Nextiva has completely transformed our daily operations. The clean, intuitive interface and mobile apps let our team handle calls, texts, and chats effortlessly from anywhere — no more juggling multiple apps. Integrations with Salesforce and Teams pulled everything into one inbox, saving us hours every week.

Call quality is rock-solid with zero downtime issues, and the AI receptionist (XBert) now answers routine inquiries, books appointments, and routes customers intelligently — cutting our missed calls by over 60%. Onboarding was fast with their 24/7 support team guiding us every step.

Priced fairly for what we get, the ROI is clear: fewer agents needed, happier customers, and way more efficient workflows. Game-changer for our growing business. Highly recommend! Review collected by and hosted on G2.com.

No real dislikes. It is pretty robust and took a while to get set up properly but thats to be expected. Support was there if we had any questions. Review collected by and hosted on G2.com.

Customer service is great! We haven’t had a lot of need for customer service but whenever we have a hiccup, they’re very quick to respond and resolve our issue. Review collected by and hosted on G2.com.

It’s pretty pricey, and we’ve had a lot of issues with the physical phones themselves. Review collected by and hosted on G2.com.

Nextiva has been super easy to use. We also just started using business texting, which has been very helpful. Nextiva support helped with making sure our policies had the correct wording for approval, and they continued to check in and give us updates on the progress. There have been no bugs or issues with the calls dropping or texts not going through. It is also very useful to have the desktop app for project chats internally. Review collected by and hosted on G2.com.

The desktop app will sometimes error when connecting, but it is usually fixed with restarting it. Review collected by and hosted on G2.com.

I feel that Nextiva is just easier to use. We love the desktop app that we have on our computers, as it means we don't have to keep checking our voice mails or log in to our phones; we can check everything right through our desktop app. If we move away from our desk, we have the app on our phones, allowing us to take calls while we're away. We use the messaging app to text each other and also love the conference bridge. We have numerous meetings, whether they're inbound or outbound or just within the company, and everyone has their own conference room to dial into. It makes scheduling meetings with outside sources easier, as we just give them our conference bridge and they dial into it. Everything is just so easier to access, making it more accessible through all these applications. Review collected by and hosted on G2.com.

The only issue I see is with the application on my phone. Every week or so, I need to log out and then log back in to get my phone calls. Sometimes I see ringing on my desktop phone, but it's not ringing on my phone because something happens with the app. Review collected by and hosted on G2.com.

Nextiva makes it easy to never miss a phone call or important voicemail through its user-friendly portal. The mobile app also allows me to manage calls and voicemails directly from my work cellphone, so I can stay connected and responsive even when I’m away from the office. Review collected by and hosted on G2.com.

The only downside we have experienced so far is with the newer Cisco phones that were recently updated. The previous phone models allowed users to scroll through multiple pages to view all active business extensions directly on the screen. With the newer phones, the only way to view all extensions is by adding an additional extension module to the phone. While the system itself works well overall, this change has made extension visibility less convenient for our team. Review collected by and hosted on G2.com.

I find Nextiva's platform very easy to use and manage. The GUI lets me update and manage phone devices effortlessly. The support team is really quick, resolving issues on calls in just a few seconds, making them easy to approach. I also appreciate the great internal extensions system and the manageability of VOIP phones that can be updated right on the Nextiva portal. Setting up was a breeze, and I really like the functionality and support. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

What I like best about Nextiva is the combination of a well‑designed solution and the people behind it. The technology itself—especially the AI‑assisted call routing—has made a real difference in improving caller experience and internal efficiency. Just as important, their team truly listened, stayed engaged, and followed through at every stage. It felt like a partnership, not just a vendor relationship. Review collected by and hosted on G2.com.

Honestly, none. The only thing i could think, is working with the customer assuming they have never seen the product, that's how i operate, but i just would love if everyone assumed i had never seen this before, and start from the very beginning. Review collected by and hosted on G2.com.

Our company really likes the supervisor dashboard and the reports, which allow us to review performance and pinpoint areas to analyze productivity. Review collected by and hosted on G2.com.

Implementation of new products generally goes well, but product support after implementation can sometimes be challenging. Review collected by and hosted on G2.com.

What I like best about Nextiva is that it combines VoIP, messaging, video meetings, and contact center features into a single, easy-to-manage platform. It's reliable, user-friendly, and makes managing business communications much simpler. Review collected by and hosted on G2.com.

Some advanced features are only available on higher-tier plans, and the admin portal can take some time to learn for new users. Pricing can also become expensive as additional features and users are added. Review collected by and hosted on G2.com.

I find Nextiva's platform easy to use, with a clean and intuitive interface that caters well to non-technical users. I enjoy its flexibility across mobile, desktop, and desk phones, which allows my team to connect from anywhere and makes multitasking convenient on desktop while providing traditional setup in the office with desk phones. I appreciate that setting up features like call routing, voicemail, and extensions is straightforward. The reliable call quality is a big plus, and having everything streamlined into one platform eliminates juggling multiple tools. The mobility it offers is valuable, letting me take business calls on my mobile app without using my personal number. I also like that Nextiva's customer service team is knowledgeable and responsive, even though they can sometimes take longer to respond during busy hours. Overall, the initial setup process was well-guided and quick. Review collected by and hosted on G2.com.

While Nextiva works well overall. Customer service can sometimes take longer than expected to respond, especially during busy hours. Once you connect with them help is solid. Some settings like advanced call flows or integrations are not intuitive as they could be and may require extra time to figure out. Mobile app can occasionally hiccups like delayed notifications or refresh to sync properly. Review collected by and hosted on G2.com.