# Best Enterprise Contact Center Workforce Software

## How Many Contact Center Workforce Software Products Does G2 Track?

**Total Products under this Category:** 98

### Category Stats (Aug 2026)

- **Average Rating:** 4.22/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** QStory (+1.85%) - Among all products in this category, QStory recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Contact Center Workforce Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,000+ Authentic Reviews
- 98+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Workforce Software
 ![G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-workforce/grids.png?focus%5B%5D=5494&focus%5B%5D=4215&focus%5B%5D=16976&focus%5B%5D=348&focus%5B%5D=55256&focus%5B%5D=9132&focus%5B%5D=377&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Genesys Cloud CX, Verint Workforce Management, Five9 Intelligent Cloud Contact Center Platform, ServiceNow Customer Service Management, Calabrio ONE, NICE CXone, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=verint-workforce-management&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=calabrio-one&focus%5B%5D=nice-cxone&focus%5B%5D=talkdesk&segment=enterprise)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=54&secure%5Bchosen_at%5D=2026-08-04T22%3A31%3A04Z&secure%5Bdisplayable_resource_id%5D=54&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=54&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=54&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%2Fenterprise%3Fopen_modal_url%3D%252Fproducts%252Fnice-cxone%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcontact-center-workforce%25252Fenterprise%2526source%253Dcategory&secure%5Btoken%5D=ef7586a70152a981822a18770f2cd82eebf72b5728514737a92eb01448e3d9ce&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,969

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10)
- **Automation:** 8.3/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.3/10 (Category avg: 8.3/10)
- **Intraday Management:** 7.7/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features.
- Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency.
- Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy.
- Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks.
- Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud.

##### Cons

- Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use.
- Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features.
- Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members.
- Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively.
- Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Automation:** 8.1/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.5/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.5/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews)

Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix.

**Average Rating:** 4.2/5.0

**Total Reviews:** 207

#### How Do G2 Users Rate Verint Workforce Management?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Automation:** 7.8/10 (Category avg: 8.1/10)
- **Performance Analysis:** 7.9/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.4/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Verint Workforce Management?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Top Industries:** Insurance, Financial Services
- **Company Size:** 55% Large, 35% Medium

#### What Do G2 Reviewers Say About Verint Workforce Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Verint Workforce Management to be **extremely user friendly** , making processes easy to learn and understand.
- Users highlight the **efficiency** of Verint Workforce Management, praising its real-time capabilities and time-saving features.
- Users appreciate the **ease of scheduling and real-time updates** offered by Verint Workforce Management for effective agent management.
- Users value the **robust features** of Verint Workforce Management, enhancing operational efficiency and supporting diverse business needs.
- Users appreciate the **real-time monitoring and reporting** features of Verint Workforce Management for effective agent management.

##### Cons

- Users find **limited customization** options frustrating, wishing for more granular control over dashboard and reporting features.
- Users often struggle with a **steep learning curve** and find the interface of Verint Workforce Management unintuitive.
- Users find the **user interface cumbersome** compared to competitors, with navigation issues affecting overall experience.
- Users feel Verint Workforce Management is **missing key features** that hinder detailed reporting and configuration ease.
- Users find **reporting poor** in Verint Workforce Management, highlighting delays and difficulties in navigating modules.

#### What Are Recent G2 Reviews of Verint Workforce Management?

**["Robust WFM Solution with Room for Improvement"](https://www.g2.com/survey_responses/verint-workforce-management-review-13001389)**

**Rating:** 4.0/5.0 stars

_— Joe B._

[Read full review](https://www.g2.com/survey_responses/verint-workforce-management-review-13001389)

**["Staffing made easy"](https://www.g2.com/survey_responses/verint-workforce-management-review-13024202)**

**Rating:** 5.0/5.0 stars

_— Edward R._

[Read full review](https://www.g2.com/survey_responses/verint-workforce-management-review-13024202)

#### What Are G2 Users Discussing About Verint Workforce Management?

- [What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) - 1 comment
- [What is Verint Workforce Management used for?](https://www.g2.com/discussions/what-is-verint-workforce-management-used-for) - 1 comment
- [What is the best workforce management software?](https://www.g2.com/discussions/verint-workforce-management-what-is-the-best-workforce-management-software)
- [How do you request time off in Verint?](https://www.g2.com/discussions/how-do-you-request-time-off-in-verint) - 1 comment
- [What does workforce management software do?](https://www.g2.com/discussions/verint-workforce-management-what-does-workforce-management-software-do)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Automation:** 8.0/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.1/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.3/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,058 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement.
- Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly.
- Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience.
- Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities.
- Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.

##### Cons

- Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience.
- Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality.
- Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing.
- Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service.
- Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 475

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Automation:** 8.4/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.5/10 (Category avg: 8.3/10)
- **Intraday Management:** 7.9/10 (Category avg: 8.2/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate Consultant, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 46% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews)

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.

**Average Rating:** 4.4/5.0

**Total Reviews:** 427

#### How Do G2 Users Rate Calabrio ONE?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Automation:** 8.7/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.9/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.9/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Calabrio ONE?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Risk Investigator, Workforce Analyst
- **Top Industries:** Consumer Services, Hospital & Health Care
- **Company Size:** 53% Medium, 35% Large

#### What Do G2 Reviewers Say About Calabrio ONE?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Calabrio ONE's **ease of use** a vital advantage, significantly streamlining workflows and enhancing efficiency.
- Users value the **time-saving efficiency** of Calabrio ONE, transforming lengthy tasks into quick, streamlined processes.
- Users highlight the **ease of use** and regular updates of Calabrio ONE, enhancing team efficiency and satisfaction.
- Users value the **flexible scheduling feature** of Calabrio ONE, enhancing employee satisfaction in dynamic environments.
- Users appreciate the **customer support** from Calabrio ONE, especially the attentive service from their Customer Success Manager.

##### Cons

- Users find the **inadequate reporting** and confusing support of Calabrio ONE frustrating, impacting usability and efficiency.
- Users experience **poor reporting** with Calabrio ONE due to complexity, inconsistencies, and lack of tailored support.
- Users express concerns about the **limited features** of Calabrio ONE, impacting usability and overall effectiveness.
- Users express concern over **inaccurate data analysis** , which undermines confidence in the reliability of reporting results.
- Users find the **interface not intuitive** , facing challenges in navigating features and utilizing Insights effectively.

#### What Are Recent G2 Reviews of Calabrio ONE?

**["Clear, Intuitive Scheduling with AI-Powered Shift Adjustments"](https://www.g2.com/survey_responses/calabrio-one-review-13203653)**

**Rating:** 4.5/5.0 stars

_— Meint A._

[Read full review](https://www.g2.com/survey_responses/calabrio-one-review-13203653)

**["A Great Investment That Streamlined Our Workflow and CRM Call Management"](https://www.g2.com/survey_responses/calabrio-one-review-13193204)**

**Rating:** 4.5/5.0 stars

_— Chamir M._

[Read full review](https://www.g2.com/survey_responses/calabrio-one-review-13193204)

#### What Are G2 Users Discussing About Calabrio ONE?

- [What is Calabrio ONE used for?](https://www.g2.com/discussions/what-is-calabrio-one-used-for)
- [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment
- [Is calabrio owned by Cisco?](https://www.g2.com/discussions/is-calabrio-owned-by-cisco)
- [What does calabrio one do?](https://www.g2.com/discussions/what-does-calabrio-one-do)
- [How much does calabrio cost?](https://www.g2.com/discussions/how-much-does-calabrio-cost)

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10)
- **Automation:** 8.9/10 (Category avg: 8.1/10)
- **Performance Analysis:** 9.2/10 (Category avg: 8.3/10)
- **Intraday Management:** 9.0/10 (Category avg: 8.2/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,475

#### How Do G2 Users Rate Talkdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Automation:** 9.0/10 (Category avg: 8.1/10)
- **Performance Analysis:** 9.2/10 (Category avg: 8.3/10)
- **Intraday Management:** 9.0/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,391 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity.
- Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations.
- Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions.
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams.
- Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency.

##### Cons

- Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations.
- Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts.
- Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management.
- Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems.
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts.

#### What Are Recent G2 Reviews of Talkdesk?

**["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066)

**["Copilot Makes Customer Context Clearer and Boosts Performance"](https://www.g2.com/survey_responses/talkdesk-review-13188022)**

**Rating:** 4.0/5.0 stars

_— Jacqueline T._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13188022)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews)

Aspect delivers an intelligent workforce platform that helps enterprises prevent disruption, protect service levels, and reduce manual effort by embedding intelligence directly into daily operations. Our brand promise is real-time, policy-aware guidance and automation that keeps decisions transparent, explainable, and under human control—so teams can prevent disruption instead of reacting to it. Aspect’s Workforce Engagement Management (WEM) portfolio includes cloud, hybrid, and on-premises deployments, with capabilities across forecasting, scheduling, adherence and intraday management, quality monitoring and coaching workflows, performance management dashboards and KPIs, and employee engagement and gamification. It is built on Aspect WorkforceOS, with APIs and integration tools via the Developer Portal, and supports connectivity across major CCaaS, CRM, and collaboration ecosystems. For operations leaders, planners, supervisors, and agents, Aspect Workforce helps solve the day-to-day challenges of fluctuating demand, complex labor rules, and siloed tools that force teams into constant firefighting. By connecting real-time signals to approved actions, Aspect improves efficiency and accuracy, helps reduce avoidable labor waste, and strengthens service performance—so organizations can cut costs while improving workforce experiences and customer outcomes.

**Average Rating:** 4.2/5.0

**Total Reviews:** 304

#### How Do G2 Users Rate Aspect Workforce?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10)
- **Automation:** 8.1/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.0/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.6/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Aspect Workforce?

- **Seller:** [Aspect Software](https://www.g2.com/sellers/aspect-software)
- **Company Website:** www.aspect.com
- **Year Founded:** 1973
- **HQ Location:** Atlanta, GA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe0663343d33c9b43ad241bacdc8e0a609dc9e6a3170be73a578be1c5d286150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3393%2F&secure%5Burl_type%5D=linkedin_company_website)  
994 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative
- **Top Industries:** Financial Services, Telecommunications
- **Company Size:** 63% Large, 29% Medium

#### What Do G2 Reviewers Say About Aspect Workforce?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **efficiency of forecasting and scheduling** with Aspect Workforce, enhancing operational management significantly.
- Users value the **robust scheduling and forecasting capabilities** of Aspect Workforce, enhancing staff management and planning efficiency.
- Users find Aspect Workforce's **ease of use** invaluable, simplifying scheduling and enhancing overall operational efficiency.
- Users appreciate the **powerful forecasting and scheduling tools** of Aspect Workforce, enabling efficient planning and management.
- Users value the **strong scheduling and management features** of Aspect Workforce, enhancing efficiency and operational excellence.

##### Cons

- Users find the **learning curve steep** , leading to challenges in adoption and effective use for smaller teams.
- Users find the **limited customization** in Aspect Workforce restricts flexibility and integration with other applications.
- Users find the **complexity** of Aspect Workforce overwhelming, requiring significant time and training for effective use.
- Users find **customization difficult** , limiting their ability to tailor the Aspect Workforce experience to their needs.
- Users find Aspect Workforce **not user-friendly** , citing a need for a more streamlined and intuitive navigation experience.

#### What Are Recent G2 Reviews of Aspect Workforce?

**["Clear UI and Helpful Insights for WFM Work"](https://www.g2.com/survey_responses/aspect-workforce-review-12690424)**

**Rating:** 5.0/5.0 stars

_— Shubham G._

[Read full review](https://www.g2.com/survey_responses/aspect-workforce-review-12690424)

**["Extremely Stable, Automation-Rich Platform Delivers Impressive Operational Value"](https://www.g2.com/survey_responses/aspect-workforce-review-13118526)**

**Rating:** 4.5/5.0 stars

_— Tony G._

[Read full review](https://www.g2.com/survey_responses/aspect-workforce-review-13118526)

#### What Are G2 Users Discussing About Aspect Workforce?

- [What is Alvaria Workforce used for?](https://www.g2.com/discussions/what-is-alvaria-workforce-used-for)
- [What is the best workforce management software?](https://www.g2.com/discussions/alvaria-workforce-what-is-the-best-workforce-management-software)
- [What does aspect software do?](https://www.g2.com/discussions/what-does-aspect-software-do) - 1 comment
- [What is aspect WFM?](https://www.g2.com/discussions/what-is-aspect-wfm)
- [What is Aspect Workforce Management?](https://www.g2.com/discussions/what-is-aspect-workforce-management)

### [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews)

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 88

#### How Do G2 Users Rate NICE Workforce Management?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.8/10)
- **Automation:** 8.5/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.1/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.5/10 (Category avg: 8.2/10)

#### Who Is the Company Behind NICE Workforce Management?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 66% Large, 29% Medium

#### What Do G2 Reviewers Say About NICE Workforce Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of NICE Workforce Management, simplifying time management and enhancing workflow efficiency.
- Users appreciate the **effective scheduling** features of NICE Workforce Management, streamlining time off and shift management effortlessly.
- Users value the **ease of scheduling** in NICE Workforce Management, which significantly enhances workflow and saves time.
- Users praise NICE Workforce Management for its **effective agent management** , making team scheduling seamless and efficient.
- Users value the **automation features** of NICE Workforce Management, which significantly enhance efficiency and streamline labor processes.

##### Cons

- Users find the **scheduling issues** in NICE Workforce Management frustrating due to slow processing and complex time-off rules.
- Users find **customization difficult** , noting complexities in scheduling time off with existing rules in NICE Workforce Management.
- Users find the **difficult setup** of NICE Workforce Management cumbersome, requiring extensive training and time investment for effective use.
- Users find the **interface outdated** , feeling that the design lacks a modern touch and detracts from usability.
- Users encounter a **steep learning curve** due to the lengthy initial setup and slow schedule processing speeds.

#### What Are Recent G2 Reviews of NICE Workforce Management?

**["Such a nice tool"](https://www.g2.com/survey_responses/nice-workforce-management-review-11744311)**

**Rating:** 5.0/5.0 stars

_— Theo Paulin G._

[Read full review](https://www.g2.com/survey_responses/nice-workforce-management-review-11744311)

**["Efficient Yet Slow: Needs Faster Processing"](https://www.g2.com/survey_responses/nice-workforce-management-review-12031956)**

**Rating:** 4.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/nice-workforce-management-review-12031956)

#### What Are G2 Users Discussing About NICE Workforce Management?

- [What improvements would you recommend for NICE Workforce Management to better meet your scheduling needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-nice-workforce-management-to-better-meet-your-scheduling-needs)
- [What is NICE Workforce Management used for?](https://www.g2.com/discussions/what-is-nice-workforce-management-used-for)
- [What is Workforce Management System?](https://www.g2.com/discussions/what-is-workforce-management-system)
- [What does NICE IEX stand for?](https://www.g2.com/discussions/what-does-nice-iex-stand-for)
- [What is the best workforce management software?](https://www.g2.com/discussions/nice-workforce-management-what-is-the-best-workforce-management-software)

### [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews)

Assembled is an all-in-one support platform designed to enhance customer service operations by integrating AI agents with intelligent workforce management. This solution aims to help companies deliver exceptional support experiences while efficiently managing their resources. By leveraging advanced technology, Assembled enables organizations to streamline their support processes, ensuring that both AI and human agents work in harmony to meet customer needs. The platform primarily targets customer support teams across various industries that seek to improve their operational efficiency and service quality. Assembled is particularly beneficial for businesses that handle high volumes of customer interactions and require precise forecasting and staffing solutions. With its capabilities, teams can automate a significant portion of customer interactions, allowing human agents to focus on more complex inquiries, thereby enhancing overall productivity and customer satisfaction. Key features of Assembled include fast and intuitive scheduling, which allows teams to create customized work schedules that adapt to fluctuating demand. This flexibility is crucial for organizations that experience varying levels of customer inquiries throughout the day or week. Additionally, the platform offers human-in-the-loop AI-powered automation, which ensures that AI agents can seamlessly collaborate with human staff, providing a balanced approach to customer support. This unique feature helps to maintain a personal touch in customer interactions while benefiting from the efficiency of automation. Another standout aspect of Assembled is its powerful forecasting capabilities, which boast over 90% accuracy. This feature enables teams to predict customer demand accurately, allowing for optimal staffing decisions that align with anticipated workload. Furthermore, the platform provides meaningful cross-team visibility, ensuring that all stakeholders have access to relevant information and insights, fostering collaboration and informed decision-making. Assembled also excels in reporting, offering centralized and robust analytics that deliver actionable insights. This comprehensive reporting functionality empowers teams to track performance metrics, identify trends, and make data-driven adjustments to their support strategies. By utilizing Assembled, organizations can scale their support operations intelligently, balancing the strengths of AI with the irreplaceable value of human interaction, ultimately leading to enhanced customer experiences and operational success.

**Average Rating:** 4.6/5.0

**Total Reviews:** 184

#### How Do G2 Users Rate Assembled WFM?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Automation:** 7.9/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.1/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.9/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Assembled WFM?

- **Seller:** [Assembled](https://www.g2.com/sellers/assembled)
- **Company Website:** www.assembled.com
- **Year Founded:** 2018
- **HQ Location:** San Francisco, California
- **Twitter:** @assembledhq  
372 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54c7ff050add5f1b54c5fd19f89d60db0fd4745384537f7eecda6ae88d185611&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F26571599%2F&secure%5Burl_type%5D=linkedin_company_website)  
134 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 63% Medium, 21% Small

#### What Do G2 Reviewers Say About Assembled WFM?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Assembled WFM to be **very approachable** , allowing quick understanding and effective management for all backgrounds.
- Users appreciate the **seamless scheduling capabilities** of Assembled WFM, allowing easy adjustments and real-time updates.
- Users appreciate the **ease of scheduling** with Assembled WFM, enjoying seamless adjustments and real-time data tracking.
- Users love the **intuitive design** of Assembled WFM, making it easy for anyone to understand and use.
- Users highlight the **efficiency** of Assembled WFM, streamlining scheduling and enhancing forecasting capabilities for optimal operations.

##### Cons

- Users find **schedule changes complicated** , impacting their ability to manage tasks effectively and access their scores.
- Users find the **missing features** in Assembled WFM, like custom reporting and shift swap, frustrating and limiting.
- Users find Assembled WFM has **limited features** , hindering efficiency, especially in reporting and workforce management functionalities.
- Users frequently struggle with **poor reporting** , including limited customization and delays in data refreshing, affecting efficiency.
- Users often experience **slow loading** times, hindering task completion and complicating schedule management.

#### What Are Recent G2 Reviews of Assembled WFM?

**["Improves Staffing Visibility and Operational Efficiency"](https://www.g2.com/survey_responses/assembled-wfm-review-12977659)**

**Rating:** 4.0/5.0 stars

_— Airene D._

[Read full review](https://www.g2.com/survey_responses/assembled-wfm-review-12977659)

**["Streamlined Workforce Management with Ease"](https://www.g2.com/survey_responses/assembled-wfm-review-12980620)**

**Rating:** 5.0/5.0 stars

_— Verified User in Leisure, Travel & Tourism_

[Read full review](https://www.g2.com/survey_responses/assembled-wfm-review-12980620)

#### What Are G2 Users Discussing About Assembled WFM?

- [What is your primary use case for Assembled in workforce management, and how has it impacted your team's efficiency?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-assembled-in-workforce-management-and-how-has-it-impacted-your-team-s-efficiency)
- [What is Assembled used for?](https://www.g2.com/discussions/what-is-assembled-used-for)

### [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews)

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

**Average Rating:** 4.1/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate Avaya Contact Center?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10)
- **Automation:** 7.1/10 (Category avg: 8.1/10)
- **Performance Analysis:** 7.3/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.7/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Avaya Contact Center?

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Morristown, NJ
- **Twitter:** @Avaya  
36,704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,775 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Telecom engineer
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 52% Large, 34% Medium

#### What Do G2 Reviewers Say About Avaya Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **robust calling features** of Avaya Contact Center, facilitating seamless inbound and outbound communications.
- Users value the **strong analytics capabilities** of Avaya Contact Center for effective voice and reporting management.
- Users appreciate the **call quality** of Avaya Contact Center, noting its strength in enterprise voice and reporting.
- Users value the **seamless connectivity** of Avaya Contact Center, enabling efficient calls from anywhere.
- Users appreciate the **ease of use** of Avaya Contact Center, benefiting from its straightforward features.

##### Cons

- Users find the **complexity in deployment, configurations, and integrations** to be a significant challenge with Avaya Contact Center.
- Users face **customization difficulties** with Avaya Contact Center, complicating deployment, configurations, and integrations.
- Users often face **difficult implementation** challenges with Avaya Contact Center due to its complex deployment and integration processes.
- Users find the **difficult setup** of Avaya Contact Center challenging due to complex deployment and configurations.
- Users often experience **authentication errors and static line issues** that disrupt communication and efficiency.

#### What Are Recent G2 Reviews of Avaya Contact Center?

**["Value for money"](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)**

**Rating:** 5.0/5.0 stars

_— Gandhi S._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)

**["User-Friendly Platform, But Outdated Appearance"](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)**

**Rating:** 4.0/5.0 stars

_— Athena M._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)

### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Sprinklr Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Automation:** 7.8/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.7/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.1/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Sprinklr Service?

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Manager, Community Manager
- **Top Industries:** Consumer Services, Marketing and Advertising
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience.
- Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms.
- Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction.
- Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs.
- Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences.

##### Cons

- Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues.
- Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient.
- Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency.
- Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction.
- Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)

**["Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI"](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)

### [Intradiem](https://www.g2.com/products/intradiem/reviews)

Intradiem provides Dynamic Workforce Orchestration—real-time workforce automation software for enterprises with large, structured teams. Unlike traditional workforce management or engagement tools that rely on manual intervention or after-the-fact analysis, Intradiem acts on what’s happening right now—automatically adjusting work, staffing, and support to help organizations get more value from their people every minute of the day. Intradiem’s real-time automation platform continuously monitors live operational data across ACD, WFM, CRM, and desktop systems. As conditions change, the platform takes immediate action—reallocating work, supporting employees in the moment, optimizing schedules, and protecting service levels—without adding manual effort for supervisors or workforce teams.

**Average Rating:** 4.4/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Intradiem?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Automation:** 8.4/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.0/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.7/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Intradiem?

- **Seller:** [Intradiem](https://www.g2.com/sellers/intradiem)
- **Company Website:** www.intradiem.com
- **Year Founded:** 1995
- **HQ Location:** Alpharetta, GA
- **Twitter:** @Intradiem  
1,474 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=635970e6da062e7cfc6d3b51859a076bb8feac23d3ecc09e7ca5eb774919cbf9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F20184%2F&secure%5Burl_type%5D=linkedin_company_website)  
232 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Hospital & Health Care
- **Company Size:** 70% Large, 31% Medium

#### What Do G2 Reviewers Say About Intradiem?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Intradiem for its **efficiency** , enhancing team performance and reducing manual workload for supervisors.
- Users appreciate the **ease of use** of Intradiem, making it an integral part of daily operations with minimal effort.
- Users appreciate the **helpful support** of Intradiem, which enhances team performance and resolves issues swiftly.
- Users appreciate the **dynamic and accurate scheduling** features of Intradiem, enhancing efficiency and availability management.
- Users appreciate the **exceptional vendor interoperability** of Intradiem, enhancing operational efficiency and insights across multiple platforms.

##### Cons

- Users find the **customization difficulty** of Intradiem frustrating, hindering tailored experiences and efficiency in operations.
- Users report issues with **email functionality** , including spam, confusion with subjects, and unwanted supervisor notifications.
- Users find the **complexity of troubleshooting** and overwhelming email notifications to be a challenge with Intradiem.
- Users find the **limited customization options** in Intradiem hinder tailored user experiences and efficient operations.
- Users note **limited functionality** of Intradiem, as it lacks support for newer systems and is incompatible with certain workflows.

#### What Are Recent G2 Reviews of Intradiem?

**["Real-Time Interactions That Maximize Contact Center Efficiency"](https://www.g2.com/survey_responses/intradiem-review-12084080)**

**Rating:** 5.0/5.0 stars

_— Julie C._

[Read full review](https://www.g2.com/survey_responses/intradiem-review-12084080)

**["Intradiem Empowers Global Operations with Versatility and Insight"](https://www.g2.com/survey_responses/intradiem-review-12002456)**

**Rating:** 5.0/5.0 stars

_— Jeremy D._

[Read full review](https://www.g2.com/survey_responses/intradiem-review-12002456)

#### What Are G2 Users Discussing About Intradiem?

- [What does Intradiem do?](https://www.g2.com/discussions/what-does-intradiem-do)
- [What are the features of Intradiem?](https://www.g2.com/discussions/what-are-the-features-of-intradiem)
- [How does Intradiem work?](https://www.g2.com/discussions/how-does-intradiem-work)
- [What is Intradiem used for?](https://www.g2.com/discussions/what-is-intradiem-used-for)

### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,812

#### How Do G2 Users Rate CloudTalk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Automation:** 8.8/10 (Category avg: 8.1/10)
- **Performance Analysis:** 8.9/10 (Category avg: 8.3/10)
- **Intraday Management:** 8.7/10 (Category avg: 8.2/10)

#### Who Is the Company Behind CloudTalk?

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
224 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations.
- Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices.
- Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience.
- Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency.
- Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience.

##### Cons

- Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk.
- Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions.
- Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk.
- Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk.
- Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration.

#### What Are Recent G2 Reviews of CloudTalk?

**["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

**["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

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