--- title: NICE Workforce Management Reviews meta\_title: 'NICE Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 90 reviews by the users' company size, role or industry to find out how NICE Workforce Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 90 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### NICE Workforce Management Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of NICE Workforce Management, simplifying time management and enhancing workflow efficiency. [(2 mentions)](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=1169559&qs=pros-and-cons#reviews) Users appreciate the **effective scheduling** features of NICE Workforce Management, streamlining time off and shift management effortlessly. [(2 mentions)](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=1169445&qs=pros-and-cons#reviews) Users value the **ease of scheduling** in NICE Workforce Management, which significantly enhances workflow and saves time. [(1 mentions)](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2398420&qs=pros-and-cons#reviews) Users praise NICE Workforce Management for its **effective agent management** , making team scheduling seamless and efficient. [(1 mentions)](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2271199&qs=pros-and-cons#reviews) Users value the **automation features** of NICE Workforce Management, which significantly enhance efficiency and streamline labor processes. [(1 mentions)](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2398421&qs=pros-and-cons#reviews) Users find the **scheduling issues** in NICE Workforce Management frustrating due to slow processing and complex time-off rules. [(2 mentions)](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2062245&qs=pros-and-cons#reviews) Users find **customization difficult** , noting complexities in scheduling time off with existing rules in NICE Workforce Management. [(1 mentions)](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2062248&qs=pros-and-cons#reviews) Users find the **difficult setup** of NICE Workforce Management cumbersome, requiring extensive training and time investment for effective use. [(1 mentions)](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2398422&qs=pros-and-cons#reviews) Users find the **interface outdated** , feeling that the design lacks a modern touch and detracts from usability. [(1 mentions)](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2271162&qs=pros-and-cons#reviews) Users encounter a **steep learning curve** due to the lengthy initial setup and slow schedule processing speeds. [(1 mentions)](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2398416&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NICE Workforce Management ##### 1. Ease of Use Users appreciate the **ease of use** of NICE Workforce Management, simplifying time management and enhancing workflow efficiency. [ See 2 mentions ](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=1169559&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Efficient Yet Slow: Needs Faster Processing" What do you like about NICE Workforce Management? I enjoy using NICE Workforce Management for its effective handling of time off management, shift bidding, vacation bidding, and recurring events. Thes ![Kahlil Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kahlil Z.") KZ Kahlil Z. Mid-Market (51-1000 emp.) 5.0/5 "Good time management system" What do you like about NICE Workforce Management? It provides you with a easy to use platform for time management ##### 2. Scheduling Users appreciate the **effective scheduling** features of NICE Workforce Management, streamlining time off and shift management effortlessly. [ See 2 mentions ](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=1169445&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Efficient Yet Slow: Needs Faster Processing" What do you like about NICE Workforce Management? I enjoy using NICE Workforce Management for its effective handling of time off management, shift bidding, vacation bidding, and recurring events. Thes ![Theo Paulin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theo Paulin G.") TG Theo Paulin G. Enterprise (\> 1000 emp.) 5.0/5 "Such a nice tool" What do you like about NICE Workforce Management? So far, NICE has been the best when it comes to managing team schedules. ##### 3. Accessibility Users value the **ease of scheduling** in NICE Workforce Management, which significantly enhances workflow and saves time. [ See 1 mentions ](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2398420&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Efficient Yet Slow: Needs Faster Processing" What do you like about NICE Workforce Management? I enjoy using NICE Workforce Management for its effective handling of time off management, shift bidding, vacation bidding, and recurring events. Thes ##### 4. Agent Management Users praise NICE Workforce Management for its **effective agent management** , making team scheduling seamless and efficient. [ See 1 mentions ](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2271199&qs=pros-and-cons#reviews) See Related User Reviews ![Theo Paulin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theo Paulin G.") TG Theo Paulin G. Enterprise (\> 1000 emp.) 5.0/5 "Such a nice tool" What do you like about NICE Workforce Management? So far, NICE has been the best when it comes to managing team schedules. ##### 5. Automation Users value the **automation features** of NICE Workforce Management, which significantly enhance efficiency and streamline labor processes. [ See 1 mentions ](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2398421&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Efficient Yet Slow: Needs Faster Processing" What do you like about NICE Workforce Management? I enjoy using NICE Workforce Management for its effective handling of time off management, shift bidding, vacation bidding, and recurring events. Thes ### 5 Cons or Disadvantages of NICE Workforce Management ##### 1. Scheduling Issues Users find the **scheduling issues** in NICE Workforce Management frustrating due to slow processing and complex time-off rules. [ See 2 mentions ](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2062245&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Efficient Yet Slow: Needs Faster Processing" What do you dislike about NICE Workforce Management? I dislike the slow processing speed for generating schedules in NICE Workforce Management. The tool only allows a limited number of jobs to process si ![Kahlil Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kahlil Z.") KZ Kahlil Z. Mid-Market (51-1000 emp.) 5.0/5 "Good time management system" What do you dislike about NICE Workforce Management? It could be more aesthically appealing and scheduling time off can be complicated to do when using the "rules" ##### 2. Customization Difficulty Users find **customization difficult** , noting complexities in scheduling time off with existing rules in NICE Workforce Management. [ See 1 mentions ](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2062248&qs=pros-and-cons#reviews) See Related User Reviews ![Kahlil Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kahlil Z.") KZ Kahlil Z. Mid-Market (51-1000 emp.) 5.0/5 "Good time management system" What do you dislike about NICE Workforce Management? It could be more aesthically appealing and scheduling time off can be complicated to do when using the "rules" ##### 3. Difficult Setup Users find the **difficult setup** of NICE Workforce Management cumbersome, requiring extensive training and time investment for effective use. [ See 1 mentions ](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2398422&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Efficient Yet Slow: Needs Faster Processing" What do you dislike about NICE Workforce Management? I dislike the slow processing speed for generating schedules in NICE Workforce Management. The tool only allows a limited number of jobs to process si ##### 4. Display Issues Users find the **interface outdated** , feeling that the design lacks a modern touch and detracts from usability. [ See 1 mentions ](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2271162&qs=pros-and-cons#reviews) See Related User Reviews ![Theo Paulin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theo Paulin G.") TG Theo Paulin G. Enterprise (\> 1000 emp.) 5.0/5 "Such a nice tool" What do you dislike about NICE Workforce Management? The design doesn't appear very modern, and the interface comes across as outdated. ##### 5. Learning Curve Users encounter a **steep learning curve** due to the lengthy initial setup and slow schedule processing speeds. [ See 1 mentions ](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2398416&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Efficient Yet Slow: Needs Faster Processing" What do you dislike about NICE Workforce Management? I dislike the slow processing speed for generating schedules in NICE Workforce Management. The tool only allows a limited number of jobs to process si ## Top-Rated Alternatives [ ![Verint Workforce Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management.png "Verint Workforce Management") Verint Workforce Management 4.2/5(213) ](https://www.g2.com/products/verint-workforce-management/reviews) [ ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") Calabrio ONE 4.4/5(435) ](https://www.g2.com/products/calabrio-one/reviews) [ ![Assembled WFM](https://images.g2crowd.com/uploads/product/hd_favicon/7ef47717b7a84f4b179fd6b38293ffb0/assembled-wfm.svg "Assembled WFM") Assembled WFM 4.6/5(187) ](https://www.g2.com/products/assembled-wfm/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-workforce-management/competitors/alternatives) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 10/5/2019 "Centralized platform" 5/5 What do you like best about NICE Workforce Management? It is a platform where we optimize the performance of our contact center and help forecast and plan more accurately and schedule more efficiently. Review collected by and hosted on G2.com. What do you dislike about NICE Workforce Management? There are no dislikes so far but the package pricing is too high. Review collected by and hosted on G2.com. Recommendations to others considering NICE Workforce Management: No recommendations so far. The app works much better than i expected. Review collected by and hosted on G2.com. What problems is NICE Workforce Management solving and how is that benefiting you? I am able to plan my projects and tasks efficiently. - The scheduler allows me to take breaks and schedule our tasks properly. -There is no need to look at the clock to schedule our tasks. Nice iex does that for you. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 10/19/2019 "Contact center must-have" 5/5 What do you like best about NICE Workforce Management? Workforce Management needs to have a tool that really can automatize most of the "maintenance" process to ensure proper planification. IEX provides enough tools to enhance service levels while decreasing the work needed to plan ahead. Review collected by and hosted on G2.com. What do you dislike about NICE Workforce Management? Newer versions are more user friendly but lose keyboard/power-user shortcuts. Most backoffice functions are not great. Review collected by and hosted on G2.com. Recommendations to others considering NICE Workforce Management: Excelent non-web based tool for inbound/outbound contact plans. Review collected by and hosted on G2.com. What problems is NICE Workforce Management solving and how is that benefiting you? Forecasting and making resources more efficient, whenever its agent schedules, workstation usage, or resource monitoring. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 12/20/2018 Business partner of the seller or seller's competitor, not included in G2 scores. " Nice for staff evaluation and monitoring" 4.5/5 What do you like best about NICE Workforce Management? In my case I use the nice perform for master site tool, specifically business analyzer. I work in an area of attention to the client of the insurance industry, coordinating the analysts that provide such attention. In this type of work the levels of service and attention are measured constantly to guarantee the satisfaction of the client, the operativity and the goals or objectives of the organization for which I work. Therefore I need to measure these levels through monitoring or evaluations made to analysts and for this I use this tool, it allows me to evaluate, measure received calls, save, search and export them. Also share them with the analysts so that there is a feedback, the opportunities for improvement are measured and an action plan is defined. Review collected by and hosted on G2.com. What do you dislike about NICE Workforce Management? As for support is another story, there is no assistance but a manual. It is only in English which is not useful in my country since not all people dominate the language so it is difficult configuration issues, changes of roles, user creation, installation, updates and equipment changes. I believe that these aspects should be improved in a new update of the tool and if possible add a virtual assistant or an interactive guide. Review collected by and hosted on G2.com. Recommendations to others considering NICE Workforce Management: My recommendations to use the tool is more than anything to hire a person who is qualified for the support area, is bilingual and understands everything about the tool so that it can be fully functional. Review collected by and hosted on G2.com. What problems is NICE Workforce Management solving and how is that benefiting you? More than all issues related to customer service as it allows to hear the interaction between the operator and the user. Especially when the operators or analysts work during non-office hours, holidays or weekends. It allows monitoring and supervising the operation in the call center. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 7/25/2019 "Great for Scheduling and Forecasting" 5/5 What do you like best about NICE Workforce Management? Extremely scalable depending on the size of your business. Forecasting, Scheduling and reporting options that let you know where your staff are, their productivity, and ability to measure calls vs. forecast Review collected by and hosted on G2.com. What do you dislike about NICE Workforce Management? Not really any downsides. Some of the older versions can be slower to load, but easily rectified by using latest versions. Review collected by and hosted on G2.com. Recommendations to others considering NICE Workforce Management: It is a great solution that can meet the needs of your business. Review collected by and hosted on G2.com. What problems is NICE Workforce Management solving and how is that benefiting you? Has increased productivity and allowed us to see gaps in scheduling and forecasting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 8/21/2019 "Schedule " 5/5 What do you like best about NICE Workforce Management? Get updates on schedule updates in real time Review collected by and hosted on G2.com. What do you dislike about NICE Workforce Management? I don’t dislike the platform. Its a great time management platform. Review collected by and hosted on G2.com. Recommendations to others considering NICE Workforce Management: Na Review collected by and hosted on G2.com. What problems is NICE Workforce Management solving and how is that benefiting you? Adhering to my schedule Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Minna C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Minna C.") MC Minna C. WFM Scheduler and IEX Admin at Tangoe Telecommunications Enterprise (\> 1000 emp.) 9/20/2018 "A good tool if you're an expert at workarounds" 3.5/5 What do you like best about NICE Workforce Management? It's fairly clean and simple. There are many options and view to see the data. I love the Agent Data Groups, as I use them to organize groups within an MU and during bidding. It keeps redundant tasks to a minimum. Review collected by and hosted on G2.com. What do you dislike about NICE Workforce Management? I dislike the lack of training that was provided when we purchased IEX. I wish we could delete skills. IEX is unable to take on all of the changes of a growing service desk. Reporting is one of the worst things I've encountered as it pastes a pdf into excel. The raw data is not accessible and the canned reports are useless. In order to utilize adherence reporting, we need several macros and workbooks to turn the inconsistent pdf-excel mashup into something almost usable. Maybe a problem with the majority of tools out there, but IEX cannot forecast for small call volume groups. Review collected by and hosted on G2.com. Recommendations to others considering NICE Workforce Management: IEX forecasting has been our biggest challenge. This is partly due to our smaller language groups. If you have a busy center with lots of calls, I don't think you'd run into the same issues we face. Ask lots of questions when considering and use real-world information from your center to see if they're compatible. Review collected by and hosted on G2.com. What problems is NICE Workforce Management solving and how is that benefiting you? We're able to place staffing into better schedules via shift bidding. Before IEX this was manually done via email. It was a long and painful process. With IEX we can view schedules and staffing against call volume forecasts. Sadly, the forecast is still not 100% usable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 3/11/2019 "Manage Schedules & Employees Easily" 2.5/5 What do you like best about NICE Workforce Management? Ability to quickly modify schedules and skills for individual employees or groups or employees. Review collected by and hosted on G2.com. What do you dislike about NICE Workforce Management? Software can be slow and sometimes tools will stop working with no error messages or indication of failure. Review collected by and hosted on G2.com. Recommendations to others considering NICE Workforce Management: Ask when the last time the software in use was updated and added features, these systems often fall behind in features and functions so if you're looking to move forward in cloud and virtualization you want to know that is already something they have deployed in some manner. Review collected by and hosted on G2.com. What problems is NICE Workforce Management solving and how is that benefiting you? We're solving attendance and adherence control issues by collecting information on actual-to-schedule actions and organizing the information in a manner that allows action. The benefits are what you would expect from similar scheduling and RTA tools on the market, this one just happened to fit for our organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sean M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean M.") SM Sean M. UNDERWRITING SUPPORT Enterprise (\> 1000 emp.) 5/10/2019 "A good program but leaves room for improvement" 3.5/5 What do you like best about NICE Workforce Management? I like how easy it is to access previously recorded calls, and how great the database is for previously recorded calls. Review collected by and hosted on G2.com. What do you dislike about NICE Workforce Management? I dislike the show startup time, and how the app frequently closes in error. Review collected by and hosted on G2.com. What problems is NICE Workforce Management solving and how is that benefiting you? Listening to calls that had issues that needed to be resolved, and evaluating calls for improvement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Plastics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Plastics") AP Verified User in Plastics Enterprise (\> 1000 emp.) 4/10/2019 "NICE Call Recording" 5/5 What do you like best about NICE Workforce Management? NICE is very helpful when it comes to providing its customers with a wide range of features that help pinpoint strengths and weaknesses in determining how employees interact with their customers in providing them with accurate and quick customer service. Review collected by and hosted on G2.com. What do you dislike about NICE Workforce Management? There are many upgrades that may be needed to operate nice system solutions and that may cost too much money or could take a long time to deploy before seeing positive results Review collected by and hosted on G2.com. What problems is NICE Workforce Management solving and how is that benefiting you? In using NICE in the past they have been very helpful in solving all issues and have provided excellent support to front and end users utilizing their software. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/25/2018 "Risk Analyst " 3.5/5 What do you like best about NICE Workforce Management? NICE is supportive of our initiatives, and will offer to help us overcome any roadblocks or challenges we may face. We are able to leverage call logging through examples along with our data to find trends and see where this is more opportunity. Review collected by and hosted on G2.com. What do you dislike about NICE Workforce Management? The layout is very confusing and restrictions with the different filters. Review collected by and hosted on G2.com. Recommendations to others considering NICE Workforce Management: A layout change would be nice and a help filter since it is very hard to look up exactly examples based on the purpose you are searching for. Review collected by and hosted on G2.com. What problems is NICE Workforce Management solving and how is that benefiting you? Being able to leverage different examples in the system and filter somewhat based on location and the ability to run queries and organize a structure for future uses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [Best cloud account data management platforms for sales operations](https://www.g2.com/discussions/best-cloud-account-data-management-platforms-for-sales-operations)[What desktop search platforms deliver results during live client calls within seconds of a query?](https://www.g2.com/discussions/what-desktop-search-platforms-deliver-results-during-live-client-calls-within-seconds-of-a-query)[Which data analytics platforms provide real-time construction visibility without requiring custom dashboard builds?](https://www.g2.com/discussions/which-data-analytics-platforms-provide-real-time-construction-visibility-without-requiring-custom-dashboard-builds) [Best accounts receivable software for small businesses](https://www.g2.com/discussions/what-s-the-best-accounts-receivable-software-for-small-businesses)[What is the most cost-effective local SEO platform for agencies?](https://www.g2.com/discussions/what-s-the-most-cost-effective-local-seo-platform-for-agencies)[Pros and Cons Details](https://www.g2.com/products/nice-workforce-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)