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](/products/nice-cxone/reviews)

[

NICE CXone

](/products/nice-cxone/reviews)

(1,730)4.3/5

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

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about 5 years ago

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[
# How can I change the ringing tone on incoming calls?
](/discussions/50629-how-can-i-change-the-ringing-tone-on-incoming-calls)
I'm not too fond of the ringing tone on incoming calls. I would like to have something softer.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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about 5 years ago

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[
# what is the fastest way to make a call back?
](/discussions/50627-what-is-the-fastest-way-to-make-a-call-back)
Is there like a bookmark to make a quick callback?

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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[Angelica B.](https://www.g2.com/users/3203ff36-fc55-489c-b53a-7a25c5349591 "Angelica B.")

•

over 5 years ago

Porting Prep Specialist

Porting Prep Specialist

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[
# Will you be offering this application to small companies that are just starting.
](/discussions/50525-will-you-be-offering-this-application-to-small-companies-that-are-just-starting)
Use of inContact for a small company.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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•

over 5 years ago

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[
# why do i get to many error connection
](/discussions/50521-why-do-i-get-to-many-error-connection)
when i get calls and i answer them i get an error connection which wont allow me to conect with the caller and itll just cut the call

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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•

over 5 years ago

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[
# How do I organize multiple calls at one time better?
](/discussions/50434-how-do-i-organize-multiple-calls-at-one-time-better)
When another call rings in, it seems as though I'm unable to answer that call and put the other on hold -- a little more description on the MAX window with the multiple calls might be helpful, and have a description or color (red/on hold) (green/active call).

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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•

over 5 years ago

More Options
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[
# What are the New features expected in the future release?
](/discussions/50416-what-are-the-new-features-expected-in-the-future-release)
What are the New features expected in the future release?

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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•

over 5 years ago

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[
# What is the best way to see or extract the report if you don't have an admin access?
](/discussions/50409-what-is-the-best-way-to-see-or-extract-the-report-if-you-don-t-have-an-admin-access)
I just would like to have an idea on how to utilize it even for an agent role.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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0 Comments

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 ![amanda g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "amanda g.")
AG

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[amanda g.](https://www.g2.com/users/99d8cf41-108c-4ce8-8a14-b629753da030 "amanda g.")

•

over 5 years ago

Chaplain Assistant at US Army

Chaplain Assistant at US Army

More Options
- 

[
# What is the best mode to go in if you need to step away quickly
](/discussions/50213-what-is-the-best-mode-to-go-in-if-you-need-to-step-away-quickly)
I want the best mode to put your phone in when you have to leave your computer quickly to avoid production losses.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

Show More

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\<0\>0\>Upvotes

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1 Comment

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NO

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[Natasha O.](https://www.g2.com/users/727191e9-0e1b-4d34-8921-514c9cf47550 "Natasha O.")

•

over 5 years ago

Care Support Specialist

Care Support Specialist

More Options
- 

[
# Is this only available for companies or could be used as personal communication?
](/discussions/50148-is-this-only-available-for-companies-or-could-be-used-as-personal-communication)
I think this service is easy to use all around the world, not only with companies also with families and people who need better communication

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

Show More

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\<0\>0\>Upvotes

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1 Comment

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G2

Verified User

•

over 5 years ago

More Options
- 

[
# How do i see my personal full view of analytics
](/discussions/50075-how-do-i-see-my-personal-full-view-of-analytics)
I recommend working on the connection servers, because sometimes it can get really laggy

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

Show More

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\<0\>0\>Upvotes

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0 Comments

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## Start a New Software Discussion

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 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "Product Avatar Image")

### Have you used NICE CXone before?

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## Top Contributors in NICE CXone

1

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### [Jhee J.](https://www.g2.com/users/3d2cb7b7-b2c8-4e2a-a07b-9db9e6692ae8 "Jhee J.")

Student at Taguig City University

3 pts

2

KR

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### [Katia R.](https://www.g2.com/users/764fa07e-a5bb-43a8-96a0-6032d9a7032d "Katia R.")

Analista Operacional

3 pts

3

 ![Jae L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jae L.")
JL

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### [Jae L.](https://www.g2.com/users/d50ecf79-4777-4ad5-bb24-db48d6818f57 "Jae L.")

Digital Media and Branding Specialist

2 pts

4

 ![Malina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Malina G.")
MG

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### [Malina G.](https://www.g2.com/users/9cc8858a-2f49-414c-b0f8-c681efe30c0c "Malina G.")

Administrative Assistant

2 pts

5

TW

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### [Tammy W.](https://www.g2.com/users/8ca27d18-a21a-4836-8233-e1a650cb9cd1 "Tammy W.")

Resolution Team Member

2 pts