This website helps me to know what day and time I should do for my activity. Review collected by and hosted on G2.com.

I see no reason not to like this website, as it is ok for me Review collected by and hosted on G2.com.

I like how I can request overtime and keep track of my overtime hours on my schedule! Review collected by and hosted on G2.com.

I dislike that there not that much you can do besides see your schedule and add overtime. Review collected by and hosted on G2.com.

I liked how workforce management was able to show a breakdown of time off requests versus the amount of remaining time available for a particular day's time off allotment. Review collected by and hosted on G2.com.

I disliked how workforce management would consistently crash if too many programs were running at the same time or if too many users were accessing the system at the same time. Review collected by and hosted on G2.com.

It is an integrated platform which provides solutions to my resource capacity, their time tracking, wfm etc unlike in past i had used different applications for all these functions which made it difficult. But with Nice Workforce Management, all these problems are solved Review collected by and hosted on G2.com.

I would not say the disadvantage or unlikeliness, it provides multiple solutions, so the subscription fees charged is fair to that.

As of now, i have not faced any issues. So it is good to go. Review collected by and hosted on G2.com.

During the inital data set up, I have rhe least complications for data sync. Not much data tweaking is needed Review collected by and hosted on G2.com.

I some how has the apprehensive approac with NICE CRM for QA assessment as it gives out an automated QA scores based algorithm and verbatim stored. Tones of a dialogue can affect the user in a negative way. In reality the conversation was loud due to cultural differences between the customer and the representative, so we end up having to audit most of the scores..this was back 2017... hopefully its way better now Review collected by and hosted on G2.com.

I think Nice works so well with calls, it is an easy to use program Review collected by and hosted on G2.com.

I dont like that sometimes the system can go down Review collected by and hosted on G2.com.

Very good when NICE and SAP Business systems are connected. You don't need to worry about data import and the system takes directly fact data from the system.

Different skills settings for different employees are very actual functionality for call centers.

Genesys can calculate estimated call length and this data is very useful for the forecasts. Review collected by and hosted on G2.com.

The design looks like a very old system it is not very user-friendly sometimes it is hard to understand what information is in the system and redesign can increase user experience. Review collected by and hosted on G2.com.

I have used different Workforce Management Solutions to Manage WFM Occupancy, Scheduling, Auxiliary Breaks, etc. But for all such tasks, I needed to use multiple solutions. I never get all one solution ever. Since NICE Workforce Management has multi-skill simulation which makes our work more efficient and we don’t need to use different solutions to manage to schedule or call traffic. Since all, we can manage within NICEC. Review collected by and hosted on G2.com.

- NICE integration with different CRM is not easy.

- The cost is way much high though the services are excellent.

- The performance is slow. Review collected by and hosted on G2.com.

Analytics and Forecasting techniques greatly help employees to plan and execute in timely manner and hassle free solutions.. Review collected by and hosted on G2.com.

Initial loading of application is somewhat slow but I'm sure this will be handled in upcoming versions. Review collected by and hosted on G2.com.

Schedule changes are easy to request, convenient and all under one menu. Information is short and sweet and easy to understand.

I can view an outlook on the weekly, monthly and yearly basis to see how many of the workforce are in and out.

Information on my hours that remain including Holiday, Accured and Comp are all easily readable from the 'Time Off Manager' menu. Review collected by and hosted on G2.com.

I have very little that I dislike about NICE.

Not so much a complaint but a pet peeve is that a simple shift swapping feature with my department colleagues would be very useful. This would limit continuous messages and emails.

This was am implemented feature on simular software that I've used for my rotas in previous employment. Review collected by and hosted on G2.com.