I like that Nextiva helps separate my personal cell phone from my business number, so when the Nextiva number rings, I know it's a business call and I can pick up accordingly. The most enjoyable thing about Nextiva is that the app works on both my iPad and iPhone, so even if I don't have my phone with me while lying in bed, the app will still ring on my iPad. This enhances the experience by allowing versatility—I'm not going to miss any calls or text messages as I still get them on my devices. Setting up Nextiva was pretty easy, and once the text messaging was approved, it was a piece of cake. Review collected by and hosted on G2.com.

The only frustrating thing so far is that sometimes the notifications that pop up on my phone and iPad aren't very user friendly. There can be a little red bubble that says there's a notification, like with a number in it, and I have trouble getting rid of that sometimes. I can't figure it out. Review collected by and hosted on G2.com.

Seems to be fairly friendly in creating new users. If phones have previously been entered, it's a drop down to assign to a user. Chat with CSR to setup new call routing was fairly easy and not entirely frustrating. Calls seem to be clear and don't drop often. Review collected by and hosted on G2.com.

Some features that should be available are not without paying extra. Those features are not clearly described as not being included so it creates confusion in creating visual call flows that will not implement. Review collected by and hosted on G2.com.

I use Nextiva for business phone calls and appreciate how it allows me to make calls from my cell phone when I'm out of the office. It provides reliable phone service on the physical office phone as well. The ease of use is a big plus for me. I also really like using the app for making calls outside the office. Another thing I like is the better customer service compared to what I had before, and that the product aligns more closely with our needs. The initial setup was very easy, which made the transition smoother. Review collected by and hosted on G2.com.

The desktop app and notifications could be better integrated with the phone and other points of access. Review collected by and hosted on G2.com.

I appreciate how responsive the customer service is with Nextiva, and the fact that there's very little spam. It's great for our company that the call system shows our name instead of being flagged as fraud. The follow-up feature is also really beneficial. Setting it up was super easy because we received training. Overall, I'm satisfied with the service. Review collected by and hosted on G2.com.

I feel satisfied with the service so far, but I wish I could send text messages. Review collected by and hosted on G2.com.

I like that when using the NCC everything is housed in one place. The AI summary is great for a quick overview of the call. Performance is overall good. The integrations are a work in progress but good. The onboarding process and support are great. Pricing is average. Review collected by and hosted on G2.com.

It doesn’t have built-in noise-suppressing features. Review collected by and hosted on G2.com.

I like the simplicity of transferring a call as one of our company's operators. Being able to integrate my desk phone or transfer a call from my desk phone to my cell phone is a huge convenience. The AI is helpful as well. The interface of the phone is fairly simple to use. Many functions are a one button push and you're good to go. Anytime we contact support, they are very helpful. Review collected by and hosted on G2.com.

Sometimes the app’s connectivity doesn’t work very well, and I run into connection issues while using it. Review collected by and hosted on G2.com.

I really like that Nextiva has been very reliable for our business needs. Whether it's about texting or calling, it forwards a reliable service. We've had a few questions from time to time and were able to get answers in no time, which is impressive. The reliability is crucial because a lot of our business involves members calling to book, cancel, or postpone classes. Since we require a stable phone service, Nextiva has proven nothing short of being reliable. Also, the initial setup of Nextiva was pretty easy. We needed to get an IP phone from a different vendor which took a bit of time, but after that, everything was a breeze. This ease of use has made sticking with Nextiva a great choice since we opened the business. Review collected by and hosted on G2.com.

There were times our number was going as kind of like a spam. I could not get any immediate assistance on that one. Yes. So I couldn't get an exact answer. So we had to go to a third-party company which had to screen our number and remove flagging. Review collected by and hosted on G2.com.

I use Nextiva for our phone system to communicate with internal and external clients, and it really makes communicating easier by streamlining communication and reducing clutter on desks. I think the integration with our CRM is fantastic because it helps us take better care of our clients, team, and referral partners. It works in tandem with our CRM, making finding accounts and information much easier, and I find the call recording feature very helpful for finding better ways to serve our clients. The initial setup was surprisingly smooth. Review collected by and hosted on G2.com.

The customer service has been hit and miss. It would be nice to have a specific rep who checks in on us and makes sure things are going well. The reporting is where we most often need help, so a dedicated team member might be more knowledgeable about how we use the tools. Review collected by and hosted on G2.com.

I like the online interface of Nextiva because it allows people to text the office online number and manage voicemails received from anywhere, which is crucial to its enjoyment. The physical phone interface is also beautiful and makes it easy to read incoming phone calls and track historical calls with filters. I find the online interface helpful as it provides an extra mode of communication through text and aids in two-step verification, which minimizes the necessity of using personal phone numbers for work accounts. The initial setup was fairly easy, with all numbers ported over without changing extensions, and the physical phones were an upgrade from what we had with Cortel Technologies. We also no longer have issues with erroneous calls to the 911 emergency line, which used to be a problem. Review collected by and hosted on G2.com.

There are no current issues or anything that I dislike about Nextiva. Review collected by and hosted on G2.com.

I like Nextiva's online service and its many capabilities, like different voice messages, call recordings, text, and conference calls. It gives the team a lot of opportunities to communicate with each other. Most of all, I find its adequacy with calls and timing very reliable. It's very trustable, and I give it a 95% durability. It's very good to have Nextiva as a call center. Review collected by and hosted on G2.com.

Customer support. There's not too many workers in Nextiva to assist customers. I had to wait forty minutes before I got through to a representative. There are certain escalations which were misunderstood and were not reviewed before certain situations. The Nextiva support needs much more improvement. Review collected by and hosted on G2.com.