--- title: NICE CXone Reviews meta\_title: 'NICE CXone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1730 reviews by the users' company size, role or industry to find out how NICE CXone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1730 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # NICE CXone Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by NICE CXone but has limited features. Are you part of the NICE CXone team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com * * * Seller [NiCE](https://www.g2.com/sellers/nice) Discussions [NICE CXone Community](https://www.g2.com/products/nice-cxone/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Croatian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Amy Cornelius Show More ## Pricing Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-cxone/competitors/alternatives) ## User Insights Average based on 1730 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## NICE CXone Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HiPer Agent Experience ](https://www.g2.com/products/hiper-agent-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kore.AI ](https://www.g2.com/products/kore-ai/reviews) Show More MS Michael S. Mid-Market (51-1000 emp.) 8/10/2023 "NICE CXOne - Best of all your cloud based solutions" 5/5 What do you like best about NICE CXone? The system is easy to navigate and use. The scripting language is very straight forward and gets better with every release. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Forecasting needs a bit of work for our specific use case, but overall it will work for you. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? CXOne allows quick deployment for home based and outsourced agents. A simple to use interface cuts training down to hours. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Syed W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Syed W.") SW Syed W. Team Lead Enterprise (\> 1000 emp.) 12/31/2021 "Extremely easy to operate. Best tool for chat/voice process." 4.5/5 What do you like best about NICE CXone? The best part about NICE CXone is it's speedy and without any time delay of even a microsecond. Whatever you type will reflect in the tool immediately. In contrast, the tool we previously used was having a time delay of a few microseconds which was really inconvenient. Apart from that, the real-time monitoring of the transactions/chats is pretty cool. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I do not like the NICE CXone VCC Max that comes as a pop-up window, and we have to work on the window to take chats/calls. It should be something like a separate browser tab instead of a pop-up window because when we click somewhere else on the screen, the window hides. Or it should be like sticky notes Review collected by and hosted on G2.com. Recommendations to others considering NICE CXone: 1 - Make the NICE CXone VCC MAX sticky on the screen. The pop-up has to be visible all the time. 2 - Improve sound quality, the notification sound when a chat/call comes Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? We solve e-Commerce related problems for the customers. Basically, on chat/call using NICE CXone, we have conversations with the customers and resolve their issues. After switching to NICE CXone, the average time taken to resolve the problem has reduced tremendously. Thank You, NICE CXone! Review collected by and hosted on G2.com. Show More 12/31/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sarah Jane C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Jane C.") SC Sarah Jane C. Supervisor Small-Business (50 or fewer emp.) 7/6/2023 "NICE" 5/5 What do you like best about NICE CXone? This gives us the chance to check and review our schedules from time to time in order for adherence to be followed and take effect and also help time management. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? There are times that it lags and runs slowly than the usual or maybe because a lot of agents are accessing it Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It helps us check our schedules which can be adjusted especially if we we lack headcount for the day in taking phone calls. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Enterprise (\> 1000 emp.) 8/3/2023 "Great Tool, will be better in the future!" 3.5/5 What do you like best about NICE CXone? It attempts to be a nonstop shop for Customer Contact Center technology to make life easier for the end users. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? It's not always fully fleshed out before it's released to it's customers. Many of the external products that combine with it don't speak too well with CXone. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? How to combine all our tools in one place and under one umbrella. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jhona H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jhona H.") JH Jhona H. Tier 1 Agent Small-Business (50 or fewer emp.) 9/1/2023 "Interesting" 5/5 What do you like best about NICE CXone? I found NICE CXone helpful in a way that Iam no longer going to think or to ask someone on what is my schedule. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? in regards of that non, as i can see that this app is helful everytime, Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It benefits me on saving time Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/13/2023 "Good experience" 5/5 What do you like best about NICE CXone? ease of use it is easy and to hear the customer Review collected by and hosted on G2.com. What do you dislike about NICE CXone? nothing so far I am still training with it Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? helping connect to customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Shivani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivani S.") SS Shivani S. Quality Analyst Small-Business (50 or fewer emp.) 9/1/2023 "Wowsome!!" 5/5 What do you like best about NICE CXone? It is multitasking tool which help me fetch details in one website Review collected by and hosted on G2.com. What do you dislike about NICE CXone? There is none for this tool to be dislikes Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It is helping me to get h my logs in easy way Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 8/10/2023 "CXOne user" 3.5/5 What do you like best about NICE CXone? Ease of reporting and ability to create my own reports Review collected by and hosted on G2.com. What do you dislike about NICE CXone? The frequent Outages which causes many disruptions and impacts our SLA Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Integrated into our systems and ease of reporting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CW Christofer W. Customer Service Representative Enterprise (\> 1000 emp.) 11/22/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Very complex and helpful platform." 5/5 What do you like best about NICE CXone? I like how I can connect with customers on a website that provide us a quick option to accept chats to assist customers the best way possible. NICEcx one , provide us with quick replies and reportings for us to check our metrics and to answer customers with a polite and accurate answer. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I dislike how sometimes The webpage crashes and it doesn't let me accept chats and this chats show as decline. I recommend the website to have more updates to avoid this types of hassles. Review collected by and hosted on G2.com. Recommendations to others considering NICE CXone: Consider to update website more often to avoid troubleshooting Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? During the time I have worked in this Walmart customer service account , I have realized that NiceCxone offers a quick and esay way to Connect with customers that need a first contact resolution and assistance to importante problems, the website generates answer for us , to help us with our metrics. Review collected by and hosted on G2.com. Show More 9/22/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite VM Vikram M. IT Manager Small-Business (50 or fewer emp.) 5/2/2023 "Great robbust software" 5/5 What do you like best about NICE CXone? The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Price it can get expensive if storing large amounts of call recordings. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Better customer engagement and quality control. Reaching more customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about NICE CXone? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about NICE CXone ](https://www.g2.com/products/nice-cxone/discussions/new) GU Guest User How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) KR Kelsey Robinson • Last activity over 4 years ago How can we report bugs or issues to get the software cleaner and running more smoothly? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly) [ View all Discussions ](https://www.g2.com/products/nice-cxone/discuss) ## Pricing Options Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month ### CXone Core Suite Starting at $169.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) NICE CXone Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,583) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-talkdesk) ##### ##### NICE CXone Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/nice-cxone/features) ##### Categories on G2 [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which productivity bot tools have the best CRM and accounting system integrations for small businesses that want to automate data entry between their core 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