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All NiCE CXone Mpower Discussions
# haonature.com
haonature.com
##### Post Metadata
- Posted at: almost 4 years ago
- Net upvotes: 1
# Can I use this application for auto dialed jobs?
Yes! This product is suitable for all call center and call center operations positions.
##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Chief Executive Officer at Southern Sanitizing Company
- Net upvotes: 1
# how to a automatically log in
##### Post Metadata
- Posted at: almost 4 years ago
- Author title: A
- Net upvotes: 1
# How do I monitor the productivity time, real time for the agents logged in?
When I pull up the report, there is always some time gap. Maybe I do not know how to pull up the real-time data, or there is a gap in the data. Perhaps it takes time to sync everything and build up the report.
##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Team Lead
- Net upvotes: 1
# How do I stick VCC Max Nice in contact on the screen?
When we launch MAX, we get a pop-up window that I want to stick on the window.
Either I don't know how to do it, or the feature is unavailable. If the feature is available, please Email.
##### Post Metadata
- Posted at: almost 4 years ago
- Net upvotes: 1
# Does NICE also do direct phone lines to each person?
Is this also an option on NICE? When customers call sometimes, they ask for a specific person.
##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Credit analyst
- Net upvotes: 1
# Is there any new interface update in the future?
I was just thinking about a new look for the interface to look better and work smoothly so that it's fantastic to see and pleasant to use every day. Also, for the agents to love the tool because they are other tools out there that agents don't use it by just looking on the ICON alone. So it would be nice if first you can create a nice looking icon, seceong about the interface if it will be much smoother to use.
##### Post Metadata
- Posted at: almost 4 years ago
- Net upvotes: 1
# Is there any way to improve audio quality when using the Salesforce widget?
When I use the Salesforce widget i am getting really poor audio quality and either the customers or i have a hard time hearing or being heard.
##### Post Metadata
- Posted at: about 4 years ago
- Author title: Overachiever
- Net upvotes: 1
# How do I take a Supervisor call without risking taking other calls?
Sometimes when i attempt to take a call over itll say i refused a call.
##### Post Metadata
- Posted at: about 4 years ago
- Net upvotes: 1
# Is it possible to modify the FCR?
I know it represents an average of how many calls were resolved the first time the customer call. But how exactly does it work? Does it includes all the calls the agents received? Also, even though it's not so common, I had experience few connectivity issues during the call and it interrupts it, also ghost or unresponsive calls, does these type of calls, affect this number? Would it be possible to modify them?
##### Post Metadata
- Posted at: about 4 years ago
- Net upvotes: 1
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