The sheer quantity of information we can share as a team Review collected by and hosted on G2.com.

The user interface is so confusing for folks who have limited statistical or computer literacy Review collected by and hosted on G2.com.

I think NGP VAN needs to respond to inquiries more quickly. I believe they need more staffers to help with responses. I was only ever referred to 2 people who constantly ignored my emails. But the app itself is very user friendly. The website "help" needed updating last time I checked. I think instead of user manuals, you need video tutorials for users because the manuals are outdated on the site. Review collected by and hosted on G2.com.

Lack of customer service promptness

Outdated "help" section Review collected by and hosted on G2.com.

I LOVE the app. It makes knocking on doors SO easy and it's so much easier to collect the data from when you're canvassing.

The Van is very user friendly and pretty intuitive (most of the times). I love how easy it is to make a phone bank, cut turf, and know who to contact for volunteers. I've used NationBuilder and much prefer the VAN as a voter tool. Review collected by and hosted on G2.com.

I don't dislike too much about the VAN, but I will say sometimes it's trickier to get older volunteers set up on the VAN to do things like phone banking, but paper forms are always better for those kinds of people. I also think it's really annoying that you have to change your password like once a month. Review collected by and hosted on G2.com.

The voterfile and being able to segment people out by scores and location. Canvassing has never been more easier than with Mini VAN. Review collected by and hosted on G2.com.

Honestly, I don't have much to dislike. The only improvement would be to have the "event scheduler" have two uses, one to grow really strong volunteers, but then also to just track sign ups. Review collected by and hosted on G2.com.

NGP VAN has the flexibility to handle every single component of a political campaign. If you need to send your volunteers and canvassers door-to-door across the state, VAN has the tools you need. Hosting a fundraiser and you want to make sure everyone gets a thank you note and also generate your state campaign finance report? VAN can do that. You need to develop an issue advocacy program between election cycles? VAN can do that. Mass emails to you supporter network? Distributed phone banking? Event rsvp's? VAN has you covered. And if VAN can't do it directly, they almost always have an API ready to go with someone who can help fill your needs, whether that's an robo call system through Callfire, advocacy tools through Revere, or texting through Hustle. Review collected by and hosted on G2.com.

The interface can sometimes be a bit clunky, since there is almost always more than one way to do the same thing. Training documents aren't always readily available, which makes it difficult to train a large campaign staff. Most of the industry users I know have learned this software on the job, and have little or no formal training on the software. Review collected by and hosted on G2.com.

It is one centralized place to log and keep tabs on everything I need as a Campaign Manager. When it comes to fundraising, it is easy to build and maintain files on my donors and targets. It is great to log information about those who our campaigns brings aboard as volunteers, including how often or recently they are being used to avoid over use and burnout. When it comes to Campaign Finance Reporting, NGPVAN allows me to enter in the information specific to my reporting requirements and the program does my work for me. When it comes to filing time, my treasurer's life is a breeze. NGPVAN really provides a medium for our information to be stored and accessed so that I can be confident that nothing is slipping through the cracks and we are staying as tightly organized as we need to be. Review collected by and hosted on G2.com.

The newest interface (NGPVAN 8)is sometimes not the most user friendly when it comes to running call time and logging data in real time as compared to previous versions. Review collected by and hosted on G2.com.

In the older versions of NGP I've used, the interface is very intuitive and easy for beginners to pick up. Simple to moderate functions can be done at ease without much training. Review collected by and hosted on G2.com.

Newer version of NGP, along with Direct Connect, are practically the opposite of intuitive and are incredibly difficult to use, leading to a lot of time wasted trying to figure out simple tasks, or just easily avoidable mistakes. Also, some of the more advanced functions of NGP are difficult to pick up on and not very obvious without a comprehensive tutoring session. Review collected by and hosted on G2.com.

The interface is really user-friendly and I love the ability to see if people in my network have voted when it gets close to election day. You can train someone with little or no VAN experience in a matter of days. VAN makes recruiting and maintaining volunteers a breeze. Review collected by and hosted on G2.com.

I wish I was able to have the "My Campaign" tab and "My voters" tab open in the same browser. VAN has crashed on me a handful of times which can be frustrating when working long hours and getting close to election day. Review collected by and hosted on G2.com.

I like that NGP VAN was easy to use as a first time user. I started working on it as an intern and found it very easy to pick up for fundraising purposes. Review collected by and hosted on G2.com.

I think that the user interface of NGP VAN is a little bit clunky and not intuitive. It can be complicated to navigate through if you do not know what you are looking for. Review collected by and hosted on G2.com.

It makes entering new information about voters, and pulling specialized lists seamless. I could only imagine what a nightmare organizing campaigns would be without it, or another product like it. Review collected by and hosted on G2.com.

I have no real complaints at the moment. From a data perspective, I do sometimes worry about the quality of data that is going in. The 2-factor authentication is also extremely frustrating. Review collected by and hosted on G2.com.