--- title: HelpDesk+ AI-Powered Slack Support Reviews meta_title: 'HelpDesk+ AI-Powered Slack Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 70 reviews by the users' company size, role or industry to find out how HelpDesk+ AI-Powered Slack Support works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 70 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelpDesk+ AI-Powered Slack Support Reviews **Vendor:** Appfire **Category:** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots) **Average Rating:** 4.5/5.0 **Total Reviews:** 70 ## About HelpDesk+ AI-Powered Slack Support What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation. Key features: - Two-way integration: Sync requests and updates between Jira Service Management and Slack or Teams in real time. - Smart auto-responses: Automate responses and recommend knowledge base articles to address common queries. - Convenient request management: Create, track, and update service requests directly from Slack or Teams. - Customizable workflows: Configure request handling and approvals to fit your team’s processes. - Cross-platform compatibility: Supports Jira Service Management on Cloud and Data Center, and integrates seamlessly with Slack and Teams. Benefits to users: HelpDesk+ makes IT and customer support smoother by embedding Jira Service Management into Slack and Teams. Teams can manage requests and solve problems faster without switching tools. The chatbot takes care of common queries, freeing up support teams to focus on bigger tasks. With HelpDesk+, it’s easier to stay efficient, keep customers happy, and deliver great service. ## HelpDesk+ AI-Powered Slack Support Pros & Cons **What users like:** - Users appreciate the **ease of use** of HelpDesk+, streamlining workflows and enhancing productivity directly within Slack. (6 reviews) - Users value the **seamless integrations** of HelpDesk+ with Slack, enhancing efficiency and streamlining support ticket management. (6 reviews) - Users love the **Slack integration** of HelpDesk+, enabling quick ticket management and efficient support directly within Slack. (6 reviews) - Users appreciate the **automation capabilities** of HelpDesk+ AI, enhancing support efficiency and reducing response times. (4 reviews) - Users highlight the **outstanding customer support** of HelpDesk+, enabling efficient handling of team and support tasks. (3 reviews) - Intuitive (3 reviews) - Accuracy (2 reviews) - Easy Setup (2 reviews) - Features (2 reviews) - Workflow Efficiency (2 reviews) **What users dislike:** - Users find the **complexity of setup and advanced features** challenging, affecting overall ease of use. (3 reviews) - Users desire more **customization options** as AI misinterpretations lead to incorrect ticket creation and article selection. (2 reviews) - Users find the **limited integrations** with other apps a challenge, especially missing email integration for conversation cohesion. (2 reviews) - Users experience **slow performance** with occasional misunderstandings that delay problem resolution, impacting overall efficiency. (2 reviews) - Users experience **delays** in syncing with Jira and managing high-volume channels, affecting overall efficiency and reliability. (1 reviews) - Difficult Settings (1 reviews) - Users find the **interface complex** , making it hard to discover and utilize advanced features effectively. (1 reviews) - Limited Access (1 reviews) - Users experience **messaging issues** with HelpDesk+ due to unclear shortcuts, complicating task creation in Slack. (1 reviews) - Missing Features (1 reviews) ## HelpDesk+ AI-Powered Slack Support Reviews ### 1. Streamlined Support with Seamless Slack-Jira Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Mariam A. | Senior Software Development Engineer, E-III, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** I truly appreciate how HelpDesk+ AI-Powered Slack Support seamlessly integrates Slack with Jira, allowing our team to create, update, and track tickets without needing to leave Slack. The AI-driven auto-responses and knowledge-base suggestions are incredibly helpful, reducing the number of repetitive support requests. I'm impressed with how it ensures that no Slack message or request gets lost by converting conversations into properly formatted Jira tickets. The experience feels intuitive, keeping everyone focused, improving collaboration, and eliminating the constant context switching that used to slow us down. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** While HelpDesk+ AI-Powered Slack Support works well overall, there are a few areas that could be improved. At times the syncing between Slack and Jira feels slightly delayed, especially when updating comments or ticket fields. The AI responses are helpful for common issues but can struggle with more nuanced or complex requests, which sometimes leads to unnecessary tickets. The initial setup and configuration also require a bit of trial and error, especially for teams with customized Jira workflows. Additionally, handling bulk updates or managing high-volume channels could be smoother. Improving these areas would make the experience even more reliable and seamless. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** HelpDesk+ AI-Powered Slack Support integrates Jira with Slack, eliminating context switching by allowing ticket management within Slack. It prevents support requests from getting lost by auto-converting Slack messages to Jira tickets, streamlining our workflow and improving visibility. ### 2. HelpDesk+AI great for day-to-day tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Deepesh V. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Help Desk has been helpful in streamlining every day work through Slack. It is easy to use and its setup is easy providing various features like ticket creation and it has great ease of integration with workflows and tools helping with daily tasks making ideal to use it everyday. Support has been pretty great providing great responses and helpful. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** It's not always easy to use. Some of the advanced features are difficult to discover and use through Slack. Sometimes AI needs more context as it might hallucinate. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It helps streamlining process through ticket creation integrated in Slack avoid switching multiple platforms and the AI assistance helps answer questions quickly resulting faster response time, more organized workflows and everything is centralized, extensible and scalable. ### 3. Streamlines Jira Updates via Slack, Needs Real-Time Ticket Sync **Rating:** 3.5/5.0 stars **Reviewed by:** John J. **Reviewed Date:** November 06, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** I love using HelpDesk+ AI-Powered Slack Support for its ease of use and the exceptional visibility it provides within Slack. The platform allows me to update Jira tickets directly through a Slackbot, which significantly streamlines our workflow by eliminating the need to access Jira directly. This capability is particularly valuable because it enables me to provide updates to stakeholders who do not have Jira access, all within the Slack interface. The system enhances collaboration by giving non-team members visibility into issues without compromising sensitive data. Interacting with the Slack bot is considerably more straightforward than navigating the Jira app, making task management more efficient and less cumbersome. Overall, HelpDesk+ enhances our productivity by simplifying our communication and task-tracking processes. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I would like the ticket status in the bot to update in real-time once tickets are marked resolved. Currently, tickets do not change status within the bot unless they are manually updated. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** I use HelpDesk+ AI-Powered Slack Support to update Jira tickets through Slack, providing visibility to team issues and stakeholders who don't have Jira access, improving communication efficiency. ### 4. Saves Time with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Aviram P. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** I love using HelpDesk+ AI-Powered Slack Support for its incredibly user-friendly interface, which makes interaction smooth and intuitive. It has become an integral part of my workflow for preparing meeting notes and summarizing content, significantly saving me time in analyzing information. The setup process was also very easy, ensuring a seamless integration into my existing workflow. With these features and ease of use, I am confident in recommending it to others, giving it a high recommendation score of 10 out of 10. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I find the lack of email integration in HelpDesk+ AI-Powered Slack Support limiting as it would be beneficial to have conversations integrated with emails as well. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** I use HelpDesk+ AI-Powered Slack Support to prepare meeting notes and summarize content, saving me time in summarizing and analyzing information efficiently. ### 5. Effortless Ticket Management and Fast AI Support in Slack **Rating:** 4.5/5.0 stars **Reviewed by:** Yeremy G. | Level 2 Escalation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** I like that it lets me create and manage support tickets right from Slack, and the AI helps answer questions faster without having to jump between tools. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I don’t like that it can sometimes misinterpret complicated Slack messages, so the AI may not pick the right article or create the right ticket. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It solves the problem of support getting buried in Slack conversations and makes ticket creation faster. I benefit because I spend less time manually opening tickets and more time fixing real issues. ### 6. Effortless Ticketing and Fast AI Responses in Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Syed A. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** I can create and track support tickets directly inside Slack, and the AI gives quick responses so issues move faster. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Sometimes the AI replies can miss context, so a human still needs to take over. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It reduces back and forth on support requests, keeps everything organized in one place, and saves time for both users and the IT team. ### 7. Seamless AI-Driven Support Integration with Slack **Rating:** 4.5/5.0 stars **Reviewed by:** Gevelene V. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The application integrates a helpdesk system, such as Jira Service Management that directs us to Slack workspace using AI to automate support and streamline. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Sometime, it can be slow when it come to figuration but it's a nice application tho. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It is powered by AI which is also helpful. Hence, I can also notate some information since it has a Canva feature. ### 8. HelpDesk+ AI Supercharges Slack Support with Speed and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Khushboo K. | Associate Collection Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** I love how HelpDesk+ AI makes Slack support faster and more efficient by automatically handling common requests and routing issues to the right teams. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** It can occasionally misunderstand requests or require manual clarification, which slows down resolution. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It centralizes support directly in Slack, reducing back-and-forth emails and speeding up issue resolution, which saves time and keeps work moving smoothly. ### 9. Outstanding Features and Support, Incredibly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Miesha A. | agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** This product is easy to use, offers excellent features, and the customer support is outstanding. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** There have been a few occasions when I experienced difficulties integrating other apps. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** This product has been instrumental in boosting productivity for both my team and me, while also providing valuable support to our customer support specialists. ### 10. Effortless Ticket Automation and Fast Resolutions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Automating ticket from message and instant self - service answer via chatboat and resolution time is also less. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Real time collaboration through agents and user and managing there access level is quite difficult. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Track key metrics like resolution and categorieze ,prioritize and then assign them to the right agent is easy . ### 11. Fast and Smart, But Needs Better Privacy Options **Rating:** 3.0/5.0 stars **Reviewed by:** DoanhTD P. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Very Quick and Smart on using experience **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Need more incognito mode to make every thing safe **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Tracking activities on user ### 12. HelpDesk AI powered slack user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about HelpDesk+ AI-Powered Slack Support?** From this software we are able to know how to handle team and support, easy to handle and AI driven solutions **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Need to update customisation options more **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Handling the task and support requests become easier ### 13. Helps a lot in workspaces with large number of employees and numerous teams **Rating:** 4.0/5.0 stars **Reviewed by:** Manish K. | Founding Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Ease of integration and response time is top notch, with easy support and in slack integration, making it usable by even non tech people. We previously had our own on-support bot, but we were not able to scale that, so we shifted to Helpdesk+, and it's been live since 1 year. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** If we could have little bit more extensibility in terms of complex workflows and live changes to an ongoing process (deployments, CI/CD), that would also enable us to extend this to our dev workflows as well. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It helps in cross team communication within the company, and also in helping employees enquiring for various things to the IT or PE or HRBP team with minimal efforts and in a clean fashion. ### 14. The experience was excellent. I am really happy woth the service **Rating:** 5.0/5.0 stars **Reviewed by:** Deepaksingh R. | Management Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** It is very convenient to use and user friendly. Very happy with the overall experience. Will definitely recommend others to use this app and service in my as well as other organisations I work. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** No dislikes at all. As I said I am very happy and not at all annoyed. Very user friendly and helpful for our clients. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It is benifiting me and my team as it is very time saving. We dont need to make outbound calls and take inbound calls as this app resolves issues via chat. We get time to troubleshoot the issues and there is ko hyrry and scpoe to make mistakes. ### 15. Stop switching between Slack and Jira **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal S. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The best part about HelpDesk+ is, it create jira tikcets of all conversation that are done on Slack, where the replies convert as the comments, so it simplify the work where we dont need to create new tickets from our Slack conversation. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Sometimes the tasks are not well synced, so we need to edit as per our preference. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It reduced my time to creating new tickets where as it also helps to human error of forgetting some task, its auto ticketing helpd to keep all the tasks on the Jira ### 16. HelpDesk+ AI-Powered Slack Support **Rating:** 5.0/5.0 stars **Reviewed by:** Neelufur M. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The best thing about AI-Powered Slack Support is all conversations are converted into Jira Tickets. The hassle of reaching out to concerned team is reduced. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Automation is really not quick it is a bit slow and it crashes often **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** There are many ways wherein HelpDesk+ Al Powered Slack Support is helping and the benefits are as follows: 1: Reduces time and effort to reach potential team for the resolution. 2: Bridges the gap between Jira and our communication platform. 3: Makes requesting supports easy. 4: helps in improving productivity ### 17. HelpDesk+ AI-Powered Helps in terms of increasing efficiency. **Rating:** 3.5/5.0 stars **Reviewed by:** Nitesh S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** HelpDesk+ AI-Powered has ability to provide the quick response. Also it is providing 24/7 support to users when they need any help. HelpDesk+ AI-Powered can handle the volume of request at a time. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** About least helpful aspect is its potential difficulty in handling complex issues that require human knowledge. Also sometimes Automated responses can misinterpret user queries, resulting in unexpected answers. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It generally automates responses to common questions, which helps to reduce human support. Also it provides quick response. Also it benefits in terms of saving time and resources. ### 18. This integration can help organizations improve the efficiency of their operations within the Slack **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The most helpful aspect of HelpDesk+ AI-Powered Slack Support is its ability to provide instant and automated responses to common support queries directly within Slack. This feature saves time for both support agents and users by quickly addressing common issues without the need for manual intervention **What do you dislike about HelpDesk+ AI-Powered Slack Support?** The least helpful aspect of HelpDesk+ AI-Powered Slack Support might be its reliance on artificial intelligence. While AI can be efficient in handling routine tasks and inquiries, it may lack the personal touch and nuanced understanding that human support agents provide **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** AI may struggle to understand nuanced or complex queries, leading to inaccurate responses or misunderstandings of user needs.Integration of AI-powered support within Slack raises concerns about data privacy and security, particularly if sensitive information is shared within support conversations. ### 19. Helpdesk+ message shortcut on slack **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham M. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** By message shortcut, we can create the tasks from slack message, it helps me a lot to create tasks very easily **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Sometimes creating task is difficult when it has some unwanted message and it available in more action menu where sometimes i feel it should have a direct shortcut clearly visible in slack so it doesn't take much time **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Creating task from message is really time saving for me. ### 20. I love Slack **Rating:** 4.0/5.0 stars **Reviewed by:** Pooja N. | Lead Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** slack is best product which can be integrated with other tools and make our life easy **What do you dislike about HelpDesk+ AI-Powered Slack Support?** File history is very less and it should be more time for users to access history **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Slack is helping me to draft my blogs, collaboration with my team mates and find anything quickly ### 21. True Slack Fan **Rating:** 4.5/5.0 stars **Reviewed by:** Sayali A. | SENIOR ASSOCIATE – PMO, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** integration of multiple utilities, ease of use. I use Slack daily. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Lesser file history on the version that I use. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Integration with various tools and smart AI features of Slack is saving my day to day business time. Its very easy to use and boosts my productivity. ### 22. Moder Slack powered by AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The most helpful thing about it is the integration which help the user easily access help desk support within the same platform and with being enabled with AI powered it gives faster response time and quicker solutions. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Sometimes it may not understand user quireies or give relevant reaponse result in delay and frustration. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It helps me to simplify workflow and collaboration with teammates also the effective visibility of support tickets tracking helps me in managing my day to day tasks. ### 23. Genuinely True Review by Kaustubh **Rating:** 4.5/5.0 stars **Reviewed by:** Kaustubh U. | Sr. Licensing Adviser (Software Asset Management), Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Powerful automation ability, optimum use of support team and more productivity in less time. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** At present Slack does not support all AI bots to integrate with it. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Whatever i need I can find it quickly and prioritise my day at work. ### 24. Review for HelpDesk+ AI-Powered Slack Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The most helpful thing about HelpDesk+ AI-Powered Slack Support is its seamless integration with slack, offering AI-driven assistance. Second main point is its ticket management, customizable workflows makes it a whole powerful and easy-to-use tool for use. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** the thing I find hestitating about it is that it of course provides integration with Slack but it may pose challenges for organizations that rely on other communication tools. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Insightful analytics is the most support solving and benefiting feature for me. ### 25. Help team for strategic planning **Rating:** 5.0/5.0 stars **Reviewed by:** Aakriti S. | Module Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Get summary of project at one place. Team can get quick information in a mannered way. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Everything is perfect. There is no dislike about it. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** If we need any detail of the project then one can find very easily. ### 26. Power of HelpDesk+ AI- Power Slack Support **Rating:** 4.5/5.0 stars **Reviewed by:** Amit k. | Workforce Dimensions/Central Product specialist III, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Convince, reliable, Accuracy, Information **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Nothing as of now, but we can add few more detailed information **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It helps in day to day office works ### 27. Game changer for IT support in Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about HelpDesk+ AI-Powered Slack Support?** HelpDesk+ AI-Powered Slack Support enables seemless integration wherever people prefer to work - in Slack or the native ticketing system (in our case Jira Service Management). The app includes a ton of options to customize the experience with a lot of features. The customer support team is incredibly responsive and open to feedback, often helping to quickly respond to any issues. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** The only downsides I have experienced with HelpDesk+ have been limitations of Slack or Jira Service Management APIs/integrations. Things that app developers are not allowed/able to do. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** HelpDesk+ AI-Powered Slack Support solves the issue of ITSM support happening in two locations - Slack and Jira Service Management. This app creates a seemless integration so it doesn't matter which system a person is in. ### 28. Great productivity and collaboration tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sweety Elizabeth J. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Microsoft Team allows you to easily integrate with Jira tool using integration+, You can just search the Ticket keys and Responds to the results using Microsoft Teams. We have used to for Higher Severity Tickets to be notified as soon as it is created on Jira, Handled it automatically within teams. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Sometimes it takes time to update the Ticket and might require multiple clicks which will duplicate the comments that are being added, which has to be manually removed by the Jira application. There is no undo/rollback button for actions. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** The Nextup integration has allowed us to reduce the turnaround time of our tickets, by detecting and remediating early and reducing our turnaround time for the ticket. We use Nextup to ideally do all our Scrum meetings handled by the Integration Plus Application, reducing time for Standup meeting and improving productivity of the application. ### 29. Slack Integration Capacity is Superb **Rating:** 4.0/5.0 stars **Reviewed by:** Adeeb S. | Brand Manager, Food Production, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Nextup.ai makes it really convenient for us to integrate slack messenger allowing us to create Jira tickets from Slack, and act on these threads without the need of leaving Slack. It saves much of our time involved in fetching information, updating the prospect's entries and switching between the applications. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** The pricing of the product is quite disappointing. We have to pay extra just to use the Jira Service Management tool. For the service management, we need some additional features that are available at Jira, so the cost is escalated for us. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Nextup.ai is simple to use and we are not required to seamlessly switch between Slack conversations and Jira tickets during the team discussion. It tends to save time, facilitates communication on Jira issues and brings work together. ### 30. Daily life simplifed through effective integration **Rating:** 4.5/5.0 stars **Reviewed by:** Lalit A. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** We have integrated this solution with our slack messenger such that team does not have to keep on switching between application for seeking redundant information or updating the prospect details in Jira for any kind of the update related to deliver of new or changes to the project which are on going. Intergation has saved lot of hours for our team by avoiding non business value adding task and up to date real time response is given withing communication instance of slack. And customer also are satisfied with the real time updates. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** There are no major issues with this product but sometime you can face glitches like data sync or update in real time which leads to miss communication but this all is a rare scenario in most of the cases things work really smooth and hand shaking is never a problem all the data updated within or from slacks is updated in real time with no delay. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We work on multiple projects at the same time and being in the artistic world it's never easy task lot of changes are introduce or recommended by customers which we need to incorporate into the existing project so to make sure complete customer satisfaction we have Incorporated the platform in such a way all the request raise under jira by the customer is address under the slack exosystem instance itself so there is less pressure on employees to update in multiple application for specially visiting jira to update or acknowledge the request by the client. ### 31. Nextup is the best option we found when trying to integrate slack with Jira **Rating:** 4.0/5.0 stars **Reviewed by:** Hugo T. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** For us Jira seems to be very complicated, and we've been struggling to understand its many dashboards and settings pages. The helpdesk was very helpful and the easiest part to configure. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** We are still not able to integrate with Jira at 100% we had higher expectations, and we could still use some help, we are thinking on stop using Jira due to its complexity and price. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** Understand what is Jira and Nextup before getting the product. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** it is creating tickets and that is allowing us to properly track our internal client requests, but we still think we still feel that it could be better, it would be great to have that simple feature in slack without having to pay Jira. ### 32. Quality Product **Rating:** 4.5/5.0 stars **Reviewed by:** Vaibhav S. | Technical Test Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** It's very simple to use and easy to configure and consistently develops new features which have responsive support and the enhancements which comes from stack-Jira integration are even more interesting and the best in business. It is very helpful to have Jira show up in slack- being able to pick up different workflows and is able to customize the way we want. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Seems to be very expensive and even not helpful for the end-users unless they are good at slack. Otherwise the tool is perfect and behaves the way it has promised. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** It save lot of time and makes life much more easier to work. Slack notificatios are way better for me hence strongly recommended to use this software and get benefits out of it. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We search for issues right from the channel, create new issues and with the latest rel, even we can assign them right between the discussion, also able to schedule different reports in slack channels. In addition, we can see user summaries for employees in order to understand how many hours are logged into each project. ### 33. best in class platform for integration **Rating:** 4.5/5.0 stars **Reviewed by:** Bhumika K. | software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Large number of applications are involved in and having a strong integration is must have. This product offerings with great line up make sure we are not working silos and best in class products are used to work without worrying about sync up and handshake. Famous and star use case is with jira and teams integration to have seamless record keeping proactive actions and acknowledgement making sure higger interactions and customer overall satisfaction. No more juggling between softwares just to seek and update information. Highest focus is given on intergation so we as an end user can work on value adding task and avoid any misses which csn be critical. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Its a low code approach from usage and setup stand point and snyone with basic tech know how must be able to figure it out quickly. However complex feature needs better understanding like setting up automatic reports and config of boats for repeated task. Sometimes sync takes time but its a rare sceneario mostly everything is real time. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Better work optimization with greater effectiveness by avoiding switches between application for data and update purpose saving huge amount of time. Basically its like multi host application within teams for managing jira instance for smooth operations and at the same time best in class service for customer. So process is highly haemonized and standardized. ### 34. Great for teams that are heavy on Jira and Slack **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph C. | Manager, Operations Engineering Service Desk, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Being able to create Jira tickets from Slack threads, as well as act on Jira tickets without having to ever leave Slack, is extremely convenient. We really also enjoy the ability to link emoji so we can just react to a message and quickly have it create a ticket. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I wish that Jira Service Management wasn't treated as a separate product. Having to pay for two separate tools just to get some additional features that are only for Service Management is a letdown. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Not having to constantly switch between Slack conversations and Jira tickets when already in the flow of a deep team conversation. ### 35. The tool is very useful in order to have our inside team do all the work as a support ticket. **Rating:** 5.0/5.0 stars **Reviewed by:** MARTIN R. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The fact that it gives you a number or file to look up the support ticket Jira on file quickly. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I do not like that it does not allow you to comment on it unless you are added to the ticket, I believe everyone should be able to comment, even if you are not added. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Problems such as a vehicle with the wrong description and once we submit a support ticket it is fixed very easily and quickly. ### 36. Best integration for Jira Service Manager to Slack I have found. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Easy to implement and use. We didn't want to have to write code to have this integration work. We wanted it to work as we set it up in Jira but emulated in Slack and this product delivers it. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Some things in the website do not function or display correctly and some things still need to be built out to do everything we want it to. They have been great at communicating this progress and working with their customers to implement it. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** IT ticket communication. This includes approvals, ticket progress, and routing to the rest of the company. If you can write something in a Jira automation you can communicate that in Slack. This provides an amazing UX for a Slack-savvy organization. ### 37. Robust product from a responsive, customer-centric company **Rating:** 5.0/5.0 stars **Reviewed by:** Evn T. | Manager of Enterprise Collaboration, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Jira Integration+ furthers one of the most important goals of Slack: bringing work together. It allows everyone in the organization to interact with Issues in Jira wherever they would like, and it facilitates conversation and discussion where it is easiest. It's also one of the easiest ways to interact with Jira issues (create, update, assign, comment, transition, and resolve) while on mobile. It's far easier to use than the Slack integration on mobile than it is to use the native Atlassian mobile app, especially on Jira Server/Data Center. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Because of its reliance on the Jira API and Slack servers, sometimes the app can take a couple of seconds to load issues or show you a view of an issue. Because of this reliance, Nextup unfortunately isn't able to fix this entirely themselves, which is the nature of this type of integration. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** Make sure to reach out to the Nextup team - they are extremely knowledgeable about Slack, and very willing to help with implementation and rollout. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Slack is our collaboration hub, and this integration allows us to bring work tracking, defect triage, and even critical incident management into that hub. For users who utilize Jira to get work done, it's allows them to track that work often without leaving the platform where they're doing the work (Slack) and it improves the method with which triage / discussion / management happens by allowing discussions to move to Slack while still maintaining records within Jira. For users who interact with Jira to request work from other teams, it allows those users to do so without ever having to log into a platform they don't regularly use. It's also a large time savings, as you can quickly create issues from Slack messages, view issue updates, and comment without leaving Slack. ### 38. Integration+ with Slack for B2B SaaS Startup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** It is helpful to be able to have Jira show up in Slack- being able for our developers to work out of one tool instead of two has improved speeds. The integration was easy, and most developers were able to pick up the workflows and customize as they needed. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** The method of adding & viewing photos in the Slack integration is a bit messy. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Our developer working pace has increased- using Jira or other productivity tools is usually painful for developers. With this integration, it has been much easier for our individual contributors to pick up work. ### 39. Amazing expreiance **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud F. | Team operation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2021 **What do you like best about HelpDesk+ AI-Powered Slack Support?** i had an amazing experience while using Jirra to create my IT ticket, and it's straightforward to connect with the other teams so they can solve your issue on time and ASAP **What do you dislike about HelpDesk+ AI-Powered Slack Support?** sometimes the website has gone down, but not for a long time m but overall, I can't find any concern that can make me dislike this software, especially for slack it an open excellent channel so we can connect with each other during working time. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** I am solving a lot of issue with software that I can manage all my ticket has been created I can raise a ticket once i faced any issue on spot easy to connect with the other team ### 40. We save a lot of time by using this tool during our IT support interventions. **Rating:** 4.5/5.0 stars **Reviewed by:** Tony C. | ​ IT Engineer Associate, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about HelpDesk+ AI-Powered Slack Support?** This is the time saved by using an instant messenger. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** The ticket creator is not automatically invited into the Slack channel when creating the ticket. This can be done in a few clicks, so it doesn't matter. But adding the user automatically would be an extra time saver. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** If your teams communicate a lot with your clients, you need to consider the time it takes and the costs involved. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Once again, using your tool allows us to save a lot of time on our interventions. ### 41. Amazing technology and best of the best in technology and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Megan D. | Manager System's Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Bi-directional bot communication making integrations easy and saving a ton of time from context switching **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Nothing really. Great company, great product, great people **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** You won't regret it **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Anything we bring up, they are very quick to hop on a meeting and resolve asap ### 42. A Quality Service **Rating:** 4.5/5.0 stars **Reviewed by:** Scott R. | I, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The product has given us an easy-to-implement way to connect Slack and our Jira instance. It makes it easy to keep track of tickets and their progress. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** The limitations come more from how we use Slack (many private channels) than any limitation in the product. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We are able to monitor the progression of tickets without leaving Slack. ### 43. Overall great product company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Shivi V. | program manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** They work on introducing new feature which are available from core product and help reduce customer pain points **What do you dislike about HelpDesk+ AI-Powered Slack Support?** This product can be expensive as company grows. But overall still useful **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** There are solving issue with colloboration ### 44. Very customizable and flexible integration for JIRA **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Pretty straightforward software but very powerful in its customization and management features. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Documentation early on was lacking in terms of how to get the most of the tools, I believe this has been remedied **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Managing tickets/issues outside of JIRA's main website has allowed us to collab and keep track of issues between separate organizations. ### 45. IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The easy way to post a new task, and the way that is connecting with Slack **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I have nothing yet, in this mommet, there is nothing that I disagreed with. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** The incorporation with Slack helps me to create tickets in a fast way ### 46. One of the best Project Manegment tools and service desk soution **Rating:** 4.5/5.0 stars **Reviewed by:** Aspril T. | Senior Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Integration with mutltiple Atlassian tools. Ease of use **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Costing seems more when compared to other tools available in the market **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Project management, CRM ### 47. Jira experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The ease of use and linking other tickets, also the search queries. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I wish it were able to integrate with other Helpdesks. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** The ability to keep multiple parties informed on a given issue/problem/incident. ### 48. General Overview of Jira Integration+ **Rating:** 4.5/5.0 stars **Reviewed by:** Jason D. | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2020 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Jira Integration+ is an excellent addition to any Jira-heavy companies that live in Slack. All actions that you can do through a typical Jira web interface can be done through Slack modals and messages. This saves a ton of time for teams and prevents users from missing notifications when clicking away from Slack. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Once downside to Jira Integration+ would be the steep learning curve for more advanced features. Notifications are simple and intuitive to set up, but creating in-channel reports, configuring bots, and creating user restrictions require some time with the documentation. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We are enabling users to create tickets more consistently since they do not have to go through the process of opening a webpage and filling out a ticket form. Instead, users can do everything they need through Slack. ### 49. Easy to use integration with a highly responsive support and development team **Rating:** 5.0/5.0 stars **Reviewed by:** Logan P. | Solution Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Simple set up and use, consistently rolled out new features, responsive support & dev team, and the productivity enhancements that come from Slack-Jira integration. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** A few features from full Service Desk/Online Portal are missing in the Slack integration, such as field default values not appearing in a ticket submitted through HelpDesk+. Limitations such as Agent responses coming through as a project admin rather than the Agent themselves, or the HelpDesk+ installer needing to be in the Slack channel in order for the integration to work. But overall the integration gets very close to what is possible using just Jira, while making it all possible to do via Slack. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We're creating a unified support process that is simple to use for all of our employees, so that they can report our customer (merchant) issues to our Solution Engineering team. We're then leveraging Jira automations to make this process more seamless, transparent and efficient. ### 50. Works great! **Rating:** 5.0/5.0 stars **Reviewed by:** ROGER T. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about HelpDesk+ AI-Powered Slack Support?** It's very easy to respond to helpdesk issues and tickets from within jira **What do you dislike about HelpDesk+ AI-Powered Slack Support?** it's not really for the end users unless they are good at slack, it's mostly gonna be used by the ticket answer-ers **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** if you need an easy way of handling jira helpdesk issues without having to log into jira this is it **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We have a helpdesk with Jira, and this allows us to view the helpdesk tickets and respond to them from within slack ## HelpDesk+ AI-Powered Slack Support Discussions - [What is the best use case for Nextup.ai](https://www.g2.com/discussions/what-is-the-best-use-case-for-nextup-ai) - 1 comment, 2 upvotes - [View HelpDesk+ AI-Powered Slack Support pricing details and edition comparison](https://www.g2.com/products/helpdesk-ai-powered-slack-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+21%3A27%3A37+-0500&secure%5Bsession_id%5D=3be9ea5d-351b-4176-9c8d-ddd9398aff25&secure%5Btoken%5D=724f364f9fb0674c141ee46cbe141dc055a6f4df61f675bb391bde821e9ea1f1&format=llm_user) ## HelpDesk+ AI-Powered Slack Support Integrations - [AI Studios](https://www.g2.com/products/ai-studios/reviews) - [Jira](https://www.g2.com/products/jira/reviews) ## HelpDesk+ AI-Powered Slack Support Features **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making ## Top HelpDesk+ AI-Powered Slack Support Alternatives - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews) - 4.4/5.0 (763 reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - 4.5/5.0 (2,056 reviews) - [HeyTaco](https://www.g2.com/products/heytaco/reviews) - 4.7/5.0 (718 reviews)