1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [NICE CXone Discussions](https://www.g2.com/products/nice-cxone/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") ](/products/nice-cxone/reviews) [ NICE CXone ](/products/nice-cxone/reviews) (1,730)4.3/5 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com Show More * * * ### 99 Discussions ### 107 Participants ### 51.0 Nps Score Already have NICE CXone? ### All NICE CXone Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments AW Loading... [Andy W.](https://www.g2.com/users/28289e8d-241f-4a48-a49a-2ba1f6bbdba4 "Andy W.") • over 6 years ago IT Support Engineer IT Support Engineer More Options - [ # Are you implementing a replacement for the Adobe Flash integration? ](/discussions/are-you-implementing-a-replacement-for-the-adobe-flash-integration) Flash support for everyone is ending very soon. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Emma V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma V.") EV Loading... [Emma V.](https://www.g2.com/users/9aca7061-222a-4602-8f9d-70d2a008e1a8 "Emma V.") • almost 7 years ago Account Manager at Frontline Call Center Account Manager at Frontline Call Center More Options - [ # Are we working on a feature that would allow for the MyAgent box to remain on top of other windows? ](/discussions/are-we-working-on-a-feature-that-would-allow-for-the-myagent-box-to-remain-on-top-of-other-windows) ? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # Is there a way to set-up a voicemail message? ](/discussions/is-there-a-way-to-set-up-a-voicemail-message) I would lik to set-up a personalized message for voicemail reception. [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # How can we view our running stats on Nice CXone without our leaders help? ](/discussions/how-can-we-view-our-running-stats-on-nice-cxone-without-our-leaders-help) Is there a way for us to view our running stats on our own without our supervisors help? [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # Is there any adaptation idea for blind people? ](/discussions/is-there-any-adaptation-idea-for-blind-people) With inclusion increasingly being a point raised in large companies, we have some people with disabilities who use InContact. Within the accessibility options I didn't find anything that would help blind people, is there any idea about that? 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[![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # What can I do to prevent bugs/glitches from occuring? ](/discussions/34899-what-can-i-do-to-prevent-bugs-glitches-from-occuring) When they do happen, what can I do to fix it? [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # Why does it freeze sometimes? ](/discussions/33072-why-does-it-freeze-sometimes) Just send me a quick email with the response. [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # Can I use this software on a cell phone device. ](/discussions/33070-can-i-use-this-software-on-a-cell-phone-device) Hi Team , I wanted to know if we can use this device on mobile phones so that when we are not in front of the system we can manage our auxes through a cell phone device as well. [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # What are the improvements that will be added to InContact? ](/discussions/33067-what-are-the-improvements-that-will-be-added-to-incontact) I would like some details about what the future of InContact looks like, along with any new features you may be planning to implement. [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.&title=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=NICE+CXone+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=NICE+CXone+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%0aAsk+NICE+CXone+questions+and+get+answers+from+expert+users+in+our+NICE+CXone+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/nice-cxone/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "Product Avatar Image") ### Have you used NICE CXone before? Answer a few questions to help the NICE CXone community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnice-cxone%2Fdiscuss%3Fpage%3D10%26small_ask%3Dnice-cxone) No ## Top Contributors in NICE CXone 1 JJ Loading... ### [Jhee J.](https://www.g2.com/users/3d2cb7b7-b2c8-4e2a-a07b-9db9e6692ae8 "Jhee J.") Student at Taguig City University 3 pts 2 KR Loading... ### [Katia R.](https://www.g2.com/users/764fa07e-a5bb-43a8-96a0-6032d9a7032d "Katia R.") Analista Operacional 3 pts 3 ![Jae L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jae L.") JL Loading... ### [Jae L.](https://www.g2.com/users/d50ecf79-4777-4ad5-bb24-db48d6818f57 "Jae L.") Digital Media and Branding Specialist 2 pts 4 ![Malina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Malina G.") MG Loading... ### [Malina G.](https://www.g2.com/users/9cc8858a-2f49-414c-b0f8-c681efe30c0c "Malina G.") Administrative Assistant 2 pts 5 TW Loading... ### [Tammy W.](https://www.g2.com/users/8ca27d18-a21a-4836-8233-e1a650cb9cd1 "Tammy W.") Resolution Team Member 2 pts