The best feature of the nice chat is the triggered chats whenever someone visit the website.

Also we can do the screen tracking use screen pointers on the live chat. Review collected by and hosted on G2.com.

Thier is nothing as such to dislike about the nice chat only the issue is with the simple desgin of the GUI.

Also sometime its glitchy and fewer updates from the nice chat. Review collected by and hosted on G2.com.

Nice.Chat is easy to set up and integrate into your website. It increases engagement and is customizable to suit the aesthetics of your website. Nice.Chat helps to increase interactions with customers and boost conversions. Review collected by and hosted on G2.com.

Nice.Chat sometimes experiences problems with bugs which is not to so common. The cost is high compared to similar platforms. Review collected by and hosted on G2.com.

lot of things i like about nice chat. easy to use, user friendly, best to communicate with your clients. and for customer service it is one of the best applications. Review collected by and hosted on G2.com.

well there is nothing as such as i dislike about nice.chat but i will still think these needs to be improved

sometimes it feels slow & laggy. this is the only thing that needs to be improved. Review collected by and hosted on G2.com.

Very helpful chat software platform for any customer service based company. Very easy to use and easy to understand the features. You can export the data from the app. Review collected by and hosted on G2.com.

Little expensive as compared to the other chat softwares. Not as much guided feature available. Alot of stuff to explore in the software but need help to do so. Review collected by and hosted on G2.com.

The ping time or the reply time is very quick. And once the chat is connected it never disconnects. We use CaseVue along with NICE to give resolution to customers. Review collected by and hosted on G2.com.

Sometimes the chat does not connect to us and we must logout and login again to see if the chat is connected or not. It happens once in 2 days and with many agents. Review collected by and hosted on G2.com.

The integration and the speed at which we could implement this was top draw. We are using it and like it so we may optimise and use it in a better way going forward as well. Review collected by and hosted on G2.com.

Nothing much, could be cheaper as there are lots of options out there in the market. Review collected by and hosted on G2.com.

Users found it more helpful to interact when this tool is integrated into the e-commerce application which was about selling t-shirts to the plus-size people. We are also able to provide quick response to our customers. Review collected by and hosted on G2.com.

It is a bit difficult to integrate it into our website, it is not so straight forward , it requires some kind of IT knowledge in order to incorporate. Review collected by and hosted on G2.com.

The interface is very nice. All the items are easily accessible on the dashboard with a click. Good visitor tracking, analytics, team management & third-party integrations. Review collected by and hosted on G2.com.

The support team is inferior. The response from the support team is equal to zero. Only the welcome message appeared on the chat board. Review collected by and hosted on G2.com.

It is an excellent tool for customers and visitors to your website to take action in the conversation with agents; the chat that is implemented allows you to monitor the customer and make sales and satisfied buyers. Review collected by and hosted on G2.com.

You need to extensively train the agents who will use the platform to serve customers; having many options and modules within the tool can become a bit confusing when implementing it. Review collected by and hosted on G2.com.

The best thing about Nice.Chat is that one can easily track user right from the first click acurately with tracking code also can engage them with conversations. Product suggessions and forms are excellent. Review collected by and hosted on G2.com.

There aren't any as such but the pricing seems little high compared to it's competitors. Review collected by and hosted on G2.com.