1. User-friendly tool

2. Accessible naming convention to understand the various processes involved in scheduling and managing real-time.

3. Comprehensive reporting structure with an option to modify as per business needs

4. Smart Sync option allows to feed data outside the tool and helps to link to live dashboards Review collected by and hosted on G2.com.

Advance AI technology for better schedule optimization. Review collected by and hosted on G2.com.

It has good useful features by optimizing workforce at right scale, budgeting & quite scalable.

UI of this tool is also quite easy to use. Review collected by and hosted on G2.com.

It lacks forecasting intelligence.

Also, this could be a great tool if you inbuilt many trends & analytics features to understand the data more accurately.

They can build in employee scorecard to understand better performing employees in many aspects Review collected by and hosted on G2.com.

Do you operate multiple call centers on the same skill? You will find Nice Workforce Management able to solve the scheduling and forecasting for multi-site and multi-skilled environments. I recommend the software for any sized call center environment. Review collected by and hosted on G2.com.

The Training learning curve is steep. What worked well for us was to onboard new specialists with modules created by NICE. Once specialists mastered a few modules, you can grow their experience and impact on your center until you cover all of the training. Review collected by and hosted on G2.com.

Easy to use and understand! Great for employee accountability! Review collected by and hosted on G2.com.

Program can be a little so--but understandable with the data it holds! Review collected by and hosted on G2.com.

Intraday and budget views are thorough and easy to use - so everyone in the company gets a good view of the requirements both now and looking forward. Forecasting is flexible and leads to accurate forecasts. Review collected by and hosted on G2.com.

Set up and implementation is time-consuming and can be confusing (we are a company that specializes in this and still struggled). Agent user interface is lacking in some basic functionality. Review collected by and hosted on G2.com.

It provides interval level reforecating which help in taking action on realtime basis and the agent self service or application. Review collected by and hosted on G2.com.

The weighted method used for forecasting could have been improved over time or should have been replaced with more superior ways of identification the best forecast for trends and patterns. Review collected by and hosted on G2.com.

Digital and Hyper Personalized solutions for Customers to Transform to Cloud base Workforce Management

Takes less time to transition to Cloud

Seamless Transition to Digital Environment

Easy and simple GUI to Use Review collected by and hosted on G2.com.

Nothing but could be any Technical Issues Review collected by and hosted on G2.com.

The insights are so meaning full. A must try. Review collected by and hosted on G2.com.

Nothing infact. It was a great experience. Review collected by and hosted on G2.com.

Ease of access, best in class, user friendly Review collected by and hosted on G2.com.

Nothing much....kindly remove this question you are best Review collected by and hosted on G2.com.

Handling of Command centre operations, hassle free for everyone, scheduling and forecasting methodologies Review collected by and hosted on G2.com.

It is good in user interface however there is still some scope for improvement , although it is not such a big thing Review collected by and hosted on G2.com.