I appreciate that Nextiva allows us to use 'Advanced IVR' so that different area codes go to the correct sales team. Having the option of using soft phones or desk phones is nice. I find the call flow manager relatively easy to use. It's relatively simple to set up nine different options for the phone tree when a user calls in, and I like having the option of redirecting the call to a team or individual. Review collected by and hosted on G2.com.

Finding reports is difficult because you have to locate the analytics button, which is only in one spot. This then redirects you to another Nextiva site to generate the report, but the report generator itself is also not user-friendly. Removing users from teams doesn't always work properly; it shows as removed, but users still receive calls. This issue requires multiple attempts to fix. The inability to configure the advanced IVR system directly is frustrating since I have to contact support and give them a .csv file for updates. Viewing current IVR configurations also requires contacting support. Uploading a voicemail is challenging due to the small file size limit, necessitating a workaround to make the file small enough for upload. Review collected by and hosted on G2.com.

I like how easy it is to use Nextiva, especially because it allows me to get voicemail if someone wants to leave a message and also gives me the ability to text. This is really convenient as some people prefer texting over talking on the phone. So, Nextiva gives me the best of both worlds. It's also great for me to connect with clients of all age groups. Young clients usually prefer texting, while older clients might want to talk, so the flexibility Nextiva offers is really valuable. Setting up Nextiva was very easy as well. Review collected by and hosted on G2.com.

So far I do not have any dislikes. It is very user friendly. Review collected by and hosted on G2.com.

I like that its very simply and user friendly. Setup can be a tad confusing, but support is right there to quickly help you out and get things fixed. Review collected by and hosted on G2.com.

Only thing I disliked was the setup process, it does get a little confusing at times. Other than that, its a great system Review collected by and hosted on G2.com.

Nextiva is rock solid, reliable and has the best customer service representatives in the VoIP industry. Their online portal, NextOS, is easy, intuitive and powerful. Great company & highly recommended. Review collected by and hosted on G2.com.

If there is any downside to Nextiva, it would be their billing/invoicing which can be a bit confusing. Review collected by and hosted on G2.com.

I like how Nextiva provides our company's main contact number, phone menu, routing to internal and external numbers, and after-hours answering service routing. I appreciate that it allows the company to control call routing in a very flexible way and provides call data analytics. Their support team is awesome. Once you understand how to use their admin portal, you have very granular and wide-ranging control of your phone system from any device with an internet connection. Review collected by and hosted on G2.com.

It isn't always a very intuitive interface, and there is a reason I have gotten to know and rely on the Nextiva Support team over the years. Not simple, but Support helped the whole way through. Review collected by and hosted on G2.com.

I really like Nextiva because I rarely have issues with it and it seems to be a pretty seamless service. I appreciate that I don't often need tech or IT support to assist with it. The simplicity of the service and the fact that problems rarely occur are what stand out to me. Nextiva also has great customer service, allowing us to connect with all of our patients in a timely fashion and enabling our virtual agents to assist them daily. It's a fantastic program. Review collected by and hosted on G2.com.

I would say the only thing about Nextiva that I would like to see improved is its interface. I think it could be slightly more customer-friendly. I just think, you know, some training tutorials on how to utilize the system to its fullest capabilities would be a good idea. Review collected by and hosted on G2.com.

Nextiva has worked really well for us in situations where employees are not always sitting at a desk or need flexibility to work remotely. Being able to answer business calls from a mobile phone or laptop without using a personal number has been one of the biggest advantages.

It’s also been a good fit for handling customer calls because features like auto attendants, call routing, voicemail-to-email, and call forwarding help keep communication organized and make sure calls get to the right person quickly. Review collected by and hosted on G2.com.

There is a little bit of a learning curve in the beginning, especially when setting up call routing or adjusting account settings, but overall it’s been user-friendly and reliable for our business needs. Review collected by and hosted on G2.com.

I like how easy it is to transfer calls to other offices within the company without having to dial a different number. It’s also convenient that I can connect with other offices simply by dialing an extension. Review collected by and hosted on G2.com.

So far, I haven’t found anything I dislike. Review collected by and hosted on G2.com.

I've enjoyed using Nextiva because of the customizability and ease of use. I'm not real techy, but I've grown comfortable making changes and customizing it to our needs. Review collected by and hosted on G2.com.

When I have questions, I sometimes wish there was a better knowledgebase to find answers at rather than making a phone call. However, I always get what I need through customer support. Review collected by and hosted on G2.com.

Nextiva gives me everything I need to call my clients without delays or dropped calls. What I like most is the set of tools it provides to save the information, documents, and contacts I need, which makes my work easier and keeps everything organized. Review collected by and hosted on G2.com.

So far, I haven’t found anything I dislike. Review collected by and hosted on G2.com.