It’s app-based, so I never have to give candidates my personal number. Do Not Disturb actually works, which makes it easy to fully unplug on PTO. It’s been reliable the last few months, and when it’s running clean it does everything I need for candidate texting and calls Review collected by and hosted on G2.com.

We’ve hit occasional display glitches, like two text threads looking merged when they weren’t. Support couldn’t replicate them, so they went unresolved. Hasn’t happened recently. It can be frustrating, but eventually the tech issues are resolved over time.. Review collected by and hosted on G2.com.

We've had a very positive experience with Nextiva. The platform is easy to use, reliable, and has helped improve how our team communicates with customers. It offers the features we need in one place, making day-to-day operations more efficient.

The customer support team has also been responsive and helpful whenever we've needed assistance. Overall, Nextiva has been a dependable solution that has made it easier to provide a great customer experience. We'd recommend it to businesses looking for a reliable communications platform. Review collected by and hosted on G2.com.

No real issues. There have been times when it appeared the website may have been down and we were unable to log in. But that doesn't happen often. Review collected by and hosted on G2.com.

I love using Nextiva for communication across my company's branches through a unified phone system. It's really convenient to have a shared menu that maintains one phone system for every location while allowing for individual setups. I appreciate that it's easy to use on both mobile and desktop platforms. The excellent customer support team helped me connect Nextiva to my CRM, which benefits my team because we can contact clients directly from the CRM, update notes, and store recordings all in one place. This integration makes our operations fast, efficient, and easy, saving us both time and money. The initial setup was very easy with excellent support. Review collected by and hosted on G2.com.

I'd love it if the recordings were hosted or it was easier to find the recordings. Review collected by and hosted on G2.com.

It’s easy for me to create and edit my business call flow. The system is very user-friendly, and I can edit and route my call tree however I need to as my business needs change. The pricing is very competitive for this caliber of a product. There are many add-on features you can upgrade if you do scale your business or need a more complex software system in the future. The support and onboarding was instant and very helpful. I have been a customer for around a year and have not encountered any problems so far. Review collected by and hosted on G2.com.

I have only had Nextiva for around a year now and it has been pretty smooth sailing so far. Have not really encountered any issues. It took a couple phone calls to get everything set up properly and we had problems porting over 1 of my 5 phones but we eventually got it straightened out. Review collected by and hosted on G2.com.

We have been very happy using Nextiva since 2016.

At our peak, we supported between 70 and 100 extensions, including desktop handsets, a few Wi-Fi–enabled desktop units, and several wireless handheld phones.

System reliability has been excellent. I don’t recall any significant outages—if there were any, they likely occurred outside of business hours.

The phones arrived preconfigured to connect to Nextiva’s router over the internet, so installation and setup was straightforward. We simply plugged them into an internet-connected PoE switch or used wall adapters for non-PoE or Wi-Fi connections.

Managing phones and extensions through the web-based admin system is simple, and the learning curve was minimal.

We are a manufacturing company with sales and support operations, and Nextiva provides everything we need in a VoIP system. We primarily use their basic service, which includes features such as an auto attendant, remote desktop software for users without physical handsets, web-based fax services, and call hunt groups that route unanswered calls to a larger team. Remote users can also set schedules to avoid receiving calls after hours. The pricing has been exceptional for these features.

Reporting in the basic plan is somewhat limited, but exporting call logs has consistently provided the information we need.

It took some time to refine our auto attendant so that callers reliably reached the correct extension. We improved this by reorganizing menu options and rewriting prompts for clarity. This was especially important because many callers seeking technical support are unsure of their specific product, so they tend to choose the first option that sounds close. After the original voice talent left the company, we used an AI voice tool trained on samples to maintain consistency when updating prompts.

Nextiva’s technical support has been knowledgeable and responsive. While administrative documentation may be somewhat limited, I’ve always been able to resolve questions and issues in a single support call. Review collected by and hosted on G2.com.

Occasionally, the remote desktop software experiences minor issues, but restarting or refreshing typically resolves them.

At times, remote users have experienced temporary call quality issues, (interrupted speech at the other end) likely due to limited upload bandwidth (below 10 Mbps). Hanging up and reconnecting usually fixes the problem. We have not experienced call quality issues in the office. Our network uses a VeloCloud SD-WAN with dual internet connections (AT&T Fiber 200 Mbps and Spectrum Fiber 100 Mbps), which helps maintain consistent performance by mitigating packet loss. So we get very good performance in the office and if there were internet issues, our SD-WAN fixes it. Review collected by and hosted on G2.com.

Call quality has always been great. It's also relatively easy to upload voicemails for holidays/closures and update business schedule. Review collected by and hosted on G2.com.

We've struggled with reporting for several years, but I think it's due to the way we have our inbound call flow set up (we ring to all CSR's at once). We've met with reps who shared we would benefit more from their Call Center option as opposed to the current plan we have. It is also sometimes difficult to locate recordings, I wish there wasn't a separate site for that. Review collected by and hosted on G2.com.

What I like best about Nextiva is its overall reliability and how well everything is consolidated into a single platform. Call quality has been consistently solid for both desk phones and softphones, and outages or call drops have been very rare, which is critical for day-to-day business operations. From an admin standpoint, the portal is intuitive and makes it easy to manage users, call routing, voicemail rules, and devices without needing to contact support for routine changes. Integrations with tools like Teams work well and reduce context switching for users. Support has also been a strong point. When issues do come up, response times are reasonable and tickets are handled by people who understand the product instead of just reading scripts. Overall, Nextiva has simplified our phone system, improved reliability over legacy solutions, and reduced the time spent managing and troubleshooting telecom issues. Review collected by and hosted on G2.com.

While overall performance has been solid, reporting and analytics could be more flexible. The built in reports are useful for high level visibility, but customization options are limited. Being able to create more tailored reports and apply deeper filtering would make it easier to pull actionable data without exporting and doing additional work elsewhere. Review collected by and hosted on G2.com.

What I like most about Nextiva is how reliable and user-friendly it is. Call quality stays consistently strong, and the platform makes it easy to handle calls, voicemails, and routing without any hassle. Their customer support also stands out—they respond quickly and are genuinely helpful whenever we need assistance. Overall, it’s a dependable solution that helps keep our business communications running smoothly. Review collected by and hosted on G2.com.

Overall, there isn’t much to dislike, but there is a bit of a learning curve when you’re first getting everything set up—especially if you plan to use some of the more advanced features. The interface can also feel a little cluttered at times, particularly when you’re moving between different settings and options. That said, once everything is configured, it runs smoothly and reliably, so these early hurdles haven’t been a major issue for us. Review collected by and hosted on G2.com.

Of all the features, I appreciate the Nextiva App the most! It essentially replaces the need to have any hardware. I also appreciate how robust and flexible the phone system is. Review collected by and hosted on G2.com.

Selecting features needed could be done done better. But with represtative help easy to overcome. Review collected by and hosted on G2.com.

Nextiva is an incredibly easy platform to implement and use. The technical staff is amazing and super helpful in all instances whenever I have needed them. We have been using them as a VoIP provider for almost 2 years now, and the few times that I have had to reach out to support, they have always been amazing to work with. The platform has close to a 99.9% uptime which is awesome when the company depends on our VoIP performance. Review collected by and hosted on G2.com.

There is not much to dislike about Nextiva. In the past, before we updated our infrastructure to the cloud, the integration options left alot to be desired. Now that we are cloud based the integrations work with what we need. Review collected by and hosted on G2.com.