Our company has multiple locations in different states, having Nextiva now connects everyone in every office with ease. Quality of the calls is excellent. Review collected by and hosted on G2.com.

Nextiva's invoice layout and how difficult it can be to get License added Review collected by and hosted on G2.com.

I like having access to my work line when I am out of office. It's much safer than giving out my personal number to clients. Plus my job requires that I leave the office during the day quite frequently. The app is fairly easy to use and there are nice settings to control when and how you receive calls. The app provides a much faster way to review voicemails than the line in the office. Review collected by and hosted on G2.com.

Sometimes, the app will not catch phone calls. I'm not sure why because the app is still logged in and I don't mess with the settings. Texting is an add-on service which my company does not utilize. We can receive texts but not reply. Review collected by and hosted on G2.com.

It's a great phone system, the sound is clear, and it is very reliable for being a wifi enabled software. Review collected by and hosted on G2.com.

There is nothing I dislike. Nextiva is wonderful. Review collected by and hosted on G2.com.

Nextiva has been pretty easy to use. If I need help, it's easy to find. And I enjoy all the demos and training they offer! Review collected by and hosted on G2.com.

I don't know that i dislike anything so far. I can say that I do wish that my IT dept had done a better job of explaining the system to me when I first started. Review collected by and hosted on G2.com.

I like that I can use it across devices, and it has definitely become WAY more reliable over the years. I also appreciate that my voicemails are emailed to me while still showing up in the phone application, which helps ensure I don’t miss any messages from my clients. Review collected by and hosted on G2.com.

Sometimes when I go to text a client, it won't send but it will send it in an "title not available" message thread and says "unable to send". I am able to resend it by copying and pasting so it is a minor inconvenience. Review collected by and hosted on G2.com.

Customer service. AI capabilities. They easily expand services as your firm grows. Review collected by and hosted on G2.com.

At first, I had trouble understanding how big the company was. Once you understand that you can contact customer service with a ticket or calling in, things become really easy to manage. I really like how they try to meet you even outside business hours. They are so big they can reach you early mornings or evenings, which is amazing. Review collected by and hosted on G2.com.

They have great support that can be reached many different ways. Review collected by and hosted on G2.com.

I feel like they could do better with communication regarding billing needs. Review collected by and hosted on G2.com.

I use Nextiva for incoming and outgoing calls and appreciate its role in effective communication. What I like most about Nextiva is its ease and reliability. I also enjoy their extensions and call flows, which make our system more professional for clients. The smooth transition was supported by a lot of help from the Nextiva team, which made the initial setup somewhat easy. Review collected by and hosted on G2.com.

Their setup is a little confusing, especially for call flow and personalization features. It's very difficult to understand and could be more straightforward. Review collected by and hosted on G2.com.

I find that the support is top notch - anytime we need to troubleshoot something or get assistance with an issue, the support pros are available promptly and typically handle things within 24-hours Review collected by and hosted on G2.com.

Nothing really. We love nextiva! Cannot say enough! Review collected by and hosted on G2.com.

I like that Nextiva's software is easy to navigate. We can call and get assistance whenever it's needed, which is really helpful. When we need to set up a ring pattern for a department, they've been very helpful in adding suggestions on what we need and then help us to input it. The initial setup was very easy, and we were supported by a team during the process. Review collected by and hosted on G2.com.

We have not had any problems Review collected by and hosted on G2.com.