MS

MaryEllen S.

Administrator

Small-Business (50 or fewer emp.)

10/7/2021

"Efficient, reliable and easy leads"

5/5

What do you like best about Ngage Live Chat?

The leads are sent in real time. The intake professionals are thorough in screening and diligent in what constitutes a valid referral. Our contact (Amanda) at Ngage is extremely informative and receptive. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

Nothing at this time. I do not know what to write to get past this question. Review collected by and hosted on G2.com.

GL

Verified User in Law Practice

Mid-Market (51-1000 emp.)

11/4/2021

"Been using this service for years. It's great."

4.5/5

Describe the project or task Ngage Live Chat helped with:

Website chat tool Review collected by and hosted on G2.com.

What do you like best about Ngage Live Chat?

I like that the chat operators are knowledgeable in our field Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

I disliked their default chat script, but we were able to customize it to our use case, and it is now converting at a better rate. Review collected by and hosted on G2.com.

What problems is Ngage Live Chat solving and how is that benefiting you?

It helps us convert potential clients that may be unwilling to call and just want to ask a quick question. We have been able to convert more of those clients with chat than without. Review collected by and hosted on G2.com.

RK

Rachel K.

Lawyer, Owner

9/10/2021

"Happy with NGAGE"

5/5

What do you like best about Ngage Live Chat?

The people who run it are very professional and responsive and generally easy to deal with. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

There is really nothing to dislike. I am happy with it. Review collected by and hosted on G2.com.

GL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

11/23/2021

"NGage is a dependable chat service"

4/5

Describe the project or task Ngage Live Chat helped with:

NGage helps us process potential clients via our website. Review collected by and hosted on G2.com.

What do you like best about Ngage Live Chat?

The overall reliability of the chat service. Review collected by and hosted on G2.com.

JR

Jonathan R.

Owner / Attorney

9/18/2021

"Personal Injury and Medical Malpractice Lawyer"

5/5

What do you like best about Ngage Live Chat?

Prompt service, quality intakes and consistent intakes enable me to triage cases quickly. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

Occasional intakes on cases that are outside of service areas. Review collected by and hosted on G2.com.

GL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

11/1/2021

"nice feature to have -- but doesn't always screen"

3.5/5

Describe the project or task Ngage Live Chat helped with:

communicating with potential clients Review collected by and hosted on G2.com.

What do you like best about Ngage Live Chat?

24/7 availability to use - potential clients can contact you and feel attended to at all hours. Review collected by and hosted on G2.com.

UL

Verified User in Law Practice

Small-Business (50 or fewer emp.)

9/28/2021

"Chat service for law firm"

4/5

What do you like best about Ngage Live Chat?

24 hour support on law firm website to discuss case with leads. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

some agents are not familiar with Canadian geography and some responses are bland. Review collected by and hosted on G2.com.