on G2.com.

The schedule management and forecasting. Review collected by and hosted on G2.com.

Integration of different report to one is difficult. Review collected by and hosted on G2.com.

Nice Performance Management is a very powerful tool in tracking the budget information and performance of employees at a constant developmental process. Its skills are amazing in managing the whole budget detail and the employees are also satisfied by keeping a check on their performance and other works within the system. Its variable workforce management ability is commendable by gathering the employees at a single unit. The application can track the time and schedule the employee’s work. Review collected by and hosted on G2.com.

There is no tool to detect the time and performance of the employees rather than making them available at the exact time. Besides, labour forecasting is not supported by this tool and it needs to be upgraded for possessing these informational features. Review collected by and hosted on G2.com.

User friendly & easy for advisors to listen there calls. Review collected by and hosted on G2.com.

100 % call recording should be more effective. Review collected by and hosted on G2.com.

It's easy to use once someone gets to teach you. Review collected by and hosted on G2.com.

Help options are typically written, it would be best if there's a video link as well. Review collected by and hosted on G2.com.