1. [Home](https://www.g2.com/) 2. ... 3. [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) 4. [NextPhone - AI Answering Service Discussions](https://www.g2.com/products/nextphone-ai-answering-service/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4bab44b142b2c5af39ce98406d2b3864/nextphone-ai-answering-service.png "Product Avatar Image") ](/products/nextphone-ai-answering-service/reviews) [ NextPhone - AI Answering Service ](/products/nextphone-ai-answering-service/reviews) (11)5.0/5 NextPhone is an AI-powered answering service built for small and mid-sized businesses that depend on inbound phone calls for revenue. Developed by Pure Labs Inc., NextPhone uses advanced voice AI technology to answer business calls 24/7, qualify leads in real time, collect intake information, and book appointments directly into the business owner's calendar — all without any human intervention. NextPhone is designed to solve a critical problem for service-based businesses: missed calls. Studies show that small businesses miss 40-60% of their inbound calls, especially during busy hours, after-hours, and weekends. Each missed call is a potential lost customer. Traditional answering services address this but typically charge $500-2,000 per month with per-minute billing, while hiring a full-time receptionist costs $3,000-5,000 per month. NextPhone offers a flat-rate alternative at $199 per month with unlimited calls and no per-minute fees. The platform works by forwarding an existing business phone number to NextPhone, or businesses can provision a new local number from any area code. Once configured, the AI receptionist answers every call in one ring, greets callers professionally, and handles conversations using knowledge trained from the business's own website content. This means the AI understands the company's services, pricing, service areas, and booking policies without manual programming. Key features include real-time calendar integration for instant appointment booking, CRM synchronization with platforms like HubSpot, Salesforce, ServiceTitan, and Housecall Pro, call recording and transcription, voicemail-to-text conversion, automated SMS follow-up messages, intelligent spam filtering, and instant call transfers to team members for complex inquiries. NextPhone integrates with over 100 business tools through native integrations and Zapier connectivity. NextPhone supports more than 20 languages including English, Spanish, French, Mandarin, Arabic, and Portuguese, making it suitable for businesses serving diverse communities. The system can handle up to 20 simultaneous calls, eliminating busy signals during peak hours. The platform is purpose-built for service industries including HVAC, plumbing, electrical, legal services, dental practices, property management, landscaping, and general contracting. These businesses typically generate the majority of their revenue through phone-based customer acquisition and appointment scheduling. Setup takes approximately five minutes with no technical expertise required. Businesses can be fully operational within one to two business days. NextPhone offers a 7-day free trial with no credit card required, and all plans include month-to-month billing with no long-term contracts or setup fees. Show More When users leave NextPhone - AI Answering Service reviews, G2 also collects common questions about the day-to-day use of NextPhone - AI Answering Service. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 100.0 Nps Score ### All NextPhone - AI Answering Service Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments Sorry... There are no questions about NextPhone - AI Answering Service yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/nextphone-ai-answering-service/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_4bab44b142b2c5af39ce98406d2b3864/nextphone-ai-answering-service.png "Product Avatar Image") ### Have you used NextPhone - AI Answering Service before? Answer a few questions to help the NextPhone - AI Answering Service community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fnextphone-ai-answering-service%2Fdiscuss%3Fsmall_ask%3Dnextphone-ai-answering-service) No