It is very easy to use and provides excellent leads. Review collected by and hosted on G2.com.

Sometimes I get leads that are not in my area of practice. Review collected by and hosted on G2.com.

Tracking and responding to inquiries on our website and social media is easy and efficient with Ngage. Review collected by and hosted on G2.com.

Getting all the leads in one place, via email saves me time and is more efficient than having to check every site. Review collected by and hosted on G2.com.

We use Ngage Live Chat on many of our client's websites. We find the chats to be exactly what our clients need. The operators answer quickly, professionally, and accurately in proper English. We receive the chats in real time, which allows us to respond to queries quickly. If we need to dispute a chat, it is a very easy process. You simply click a reason (such as that it is an existing client or that it is outside your area) and you get it credited back within a few hours. Review collected by and hosted on G2.com.

What I like best is how responsive Ngage is to any concerns. If I see a simliar question coming in via chat, I make sure to let them know how to adapt our "scripts" to make sure the operators can answer it. As I already mentioned, disputing a chat is very simple. Review collected by and hosted on G2.com.

Ngage Chat is a fantastic tool to help make the most of the traffic you are already acquiring as a business. Sometimes users need a little nudge to take action, and Nagage chat does just that! I also think that an actual human being on the other end of the conversation makes it that much more personable and engaging. We have seen the value since implementing it. I highly recommend it. Review collected by and hosted on G2.com.

It's hard to choose. I like the whole thing. Notifications on email and text to various people, so there are no missed leads, are just so helpful. Review collected by and hosted on G2.com.

NGage has been able to cover online and some social media chat functions. Review collected by and hosted on G2.com.

Full Chat Transcripts directly to my email. Review collected by and hosted on G2.com.

Ngage Chat is vital resource for our Criminal Law Firm. In this day and age, no one likes to pick up the phone and call a business anymore. Ngage allows our potential clients to reach out to us quickly. We were worried about making this investment but it continues to pay off for us month after month. Review collected by and hosted on G2.com.

The portal is easy to use and track clients that hire us. Review collected by and hosted on G2.com.

Helping to sort calls from folks that don't need a lawyer. Review collected by and hosted on G2.com.

Potential clients think that someone is interested in their problem. Review collected by and hosted on G2.com.

Ngage has been doing live chat mostly for us. Review collected by and hosted on G2.com.

Ngage is very responsive and their team of operators seems always to know just what to ask and how to handle a situation. Review collected by and hosted on G2.com.

It brings prospective clients to me, with adequate contact information so I can quickly reply. You offer Spanish-language service. You are reasonable about handling credit requests. Review collected by and hosted on G2.com.

The prospect's gender is unknown ... and your service is often wrong on this point. The information often isn't very detailed. There apparently is no filter for repeated inquiries from the same individual, someone impatient for a response. (The "credit" feature is the work-around.) Review collected by and hosted on G2.com.

I like the ability to receive live assistance when necessary and not have to always rely on chats. Their staff well executes their customer service. Review collected by and hosted on G2.com.

I would like a longer period of time to review and request No Fee Credits. Review collected by and hosted on G2.com.