I love that with Nextiva, I can call clients with my work number straight from my cellphone, which is really convenient. I like that it works seamlessly between my devices, ensuring that communication is not disrupted. I appreciate the flexibility it offers, as I was able to use it via the computer or phone app initially when we hadn't received our physical phones at work. Review collected by and hosted on G2.com.

The screen on the app is off center on my mobile device. Review collected by and hosted on G2.com.

As a company managing multiple entities across several states, reliability and scalability were non-negotiable — Nextiva has delivered on both. The platform has been rock-solid, with minimal downtime and consistent call quality across all of our locations.

What stood out most was Nextiva's ability to scale with us. As we continue to acquire and onboard new properties, adding lines and users to the system has been seamless. The setup process is straightforward, and their support team has been responsive and knowledgeable whenever we've needed assistance during the rollout.

From a cost perspective, Nextiva is highly competitive. For a portfolio of our size, managing communication costs across multiple locations can add up quickly — Nextiva's pricing structure has allowed us to consolidate our phone services under one platform without sacrificing quality or features, resulting in meaningful cost savings compared to our previous setup. Review collected by and hosted on G2.com.

Nothing so far. Their customer support has been fantastic and onboarding has been fairly easy. Review collected by and hosted on G2.com.

I like the video chat option and the fact that I can answer my calls away from my desk. It's great having everything in one app without needing to switch from app to app. The initial setup was very easy. Review collected by and hosted on G2.com.

I wish I could use the video chat on my phone, not just the desktop version. Review collected by and hosted on G2.com.

I really appreciate Nextiva's thorough onboarding process. We are utilizing all the features we are paying for and have a good understanding of how to use each feature. The account reps are really on top of things; they never let items fall behind and kept us on the schedule we requested. Even when we hit issues during setup, each rep assigned to the task knew how to troubleshoot and solve the issues. It's also great how they walked us through every expectation and what to expect during the initial setup. Review collected by and hosted on G2.com.

Xbert AI is a little harder to program than expected, but when the Nextiva team helps me with adjustments, it does what we want. Review collected by and hosted on G2.com.

I love Nextiva for its reliability, ease of use, and excellent customer support. The call quality is crystal clear, and the platform is easy to use, which has made managing our team's communications so much easier. Their customer support is always responsive and helpful, quickly resolving any issues. It has been a game-changer for our business communications, providing consistent call quality and streamlining our communications process. Setting up new lines and getting our phone systems up and running was very easy with minimal guidance. I would definitely recommend Nextiva for any business looking for a reliable VoIP solution. Since switching, we've seen improved call quality, seamless team collaboration, and better support, which has saved us time and improved customer service significantly. Review collected by and hosted on G2.com.

Nextiva works great overall, but the mobile app could be more intuitive and more advanced reporting features would be helpful. Review collected by and hosted on G2.com.

I really value Nextiva's flexibility because it makes it easy to adapt as my business changes, whether it's adding users, supporting staff, or adjusting call flows. We're not locked into something. The call tree feature is a huge win and is very intuitive and powerful, which ensures we don't miss calls. Plus, we get quick response times, and Nextiva is always super reliable. It's very dependable, with no downtime, and significantly contributes to overall customer satisfaction. Review collected by and hosted on G2.com.

There's a bit of a learning curve to the onboarding and learning the UI and admin workflows that could be smoother. Review collected by and hosted on G2.com.

Ease in setting up and ease of using it.. meets the requirement for a small organization like us Review collected by and hosted on G2.com.

No reason found so far to dislike it.. so nothing to dislike Review collected by and hosted on G2.com.

I appreciate that Nextiva is a reliable solution for our phone services, especially for outside sales and remote workers. The platform allows seamless communication across our team, and call quality has been consistently clear. I like features such as call forwarding/routing and voicemail access/forwarding to email, which make it easy to stay connected and responsive throughout the day. The mobile/desktop integration also helps avoid having to set up a physical phone remotely. Review collected by and hosted on G2.com.

Nextiva automatically signs me in at a certain time even with a schedule in place. The setup is easy for me but difficult for new non-technical users. Review collected by and hosted on G2.com.

I really appreciate how Nextiva makes it easy for us to communicate within the firm, especially since many of us work remotely now. It's great for keeping everyone in touch even when we're not in the same office. I would say overall, it's easy to use. They're pretty good about the setup. Once it's set up, it's like set it and forget it, and it was done well with no issues. Review collected by and hosted on G2.com.

I would say the app that people have on their phones, sometimes the connection will drop and I'm not exactly sure why that happens, but that does happen from time to time. Review collected by and hosted on G2.com.

It’s relatively inexpensive and reliable, lets me use either my own or the provided hardware, and is very easy to configure and maintain for our corporate systems. Review collected by and hosted on G2.com.

Sometimes their configuration options are placed in weird spots, but if you take a moment to look around, you can always find the setting you’re looking for. Review collected by and hosted on G2.com.