--- title: NICE CXone Reviews meta\_title: 'NICE CXone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1730 reviews by the users' company size, role or industry to find out how NICE CXone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1730 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # NICE CXone Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by NICE CXone but has limited features. Are you part of the NICE CXone team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com * * * Seller [NiCE](https://www.g2.com/sellers/nice) Discussions [NICE CXone Community](https://www.g2.com/products/nice-cxone/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Croatian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Amy Cornelius Show More ## Pricing Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-cxone/competitors/alternatives) ## User Insights Average based on 1730 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## NICE CXone Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HiPer Agent Experience ](https://www.g2.com/products/hiper-agent-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kore.AI ](https://www.g2.com/products/kore-ai/reviews) Show More ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 9/2/2024 "Not a pleasant experience" 1/5 What do you like best about NICE CXone? The ease to integrate via API to other application. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? 1. The hidden costing that was not mentioned 2. The delay in getting support services 3. Support team doesn't listen to the problem and make their own assumptions of the issues 4. The constant issues in connection and drop calls. 5. The inability for a simple task to be completed quickly. 6. Everything needs to be invoiced at exorbitant rate 7. Costing structure not condusive for asian countries. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? NICE was supposed to be solving the issue of having one provider that could integrate easily to my application and used within the region. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10138191/official_response/edit) We're sorry to hear about the challenges you've faced. We are committed to providing transparent pricing and prompt support. Your feedback will be used to make necessary improvements and ensure a more positive experience for our customers. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CB Chris B. Customer Service Center Director Mid-Market (51-1000 emp.) 6/27/2024 "Outstanding Platform" 4.5/5 What do you like best about NICE CXone? The platform is very user friendly. They are prompt with customer support when needed. It is very customizable to match to the CRM that you are using. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Some of the backend programing is a bit harder to understand for most folks so you have to spend a lot of time learning it. The tech support is very good but sometimes hard to understand so things can be lost in translation. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? We needed a platform that was stable, able to be built to what we needed and user friendly. NICE checked all of those boxes for us Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-9840242/official_response/edit) We're thrilled to hear that you find NICE CXone user-friendly and customizable. Our team is dedicated to providing prompt and helpful customer support. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Juan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan G.") JG Juan G. Reservations Agent Mid-Market (51-1000 emp.) 10/18/2024 "Great optimization platform" 5/5 What do you like best about NICE CXone? the support from NICE is commendable, with responsive customer service and extensive resources to help with deployment and ongoing management. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Everything was smooth and works perfectly fine for me Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Lack of Insight into Customer Behavior: Understanding customer sentiment and needs is essential for improving service quality. CXone’s analytics tools offer deep insights into customer interactions, enabling us to proactively address issues and refine our approach based on data. This has led to higher customer satisfaction and loyalty. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10387267/official_response/edit) Thank you for sharing that you find our support commendable and our resources helpful. Your feedback is appreciated! Validated ReviewerIncentivizedSource: G2 invite JW James W. Enterprise (\> 1000 emp.) 5/14/2024 "25 years in Contact Centers choose NICE CXone for the past 10 years" 5/5 What do you like best about NICE CXone? The versatility and customization. It is the only CCaaS platform that offers everything in one. Everything working through one platform is powerful. It is easy to learn and use. The difficulty is in the design aspect. After running a multi-site contact center I was brought in to a pre-IPO tech company to build the infrastructure for their Tech Support. I found inContact and choose it. For the last 10 years I have designed and built hundreds of contact centers infrastructure. Every evaluation, for every client has led me back to NICE CXone (previously inContact). Other than user error, every bad experience I have seen with NICE CXone has come down to poor implementation and design. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Your experience with NICE CXone is completely dependent on the design and execution by the Professional Services implementation team. The team can vary from horrible to amazing. Depending on their experience and knowledge. On the upside. you can find a few organizations out there that can help you correct the implementation and enhance it over time. And when hiring an internal resource or training your existing Telecom team, the training only scratches the surface of what is needed. Find and pay for someone with experience. Even if it is just one person on the team. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It allows us to have a single source of truth and single portal for the Agents. It can be customized to grow and evolve with our business needs. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-9651828/official_response/edit) We're glad to hear that you have found NICE CXone to be versatile and customizable, and that it has been a powerful all-in-one solution for you and your clients' contact center needs. Thank you for being a loyal customer! Validated ReviewerSource: Organic Review from User Profile ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Small-Business (50 or fewer emp.) 11/5/2024 "Great interconnectivity and Service" 5/5 What do you like best about NICE CXone? We love the way it seamlessly works with our other products. And it is customizable for our needs. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? The learning curve to teach how to use the software is high. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? CXone helps us contain the call data for our workload. It saves us countless hours of work to call the right places for us at the right times. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10458489/official_response/edit) We appreciate your feedback on NICE CXone Mpower. It's great to hear that it saves you countless hours of work and helps you call the right places at the right times. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nicole Geraldine D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole Geraldine D.") ND Nicole Geraldine D. Quality Coordinator Enterprise (\> 1000 emp.) 10/18/2024 "NICE CXone" 5/5 What do you like best about NICE CXone? The facility to look and create reports in the tool, also the interfaces that it creates with the user while looking for a call Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Sometimes the application in windows get glitches and frezees itself Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? To hear my calls and the routing of the calls and ids are helping to find the exact call Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10388130/official_response/edit) Thank you for taking the time to share your experience with NICE CXone Mpower! 10/21/2024 Validated ReviewerSource: Organic ![Ishara B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishara B.") IB Ishara B. Customer Service Manager Mid-Market (51-1000 emp.) 10/9/2024 "Perfect for organized use" 3.5/5 What do you like best about NICE CXone? The automatics prompt replies has to be my fav part. It makes solving customer issues much easier and faster. Very fast and efficient platform Review collected by and hosted on G2.com. What do you dislike about NICE CXone? It does offer sort of robotic responses but you can always tailor it to make it sound better and more human like. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Faster communication time with customers and very fast resolution time. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10356646/official_response/edit) We appreciate your input and are pleased to hear that NICE CXone is helping you achieve faster communication and resolution times with customers. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Mid-Market (51-1000 emp.) 2/6/2025 "Nice Mpower review" 2.5/5 What do you like best about NICE CXone? automating customer service is nice and the function is decent. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? its not easy to learn or use. better training is needed. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Making the information clean and easy to review. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10806780/official_response/edit) We apologize for any difficulties you've experienced with learning and using our platform. We are constantly working to improve our training resources. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 2/10/2025 "Extremely Helpful" 5/5 What do you like best about NICE CXone? It's resourceful and helpful when looking for valuable information. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I don't have no dislikes about NICE CXone Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Helping me solve credential about NICE. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10819593/official_response/edit) It's great to hear that NiCE CXone Mpower is helping you solve credential issues and providing valuable benefits for you. Validated ReviewerIncentivizedSource: G2 invite ![Glenn M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenn M.") GM Glenn M. Customer Service Representative Mid-Market (51-1000 emp.) 7/11/2024 "Max Incontact is working fine, old version was laggy but since the update everything is work well." 5/5 What do you like best about NICE CXone? Very Efficient, can be use to easy integration. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Calls are filtered accordingly. The tool is very useful in terms of pulling up calls for the agent for review. Easy to learn. Useful for every day in providing customer support Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? We are using Nice as our softphone to assist customer with their loan application. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-9882930/official_response/edit) Thank you for your feedback! Happy to hear with the most recent update NICE CXone is efficient and useful for your daily customer support needs. Current UserValidated ReviewerSource: Organic ## Questions about NICE CXone? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about NICE CXone ](https://www.g2.com/products/nice-cxone/discussions/new) GU Guest User How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) KR Kelsey Robinson • Last activity over 4 years ago How can we report bugs or issues to get the software cleaner and running more smoothly? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly) [ View all Discussions ](https://www.g2.com/products/nice-cxone/discuss) ## Pricing Options Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month ### CXone Core Suite Starting at $169.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) NICE CXone Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,583) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-talkdesk) ##### ##### NICE CXone Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/nice-cxone/features) ##### Categories on G2 [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which productivity bot tools have the best CRM and accounting system integrations for small businesses that want to automate data entry between their core 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