The use of AI and Robotics built into the tool offers actionable insights.

This is a tool that is ahead of the curve and a powerful competitive advantage.

It provides a great understanding of customer pain points, Review collected by and hosted on G2.com.

It doesn't have the capability to track, report and measure abandon calls using the dashboard.

The chatbot solution uses an external vendor instead of being integrated. They should offer a full one stop solution. Review collected by and hosted on G2.com.

they have managed to put multiple different ways of contacting us into one software. its like a one stop shop for all your needs. Review collected by and hosted on G2.com.

there isn't really anything that I dont like about NICE. Review collected by and hosted on G2.com.

Our company switched to InContact from a different company and we have seen some night and day differences when it comes to responsiveness and reporting. The supervising portion in particular has been extremely useful for assisting our support agents with calls. Review collected by and hosted on G2.com.

We have had a few system issues. InContact's support team works quickly to resolve issues, but it does seem that when something goes wrong it affects a huge portion of our team. Review collected by and hosted on G2.com.

I like IEX since this helps the agents to create the requests by themselves, the interface is great because you can see all the schedules in a timely manner, definitely better than other I had used along my career Review collected by and hosted on G2.com.

As of now, I have not seen all the weaknesses from IEX since it's not been too long since I started using it, when I was an agent everything was pretty accurate and changes were made in real-time Review collected by and hosted on G2.com.

The LiveVox platform is both cutting-edge and easy to use. They've integrated all communication channels into one platform, allowing our business to service our consumers through any channel they prefer. Review collected by and hosted on G2.com.

We'd like to see more canned reports reflecting all KPI's. Review collected by and hosted on G2.com.

The NICE deployment late last year had very few issues thanks to thier excellent project management staff and processes Review collected by and hosted on G2.com.

The transition to a new platform is always stressful Review collected by and hosted on G2.com.

The best thing about CXOne is its ease of use Review collected by and hosted on G2.com.

I can not think of anything negative to say Review collected by and hosted on G2.com.

The most helpful is the easy log in usage. This is what I appreciate the most. Review collected by and hosted on G2.com.

The least helpful is having to keep refreshing my page to make sure that I have the most current details. Review collected by and hosted on G2.com.

They are very responsive and answer/address issues quickly. I love that the call recordings can be accessed on the cloud or downloaded for audit/review purposes. We've integrated with Salesforce, another area where things worked out well. The application is flexible, works well and is reliable. Review collected by and hosted on G2.com.

The out-of-the-box reports can be improved; they don't usually cover all the areas you'd expect. While the documentation seems adequate, it can be improved for less savvy persons. Review collected by and hosted on G2.com.

The ease of use. It's easy to navigate and train. Review collected by and hosted on G2.com.

In all honesly, I can't pick anything I don't like. It's very uncomplicated. Review collected by and hosted on G2.com.