--- title: NICE CXone Reviews meta\_title: 'NICE CXone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1730 reviews by the users' company size, role or industry to find out how NICE CXone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1730 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # NICE CXone Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by NICE CXone but has limited features. Are you part of the NICE CXone team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com * * * Seller [NiCE](https://www.g2.com/sellers/nice) Discussions [NICE CXone Community](https://www.g2.com/products/nice-cxone/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Croatian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Amy Cornelius Show More ## Pricing Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-cxone/competitors/alternatives) ## User Insights Average based on 1730 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## NICE CXone Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HiPer Agent Experience ](https://www.g2.com/products/hiper-agent-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kore.AI ](https://www.g2.com/products/kore-ai/reviews) Show More ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Enterprise (\> 1000 emp.) 5/3/2023 "Modern tool to engage and track customers throughout their journey." 4.5/5 What do you like best about NICE CXone? The use of AI and Robotics built into the tool offers actionable insights. This is a tool that is ahead of the curve and a powerful competitive advantage. It provides a great understanding of customer pain points, Review collected by and hosted on G2.com. What do you dislike about NICE CXone? It doesn't have the capability to track, report and measure abandon calls using the dashboard. The chatbot solution uses an external vendor instead of being integrated. They should offer a full one stop solution. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Improve the quality of serivice with our customers in a modern way using state of the art technology. Review collected by and hosted on G2.com. Show More 5/5/2023 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 4/4/2023 "wonderful" 4/5 What do you like best about NICE CXone? they have managed to put multiple different ways of contacting us into one software. its like a one stop shop for all your needs. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? there isn't really anything that I dont like about NICE. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? We were able to get rid of all of our physical phones and start using the web which was useful and the call flow goes alot smoother with NICE Review collected by and hosted on G2.com. Show More 4/6/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lisa W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa W.") LW Lisa W. Customer Support Mid-Market (51-1000 emp.) 12/8/2022 "Great experience" 4/5 What do you like best about NICE CXone? Our company switched to InContact from a different company and we have seen some night and day differences when it comes to responsiveness and reporting. The supervising portion in particular has been extremely useful for assisting our support agents with calls. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? We have had a few system issues. InContact's support team works quickly to resolve issues, but it does seem that when something goes wrong it affects a huge portion of our team. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Like I said previously, I've really enjoyed the supervisor portion. This helps me to assist my customer support agents when they're on a call. I can listen in and give the agent live feedback for difficult calls, or I can outright take over the call when necessary. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joshua R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua R.") JR Joshua R. Team Lead/Operation Supervisor Mid-Market (51-1000 emp.) 10/22/2022 "Easy to use and effective" 5/5 What do you like best about NICE CXone? I like IEX since this helps the agents to create the requests by themselves, the interface is great because you can see all the schedules in a timely manner, definitely better than other I had used along my career Review collected by and hosted on G2.com. What do you dislike about NICE CXone? As of now, I have not seen all the weaknesses from IEX since it's not been too long since I started using it, when I was an agent everything was pretty accurate and changes were made in real-time Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Schedule problems, finances, shrinkage, and some others. Is also useful because the plotting process for the business becomes more efficient and the algorithm approves or deny by itself Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JG Jeff G. President Mid-Market (51-1000 emp.) 12/20/2022 "Excellent Product and Service" 5/5 What do you like best about NICE CXone? The LiveVox platform is both cutting-edge and easy to use. They've integrated all communication channels into one platform, allowing our business to service our consumers through any channel they prefer. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? We'd like to see more canned reports reflecting all KPI's. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? LiveVox continues to provide industry leading technology, which we leverage to communicate with consumers, drive our contact strategies, test new strategies, while remaining compliant with state and federal regulations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Raul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul S.") RS Raul S. Senior Project Manager, Center for Informatics Enterprise (\> 1000 emp.) 5/4/2023 "NICE Deployment to Customer Service" 5/5 What do you like best about NICE CXone? The NICE deployment late last year had very few issues thanks to thier excellent project management staff and processes Review collected by and hosted on G2.com. What do you dislike about NICE CXone? The transition to a new platform is always stressful Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Cost savings and removal of legacy hardware on the infrastructure side Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ryan F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan F.") RF Ryan F. Mid-Market (51-1000 emp.) 3/7/2023 "Only good things to say" 4.5/5 What do you like best about NICE CXone? The best thing about CXOne is its ease of use Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I can not think of anything negative to say Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? keeping us in contact with clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 3/31/2023 "I had a good experience" 3.5/5 What do you like best about NICE CXone? The most helpful is the easy log in usage. This is what I appreciate the most. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? The least helpful is having to keep refreshing my page to make sure that I have the most current details. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Forecasting. Call volume and reporting. Call maintance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 11/28/2022 "Reliable IVR application" 4.5/5 What do you like best about NICE CXone? They are very responsive and answer/address issues quickly. I love that the call recordings can be accessed on the cloud or downloaded for audit/review purposes. We've integrated with Salesforce, another area where things worked out well. The application is flexible, works well and is reliable. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? The out-of-the-box reports can be improved; they don't usually cover all the areas you'd expect. While the documentation seems adequate, it can be improved for less savvy persons. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? The Nice application solves IVR contact center needs for the support organization. They are competitively priced, and we feel we are getting good value for the money. Review collected by and hosted on G2.com. Show More 12/5/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Katie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie W.") KW Katie W. Verification Manager Small-Business (50 or fewer emp.) 1/10/2023 "Love InContact" 5/5 What do you like best about NICE CXone? The ease of use. It's easy to navigate and train. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? In all honesly, I can't pick anything I don't like. It's very uncomplicated. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Auto-dialer. We spent years manually calling, and to not have that anymore makes a dream come true. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about NICE CXone? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about NICE CXone ](https://www.g2.com/products/nice-cxone/discussions/new) GU Guest User How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) KR Kelsey Robinson • Last activity over 4 years ago How can we report bugs or issues to get the software cleaner and running more smoothly? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly) [ View all Discussions ](https://www.g2.com/products/nice-cxone/discuss) ## Pricing Options Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month ### CXone Core Suite Starting at $169.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) NICE CXone Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,582) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-talkdesk) ##### ##### NICE CXone Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/nice-cxone/features) ##### Categories on G2 [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service 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