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 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image")
](/products/nice-cxone/reviews)

[

NICE CXone

](/products/nice-cxone/reviews)

(1,730)4.3/5

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

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over 4 years ago

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[
# haonature.com
](/discussions/haonature-com)
haonature.com

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ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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JL

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[Jae L.](https://www.g2.com/users/d50ecf79-4777-4ad5-bb24-db48d6818f57 "Jae L.")

•

over 4 years ago

Chief Executive Officer at Southern Sanitizing Company

Chief Executive Officer at Southern Sanitizing Company

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[
# Can I use this application for auto dialed jobs?
](/discussions/can-i-use-this-application-for-auto-dialed-jobs)
Yes! This product is suitable for all call center and call center operations positions.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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AC

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[alicia c.](https://www.g2.com/users/d56e303c-742d-4b8c-bb60-db0b8c087d47 "alicia c.")

•

over 4 years ago

A

A

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[
# how to a automatically log in
](/discussions/how-to-a-automatically-log-in)

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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SW

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[Syed W.](https://www.g2.com/users/6b318281-3062-43cb-ae4a-d1359432365a "Syed W.")

•

over 4 years ago

Team Lead

Team Lead

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[
# How do I monitor the productivity time, real time for the agents logged in?
](/discussions/how-do-i-monitor-the-productivity-time-real-time-for-the-agents-logged-in)
When I pull up the report, there is always some time gap. Maybe I do not know how to pull up the real-time data, or there is a gap in the data. Perhaps it takes time to sync everything and build up the report.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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\<0\>0\>Upvotes

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1 Comment

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G2

Verified User

•

over 4 years ago

More Options
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[
# How do I stick VCC Max Nice in contact on the screen?
](/discussions/how-do-i-stick-vcc-max-nice-in-contact-on-the-screen)
When we launch MAX, we get a pop-up window that I want to stick on the window. Either I don't know how to do it, or the feature is unavailable. If the feature is available, please Email.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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0 Comments

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AP

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[Arianny P.](https://www.g2.com/users/a8ed2f71-738c-4dc8-a00a-42ef18f02ca0 "Arianny P.")

•

over 4 years ago

Credit analyst

Credit analyst

More Options
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[
# Does NICE also do direct phone lines to each person?
](/discussions/does-nice-also-do-direct-phone-lines-to-each-person)
Is this also an option on NICE? When customers call sometimes, they ask for a specific person.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

Show More

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\<0\>0\>Upvotes

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1 Comment

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•

over 4 years ago

More Options
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[
# Is there any new interface update in the future?
](/discussions/is-there-any-new-interface-update-in-the-future)
I was just thinking about a new look for the interface to look better and work smoothly so that it's fantastic to see and pleasant to use every day. Also, for the agents to love the tool because they are other tools out there that agents don't use it by just looking on the ICON alone. So it... [Read more](/discussions/is-there-any-new-interface-update-in-the-future)

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ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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over 4 years ago

Overachiever

Overachiever

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[
# Is there any way to improve audio quality when using the Salesforce widget?
](/discussions/is-there-any-way-to-improve-audio-quality-when-using-the-salesforce-widget)
When I use the Salesforce widget i am getting really poor audio quality and either the customers or i have a hard time hearing or being heard.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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•

over 4 years ago

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[
# How do I take a Supervisor call without risking taking other calls?
](/discussions/how-do-i-take-a-supervisor-call-without-risking-taking-other-calls)
Sometimes when i attempt to take a call over itll say i refused a call.

[

ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

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over 4 years ago

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[
# Is it possible to modify the FCR?
](/discussions/is-it-possible-to-modify-the-fcr)
I know it represents an average of how many calls were resolved the first time the customer call. But how exactly does it work? Does it includes all the calls the agents received? Also, even though it's not so common, I had experience few connectivity issues during the call and it interrupts it,... [Read more](/discussions/is-it-possible-to-modify-the-fcr)

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ServiceNow Marketplace Apps

](https://www.g2.com/tags/servicenow-marketplace-apps)[

Contact Center Operations Software

](https://www.g2.com/tags/contact-center-operations-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

Contact Center Workforce Software

](https://www.g2.com/tags/contact-center-workforce-software)

[

Auto Dialer Software

](https://www.g2.com/tags/auto-dialer-software)[

Speech Analytics Software

](https://www.g2.com/tags/speech-analytics-software)[

Contact Center Quality Assurance Software

](https://www.g2.com/tags/contact-center-quality-assurance-software)

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### [Jhee J.](https://www.g2.com/users/3d2cb7b7-b2c8-4e2a-a07b-9db9e6692ae8 "Jhee J.")

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