# Top 10 CallMiner Eureka Alternatives & Competitors (230)4.5 out of 5 CallMiner Eureka is one of the most-searched tools in the Speech Analytics Software category on G2. Speech Analytics Software is used by teams seeking time saving, popular platforms with features like ai text summarization, according to G2 reviews. When comparing CallMiner Eureka with other tools, reviewers most often evaluate phone calls and calls as key differentiators. The best overall alternative to CallMiner Eureka is [Observe.AI](https://www.g2.com/products/observe-ai/reviews), rated ~4.6 stars on G2 from 237+ reviewers. It is frequently praised for efficiency and helpful. Other well-known alternatives to CallMiner Eureka are: - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) – known for efficiency and helpful (G2 star rating ~4.4) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) – highly rated for efficiency and helpful (G2 star rating ~4.3) - [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) – offers accuracy and call recording (G2 star rating ~4.4) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) – best suited for teams that need efficiency and scheduling (G2 star rating ~4.4) Browse top options below. Based on G2 review data, CallMiner Eureka is most commonly used in industries like [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking). Compare user ratings by vertical to find the best fit. [Get Price](/products/callminer-eureka/software_advice_form_fill/new) ## Top 10 Alternatives to CallMiner Eureka Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how CallMiner Eureka stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Hospital & Health Care, and Outsourcing/Offshoring, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") ](https://www.g2.com/products/observe-ai/reviews) [ Observe.AI ](https://www.g2.com/products/observe-ai/reviews) By [Observe.AI](https://www.g2.com/sellers/observe-ai) [ 4.6/5(256) ](https://www.g2.com/products/observe-ai/reviews#reviews) Product Description Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance. Reviewers say compared to CallMiner Eureka, Observe.AI is: Easier to set up Easier to admin More usable Categories in common with CallMiner Eureka: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Speech Analytics ](/categories/speech-analytics)[ Conversation Intelligence ](/categories/conversation-intelligence) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") ](https://www.g2.com/products/talkdesk/reviews) [ Talkdesk ](https://www.g2.com/products/talkdesk/reviews) By [Talkdesk](https://www.g2.com/sellers/talkdesk) [ 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews#reviews) Product Description Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to CallMiner Eureka, Talkdesk is: Easier to set up More usable Easier to admin Categories in common with CallMiner Eureka: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Speech Analytics ](/categories/speech-analytics)[ Conversation Intelligence ](/categories/conversation-intelligence) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") ](https://www.g2.com/products/nice-cxone/reviews) [ NICE CXone ](https://www.g2.com/products/nice-cxone/reviews) By [NiCE](https://www.g2.com/sellers/nice) [ 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews#reviews) Product Description NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to CallMiner Eureka, NICE CXone is: Slower to reach roi More usable Easier to set up Categories in common with CallMiner Eureka: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Speech Analytics ](/categories/speech-analytics) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/19576b6f9cdacc4e3c55837439d5c78c/verint-speech-and-text-analytics.png "Product Avatar Image") ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) [ Verint Speech and Text Analytics ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) By [Verint](https://www.g2.com/sellers/verint) [ 4.4/5(89) ](https://www.g2.com/products/verint-speech-and-text-analytics/reviews#reviews) Product Description Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance. Reviewers say compared to CallMiner Eureka, Verint Speech and Text Analytics is: Easier to set up More expensive More usable Categories in common with CallMiner Eureka: [ Speech Analytics ](/categories/speech-analytics)[ Conversation Intelligence ](/categories/conversation-intelligence) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") ](https://www.g2.com/products/calabrio-one/reviews) [ Calabrio ONE ](https://www.g2.com/products/calabrio-one/reviews) By [Verint](https://www.g2.com/sellers/verint) [ 4.4/5(435) ](https://www.g2.com/products/calabrio-one/reviews#reviews) Product Description Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system. Reviewers say compared to CallMiner Eureka, Calabrio ONE is: Easier to set up More usable Easier to admin Categories in common with CallMiner Eureka: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Speech Analytics ](/categories/speech-analytics) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) By [Genesys](https://www.g2.com/sellers/genesys) [ 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews#reviews) Product Description The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to CallMiner Eureka, Genesys Cloud CX is: Easier to set up More usable Easier to admin Categories in common with CallMiner Eureka: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Speech Analytics ](/categories/speech-analytics) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/6026e3be34ed2736eac4c10a6ef83111/balto.png "Product Avatar Image") ](https://www.g2.com/products/balto/reviews) [ Balto ](https://www.g2.com/products/balto/reviews) By [Balto](https://www.g2.com/sellers/balto) [ 4.8/5(592) ](https://www.g2.com/products/balto/reviews#reviews) Product Description Balto connects contact center agents with AI to enable better conversations that deliver results. Reviewers say compared to CallMiner Eureka, Balto is: Easier to set up Easier to admin More usable Categories in common with CallMiner Eureka: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Speech Analytics ](/categories/speech-analytics)[ Conversation Intelligence ](/categories/conversation-intelligence) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") ](https://www.g2.com/products/gong/reviews) [ Gong ](https://www.g2.com/products/gong/reviews) By [Gong](https://www.g2.com/sellers/gong) [ 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews#reviews) Product Description The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Reviewers say compared to CallMiner Eureka, Gong is: Easier to set up Easier to admin More usable Categories in common with CallMiner Eureka: [ Conversation Intelligence ](/categories/conversation-intelligence) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/f2fbd26e86afed37ec5f26c5310428ae/ctm-ctm.jpg "Product Avatar Image") ](https://www.g2.com/products/ctm-ctm/reviews) [ CTM ](https://www.g2.com/products/ctm-ctm/reviews) By [CTM](https://www.g2.com/sellers/ctm) [ 4.5/5(761) ](https://www.g2.com/products/ctm-ctm/reviews#reviews) Product Description CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. Reviewers say compared to CallMiner Eureka, CTM is: Easier to set up Easier to admin Better at meeting requirements Categories in common with CallMiner Eureka: [ Speech Analytics ](/categories/speech-analytics)[ Conversation Intelligence ](/categories/conversation-intelligence) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/67a0c56efc52b62414d9237d57d7f52a/invoca.png "Product Avatar Image") ](https://www.g2.com/products/invoca/reviews) [ Invoca ](https://www.g2.com/products/invoca/reviews) By [Invoca](https://www.g2.com/sellers/invoca) [ 4.5/5(967) ](https://www.g2.com/products/invoca/reviews#reviews) Product Description Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies Reviewers say compared to CallMiner Eureka, Invoca is: Easier to set up Easier to admin Better at meeting requirements Categories in common with CallMiner Eureka: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Speech Analytics ](/categories/speech-analytics)[ Conversation Intelligence ](/categories/conversation-intelligence) ## CallMiner Eureka Alternatives FAQs Generated using AI ### How does CallMiner Eureka compare to Observe.AI? According to G2 data, [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) holds an average rating of 4.5/5 from 228 reviews, while [Observe.AI](https://www.g2.com/products/observe-ai/reviews) has a slightly higher average rating of 4.6/5 from 233 reviews. Observe.AI leads in usability with a score of 9.2 versus CallMiner's 8.4, and is rated easier to set up (9.0 vs 7.6) and easier to administer (9.2 vs 8.1). Both platforms score similarly in meeting requirements (8.8 for Observe.AI vs 8.7 for CallMiner) and support (9.2 vs 9.1). Users highlight Observe.AI's intuitive interface, efficient integration, and advanced AI-driven coaching features, while CallMiner is praised for its comprehensive analytics, deep data insights, and robust integration capabilities. CallMiner users note a steeper learning curve and occasional setup complexity, whereas Observe.AI users appreciate its ease of use but mention some limitations in transcription accuracy and language support. Overall, Observe.AI offers a more user-friendly experience with slightly better administration and setup scores, while CallMiner provides deeper analytical power and customization. ### What are the best alternatives to CallMiner Eureka? Top alternatives to CallMiner Eureka include [Observe.AI](https://www.g2.com/products/observe-ai/reviews) (4.6/5 with 233 reviews), [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 with 1730 reviews), and [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 with 2505 reviews). These platforms offer comprehensive speech analytics combined with AI-driven coaching, omnichannel capabilities, and robust integration options. Other notable alternatives are [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) (4.5/5 with 394 reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 with 1550 reviews), and [Balto](https://www.g2.com/products/balto/reviews) (4.8/5 with 588 reviews), each excelling in usability, AI-powered real-time guidance, and workforce management. ### What features do alternatives offer that CallMiner Eureka does not? CallMiner Eureka users report challenges with integration to certain telephony and CRM providers, a steep learning curve, limited AI capabilities in coaching, and the need for more flexible reporting and customization options. Some users desire enhanced real-time analytics, longer data retention periods, and more intuitive user interfaces. ### Which Speech Analytics tools do reviewers recommend instead of CallMiner Eureka? Reviewers recommend [Observe.AI](https://www.g2.com/products/observe-ai/reviews) for its ease of use (26 mentions), AI-powered coaching, and comprehensive conversation intelligence that analyzes 100% of interactions. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) is favored for its omnichannel routing, AI-driven automation, and robust integration capabilities. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) is praised for its intuitive interface, AI-assisted call routing, and seamless CRM integrations. [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) is recommended for its unified workforce management and quality monitoring features. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) stands out for its scalable omnichannel platform with AI-driven automation and easy configurability. [Balto](https://www.g2.com/products/balto/reviews) is highlighted for real-time AI guidance during calls, improving agent confidence and compliance. These alternatives provide enhanced AI capabilities, easier administration, and better integration support compared to CallMiner Eureka, according to G2 user reviews. ### Why do users choose Observe.AI over CallMiner Eureka? Users choose [Observe.AI](https://www.g2.com/products/observe-ai/reviews) over CallMiner Eureka primarily for its superior ease of use and faster setup, reflected in its 9.2 Usability score compared to CallMiner's 8.4 and a 1.4-point lead in Ease of Setup (9.0 vs 7.6). With 26 mentions praising its intuitive interface and 20 highlighting efficiency, Observe.AI enables quicker adoption and smoother daily operations. Additionally, its AI-driven coaching and real-time agent guidance are frequently cited as valuable features that enhance performance management. Users also appreciate Observe.AI's strong customer support (9.2 vs 9.1) and ease of administration (9.2 vs 8.1), which contribute to a more manageable platform experience. Despite some concerns about transcription accuracy and language limitations, the platform's overall user-friendly design and actionable insights make it a preferred choice for organizations seeking rapid deployment and effective coaching tools. ### Explore Articles [ What are the best AI writing software for content creation businesses? ](https://www.g2.com/discussions/what-are-the-best-ai-writing-software-for-content-creation-businesses) [ Which automotive digital retailing platforms keep sales reps actively using the system past initial rollout without requiring ongoing retraining? ](https://www.g2.com/discussions/which-automotive-digital-retailing-platforms-keep-sales-reps-actively-using-the-system-past-initial-rollout-without-requiring-ongoing-retraining) [ What cloud edge security tools are best for companies moving workloads from on-premise to multi-cloud that need security controls to follow the data? ](https://www.g2.com/discussions/what-cloud-edge-security-tools-are-best-for-companies-moving-workloads-from-on-premise-to-multi-cloud-that-need-security-controls-to-follow-the-data) [ Best CMMS software for small business ](https://www.g2.com/discussions/what-s-the-best-cmms-software-for-small-business) [ Who offers the best VoIP packages for companies ](https://www.g2.com/discussions/who-offers-the-best-voip-packages-for-companies) [ Which managed mobility services tools work best for small teams lacking dedicated IT support staff who need hands-off device management? ](https://www.g2.com/discussions/which-managed-mobility-services-tools-work-best-for-small-teams-lacking-dedicated-it-support-staff-who-need-hands-off-device-management%20) ### Spotlight Categories [ SEO Tools ](https://www.g2.com/categories/seo-tools) [ Live Chat Software ](https://www.g2.com/categories/live-chat) [ Managed File Transfer (MFT) Software ](https://www.g2.com/categories/managed-file-transfer-mft)