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[

NICE CXone

](/products/nice-cxone/reviews)

(1,730)4.3/5

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

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[
# How do i change the color of the reports?
](/discussions/50074-how-do-i-change-the-color-of-the-reports)
Please help me how to check the data on the basis of supervisors or team members.

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[
# Checks for some latency issue. Getting Stuck, Also more reliable pfrs
](/discussions/49758-checks-for-some-latency-issue-getting-stuck-also-more-reliable-pfrs)
NICE is most recommended for all the institute as I have been especially it n its very easy for me to work and if I try to explain or try its more easy to explain the software and easily be explained to others without any issue, people enjoy working with the software as its very user-friendly... [Read more](/discussions/49758-checks-for-some-latency-issue-getting-stuck-also-more-reliable-pfrs)

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Auto Dialer Software

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Speech Analytics Software

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[
# How does the transcription feature work on the contact history feature?
](/discussions/49742-how-does-the-transcription-feature-work-on-the-contact-history-feature)
I have reviewed records of call logs and have always noticed that transcriptions are not available. Is this due to it requiring a manual insertion? Or is there another reason?

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ServiceNow Marketplace Apps

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Contact Center Operations Software

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Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

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Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

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Contact Center Quality Assurance Software

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over 5 years ago

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[
# What can be done by using NICE inContact?
](/discussions/49727-what-can-be-done-by-using-nice-incontact)
We can use it to our and the organisation's benefit and get a good growth and improvement.

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ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

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Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

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[
# Background color change is not permanent.
](/discussions/35469-background-color-change-is-not-permanent)
Can I use color change option permanently instead of changing it each time logging in?

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Contact Center Workforce Software

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Auto Dialer Software

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Speech Analytics Software

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[
# IS THERE A WAY TO GET MORE TIME OR MAYBE A RING BEFORE A CALL COMES IN
](/discussions/35446-is-there-a-way-to-get-more-time-or-maybe-a-ring-before-a-call-comes-in)
RECENTLY THE ANSWER FUNCTION WAS REMOVED AND CALLS COME IN VERY QUICKLY WOULD BE NICE TO BE ABLE TO HAVE A RING OR TWO AND THEN HAVE THE CALL COME THROUGH

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ServiceNow Marketplace Apps

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Contact Center Operations Software

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Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

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Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

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Contact Center Quality Assurance Software

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[
# na
](/discussions/35433-na)
na

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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G2

Verified User

•

over 5 years ago

More Options
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[
# Is there a way to have the Agent leg - active at all times?
](/discussions/35377-is-there-a-way-to-have-the-agent-leg-active-at-all-times)
My Agent leg continues to say disconnected in between calls and I see this as an unnecessary notification because I am always able to accept calls even when it says this.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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G2

Verified User

•

over 5 years ago

More Options
- 

[
# What is the best wayto see
](/discussions/35373-what-is-the-best-wayto-see)

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

Show More

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\<0\>0\>Upvotes

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G2

Verified User

•

over 5 years ago

More Options
- 

[
# How do I sort the evaluations by date?
](/discussions/35364-how-do-i-sort-the-evaluations-by-date)
My evaluations sort by date challenged, accepted/acknowledged, however they don't sort by date received.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

Show More

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## Start a New Software Discussion

Have a software question?

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### Have you used NICE CXone before?

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## Top Contributors in NICE CXone

1

JJ

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### [Jhee J.](https://www.g2.com/users/3d2cb7b7-b2c8-4e2a-a07b-9db9e6692ae8 "Jhee J.")

Student at Taguig City University

3 pts

2

KR

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### [Katia R.](https://www.g2.com/users/764fa07e-a5bb-43a8-96a0-6032d9a7032d "Katia R.")

Analista Operacional

3 pts

3

 ![Jae L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jae L.")
JL

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### [Jae L.](https://www.g2.com/users/d50ecf79-4777-4ad5-bb24-db48d6818f57 "Jae L.")

Digital Media and Branding Specialist

2 pts

4

 ![Malina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Malina G.")
MG

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### [Malina G.](https://www.g2.com/users/9cc8858a-2f49-414c-b0f8-c681efe30c0c "Malina G.")

Administrative Assistant

2 pts

5

TW

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### [Tammy W.](https://www.g2.com/users/8ca27d18-a21a-4836-8233-e1a650cb9cd1 "Tammy W.")

Resolution Team Member

2 pts