ZS
Zach S.
Vice President of Operations
Mid-Market (51-1000 emp.)
"Excellent product + great customer service"
5/5
What do you like best about NGNCloudComm?

NGNCloudComm has allowed us to condense communication channels into a singular solution all while allowing us to work with the Grupo team on customizing back-end features specific to our business needs. Also, the removal of our old physical phones provides efficiency to our agents and streamlines our operations. As mentioned, we love the product, but the customer service team and support have been exceptional. Always attentive and available when needed most, we have been able to collaborate with Grupo and implement new processes based on their superb understanding and experience in contact centers, both small and large. Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

Nothing to dislike yet, but will update you if this becomes relevant. Review collected by and hosted on G2.com.

Urmilkumar S.
US
Urmilkumar S.
Senior Manager - IT
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"NGNCloudComm"
5/5
What do you like best about NGNCloudComm?

Customization options available according to the company's requirements, help an organization to get better results. We can get so many types of data and integrations options with GrupoNGN which is not available in most of the contact center solutions. Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

I am using this for many years and I don't see any downside. Review collected by and hosted on G2.com.

SC
Sal C.
Director of Customer Care Operations
Small-Business (50 or fewer emp.)
"A proficient tool that gives ownership to our Reps to stay on top of their work in real-time."
5/5
What do you like best about NGNCloudComm?

The real-time visual allows my Supervisors to provide on-the-spot coaching and or praise our Representatives on a job well done. Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

Any items we have come across so far that have been brought to NGNInsights attention have been addressed. Review collected by and hosted on G2.com.

Response from Geoff Beckstrom of NGNCloudComm
Edit edit

Thank you for the review! Your feedback on the coin balance transaction list has been valuable to improve the product.

MW
Michael W.
Sr Telecommunications Administrator
Enterprise (> 1000 emp.)
"Couldn't ask for a better support team and experience."
4.5/5
What do you like best about NGNCloudComm?

NGNCloudComm exceeds our needs and requirements as a large healthcare company in reaching out to our member base. Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

There are no downsides, we recently upgraded our entire premise Telecommunications platform to another cloud service provider, and we opted to stay with NGN for our predictive dialer functionality because the new vendor could not support or meet our requirements. Review collected by and hosted on G2.com.

IS
Isaac S.
SVP of IT
Mid-Market (51-1000 emp.)
"One of a Kind"
5/5
What do you like best about NGNCloudComm?

I used this product for over 20 years and was always able to use it as a competitive edge over other BPOs. No product is as flexible, scalable, and manageable in-house than this solution! Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

I have no dislikes when it comes to NGNCloudComm. Review collected by and hosted on G2.com.

EW
Eric W.
Manager
Enterprise (> 1000 emp.)
"A Great Way to Monitor Staff and Allow them to Know What They are doing"
5/5
What do you like best about NGNCloudComm?

This is a great product and gives a good a good live snapshot of what staff are doing Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

We like all aspects of the product. it is great Review collected by and hosted on G2.com.

HS
HEMANG S.
IT Helpdesk Technician
Enterprise (> 1000 emp.)
"Best VOIP service by NGNCloudComm, feel good to use it, it's simple and convenient."
4.5/5
What do you like best about NGNCloudComm?

The most helpful thing about NGNCloudComm is its usability and convenience. Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

There is no such dislike to NGNCloudComm, but some suggestions are there for it, like building its UI more interactive and adding more features. Review collected by and hosted on G2.com.

Barot H.
BH
Barot H.
Search Engine Optimization Executive
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Production and Post-production Activity"
5/5
What do you like best about NGNCloudComm?

NGNCloudComm is a great product in the domain it also has an insight reporting tool so it is very helpful in production and post-production activity. Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

Yet not Found anything now from my side it is used. Review collected by and hosted on G2.com.

AT
Abhinav T.
Software Developer
Mid-Market (51-1000 emp.)
"WonderFull Tool -> A Gratefull Way resource for growing team and Monitor Team Staff Performance"
5/5
What do you like best about NGNCloudComm?

Nice Tool that gives a great way for teams to Monitoring and gives live-to-live SS teams members are doing Everyday, It Works on Real-Time .................................. Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

Not Found Any issue for Up to monitoring Review collected by and hosted on G2.com.

Emily M.
EM
Emily M.
Telecom Coordinator
Small-Business (50 or fewer emp.)
"Absolutely high quality server. Outstanding customer service/technicians."
5/5
What do you like best about NGNCloudComm?

Client tools are easy to work with. Cloud server reliable. Requests/service tickets are worked quickly and professionally. Review collected by and hosted on G2.com.

What do you dislike about NGNCloudComm?

Currently there is nothing to dislike; system is working just fine. Review collected by and hosted on G2.com.