1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [NICE CXone Discussions](https://www.g2.com/products/nice-cxone/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") ](/products/nice-cxone/reviews) [ NICE CXone ](/products/nice-cxone/reviews) (1,730)4.3/5 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com Show More * * * ### 99 Discussions ### 107 Participants ### 51.0 Nps Score Already have NICE CXone? ### All NICE CXone Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # What is the best way to configure notification? Is there a button somewhere that I don't know about? ](/discussions/31730-what-is-the-best-way-to-configure-notification-is-there-a-button-somewhere-that-i-don-t-know-about) Is there some button I can toggle to be able to recieve fewer notification when a schedule change is submitted? [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # Is there any way to find out the correct number of the customer who called in? ](/discussions/31722-is-there-any-way-to-find-out-the-correct-number-of-the-customer-who-called-in) Is there any way to find out the correct number of the customer who called in? Let me know because i am not aware of such functionality. Correct me if i am wrong at some point. [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # Do you have a real-time customer support contact information we can use in any cases it may be deemed useful? ](/discussions/31719-do-you-have-a-real-time-customer-support-contact-information-we-can-use-in-any-cases-it-may-be-deemed-useful) We encounter some problems while using incontact and it would be nice to have a contact information for your support specialists. [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") G2 Verified User in Information Technology and Services • almost 6 years ago More Options - [ # What is the best way to get the Analytics ](/discussions/31709-what-is-the-best-way-to-get-the-analytics) I would like to get more insights on how we can get the analytical data for each of the agents who have logged into the max Agent using the reporting to see where the time is spent and based upon that help in developing or deploying the time management program. The available graphs/data now are... [Read more](/discussions/31709-what-is-the-best-way-to-get-the-analytics) [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # How do you resolve audio issues within NICE inContact? ](/discussions/31701-how-do-you-resolve-audio-issues-within-nice-incontact) Some of us are unable to be heard. [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![miguel c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "miguel c.") MC Loading... [miguel c.](https://www.g2.com/users/ba6303f6-f1ac-44bd-9864-710e7582a463 "miguel c.") • almost 6 years ago More Options - [ # Transfer calls ](/discussions/31699-transfer-calls) Its easy to communicate between departments [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") AA Loading... [Andrew A.](https://www.g2.com/users/79f9ac2e-7363-4471-8f65-437b74b5573d "Andrew A.") • almost 6 years ago More Options - [ # What is the best way to break down the analytics? ](/discussions/31682-what-is-the-best-way-to-break-down-the-analytics) Is there a specific way that we can break down the percentages of our scores? [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![victor p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "victor p.") VP Loading... [victor p.](https://www.g2.com/users/5c370814-be6d-4c63-8d04-a4ba5715ab1f "victor p.") • almost 6 years ago IBO at GHW IBO at GHW More Options - [ # Is there a way to check the history os the calls that came in or dialed without the information disappering? ](/discussions/31681-is-there-a-way-to-check-the-history-os-the-calls-that-came-in-or-dialed-without-the-information-disappering) so when I get a call there is this speaker icon at the bottom that will show the number of calls that were received once you click it it shows the number of the caller but once you try to go back to it, all the info is gone [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") JJ Loading... [Joey J.](https://www.g2.com/users/7ec2b8ff-7d9a-47aa-8ffe-d18796469e7d "Joey J.") • about 6 years ago More Options - [ # What other features that you can do using inContact? ](/discussions/26516-what-other-features-that-you-can-do-using-incontact) I am able to generate a report based on our customers' feedback or survey. It will show there how many surveys completed, disposed and total number of surveys sent. Please tell me more about the other features you can do using inContact. [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") JT Loading... [Jonathan T.](https://www.g2.com/users/7b45b4ef-0069-4983-a44d-42997e0e34df "Jonathan T.") • over 6 years ago More Options - [ # Will there be a mobile client of application for phones? ](/discussions/25415-will-there-be-a-mobile-client-of-application-for-phones) While call centers are normally redistricted for only desk phones, we would like to recommend or suggest that there should be a proper application for users using other devices if they are not available at the desk, or on the go for travel. Our manager would be able to help adjust hours or... [Read more](/discussions/25415-will-there-be-a-mobile-client-of-application-for-phones) [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/nice-cxone/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "Product Avatar Image") ### Have you used NICE CXone before? Answer a few questions to help the NICE CXone community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D9%26small_ask%3Dnice-cxone) No ## Top Contributors in NICE CXone 1 JJ Loading... ### [Jhee J.](https://www.g2.com/users/3d2cb7b7-b2c8-4e2a-a07b-9db9e6692ae8 "Jhee J.") Student at Taguig City University 3 pts 2 KR Loading... ### [Katia R.](https://www.g2.com/users/764fa07e-a5bb-43a8-96a0-6032d9a7032d "Katia R.") Analista Operacional 3 pts 3 ![Jae L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jae L.") JL Loading... ### [Jae L.](https://www.g2.com/users/d50ecf79-4777-4ad5-bb24-db48d6818f57 "Jae L.") Digital Media and Branding Specialist 2 pts 4 ![Malina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Malina G.") MG Loading... ### [Malina G.](https://www.g2.com/users/9cc8858a-2f49-414c-b0f8-c681efe30c0c "Malina G.") Administrative Assistant 2 pts 5 TW Loading... ### [Tammy W.](https://www.g2.com/users/8ca27d18-a21a-4836-8233-e1a650cb9cd1 "Tammy W.") Resolution Team Member 2 pts