--- title: NICE CXone Reviews meta\_title: 'NICE CXone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1730 reviews by the users' company size, role or industry to find out how NICE CXone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1730 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # NICE CXone Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by NICE CXone but has limited features. Are you part of the NICE CXone team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com * * * Seller [NiCE](https://www.g2.com/sellers/nice) Discussions [NICE CXone Community](https://www.g2.com/products/nice-cxone/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Croatian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Amy Cornelius Show More ## Pricing Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-cxone/competitors/alternatives) ## User Insights Average based on 1730 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## NICE CXone Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HiPer Agent Experience ](https://www.g2.com/products/hiper-agent-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kore.AI ](https://www.g2.com/products/kore-ai/reviews) Show More MG Monique G. System Administrator Mid-Market (51-1000 emp.) 11/7/2024 "NICE CXone is a good tool for our communication channel with our clients" 5/5 What do you like best about NICE CXone? What I liked most is that it offers a wide range of functionalities to cover various needs, such as omnichannel communication or analytics. I love the chat and emails, as well as the excellent use of analytics and the provision of good services. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Nothing negative so far. Only positive things. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? So far NICE CXone has worked great for different needs, such as improving call center, customer self-service, help desk, live chat, analytics, and its all going very well, so far so positive. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10468243/official_response/edit) We're thrilled to hear that you are enjoying the wide range of functionalities that NICE CXone Mpower offers, including omnichannel communication and analytics. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller VW Victoria W. Senior Analyst Mid-Market (51-1000 emp.) 11/11/2024 "Platform that facilitates work on calls" 5/5 What do you like best about NICE CXone? I really liked this service, especially the voice recognition, the calls are faster and we can manage our time. I also like how easy it is to modify and use the supervisor console. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? It needs to improve the responses to make them faster. But the rest works well. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It is ideal for calls because it just makes the job simpler to receive calls and transfer to the right departments and allows us to measure activities and this solves problems. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10485012/official_response/edit) Thank you for sharing your positive experience with NICE CXone Mpower! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Enterprise (\> 1000 emp.) 8/25/2024 "It's fine." 2.5/5 What do you like best about NICE CXone? Most items are relatively quick to change via bulk upload, the dashboards can be useful for monitoring queues and staff, and the general layout makes sense. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? It took a year to request the feature to deactivate accounts in bulk. You can't reactivate accounts in bulk. If your business has quite a few skills, individual user skilling is clunky and frustrating since the UI can only display 10 at a time and has to load after each add. Their instance system for each customer forces usernames to be unique in an email format which tends to confuse users and make looking up information difficult as that's the only real lookup point. This is further worsened by the fact CXOne is 2 pieces stapled together - Admin and ACD - one handles the access, the other the phone routing. One doesn't always reliably talk to the other, and it's taken my org requesting for several years to get it looked into. We have their WFM solution - IEX - which also does not integrate very well as it pulls over some data and wipes other pieces. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? We need agents to answer contacts, and CXOne delivers it to them. It's difficult to mention benefits because our contact center is large and it's generally unsuited for that large of a population. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10047537/official_response/edit) Thank you for taking the time to review NICE CXone. We appreciate your detailed feedback and it will be shared with our team for further review and improvement. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Louis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louis B.") LB Louis B. Retirement Plans Service Associate Enterprise (\> 1000 emp.) 3/21/2025 "Great product" 5/5 What do you like best about NICE CXone? The product is user friendly and shorts the dashboard very well. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? The calls can drop or are hard to pick up sometimes Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Having a phone base which is through the phone rather than a landline system. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10967008/official_response/edit) We're glad to hear that you find NiCE CXone Mpower user-friendly and that it helps you manage the dashboard effectively. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Small-Business (50 or fewer emp.) 8/8/2023 "Nice inContact Review" 4/5 What do you like best about NICE CXone? I like being able to have a support contact person assigned to us for bi-weekly meetings when we have questions. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Submitting a ticket to support takes too long and generally is pretty unhelpful. When I write a support ticket, I have already explored all the literature and knowledge online and on the support site, so when I get a response to my ticket, with just a link a link to one of the support pages. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? They are a call system that allows us to take calls which means we can reach more clients. Review collected by and hosted on G2.com. Show More 11/5/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 2/13/2025 "Great product!" 4/5 What do you like best about NICE CXone? The ability to contact more clients due to speed of calls being fed to my agents, time saved by the auto features such as auto voicemail. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Sometime when receiving inbound calls there is no hang up button to click and have to wait for the client to hang up! Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It is helping identify possible issues with the quality management portion. Helping my agents achieve daily targets. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10834600/official_response/edit) Thank you for sharing your positive experience with NiCE CXone Mpower! Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/29/2021 "CXone is a great program that I use for work and would be great fro anyone needing to communicate." 4/5 What do you like best about NICE CXone? What i like the best is the different options that are provided. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? What I dislike is that sometimes the connection doesn't stay through. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? I use either Chrome or the Incognito if the connection does not go through, or I relog in Review collected by and hosted on G2.com. Show More 1/16/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite TS Tyrese S. Customer/Player Support Agent Enterprise (\> 1000 emp.) 10/15/2024 "My experience with Nice was somewhat hassling." 4/5 What do you like best about NICE CXone? I liked the time allotment feature. That separated the timeframe intervals, and the fact that it could be changed from 1 hour to 2 hour or whatever interval you want to use. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? It was hassling to change or exchange shift intervals, and since it was being used in a Call Center setting, it was used often. It froze a lot as well. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? The problem NICE solves is the ease of scheduling. The idea is good, the implementation needs some work to make the software more efficient. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10370210/official_response/edit) We are grateful for your input regarding the time allotment feature and scheduling ease. We are sorry to hear about the challenges you faced. Your feedback will be taken into account as we continue to refine and improve NICE CXone Mpower. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Enterprise (\> 1000 emp.) 8/21/2024 "Worst phone systems I have ever used at this job for over 33yrs! HATE IT" 0/5 What do you like best about NICE CXone? I do like the print out of the voicemail, which saves me from having to listen to every one. The email print out of the same, sometimes I find helpful. But it also clogs up my email because of that. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Let's start by saying we've had it at my work for 2 yrs. For 1.5 of those years I got almost NO direct calls that even rang the 1 time it rings, because 95% of my calls went directly to voicemail. Even though I was working, sitting at my desk, and on no other call! I complained and complained to mgmt, who coincidentally are not using this system at all. It is just the Sales Force. I'm in Commission Only Sales. I'm trying to make a living. Imagine having to call every single person back? Many have phones set to not receive unknown callers. The caller ID they have will say Boston Area or a local # and not our 800, so many clients don't pick. Then it becomes a phone tag nightmare. I sell cruises, and prices can change in an instant, so phone tag can end up killing a deal. Sometimes it looks like I'm going to get to answer the call that is coming to my direct extension and I hit the "Availablle button" expecting it to be my client and I can see the client phone #, but no name on our Caller ID because it is only 2024 and Caller ID was avail with names in the 80s. So way to be on the ball. Anyway, my client was not there today and instead I got a new call that maybe I didn't have the time for or want! Calls drop for no reason. Sometimes you no longer can hear the person, or they cannot hear you. I have to hang up and call them back. I would say I get about 70% of my actual calls now and the rest go to voicemail. I would NEVER RECOMMEND ONE-MAX/RING SYSTEMS. NEVER! Our company must have spent millions to have stuck with them. I cannot even telll you how many other agents here shared my grief. The company finally did something, that is some crazy work-around. Now a calls comes in and 2 new pop up windows have to pop up in order for the call to let you know someone is trying to get your extension. Then good luck when you hit Available, as it may be someone else entirely. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? NICE CXone is only adding to my probems. I wish I had something it was solving. I hate it and I would much rather go back to Avaya! Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10034451/official_response/edit) Thank you for sharing your concerns. We understand the frustration and will work to address the issues you have raised to enhance your experience with NICE CXone. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Alternative Dispute Resolution](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Dispute Resolution") CA Verified User in Alternative Dispute Resolution Small-Business (50 or fewer emp.) 3/20/2025 "Great automation system for customer service purposes" 5/5 What do you like best about NICE CXone? I like the idea how it proactively anticipate customers needs and can fix issues before we become major issues. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Overall, I don’t have any complaints about it. It just needs to be probably a little bit more user-friendly. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It helps me mostly with the customer complaints Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10962465/official_response/edit) We're glad to hear that you find NiCE CXone Mpower to be proactive in anticipating customer needs and resolving issues. We appreciate your feedback! Validated ReviewerIncentivizedSource: G2 invite ## Questions about NICE CXone? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about NICE CXone ](https://www.g2.com/products/nice-cxone/discussions/new) GU Guest User How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) KR Kelsey Robinson • Last activity over 4 years ago How can we report bugs or issues to get the software cleaner and running more smoothly? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly) [ View all Discussions ](https://www.g2.com/products/nice-cxone/discuss) ## Pricing Options Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month ### CXone Core Suite Starting at $169.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) NICE CXone Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,583) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-talkdesk) ##### ##### NICE CXone Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/nice-cxone/features) ##### Categories on G2 [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which productivity bot tools have the best CRM and accounting system integrations for small businesses that want to automate data entry between their core 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