The ease to integrate via API to other application. Review collected by and hosted on G2.com.

1. The hidden costing that was not mentioned

2. The delay in getting support services

3. Support team doesn't listen to the problem and make their own assumptions of the issues

4. The constant issues in connection and drop calls.

5. The inability for a simple task to be completed quickly.

6. Everything needs to be invoiced at exorbitant rate

7. Costing structure not condusive for asian countries. Review collected by and hosted on G2.com.

The platform is very user friendly. They are prompt with customer support when needed. It is very customizable to match to the CRM that you are using. Review collected by and hosted on G2.com.

Some of the backend programing is a bit harder to understand for most folks so you have to spend a lot of time learning it. The tech support is very good but sometimes hard to understand so things can be lost in translation. Review collected by and hosted on G2.com.

the support from NICE is commendable, with responsive customer service and extensive resources to help with deployment and ongoing management. Review collected by and hosted on G2.com.

Everything was smooth and works perfectly fine for me Review collected by and hosted on G2.com.

The versatility and customization. It is the only CCaaS platform that offers everything in one. Everything working through one platform is powerful. It is easy to learn and use. The difficulty is in the design aspect.

After running a multi-site contact center I was brought in to a pre-IPO tech company to build the infrastructure for their Tech Support. I found inContact and choose it. For the last 10 years I have designed and built hundreds of contact centers infrastructure. Every evaluation, for every client has led me back to NICE CXone (previously inContact).

Other than user error, every bad experience I have seen with NICE CXone has come down to poor implementation and design. Review collected by and hosted on G2.com.

Your experience with NICE CXone is completely dependent on the design and execution by the Professional Services implementation team. The team can vary from horrible to amazing. Depending on their experience and knowledge.

On the upside. you can find a few organizations out there that can help you correct the implementation and enhance it over time.

And when hiring an internal resource or training your existing Telecom team, the training only scratches the surface of what is needed. Find and pay for someone with experience. Even if it is just one person on the team. Review collected by and hosted on G2.com.

We love the way it seamlessly works with our other products. And it is customizable for our needs. Review collected by and hosted on G2.com.

The learning curve to teach how to use the software is high. Review collected by and hosted on G2.com.

The facility to look and create reports in the tool, also the interfaces that it creates with the user while looking for a call Review collected by and hosted on G2.com.

Sometimes the application in windows get glitches and frezees itself Review collected by and hosted on G2.com.

The automatics prompt replies has to be my fav part. It makes solving customer issues much easier and faster. Very fast and efficient platform Review collected by and hosted on G2.com.

It does offer sort of robotic responses but you can always tailor it to make it sound better and more human like. Review collected by and hosted on G2.com.

automating customer service is nice and the function is decent. Review collected by and hosted on G2.com.

its not easy to learn or use. better training is needed. Review collected by and hosted on G2.com.

It's resourceful and helpful when looking for valuable information. Review collected by and hosted on G2.com.

I don't have no dislikes about NICE CXone Review collected by and hosted on G2.com.

Very Efficient, can be use to easy integration. Review collected by and hosted on G2.com.

Calls are filtered accordingly. The tool is very useful in terms of pulling up calls for the agent for review. Easy to learn. Useful for every day in providing customer support Review collected by and hosted on G2.com.