# Top Free Contact Center Software

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 346

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,300+ Authentic Reviews
- 346+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=4215&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Talkdesk, Genesys Cloud CX, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringover)

**Sponsored**

### EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-05T02%3A30%3A37Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ffree%3Fopen_modal_url%3D%252Fproducts%252Fngncloudcomm%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcontact-center%25252Ffree%2526source%253Dcategory&secure%5Btoken%5D=ae3b88f1d9624c4968592979a954ec267ceb4797e0297df83fbb589c06b53c7a&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/pt/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Agentforce Service (formerly Salesforce Service Cloud) is a software designed to enable seamless collaboration between AI agents and human service teams across every channel and industry. The software provides omnichannel customer support and proactive service capabilities by leveraging Agentforce and Data Cloud on the Salesforce Platform. It automates low-touch, high-volume customer interactions and reduces the need for human intervention by handing off complex cases only when necessary. Agentforce Service addresses service team productivity and customer satisfaction challenges by embedding AI into the flow of work. The software supports 24/7 cross-channel service, proactive support using product and asset data, and integrations across the Salesforce ecosystem to accelerate growth.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,969

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **the product tem sido um bom parceiro comercial?:** 8.7/10 (Category avg: 8.9/10)
- **Chamadas simultâneas:** 7.6/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 7.9/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Vendedor:** [Salesforce](https://www.g2.com/pt/sellers/salesforce)
- **Website da Empresa:** www.salesforce.com
- **Ano de Fundação:** 1999
- **Localização da Sede:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Administrador do Salesforce, Desenvolvedor Salesforce
- **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **facilidade de uso** do Serviço Agentforce, apreciando a configuração rápida e os recursos úteis.
- Os usuários apreciam a **interface amigável e as capacidades de relatórios eficazes** do Agentforce Service, melhorando a eficiência do gerenciamento de casos.
- Os usuários apreciam a **gestão de casos simplificada** do Agentforce Service, que facilita a organização e a transferência entre departamentos.
- Os usuários valorizam a **eficiência** do Serviço Agentforce, permitindo uma configuração perfeita e gestão simplificada das tarefas de atendimento ao cliente.
- Os usuários apreciam os **guias úteis e a facilidade de configuração** , melhorando sua experiência geral com o Salesforce Service Cloud.

##### Cons

- Os usuários acham que a **complexidade** do Serviço Agentforce pode exigir treinamento e planejamento extensivos para uso eficaz.
- Os usuários acham a **curva de aprendizado íngreme** para novos usuários, exigindo tempo considerável e planejamento para utilizar totalmente os recursos.
- Os usuários acham a **curva de aprendizado íngreme** do serviço Agentforce desafiadora, especialmente para a integração de novos membros da equipe.
- Os usuários acham que o **preço e os complementos são caros** , exigindo um planejamento cuidadoso para gerenciar os custos de licença de forma eficaz.
- Os usuários acham a **usabilidade complexa** do Serviço Agentforce desafiadora, especialmente durante a configuração e personalização para recursos avançados.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["A Evolução do Serviço: Ligando a Lacuna Entre Dados e Ação."](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**[""Revisão de Uso Diário do Salesforce Service Cloud em Cobranças""](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [Como o Salesforce Service Cloud contribui para criar uma experiência de atendimento ao cliente mais responsiva e eficiente?](https://www.g2.com/pt/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [Como o Salesforce Service Cloud está sendo usado para melhorar a eficiência operacional e a experiência do usuário em seu campo específico?](https://www.g2.com/pt/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/pt/discussions/what-does-customer-self-service-require)
- [O que é a comunidade de clientes do Salesforce?](https://www.g2.com/pt/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/pt/discussions/what-is-feedback-management-system)

### [Aircall](https://www.g2.com/products/aircall/reviews)

Aircall is a software designed to unify voice, SMS, WhatsApp, and social media channels into a single AI-powered platform for customer conversations. The software provides bi-directional CRM and helpdesk data syncing and actionable conversation insights by leveraging AI and integrations across 250+ business applications. It automates call routing and repetitive tasks and reduces the manual busywork that diverts sales and support teams from customer relationships. Aircall addresses the challenge of fragmented communication stacks by bringing all channels and tools into one connected platform. The software supports sales acceleration, customer support operations, and CRM integrations for over 22,000 businesses globally.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,602

#### How Do G2 Users Rate Aircall?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues.
- Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency.
- Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications.
- Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations.
- Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency.

##### Cons

- Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts.
- Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication.
- Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience.
- Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience.
- Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance.

#### What Are Recent G2 Reviews of Aircall?

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

**["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)**

**Rating:** 5.0/5.0 stars

_— mark.reed@abaxhealth.com R._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13051826)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)

CloudTalk is a software designed to deliver AI-powered business calling with superior call quality and country coverage for growing small and mid-sized businesses. The software provides AI-powered analytics, call coaching, recordings, and transcripts by leveraging advanced dialer technology and integrations with existing business systems. It automates outbound dialing and reduces manual call management, boosting call volume by up to 120%. CloudTalk addresses the challenge of scaling global sales and support communications by offering crystal-clear call quality across more than 160 countries. The software supports outbound sales teams, customer service channels, and seamless integration with CRM and helpdesk tools for over 4,000 SMBs worldwide.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,812

#### How Do G2 Users Rate CloudTalk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CloudTalk?

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
224 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations.
- Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices.
- Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience.
- Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency.
- Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience.

##### Cons

- Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk.
- Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions.
- Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk.
- Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk.
- Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration.

#### What Are Recent G2 Reviews of CloudTalk?

**["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

**["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

### [Genesys Cloud CX](https://www.g2.com/pt/products/genesys-cloud-cx/reviews)

Genesys Cloud CX is a software designed to transform customer experience by connecting insights across teams, tools, and interactions across every digital and voice channel. The software provides smart automation, predictive AI routing, real-time dashboards, and omnichannel engagement by leveraging a composable cloud-native platform with hundreds of packaged integrations. It automates customer journey outcomes and reduces resolution time by routing interactions to the right resource at the right moment. Genesys Cloud CX addresses the challenge of disconnected customer conversations by unifying chat, email, text, social media, and voice into a single all-in-one platform. The software supports contact centers of all sizes with rapid deployment, weekly innovation updates, and third-party integrations that extend its capabilities across any channel.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **the product tem sido um bom parceiro comercial?:** 8.5/10 (Category avg: 8.9/10)
- **Chamadas simultâneas:** 8.8/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 8.3/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Vendedor:** [Genesys](https://www.g2.com/pt/sellers/genesys)
- **Website da Empresa:** www.genesys.com
- **Ano de Fundação:** 1990
- **Localização da Sede:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente, Advogado de Caso
- **Top Industries:** Tecnologia da Informação e Serviços, Serviços Financeiros
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham o Genesys Cloud CX **excepcionalmente fácil de usar** , capacitando os usuários de negócios a gerenciar configurações de forma independente.
- Os usuários valorizam a **evolução contínua de recursos** do Genesys Cloud CX, melhorando as operações do centro de contato e a satisfação do usuário.
- Os usuários valorizam a **confiabilidade** do Genesys Cloud CX, elogiando sua acessibilidade e suporte para a continuidade dos negócios.
- Os usuários valorizam a **eficiência** do Genesys Cloud CX, aumentando a agilidade e simplificando as operações do centro de contato em vários canais.
- Os usuários apreciam a **interface intuitiva** do Genesys Cloud CX, melhorando a gestão das interações com clientes e o desempenho da força de trabalho.

##### Cons

- Os usuários observam os **recursos limitados** do Genesys Cloud CX, particularmente na tradução de voz e na disponibilidade de ferramentas.
- Os usuários observam as **funcionalidades ausentes** no Genesys Cloud CX, incluindo personalização limitada do painel e opções de relatórios complexas.
- Os usuários acham a **complexidade da interface** desafiadora, especialmente para os novatos que navegam por múltiplas funcionalidades e configurações.
- Os usuários acham as **capacidades de relatório inadequadas** do Genesys Cloud CX frustrantes, exigindo esforço extra para obter insights básicos.
- Os usuários acham a **curva de aprendizado íngreme** com o Genesys Cloud CX, pois a interface e os recursos podem ser confusos inicialmente.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Poder Omnicanal Centralizado com Relatórios em Tempo Real Perspicazes"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Usuário Verificado em Tecnologia da Informação e Serviços_

[Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13150184)

**["Configuração Sem Esforço, Integrações Poderosas"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [Para que é usado o Genesys Cloud CX?](https://www.g2.com/pt/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/pt/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [Quais são os 4 benefícios mais importantes do Active Directory?](https://www.g2.com/pt/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [O que o Genesys Cloud para Salesforce faz?](https://www.g2.com/pt/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/pt/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Nextiva](https://www.g2.com/de/products/nextiva/reviews)

Nextiva is a software designed to unify customer experience management through AI-powered communication solutions for businesses of all sizes. The software provides an all-in-one customer engagement hub spanning voice, digital, and support channels by leveraging AI-powered unified CXM technology. It automates customer communication workflows and reduces friction across disconnected communication tools. Nextiva addresses the challenge of fragmented customer engagement by consolidating interactions into a single AI-powered platform. The software supports over 100,000 businesses across industries including healthcare and insurance, enabling billions of customer conversations annually.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,571

#### How Do G2 Users Rate Nextiva?

- **War the product ein guter Geschäftspartner?:** 8.8/10 (Category avg: 8.9/10)
- **Gleichzeitige Anrufe:** 8.8/10 (Category avg: 8.8/10)
- **Zusammenfassung der Sitzung:** 8.3/10 (Category avg: 8.5/10)
- **Administrator-Zugriff:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nextiva?

- **Verkäufer:** [Nextiva](https://www.g2.com/de/sellers/nextiva)
- **Gründungsjahr:** 2008
- **Hauptsitz:** Scottsdale, Arizona
- **Twitter:** @Nextiva  
21,295 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,564 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Eigentümer, Büroleiter
- **Top Industries:** Krankenhaus & Gesundheitswesen, Versicherung
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen den **außergewöhnlichen Kundensupport** von Nextiva, genießen schnelle Unterstützung und nahtlose Kontoeinrichtung.
- Benutzer schätzen die **Benutzerfreundlichkeit** von Nextiva, profitieren von einem unkomplizierten Onboarding und exzellentem Kundensupport.
- Benutzer loben Nextiva für seinen **ausgezeichneten Kundenservice** und das nahtlose Onboarding-Erlebnis, das die Implementierung mühelos macht.
- Benutzer loben die **einfache Einrichtung** von Nextiva, schätzen die schnelle Implementierung und den unterstützenden Kundenservice während des gesamten Prozesses.
- Benutzer loben **die Zuverlässigkeit von Nextiva** , hervorgehoben durch herausragenden Kundenservice und einen nahtlosen Onboarding-Prozess.

##### Cons

- Benutzer finden die **schwierige Konfiguration** von Nextiva herausfordernd, was die Einrichtung und Verwaltung für große Teams erschwert.
- Benutzer finden die **Komplexität der Einrichtung und Integration** herausfordernd, insbesondere für Neulinge auf der Plattform.
- Benutzer erleben **zahlreiche Probleme** mit Nextiva, einschließlich Verzögerungen bei der Anzeige von Anrufinformationen und automatischen Anrufablehnungen.
- Benutzer finden die **komplexen Prozesse** der Einrichtung von Nextiva frustrierend, was sich negativ auf ihre Gesamterfahrung auswirkt.
- Benutzer finden die **schwierige Einrichtung** von Nextiva ziemlich herausfordernd und umständlich, was ihre anfängliche Erfahrung und Verwaltung beeinträchtigt.

#### What Are Recent G2 Reviews of Nextiva?

**["Einfach zu verwaltendes Telefonsystem mit hervorragendem Support"](https://www.g2.com/de/survey_responses/nextiva-review-12554662)**

**Rating:** 5.0/5.0 stars

_— Jerry S._

[Read full review](https://www.g2.com/de/survey_responses/nextiva-review-12554662)

**["Wir nähern uns 3 Jahren und wachsen mit Nextiva, das unsere Kommunikation leitet. #HazelwoodStark"](https://www.g2.com/de/survey_responses/nextiva-review-10872941)**

**Rating:** 5.0/5.0 stars

_— Terri M._

[Read full review](https://www.g2.com/de/survey_responses/nextiva-review-10872941)

#### What Are G2 Users Discussing About Nextiva?

- [Wie hat Nextiva mit seinen VoIP-Lösungen die Geschäftskommunikationssysteme revolutioniert?](https://www.g2.com/de/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [Wofür wird Nextiva verwendet?](https://www.g2.com/de/discussions/what-is-nextiva-used-for) - 2 comments
- [Was ist eine VoIP-Funktion?](https://www.g2.com/de/discussions/what-is-voip-feature) - 3 comments
- [Was sind einige Merkmale einer PBX?](https://www.g2.com/de/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/de/discussions/what-does-nextiva-do) - 3 comments

### [Ringover](https://www.g2.com/pt/products/ringover/reviews)

Ringover is a software designed to enhance customer experience and maximize sales through a multichannel cloud communication solution covering calls, SMS, video calls, and emails. The software provides advanced supervision, coaching features, and personalized customer interactions by leveraging an intuitive cloud-based interface. It automates communication workflows and reduces manual coordination for sales and customer service teams. Ringover addresses the challenge of managing dispersed communication channels by unifying them into a single easy-to-manage platform. The software supports integration with over 80 business tools including CRM and helpdesk applications to streamline tasks and increase team efficiency.

**Average Rating:** 4.6/5.0

**Total Reviews:** 467

#### How Do G2 Users Rate Ringover?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 8.9/10)
- **Chamadas simultâneas:** 8.8/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 8.9/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ringover?

- **Vendedor:** [Ringover](https://www.g2.com/pt/sellers/ringover)
- **Ano de Fundação:** 2018
- **Localização da Sede:** Montrouge
- **Twitter:** @ringoverapp  
832 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b6dd570ba6676db5ed66b5b814255501bd2a91c2db023b16edb3740fd5048e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringover-france%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Diretor
- **Top Industries:** Recrutamento e Seleção, Software de Computador
- **Company Size:** 76% Small, 21% Medium

#### What Do G2 Reviewers Say About Ringover?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam a **facilidade de uso** do Ringover, destacando sua interface intuitiva e experiência de integração suave.
- Os usuários elogiam o **suporte ao cliente responsivo e atencioso** da Ringover, melhorando sua experiência geral com o aplicativo.
- Os usuários elogiam a **confiabilidade** do Ringover, destacando seu excelente suporte ao cliente e conexões de qualidade.
- Os usuários elogiam o Ringover por seu **suporte ao cliente eficiente e confiável** , melhorando sua experiência e produtividade.
- Os usuários apreciam a **interface intuitiva** do Ringover, tornando-o fácil e eficiente de usar diariamente.

##### Cons

- Os usuários sentem que o serviço da Ringover tem um **alto custo** que pode não justificar seus problemas de desempenho e confiabilidade.
- Os usuários acham o Ringover **caro** , especialmente para pequenas empresas, com a qualidade das chamadas flutuante impactando as interações com os clientes.
- Os usuários relatam experimentar **falhas** durante as chamadas, especialmente após atualizações, afetando a precisão da transcrição de texto.
- Os usuários notaram a falta de **recursos essenciais** como integração com CRM e sincronização de SMS aprimorada no Ringover.
- Os usuários observam **problemas de integração** com Meta e LOXO, desejando opções de configuração e sincronização mais suaves.

#### What Are Recent G2 Reviews of Ringover?

**["Chamadas Incorporadas Sem Interrupções com Ringover—e Suporte Verdadeiramente Responsivo"](https://www.g2.com/pt/survey_responses/ringover-review-12851244)**

**Rating:** 5.0/5.0 stars

_— Wouter K._

[Read full review](https://www.g2.com/pt/survey_responses/ringover-review-12851244)

**["Ringover: configuração rápida, integração com Pipedrive excelente e IA realmente útil"](https://www.g2.com/pt/survey_responses/ringover-review-13109839)**

**Rating:** 4.5/5.0 stars

_— Victoria M._

[Read full review](https://www.g2.com/pt/survey_responses/ringover-review-13109839)

#### What Are G2 Users Discussing About Ringover?

- [O que a Ringover faz?](https://www.g2.com/pt/discussions/what-does-ringover-do) - 1 comment
- [Como cancelo minha conta Ringover?](https://www.g2.com/pt/discussions/how-do-i-cancel-my-ringover-account) - 1 comment
- [How does Ringover work?](https://www.g2.com/pt/discussions/how-does-ringover-work) - 1 comment
- [Is Ringover legit?](https://www.g2.com/pt/discussions/is-ringover-legit)

### [UJET](https://www.g2.com/products/ujet/reviews)

UJET is a software designed to redefine customer experience through AI-powered contact center innovation with a mobile-first and multimodal approach. The software provides agent empowerment tools, optimized customer journeys, and actionable operational insights by leveraging a cloud-native, CRM-first architecture that prioritizes data security without storing PII. It automates customer interactions across the full journey and reduces friction through AI embedded across every contact center operation. UJET addresses the challenge of fragmented, outdated contact center infrastructure by delivering a scalable, future-proof platform built for the AI-driven world. The software supports mid-market and enterprise businesses in consumer services and telecommunications with exceptional interactions, smarter decision-making, and accelerated growth.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,101

#### How Do G2 Users Rate UJET?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UJET?

- **Seller:** [UJET](https://www.g2.com/sellers/ujet)
- **Company Website:** www.ujet.cx
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @UJETcx  
1,542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d41f7c6196ea9874e957ea2b4ceeca49a258e30f8cf40f2f5d9bd20c7a1e3f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18051573%2F&secure%5Burl_type%5D=linkedin_company_website)  
340 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Agent
- **Top Industries:** Consumer Services, Telecommunications
- **Company Size:** 57% Medium, 34% Large

#### What Do G2 Reviewers Say About UJET?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features.
- Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting.
- Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations.
- Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities.
- Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity.

##### Cons

- Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience.
- Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times.
- Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays.
- Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity.
- Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow.

#### What Are Recent G2 Reviews of UJET?

**["Powerful CCaaS Integrations and Omnichannel Support with AI Features"](https://www.g2.com/survey_responses/ujet-review-12548405)**

**Rating:** 4.0/5.0 stars

_— Rupesh k._

[Read full review](https://www.g2.com/survey_responses/ujet-review-12548405)

**["UJET Streamlines Customer Interactions and Boosts Productivity"](https://www.g2.com/survey_responses/ujet-review-12696463)**

**Rating:** 4.5/5.0 stars

_— Hariharan K._

[Read full review](https://www.g2.com/survey_responses/ujet-review-12696463)

#### What Are G2 Users Discussing About UJET?

- [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) - 2 comments

### [TeleCMI](https://www.g2.com/pt/products/telecmi/reviews)

TeleCMI is a software designed to help businesses streamline customer interactions and drive measurable growth through a unified cloud communication platform. The software provides IVR solutions, auto dialer capabilities, virtual phone numbers, VoIP systems, and an intelligent multi-channel dashboard by leveraging cloud telephony and flexible telephony APIs. It automates communication workflows and reduces missed calls and response times for sales and support teams. TeleCMI addresses the challenge of managing fragmented communication channels by unifying calls, SMS, WhatsApp, and other channels into a single cloud-based interface accessible from any device. The software supports CRM and helpdesk integrations, hosted PBX systems, and unlimited calls and texts for startups, SMEs, and enterprises seeking scalable and affordable business communication.

**Average Rating:** 4.8/5.0

**Total Reviews:** 300

#### How Do G2 Users Rate TeleCMI?

- **the product tem sido um bom parceiro comercial?:** 9.7/10 (Category avg: 8.9/10)
- **Chamadas simultâneas:** 8.3/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 7.7/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 7.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TeleCMI?

- **Vendedor:** [TeleCMI](https://www.g2.com/pt/sellers/telecmi)
- **Ano de Fundação:** 2016
- **Localização da Sede:** chennai, Tamil Nadu
- **Twitter:** @TeleCMI  
40 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f68910070c9af1622d11e37e61d670fd860067190efcce3507c3642eafe10a4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13205902%2F&secure%5Burl_type%5D=linkedin_company_website)  
97 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente, Diretor
- **Top Industries:** Tecnologia da Informação e Serviços, Gestão Educacional
- **Company Size:** 45% Medium, 42% Small

#### What Do G2 Reviewers Say About TeleCMI?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam a **facilidade de uso** do TeleCMI, achando-o rápido e intuitivo para integrar novos agentes.
- Os usuários valorizam o **excelente suporte ao cliente** da TeleCMI, melhorando sua experiência geral e facilidade de configuração.
- Os usuários valorizam os **excelentes recursos de suporte e integração** do TeleCMI, melhorando a produtividade e a qualidade das chamadas.
- Os usuários acham que a **configuração fácil** do TeleCMI melhora a integração e simplifica o processo de integração sem problemas técnicos.
- Os usuários apreciam a **qualidade de chamada confiável** da TeleCMI, aumentando a produtividade com conectividade e desempenho consistentes.

##### Cons

- Os usuários estão frustrados com a **falta de recursos no aplicativo móvel** , particularmente o acesso limitado ao histórico além de um mês.
- Os usuários acham o **painel excessivamente complexo** e sugerem simplificar a interface para uma melhor experiência.
- Os usuários sentem que as **opções limitadas de personalização** restringem sua capacidade de personalizar e simplificar a interface do TeleCMI.
- Os usuários acham os **recursos ausentes** do TeleCMI limitantes, especialmente na acessibilidade ao registro de chamadas e na navegação no painel.
- Os usuários acham a **melhoria da UX necessária** , indicando a necessidade de uma interface mais amigável e simplificada.

#### What Are Recent G2 Reviews of TeleCMI?

**["Uma Solução de Comunicação Confiável para Instituições Educacionais"](https://www.g2.com/pt/survey_responses/telecmi-review-13115429)**

**Rating:** 5.0/5.0 stars

_— Payel P._

[Read full review](https://www.g2.com/pt/survey_responses/telecmi-review-13115429)

**["Ótima plataforma para gestão de chamadas e produtividade da equipe"](https://www.g2.com/pt/survey_responses/telecmi-review-13110455)**

**Rating:** 5.0/5.0 stars

_— Summeet k._

[Read full review](https://www.g2.com/pt/survey_responses/telecmi-review-13110455)

#### What Are G2 Users Discussing About TeleCMI?

- [Para que é usado o TeleCMI?](https://www.g2.com/pt/discussions/what-is-telecmi-used-for)

### [Dialpad Support](https://www.g2.com/pt/products/dialpad-support/reviews)

O suporte da Dialpad é uma solução de contact center nativa de IA que traz insights de IA em tempo real, automação e treinamento em um único sistema, para que agentes e supervisores tenham o contexto de que precisam, quando precisam. O suporte da Dialpad moderniza os contact centers de entrada com transcrição em tempo real, resumos de IA e itens de ação que mantêm os agentes focados na conversa em vez de tomar notas. Os supervisores podem treinar e monitorar equipes com rastreamento de sentimento ao vivo e gerenciamento de qualidade automatizado. A Dialpad também oferece uma solução de saída que orienta os representantes de vendas com treinamento de IA em tempo real, automação e insights, para que tanto a entrada quanto a saída possam operar na mesma plataforma. Na plataforma Dialpad, Agentes de IA estão disponíveis para interações de voz e digitais, trabalhando ao lado de sua equipe para lidar com consultas rotineiras e liberar agentes para conversas mais complexas. Com a Dialpad, você pode: - Fornecer assistências em tempo real para agentes - Treinar e monitorar equipes com sentimento ao vivo e gerenciamento de qualidade automatizado - Usar Agentes de IA em canais de voz e digitais para apoiar clientes 24 horas por dia - Transformar conversas em inteligência que ajuda sua equipe a conhecer seu cliente e tomar decisões informadas

**Average Rating:** 4.4/5.0

**Total Reviews:** 680

#### How Do G2 Users Rate Dialpad Support?

- **the product tem sido um bom parceiro comercial?:** 9.0/10 (Category avg: 8.9/10)
- **Chamadas simultâneas:** 8.4/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 8.5/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialpad Support?

- **Vendedor:** [Dialpad](https://www.g2.com/pt/sellers/dialpad)
- **Website da Empresa:** Dialpad.com
- **Ano de Fundação:** 2011
- **Localização da Sede:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,491 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Contas, Representante de Atendimento ao Cliente
- **Top Industries:** Serviços Financeiros, Serviços ao Consumidor
- **Company Size:** 45% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham a **seção de ajuda online incrivelmente útil** , permitindo respostas rápidas e melhorando a experiência de suporte.
- Os usuários apreciam a **facilidade de uso** do suporte do Dialpad, achando a navegação e as solicitações de suporte simples e eficientes.
- Os usuários apreciam o **suporte ao cliente responsivo** da Dialpad, valorizando as rápidas resoluções e a comunicação eficaz para seus problemas.
- Os usuários valorizam os recursos de **transcrição e integração com CRM** do Dialpad Support, aumentando a eficiência nas comunicações com clientes.
- Os usuários apreciam os **tempos de resposta rápidos** do Suporte Dialpad, abordando efetivamente os problemas com assistência imediata.

##### Cons

- Os usuários acham o **suporte ao cliente ruim** do Dialpad Support demorado e muitas vezes inútil na resolução de problemas.
- Os usuários experimentam **atrasos na conexão de chamadas** e acham que a funcionalidade de relatórios e do aplicativo é insuficiente, impactando sua experiência geral.
- Os usuários estão frustrados com o **suporte atrasado** , tornando difícil obter assistência urgente quando mais necessário.
- Os usuários enfrentam **problemas com o discador** , incluindo atrasos, imprecisões na fila de chamadas e desafios com relatórios e utilização do aplicativo.
- Os usuários experimentam tempos de espera **frustrantemente longos** para respostas, especialmente durante as horas de pico, dificultando resoluções rápidas.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Configuração Fácil, Preços Justos e Integrações Sólidas com Halo PSA e Slack"](https://www.g2.com/pt/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/pt/survey_responses/dialpad-support-review-12836209)

**["Revisão Atualizada do Dialpad"](https://www.g2.com/pt/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/pt/survey_responses/dialpad-support-review-10344582)

#### What Are G2 Users Discussing About Dialpad Support?

- [Para que serve o Dialpad Sell?](https://www.g2.com/pt/discussions/what-is-dialpad-sell-used-for)
- [Para que é usado o Dialpad Contact Center?](https://www.g2.com/pt/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [Amazon Connect](https://www.g2.com/pt/products/amazon-connect/reviews)

Amazon Connect is a software designed to help companies provide superior omnichannel customer service at a lower cost through a cloud-native contact center platform. The software provides skills-based routing, real-time and historical analytics, and intuitive management tools by leveraging AWS cloud infrastructure with pay-as-you-go pricing. It automates voice and chat interactions and reduces contact center setup complexity, enabling deployment in minutes at any scale. Amazon Connect addresses the need for personal, dynamic, and cost-effective customer experiences by offering a unified toolset originally built for Amazon's own retail operations. The software supports contact centers ranging from 10 to tens of thousands of agents, with seamless scaling to serve millions of customers daily.

**Average Rating:** 4.4/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate Amazon Connect?

- **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 8.9/10)
- **Chamadas simultâneas:** 8.8/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 9.0/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Amazon Connect?

- **Vendedor:** [Amazon Web Services (AWS)](https://www.g2.com/pt/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Ano de Fundação:** 2006
- **Localização da Sede:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 funcionários no LinkedIn®
- **Propriedade:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 49% Medium, 30% Large

#### What Do G2 Reviewers Say About Amazon Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** no Amazon Connect, desfrutando de uma configuração perfeita, relatórios e flexibilidade baseada em nuvem.
- Os usuários valorizam a **eficiência** do Amazon Connect, elogiando sua facilidade de uso e poderosas capacidades baseadas em nuvem.
- Os usuários valorizam a **flexibilidade e escalabilidade** do Amazon Connect, permitindo fácil personalização para centros de contato em nuvem.
- Os usuários valorizam a **configuração fácil** do Amazon Connect, permitindo uma implementação rápida e escalabilidade para diversas necessidades empresariais.
- Os usuários adoram a **facilidade de uso e os recursos poderosos de relatórios** do Amazon Connect, melhorando significativamente a experiência do cliente.

##### Cons

- Os usuários acham a **configuração e gestão complexas** , especialmente aqueles que não têm experiência aprofundada com AWS e precisam de configurações adicionais.
- Os usuários acham a **configuração e gestão complexas** , especialmente para equipes que não têm experiência com AWS, o que pode dificultar a usabilidade.
- Os usuários acham que a **configuração difícil** é uma barreira, especialmente sem experiência prévia em AWS para configuração.
- Os usuários relatam precisar de **melhorias significativas na documentação e na estabilidade da integração** para uma experiência mais suave com o Amazon Connect.
- Os usuários acham as **dificuldades iniciais** na configuração e gestão do Amazon Connect desafiadoras, especialmente sem experiência com AWS.

#### What Are Recent G2 Reviews of Amazon Connect?

**["Centro de Contato Omnicanal Escalável e Intuitivo com Integrações de IA Poderosas"](https://www.g2.com/pt/survey_responses/amazon-connect-review-13185745)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/pt/survey_responses/amazon-connect-review-13185745)

**["Call Center Escalável com Pagamento Conforme o Uso e Integrações Sem Costura"](https://www.g2.com/pt/survey_responses/amazon-connect-review-12496701)**

**Rating:** 5.0/5.0 stars

_— Jenom N._

[Read full review](https://www.g2.com/pt/survey_responses/amazon-connect-review-12496701)

#### What Are G2 Users Discussing About Amazon Connect?

- [Para que é usado o Amazon Connect?](https://www.g2.com/pt/discussions/what-is-amazon-connect-used-for) - 1 comment
- [Is Amazon connected to SaaS?](https://www.g2.com/pt/discussions/is-amazon-connected-to-saas)
- [How do I connect to Amazon Connect?](https://www.g2.com/pt/discussions/how-do-i-connect-to-amazon-connect)
- [What is Amazon Connect?](https://www.g2.com/pt/discussions/what-is-amazon-connect) - 3 comments
- [How does Amazon Connect work?](https://www.g2.com/pt/discussions/how-does-amazon-connect-work)

### [Voiso](https://www.g2.com/products/voiso/reviews)

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Voiso?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Voiso?

- **Seller:** [Voiso](https://www.g2.com/sellers/voiso)
- **HQ Location:** Singapore, Singapore
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Data Analyst
- **Top Industries:** Information Technology and Services, Information Services
- **Company Size:** 96% Medium, 13% Small

#### What Do G2 Reviewers Say About Voiso?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliable call quality** of Voiso, enhancing their international outreach and boosting campaign effectiveness.
- Users find the **Flow Builder easy to use** , enabling non-technical team members to create custom interactions effortlessly.
- Users commend the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns.
- Users value the **AI predictive dialer** , enhancing efficiency and providing critical insights through speech analytics and call transcription.
- Users appreciate the **AI predictive dialer and speech analytics** of Voiso, enhancing efficiency and call quality.

##### Cons

- Users find the **dashboard customization complex** , requiring time and effort for less technical users to manage.
- Users find the **inadequate reporting** tools cumbersome, especially when needing timely data and customization options.
- Users find the **dashboard complexity** challenging, especially for less technical personnel managing the platform.
- Users find the **lack of intuitiveness** in the mobile app challenging for agents who are often on the move.
- Users noted a **learning curve** for older agents and non-technical staff, requiring time to adapt to the interface.

#### What Are Recent G2 Reviews of Voiso?

**["Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly"](https://www.g2.com/survey_responses/voiso-review-12414775)**

**Rating:** 5.0/5.0 stars

_— Ankita Y._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12414775)

**["Holistic Call Center Analytics with Powerful Dashboards and Speech Insights"](https://www.g2.com/survey_responses/voiso-review-12345339)**

**Rating:** 5.0/5.0 stars

_— Mudassir K._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12345339)

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is a software designed to bring calls, texts, email, and WhatsApp together in one AI-powered business communication platform for customer-facing teams. The software provides real-time agent assist, AI coaching, sentiment analysis, call scoring, and smart routing by leveraging advanced AI tools and integrations across 100+ CRM platforms. It automates routine tasks and workflows and reduces manual effort through auto, predictive, and power dialers alongside inbound AI Voice Agents. JustCall addresses the challenge of managing fragmented customer communication channels by unifying all conversations into a single collaborative workspace. The software supports global phone numbers, SMS and MMS messaging, shared WhatsApp and email inboxes, and multi-level IVR for over 6,000 businesses worldwide.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,361

#### How Do G2 Users Rate JustCall?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication.
- Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization.
- Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly.
- Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution.
- Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface.

##### Cons

- Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively.
- Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling.
- Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet.
- Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall.
- Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

**["Integration with HubSpot Enhances Call Management"](https://www.g2.com/survey_responses/justcall-review-13141009)**

**Rating:** 4.0/5.0 stars

_— Paul W._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13141009)

### [CallRail](https://www.g2.com/products/callrail/reviews)

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,742

#### How Do G2 Users Rate CallRail?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallRail?

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail  
6,067 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 73% Small, 22% Medium

#### What Do G2 Reviewers Say About CallRail?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency.
- Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility.
- Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns.
- Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies.
- Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights.

##### Cons

- Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs.
- Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections.
- Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features.
- Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges.
- Users often face **number issues** , including spam calls and concerns about billing based on call minutes.

#### What Are Recent G2 Reviews of CallRail?

**["Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance"](https://www.g2.com/survey_responses/callrail-review-12646622)**

**Rating:** 4.5/5.0 stars

_— Manind G._

[Read full review](https://www.g2.com/survey_responses/callrail-review-12646622)

**["Effortless Call Tracking with AI Insights, Needs Setup Simplification"](https://www.g2.com/survey_responses/callrail-review-11188871)**

**Rating:** 4.5/5.0 stars

_— Kevin D._

[Read full review](https://www.g2.com/survey_responses/callrail-review-11188871)

#### What Are G2 Users Discussing About CallRail?

- [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments

### [ZIWO](https://www.g2.com/products/ziwo/reviews)

With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time.

**Average Rating:** 4.9/5.0

**Total Reviews:** 74

#### How Do G2 Users Rate ZIWO?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 9.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ZIWO?

- **Seller:** [Ziwo](https://www.g2.com/sellers/ziwo)
- **Year Founded:** 2010
- **HQ Location:** Dubai (UAE)
- **Twitter:** @ZiwobyAswat  
382 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c57a9efff49e617319643a750a5951ce4281f64079abd854ad296609ba202470&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fziwo&secure%5Burl_type%5D=linkedin_company_website)  
123 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations team lead.
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 51% Large, 38% Medium

#### What Do G2 Reviewers Say About ZIWO?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ZIWO, simplifying global customer communication and integration.
- Users find ZIWO to have **easy implementation** , making it seamless to integrate and use daily for customer support.
- Users praise ZIWO's **excellent customer support** , noting its ease of use and quality of service during calls.
- Users praise the **call quality** of ZIWO, noting its great voice clarity and effective support tools.
- Users value the **easy integrations** with ZIWO, streamlining their workflow and enhancing overall efficiency.

##### Cons

- Users often experience **technical issues and lag** , which hinder the ease of use with ZIWO.
- Users face **unreliability** with ZIWO, experiencing unexpected outages that hinder urgent communication needs.
- Users find the **forced online status** upon logging into ZIWO inconvenient, causing unwanted call interruptions.
- Users report **frequent internet connection failures** with ZIWO, hindering their ability to maintain reliable communication.
- Users report frequent **dialer issues** , with calls dropping regularly, affecting their communication experience.

#### What Are Recent G2 Reviews of ZIWO?

**["Review for ziwo"](https://www.g2.com/survey_responses/ziwo-review-10875540)**

**Rating:** 5.0/5.0 stars

_— Rania M._

[Read full review](https://www.g2.com/survey_responses/ziwo-review-10875540)

**["using the app to make calls"](https://www.g2.com/survey_responses/ziwo-review-10975712)**

**Rating:** 4.5/5.0 stars

_— Mostafa H._

[Read full review](https://www.g2.com/survey_responses/ziwo-review-10975712)

#### What Are G2 Users Discussing About ZIWO?

- [What is ZIWO used for?](https://www.g2.com/discussions/what-is-ziwo-used-for)

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

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