We have been using Nextiva for years but recently moved most of our team to the app and have seen great results. The app is easy to use, perfect for the worker who is on their computer and using meetings and headphones. Review collected by and hosted on G2.com.

We used to have some problems with the app in the past, being a little buggy but the past couple of years it has been very solid! Review collected by and hosted on G2.com.

We've had a great experience with Nextiva. The setup process was straightforward, and the call quality has been excellent. Their customer support team has been responsive whenever we've needed assistance, and the mobile app makes it easy to stay connected while working remotely. Having phone, messaging, and video meetings in one platform has simplified our communications and improved efficiency across our team. Overall, it's been a reliable solution that delivers good value for our business. Review collected by and hosted on G2.com.

sometimes if you call the 1800 number, there are long waits Review collected by and hosted on G2.com.

I like all the tools we were able to add to the account, because they give us better visibility into our employees and let us use the data as training material. Review collected by and hosted on G2.com.

Creating reports isn’t the easiest. I usually have to ask my rep to create the report for me, and sometimes the report doesn’t even pull up when I try to access it. Review collected by and hosted on G2.com.

It´s very simple to use, I´ve been using outside of USA since I got it, it provided the solution I needed at the moment I needed. Customer Support team is always helpful and kind. I´ve had no complaints in over 3 years. Performance is good, pricing is good for what they offer. I haven´t used any integrations or AI so far. Review collected by and hosted on G2.com.

It gives me a phone number in USA for my business, it resolves the issue that I don´t live in USA, but still need a phone number. Review collected by and hosted on G2.com.

I like how clean the platform is. It's very easy to find the necessary information. It was very easy for our agents to make the transition from our old platform to this platform. They were extremely helpful handling all of our questions, setting up all the different segments of the system for us, and making sure that all the agents were where they were supposed to be, with all the queues set up and being ready for all of our questions. Review collected by and hosted on G2.com.

The only thing our agents are missing is the ability to send gifs to one another on the Nextiva One messaging system. Review collected by and hosted on G2.com.

The Sales / Demo experience was great. They met with us multiple times to answer our questions. They add in new services and features constantly helping make their product better along with doing lots of webinars to show case the new features. Review collected by and hosted on G2.com.

There is not a whole lot of clear documentation for admins. A lot of the configuration can be built out by an Admin if there was documentation for it, however since there is not, most of the time it requires a implementation team to do it. For example, they have native SQL reporting within Nextiva, but no documentation on Table names, columns, etc Review collected by and hosted on G2.com.

From ordering devices to installing the app, Nextiva has been a great partner for our brand. The portal, analytics, and support team are all easy to navigate and work with. We’ve experienced little to no interruptions, which is important to the success of our business owners. Review collected by and hosted on G2.com.

Building reports has been a challenge even with the SOPs. Review collected by and hosted on G2.com.

I find Nextiva to be easy to use and effective for inbound and outbound calling for our small business. The onboarding and sign-up process was extremely well-coordinated and top-notch, which made the initial setup very easy, especially with the help of their onboarding staff. I really appreciate their customer support and the application itself, as both save time and work efficiently. Overall, Nextiva's efficiency and great customer support make it a valuable tool. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The technical staff is very knowledgeable. Wait times are short, and it doesn’t take long to reach someone who can help resolve the issue. Review collected by and hosted on G2.com.

Sometimes I’m unable to access a customer site, especially when it’s unfamiliar or when I’m using it for the first time. Review collected by and hosted on G2.com.

We chose to work with Nextiva because it aligns with the level of service we aim to provide. The platform’s uptime, call quality, and organizational features have been consistently reliable. Our agents regularly mention how intuitive the system is and how it helps them manage customer communication more efficiently. It’s been a dependable solution for the clients we serve. Review collected by and hosted on G2.com.

While the platform is clean and easy to use, more advanced users sometimes find the UI less customizable or flexible compared to enterprise‑focused systems. Review collected by and hosted on G2.com.