--- title: NICE CXone Reviews meta\_title: 'NICE CXone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1730 reviews by the users' company size, role or industry to find out how NICE CXone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1730 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### NICE CXone Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively. [(38 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112173&qs=pros-and-cons#reviews) Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use. [(27 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113059&qs=pros-and-cons#reviews) Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features. [(26 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111980&qs=pros-and-cons#reviews) Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses. [(21 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111310&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience. [(15 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111445&qs=pros-and-cons#reviews) Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience. [(14 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1110545&qs=pros-and-cons#reviews) Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability. [(14 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112887&qs=pros-and-cons#reviews) Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources. [(10 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111765&qs=pros-and-cons#reviews) Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations. [(10 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113297&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed. [(10 mentions)](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111339&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NICE CXone ##### 1. Ease of Use Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively. [ See 38 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112173&qs=pros-and-cons#reviews) See Related User Reviews JS Jessielyn S. Mid-Market (51-1000 emp.) 5.0/5 "Easy Schedule and Availability Management with Nice" What do you like about NICE CXone? The helpful about Nice is that I can easly manage my schedule and my availability. ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive Performance Tracking with Great Features" What do you like about NICE CXone? I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the ##### 2. Features Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use. [ See 27 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113059&qs=pros-and-cons#reviews) See Related User Reviews ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive Performance Tracking with Great Features" What do you like about NICE CXone? I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the ![Carmen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen A.") CA Carmen A. Mid-Market (51-1000 emp.) 5.0/5 "Great tool to Manage call flow and Team" What do you like about NICE CXone? Easy to follow and customize the Dashboard. I enjoy this feature so that I can keep tabs on what calls are coming in as well as what agents are doing. ##### 3. Efficiency Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features. [ See 26 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111980&qs=pros-and-cons#reviews) See Related User Reviews ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive Performance Tracking with Great Features" What do you like about NICE CXone? I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Reporting and Sorting with NICE CXone Mpower" What do you like about NICE CXone? NICE CXone Mpower is nice because in quality we can pull calls from reports in an efficient manner. There are several options for sorting and pulling ##### 4. Helpful Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses. [ See 21 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111310&qs=pros-and-cons#reviews) See Related User Reviews JS Jessielyn S. Mid-Market (51-1000 emp.) 5.0/5 "Easy Schedule and Availability Management with Nice" What do you like about NICE CXone? The helpful about Nice is that I can easly manage my schedule and my availability. ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive Performance Tracking with Great Features" What do you like about NICE CXone? I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the ##### 5. User Interface Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience. [ See 15 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111445&qs=pros-and-cons#reviews) See Related User Reviews ![Alex L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex L.") AL Alex L. Enterprise (\> 1000 emp.) 4.5/5 "Reliable and Efficient Customer Experience Platform" What do you like about NICE CXone? What I like best about NiCE CXone Mpower is its intuitive interface and smooth integration with daily workflows. It centralizes communication tools in ![Aditya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya K.") AK Aditya K. Mid-Market (51-1000 emp.) 5.0/5 "Best tool for outbound and inbound corporate calls" What do you like about NICE CXone? Easy to use interface, quick setup, good quality ### 5 Cons or Disadvantages of NICE CXone ##### 1. Call Issues Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience. [ See 14 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1110545&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Reporting and Sorting with NICE CXone Mpower" What do you dislike about NICE CXone? NICE CXone Mpower can sometimes refuse on agents when taking inbound calls from the interference with multiple applications operating at the same time ![Sumit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit B.") SB Sumit B. Enterprise (\> 1000 emp.) 3.5/5 "A contact centre with great feature with lots of scope of improvement" What do you dislike about NICE CXone? This will be a bigger list. - The studio script nodes takes a lot of time to open up, it seems there is a visible lag while working with it & it ##### 2. Technical Issues Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability. [ See 14 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112887&qs=pros-and-cons#reviews) See Related User Reviews ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Small-Business (50 or fewer emp.) 5.0/5 "Comprehensive Performance Tracking with Great Features" What do you dislike about NICE CXone? It can be it bit difficult to use when the system is experiencing glitching. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Reporting and Sorting with NICE CXone Mpower" What do you dislike about NICE CXone? NICE CXone Mpower can sometimes refuse on agents when taking inbound calls from the interference with multiple applications operating at the same time ##### 3. Learning Curve Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources. [ See 10 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111765&qs=pros-and-cons#reviews) See Related User Reviews ![Stephen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen A.") SA Stephen A. Mid-Market (51-1000 emp.) 3.5/5 "Great Lead Visibility, but Reporting Still Hard to Understand" What do you dislike about NICE CXone? Reporting was hard to understand. Was getting better but still worst part ![Sumit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit B.") SB Sumit B. Enterprise (\> 1000 emp.) 3.5/5 "A contact centre with great feature with lots of scope of improvement" What do you dislike about NICE CXone? This will be a bigger list. - The studio script nodes takes a lot of time to open up, it seems there is a visible lag while working with it & it ##### 4. Missing Features Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations. [ See 10 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113297&qs=pros-and-cons#reviews) See Related User Reviews JS Jessielyn S. Mid-Market (51-1000 emp.) 5.0/5 "Easy Schedule and Availability Management with Nice" What do you dislike about NICE CXone? The least hhelpful about Nice is the alert dateson the left side, it's not allowing me to choose the specific date for my previous schedule. ![Alexander B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander B.") AB Alexander B. Mid-Market (51-1000 emp.) 0.5/5 "Support and Community Need Improvement" What do you dislike about NICE CXone? Lack of meaningful support. Limited forums for asking questions. Forcing users to write reviews in order to post questions. Semantic inconsistencies b ##### 5. Poor Customer Support Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed. [ See 10 mentions ](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1111339&qs=pros-and-cons#reviews) See Related User Reviews ![Alexander B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander B.") AB Alexander B. Mid-Market (51-1000 emp.) 0.5/5 "Support and Community Need Improvement" What do you dislike about NICE CXone? Lack of meaningful support. Limited forums for asking questions. Forcing users to write reviews in order to post questions. Semantic inconsistencies b RK Roland K. Small-Business (50 or fewer emp.) 5.0/5 "Helpful product with incredible new features" What do you dislike about NICE CXone? Sometimes integration don't work as well as they should, but it's nothing serious. Also, it's not easy to contact the billing or customer service depa ## Top-Rated Alternatives [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-cxone/competitors/alternatives) MS Michael S. Mid-Market (51-1000 emp.) 8/10/2023 "NICE CXOne - Best of all your cloud based solutions" 5/5 What do you like best about NICE CXone? The system is easy to navigate and use. The scripting language is very straight forward and gets better with every release. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Forecasting needs a bit of work for our specific use case, but overall it will work for you. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? CXOne allows quick deployment for home based and outsourced agents. A simple to use interface cuts training down to hours. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Syed W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed W.") SW Syed W. Team Lead Enterprise (\> 1000 emp.) 12/31/2021 "Extremely easy to operate. Best tool for chat/voice process." 4.5/5 What do you like best about NICE CXone? The best part about NICE CXone is it's speedy and without any time delay of even a microsecond. Whatever you type will reflect in the tool immediately. In contrast, the tool we previously used was having a time delay of a few microseconds which was really inconvenient. Apart from that, the real-time monitoring of the transactions/chats is pretty cool. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I do not like the NICE CXone VCC Max that comes as a pop-up window, and we have to work on the window to take chats/calls. It should be something like a separate browser tab instead of a pop-up window because when we click somewhere else on the screen, the window hides. Or it should be like sticky notes Review collected by and hosted on G2.com. Recommendations to others considering NICE CXone: 1 - Make the NICE CXone VCC MAX sticky on the screen. The pop-up has to be visible all the time. 2 - Improve sound quality, the notification sound when a chat/call comes Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? We solve e-Commerce related problems for the customers. Basically, on chat/call using NICE CXone, we have conversations with the customers and resolve their issues. After switching to NICE CXone, the average time taken to resolve the problem has reduced tremendously. Thank You, NICE CXone! Review collected by and hosted on G2.com. Show More 12/31/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sarah Jane C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Jane C.") SC Sarah Jane C. Supervisor Small-Business (50 or fewer emp.) 7/6/2023 "NICE" 5/5 What do you like best about NICE CXone? This gives us the chance to check and review our schedules from time to time in order for adherence to be followed and take effect and also help time management. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? There are times that it lags and runs slowly than the usual or maybe because a lot of agents are accessing it Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It helps us check our schedules which can be adjusted especially if we we lack headcount for the day in taking phone calls. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Enterprise (\> 1000 emp.) 8/3/2023 "Great Tool, will be better in the future!" 3.5/5 What do you like best about NICE CXone? It attempts to be a nonstop shop for Customer Contact Center technology to make life easier for the end users. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? It's not always fully fleshed out before it's released to it's customers. Many of the external products that combine with it don't speak too well with CXone. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? How to combine all our tools in one place and under one umbrella. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jhona H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jhona H.") JH Jhona H. Tier 1 Agent Small-Business (50 or fewer emp.) 9/1/2023 "Interesting" 5/5 What do you like best about NICE CXone? I found NICE CXone helpful in a way that Iam no longer going to think or to ask someone on what is my schedule. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? in regards of that non, as i can see that this app is helful everytime, Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It benefits me on saving time Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/13/2023 "Good experience" 5/5 What do you like best about NICE CXone? ease of use it is easy and to hear the customer Review collected by and hosted on G2.com. What do you dislike about NICE CXone? nothing so far I am still training with it Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? helping connect to customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Shivani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivani S.") SS Shivani S. Quality Analyst Small-Business (50 or fewer emp.) 9/1/2023 "Wowsome!!" 5/5 What do you like best about NICE CXone? It is multitasking tool which help me fetch details in one website Review collected by and hosted on G2.com. What do you dislike about NICE CXone? There is none for this tool to be dislikes Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It is helping me to get h my logs in easy way Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 8/10/2023 "CXOne user" 3.5/5 What do you like best about NICE CXone? Ease of reporting and ability to create my own reports Review collected by and hosted on G2.com. What do you dislike about NICE CXone? The frequent Outages which causes many disruptions and impacts our SLA Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Integrated into our systems and ease of reporting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CW Christofer W. Customer Service Representative Enterprise (\> 1000 emp.) 11/22/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Very complex and helpful platform." 5/5 What do you like best about NICE CXone? I like how I can connect with customers on a website that provide us a quick option to accept chats to assist customers the best way possible. NICEcx one , provide us with quick replies and reportings for us to check our metrics and to answer customers with a polite and accurate answer. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I dislike how sometimes The webpage crashes and it doesn't let me accept chats and this chats show as decline. I recommend the website to have more updates to avoid this types of hassles. Review collected by and hosted on G2.com. Recommendations to others considering NICE CXone: Consider to update website more often to avoid troubleshooting Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? During the time I have worked in this Walmart customer service account , I have realized that NiceCxone offers a quick and esay way to Connect with customers that need a first contact resolution and assistance to importante problems, the website generates answer for us , to help us with our metrics. Review collected by and hosted on G2.com. Show More 9/22/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite VM Vikram M. IT Manager Small-Business (50 or fewer emp.) 5/2/2023 "Great robbust software" 5/5 What do you like best about NICE CXone? The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Price it can get expensive if storing large amounts of call recordings. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Better customer engagement and quality control. Reaching more customers. Review collected by and hosted on G2.com. 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