--- title: Nice.Chat Reviews meta\_title: 'Nice.Chat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 26 reviews by the users' company size, role or industry to find out how Nice.Chat works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 26 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Nice.Chat Reviews & Product Details Nice.Chat - white label AI-powered communication platform for your business. Nice.Chat offers AI-driven self-service chat, customizable user interface branding, and omni-channel support for various social networks, messengers, and communication tools. It includes video and audio calling capabilities, integration with multiple payment methods, BPM systems, ITSM platforms, online monitoring, and analytics tools, as well as multi-domain permission settings. * * * Seller [Syntech Software Sp. z O. O](https://www.g2.com/sellers/syntech-software-sp-z-o-o) Discussions [Nice.Chat Community](https://www.g2.com/products/nice-chat/discuss) Solution Type Best-of-Breed Overview by Stas Gorodnichenko (CEO at Nice.Chat) Show More ## Pricing Pricing provided by Nice.Chat. ### Light $3,333.00 With One-Time Purchase ### Full $10,000.00 With One-Time Purchase [ View More Pricing Information ](https://www.g2.com/products/nice-chat/pricing) ## Top-Rated Alternatives [ ![Sprinklr Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Service") Sprinklr Service 4.3/5(753) ](https://www.g2.com/products/sprinklr-service/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![UJET](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UJET") UJET 4.7/5(1,130) ](https://www.g2.com/products/ujet/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-chat/competitors/alternatives) ## User Insights Average based on 26 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) With One-Time Purchase [Log in to unlock pricing and user insights](/login) ![Akhil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akhil S.") AS Akhil S. Application Support Engineer L2 Small-Business (50 or fewer emp.) 7/20/2023 "Best Chat solution to interact with your customers" 4/5 What do you like best about Nice.Chat? The best feature of the nice chat is the triggered chats whenever someone visit the website. Also we can do the screen tracking use screen pointers on the live chat. Review collected by and hosted on G2.com. What do you dislike about Nice.Chat? Thier is nothing as such to dislike about the nice chat only the issue is with the simple desgin of the GUI. Also sometime its glitchy and fewer updates from the nice chat. Review collected by and hosted on G2.com. What problems is Nice.Chat solving and how is that benefiting you? It is very beneficial to intract with new and exciting clients who visits the website for any information and also if they have issues they can simply reply in the triggered chat pop-up. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ankita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankita S.") AS Ankita S. Medical Biller Small-Business (50 or fewer emp.) 7/22/2023 "Friendly platform for chat" 4/5 What do you like best about Nice.Chat? Very helpful chat software platform for any customer service based company. Very easy to use and easy to understand the features. You can export the data from the app. Review collected by and hosted on G2.com. What do you dislike about Nice.Chat? Little expensive as compared to the other chat softwares. Not as much guided feature available. Alot of stuff to explore in the software but need help to do so. Review collected by and hosted on G2.com. What problems is Nice.Chat solving and how is that benefiting you? Very easy to chat with clients and other users as well. Very budget friendly software for the companies. One can track the chat details from software and easily transportable which makes easy to work with. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 7/23/2023 "E commerce and chat integration" 4/5 What do you like best about Nice.Chat? Users found it more helpful to interact when this tool is integrated into the e-commerce application which was about selling t-shirts to the plus-size people. We are also able to provide quick response to our customers. Review collected by and hosted on G2.com. What do you dislike about Nice.Chat? It is a bit difficult to integrate it into our website, it is not so straight forward , it requires some kind of IT knowledge in order to incorporate. Review collected by and hosted on G2.com. What problems is Nice.Chat solving and how is that benefiting you? We are able to quickly know about our customer needs and can be able to reply them as soon as possible using this tool , though it needs some IT expertise to integrate but once it is done , it helped us a lot to connect with the customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") TO Verified User in Online Media Small-Business (50 or fewer emp.) 6/8/2023 "A flexible platform" 3.5/5 What do you like best about Nice.Chat? The best thing I experienced about this platform is that it provides an intuitive, flexible and most importantly user-friendly interfaces for businesses and team to communicate. Review collected by and hosted on G2.com. What do you dislike about Nice.Chat? Although Nice.chat provides several benefits, yet there are some potential disadvantages. It has limited third-party integrations, which limits its usefulness when managing multiple tools within a work environment. Review collected by and hosted on G2.com. What problems is Nice.Chat solving and how is that benefiting you? It helps in facilitating real-time communication between the team members and benefits in seamless task management. The platform also provides video conferencing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/7/2023 "Nice.Chat appears to be a well-designed online chat platform" 4/5 What do you like best about Nice.Chat? Based on my knowledge of the platform, some of the features that are often praised by users include its user-friendly interface, the ability to integrate chatbots to automate customer service tasks Review collected by and hosted on G2.com. What do you dislike about Nice.Chat? Currently, there are no significant drawbacks or negative aspects commonly reported about Nice.Chat. If in future I find any issues or glitches I will be updating their support team. Review collected by and hosted on G2.com. What problems is Nice.Chat solving and how is that benefiting you? Nice.Chat solves the problem of efficient and effective customer communication and support for businesses. By providing an online chat platform that is easy to use and integrates with other business tools, Nice.Chat helps businesses provide a personalized and timely customer service experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Nice.Chat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Nice.Chat ](https://www.g2.com/products/nice-chat/discussions/new) GU Guest User What is Nice.Chat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-nice-chat-used-for) [ View all Discussions ](https://www.g2.com/products/nice-chat/discuss) ## Pricing Options Pricing provided by Nice.Chat. ### Light $3,333.00 With One-Time Purchase ### Full $10,000.00 With One-Time Purchase [ View More Pricing Information ](https://www.g2.com/products/nice-chat/pricing) ##### ##### Nice.Chat Features Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Generative AI AI Text Generation AI Text Summarization AI Text-to-Speech [ View More Features ](https://www.g2.com/products/nice-chat/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat) ##### Explore More [Best AI tools for producing ad copy at scale](https://www.g2.com/discussions/best-ai-tools-for-producing-ad-copy-at-scale)[What is the most reliable image optimization plugin for Shopify product pages where page load speed directly affects conversion rates?](https://www.g2.com/discussions/what-is-the-most-reliable-image-optimization-plugin-for-shopify-product-pages-where-page-load-speed-directly-affects-conversion-rates)[Top RO-I platforms for startups](https://www.g2.com/discussions/top-revenue-operations-platforms-for-startups-looking-to-scale-smart) [Which screen and video capture software offers the highest resolution?](https://www.g2.com/discussions/which-screen-and-video-capture-software-offers-the-highest-resolution)[Demand Side Platforms](https://www.g2.com/discussions/researching-demand-side-platforms-help-needed)[Which enterprise risk management platforms can go live quickly for an organization that needs to show risk coverage without a 12-month implementation?](https://www.g2.com/discussions/which-enterprise-risk-management-platforms-can-go-live-quickly-for-an-organization-that-needs-to-show-risk-coverage-without-a-12-month-implementation) [Show MoreShow Less](javascript:void(0);)