--- title: NICE CXone Reviews meta\_title: 'NICE CXone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1730 reviews by the users' company size, role or industry to find out how NICE CXone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1730 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # NICE CXone Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by NICE CXone but has limited features. Are you part of the NICE CXone team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com * * * Seller [NiCE](https://www.g2.com/sellers/nice) Discussions [NICE CXone Community](https://www.g2.com/products/nice-cxone/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Croatian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Amy Cornelius Show More ## Pricing Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-cxone/competitors/alternatives) ## User Insights Average based on 1730 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## NICE CXone Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HiPer Agent Experience ](https://www.g2.com/products/hiper-agent-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kore.AI ](https://www.g2.com/products/kore-ai/reviews) Show More ![Andrew R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew R.") AR Andrew R. Senior Software Engineer Enterprise (\> 1000 emp.) 12/1/2024 "Excellent Platform, Many Add-Ons" 4/5 What do you like best about NICE CXone? NICE CXone is a complete orchestration package. Technically you could use CXone to replace many backend business processing across multiple tech stacks, especially in hybridized networked/VPN and non-network integrated entities since CXone is a compliant system with state/federal regulations. There are many ways to integrate SOAP/RESTful APIs to extend functionality, and the actions allowing for SIP header activity/transfers are particularly helpful in hybridized cloud environments. CXone is a very rare telephony platform that is able to integrate with COBOL IBM Mainframes if you are able to code a web service yourself to integrate via Service Bus. The best parts of NICE are that they are genuinely interested in pursuing true CI/CD integration as part of scripting. This will massively enable CXone at scale across enterprises larger than 40k seats at the drop of a hat. The other key upside is CXone is a holistic platform solution for any large businesses, including ones doing DoD or Federal work. While it means switching BUs/clusters, it is easier being on the same platform instead of multiple telephony platforms. CXone is also a full responsible organization, so you can have cloud-originated phone numbers via CXone. They also support bring your own carrier connectivity solutions as well. There are numerous other upsides to CXone, but basically it's a powerful solution you could use to automate letter writing and OCR to generate tasks via work items, use a bot to intelligently assign them to someone, and then the screen pop integrates with EPIC and starts a dialer to call customers back who missed a prescription pickup for example, or who wrote negative letters. This is just the tiniest use case we've seen for CXone as a full business process orchestration and omnichannel communications and integration platform. We use CXone every day, it is easy to implement for basic builds, but advanced enough to handle complicated use cases if you have the technical expertise. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? CXone TAMs are very hit or miss. Two businesses can pay for the same TAM package, and the TAMs will completely change whether or not the value is being delivered. My experience of CXone TAMs is they are either very smart, helpful, and able to get things done to drive forward platform adoption, or they know very little, talk very "executively" and try to force you to buy add-ons or services you don't need, and technically aren't required to pay for anyways. Basically if you get a bad TAM you may want to cancel your package. TAMs at NICE should emphasize the T in TAM for "Technical." If I cannot ask a technical question without being billed for it, then why pay for the package? The other downside of CXone is the add-ons. If you are a small business and don't have internal expertise in telephony, you may want to pay for a contractor. While NICE will recommend CIPs, these are very hit or miss. I've had bad experiences with CIPs and they constantly ask for CRs and additional billing for the tiniest fixes for something they messed up. If you pay for your own contractor you may see better results. If your business is particularly small, then you may be better served by a more limited platform. If you have very highly technically proficient individuals you may prefer Twilio or 8x8 where you can build most of what you want yourself. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? NICE CXone is helping us solve the problems of today and tomorrow revolving around privacy, PHI, PCI, PII, and automations/AI. We are partnering with NICE to also implement full CI/CD and partitioned administration of platform, allowing for shared service teams to minimize labor investment required to enable business functionality at scale. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10589340/official_response/edit) Thank you for taking the time to provide such comprehensive feedback on NICE CXone Mpower. We are pleased to hear that the platform is meeting your business process orchestration and communication needs. Your insights on TAMs and add-ons are noted, and we will use your feedback to improve our services and support. We value your partnership and look forward to addressing your concerns. Validated ReviewerSource: G2 invite on behalf of seller ![Elliott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elliott P.") EP Elliott P. Clinical Manager Small-Business (50 or fewer emp.) 4/1/2025 "great product and support" 4.5/5 What do you like best about NICE CXone? the phone system is easy to use and navigate Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I am old school and would like to be able to pick up the phone and receive support when I need it Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? the only problems we have are connectivity issues or finding solutions to other issues that may occur. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-11003107/official_response/edit) Thank you for your positive feedback! Current UserValidated ReviewerSource: G2 invite on behalf of seller MR Marianna R. Senior Accountant Mid-Market (51-1000 emp.) 2/28/2025 "Smooth but not Perfect" 4.5/5 What do you like best about NICE CXone? The NICE CXone Mpower is fast, responsive, and easy to use program. The interface is clean, and it makes handling customer interactions smooth. It also integrates well with other tools, which helps keep everything in one place which is I love. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? It can feel a bit complex at first, especially with all the features. Some areas could be more intuitive, and occasional glitches can be frustrating. The pricing is also on the higher side in my opinion Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? helps streamline customer interactions by combining multiple communication channels into one platform. It improves efficiency by automating workflows and reducing wait times. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10899808/official_response/edit) Thank you for sharing your positive experience with NICE CXone Mpower. We understand the initial complexity and occasional glitches can be frustrating, and we are committed to enhancing the user experience. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") AP Verified User in Publishing Mid-Market (51-1000 emp.) 11/5/2024 "Less downtime and easier to use than previous systems" 4/5 What do you like best about NICE CXone? CXone has been much easier to use than several of our previous aplications. It's very intuitive and tasks can be done quickly. We've also experienced less down time than with our old systems. Adding an agent used to take me at least 20 minutes previously. Now it takes 5 or less minutes. Getting support is less annoying than with the last company we used as well. If something might impact the team, they let us know about it right away and give frequent progress updates, although we very seldom have been impacted. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? It's very succeptible to fluctuations in Internet. Since it's a browser based solution, if one agent is having issues, it's very hard to get support and suggestions for an individual, because if everyone else is working they assume it's not their problem. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It's simplifying day-to-day tasks and making my job as an administrator of the solution much easier. For almost everything we do, it takes less time and is more intuitive than other systems. Hopefully we can get company funding to include more of their AI options in the future because I think those will simplify things even more. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10459399/official_response/edit) Thank you for taking the time to share your experience with NICE CXone Mpower. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CM Camil M. Cloud Applications Consultant Mid-Market (51-1000 emp.) 11/11/2024 "A fantastic product of receiving calls from our external clients" 5/5 What do you like best about NICE CXone? What I liked the most is that it is easy to use and allows you to control the call volume and is great for calls and just makes it easy to receive calls and also the control panel is good and data analysis on top of that to keep track of login. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Some functions are somewhat confusing due to lack of documentation and training. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? We use it mainly for calls and having a main channel for our customers, besides that, contact entry, voice analytics and obtaining valuable information and facilitates the creation of contacts and is extremely useful and ends ups solving many problems. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10484870/official_response/edit) It's great to hear that NICE CXone Mpower is helping you with call management, data analysis, and contact creation. We are committed to taking your feedback and improving in areas to enhance your experience with our product. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CS Camile S. Business Systems Analyst Mid-Market (51-1000 emp.) 11/6/2024 "Very good product with excellent functions and good interface" 5/5 What do you like best about NICE CXone? What I liked is that it is easy to implement and the interface is easy to use. Also, I like the features for our business, the easy access to data, it is stable and has no outages. It also improves performance issues. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Nothing negative to say about NICE CXone, everything is going very well so far. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It helps us a lot because of its amazing features to be in contact with our customers, follows up quality management, contact center, call center and it is nice and easy to use. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10462138/official_response/edit) Thank you for your positive feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SK Salman K. Administrative Assistant Mid-Market (51-1000 emp.) 11/11/2024 "NICE CXone flexible with cool and suitable features" 5/5 What do you like best about NICE CXone? The best thing about this great tool is its great call routing capability and flexibility with the actual call options. On the other hand, the interface is good, easy to use and you can move comfortably through its system. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I think they should improve their technical support and response times. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Once configured we could notice the benefits, solving problems with call routing and message playback, plus we got used to this system for other types of needs such as live chat, customer support and all that. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10485199/official_response/edit) Thank you for your feedback on NICE CXone Mpower. We understand the importance of technical support and response times, and we are continuously working to improve in these areas. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MF Monica F. Project Manager/Business Analyst/Admin Mid-Market (51-1000 emp.) 11/5/2024 "NICE CX One is a game changer:" 5/5 What do you like best about NICE CXone? The ease of administration and the volume of tools available in the application to monitor/manage agents, report caller metrics and manage schedules to name a few. Our support agent with NICE is invaluable in assisting us when necessary. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Not really any downside. Maybe that add-ons are relatively expensive. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? NICE CXone is helping us to more efficiently route calls and provide assistance to those in our community who use our United Way 211 service to get help/resources. It also helps us manage the quality of our agents' responses. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10458102/official_response/edit) We're delighted to hear that NICE CXone Mpower is a game changer for you! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 2/11/2025 "Great tool, unsurpassed support" 4/5 What do you like best about NICE CXone? The quality and speed of the support I receive. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? The reports are a little difficult to navigate. I"ve tried to match the predesigned reports against a custom report with the same data, but it doesn't come up the same. (I think there's a timeframe issue.) Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? The inbound contact tools are exactly what we need given we offer various types of support, from sales and warranty to troubleshooting and parts. We also offer Spanish language assistance. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10825083/official_response/edit) Thank you for your feedback on the support and reports. We understand the importance of accurate and easily navigable reports, and we will take your comments into consideration for future improvements. Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 6/26/2024 "I am a Junior Engineer with the CXone platform." 5/5 What do you like best about NICE CXone? It never goes down. almost any time we have had any sort of an outage it was always due to circumstances that were outside of both Nice and our controll. The up time is amazing. I also spend a fair amount of time in the Interaction Analytics tool, mining call data for useful insights. There is always a new way to apply the information or a new tool that helps in displaying it. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Because Nice has aquired so many smaller tools (companies) to build out its portfolio it can some times feel disconnected. They have been working diligently to fold everything in and give it a consistant look and feel but some tools are just not there yet. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? There is not a platform that can be set up as quickly as CXone. In the space of a day you can have ACD and IVR up and running and agents ready to take calls. The customization that can be carried out by one knowledable individual saves a ton in effort and cost when compared to the teams needed in several other platforms. Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-9837039/official_response/edit) Thank you for your feedback and review of NICE CXone! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about NICE CXone? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about NICE CXone ](https://www.g2.com/products/nice-cxone/discussions/new) GU Guest User How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) KR Kelsey Robinson • Last activity over 4 years ago How can we report bugs or issues to get the software cleaner and running more smoothly? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly) [ View all Discussions ](https://www.g2.com/products/nice-cxone/discuss) ## Pricing Options Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month ### CXone Core Suite Starting at $169.00 1 Agent Per Month [ 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