--- title: nGAGEMENT Reviews meta_title: 'nGAGEMENT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how nGAGEMENT works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 11 scale: '5' date_modified: '2026-07-12' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # nGAGEMENT Reviews **Vendor:** nGUVU **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.0/5.0 **Total Reviews:** 11 ## About nGAGEMENT nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities. ## nGAGEMENT Reviews ### 1. Revolutionising Coding Learning with interactive Features,. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about nGAGEMENT?** It supports a wide array or programming languages, enabling us to practice and improve skills across various coding paradigms. nGAGEMENT'S analytics tools offer detailed insights into individual and team performance, helping us identify strengths and areas needing improvement. The gamified approach to learning and coding exercises makes the process enjoyable, encouraging consistent participation. **What do you dislike about nGAGEMENT?** Lack of comprehensive offline access hampers usage in environments with limited internet connectivity. The platform can be resource-intensive at times, requiring robust hardware for optimal performance. Occasionally, the difficulty level of challenges seems inconsistent, leading to fluctuations in engagement. **What problems is nGAGEMENT solving and how is that benefiting you?** It addresses the challenge of maintaining team engagement by providing an interactive and gamified coding environment, boosting motivation levels. The platform aids in evaluating individual and team performance, identifying areas for improvement and recognising strengths. The analytics and reportint tools create a feedback loop, allowing us to track progress and adjust learning strategies for better outcomes. ### 2. nGAGEMENT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about nGAGEMENT?** Tracks specific categories for specific agents and makes a game of the comparison to other agents in those categories. **What do you dislike about nGAGEMENT?** It is a separate product that you have to allow access into your organization unit on Genesys Cloud. **What problems is nGAGEMENT solving and how is that benefiting you?** the gamification gets agents excited and engaged. Shows how agents where they are compared to the top in several categories. ### 3. Easy to use and interactive **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan T. | Director of Client Services, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about nGAGEMENT?** One of the better application out there to keep your projects and task organized! **What do you dislike about nGAGEMENT?** I want to be able to customize it more . **What problems is nGAGEMENT solving and how is that benefiting you?** Being organized and proactive with deadlines. ## nGAGEMENT Discussions - [Why is nGAGEMENT specifically for contact centers?](https://www.g2.com/discussions/why-is-ngagement-specifically-for-contact-centers) - 1 upvote - [How does nGAGEMENT work?](https://www.g2.com/discussions/how-does-ngagement-work) - 1 upvote - [How do I install nGAGEMENT?](https://www.g2.com/discussions/how-do-i-install-ngagement) - 1 upvote - [What is nGAGEMENT?](https://www.g2.com/discussions/what-is-ngagement) - 1 upvote - [View nGAGEMENT pricing details and edition comparison](https://www.g2.com/products/ngagement/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A59%3A15+-0500&secure%5Bsession_id%5D=522eae04-73fd-4178-91d6-881fd3d63bbe&secure%5Btoken%5D=361465b4f2e909c1bb21a1c5b13b7f546be0af177ae169dc6bc252b0b86c3e1c&format=llm_user) ## nGAGEMENT Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Agentic AI - Sales Gamification** - Autonomous Task Execution **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Employee Features** - User Profiles - Notifications - Mobile ## Top nGAGEMENT Alternatives - [Hoopla](https://www.g2.com/products/hoopla/reviews) - 4.2/5.0 (327 reviews) - [Spinify](https://www.g2.com/products/spinify/reviews) - 4.6/5.0 (1,001 reviews) - [Ambition](https://www.g2.com/products/ambition/reviews) - 4.6/5.0 (575 reviews)