--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3620 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3620 scale: '5' date_modified: '2026-08-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,620 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong **Rating:** 5.0/5.0 stars **Reviewed by:** Terri M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As our organization has grown, the system has scaled with us seamlessly—we recently added another line with ease, without any disruption to our daily operations. The platform remains incredibly streamlined and efficient, allowing our team to manage communication across multiple channels in a cohesive and organized way. Whether coordinating internally or connecting with patients, the system supports consistent, real-time communication across both in-office and remote environments. One of the most valuable outcomes has been the improvement in continuity of care. With centralized communication, our providers and administrative staff can respond quickly, share information effectively, and ensure patients receive timely follow-up. This has strengthened care coordination and elevated the overall patient experience. Features such as intelligent call routing, voicemail-to-email, and cross-platform accessibility have also enhanced our operational efficiency—reducing administrative burden and allowing our team to stay focused on patient care. After more than two years of use, the Nextiva G2 Phone System has proven to be dependable, scalable, and well-suited for a growing healthcare practice. It continues to support our mission of delivering responsive, high-quality care through strong, connected communication. **What do you dislike about Nextiva?** During the last year we have failed to identify any negative impacts to our business. **What problems is Nextiva solving and how is that benefiting you?** Streamlined and improved efficiency within communication HUB which included our offshore team. ### 2. Great Fit For our Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Tax Peparer/Owner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Nextiva?** I was able to start using their app, within a couple hours after buying their core plan. It's easy to understand and manage, features are simple, basic meetings, calls, voicemails, sms. The onboarding was fast and the agent was very patient. I help with accounting a couple clients, and the service I am paying with Nextiva works perfectly fine for me with both functionality and pricing. I really recommend it even if you are not a tech save person. **What do you dislike about Nextiva?** My husband and I were supposed to go through the additional verification process after sign up. I was a bit frustrating. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provided me with a new phone number that I was looking for, since I need to separete some of my clients, and it is the easiest way to do it. We can use it all regualr features like calls, voicemails, sms for even better price than our phone plan. As an additional feature I like meetings, since now I can send those links to meet up with partners directs from the app. ### 3. Nextiva Helps Our Farm to be Connected and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jim S. | Owner, Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Nextiva?** I thank Nextiva for fining a solution that really fits my business. I have my own Farm that I not like a business, but as a part of myself, I've had in for decades. But there always was an issues with our Service, since we live in a rural area, we do have horrible cellular data, so I reached out to a couple of my colleges and they recommended to use Nextiva, and specifically their land lines that can be connected through the wifi. I can't say much about implementation, since one of my younger guys on site was managing it, since he spends more time next to his desktop, but when he explained me how it went, and what we can do now, I was happy that we finally have service like this. We use both nextiva phones and desktop apps, and the different in communication quality is HUGE. Also in case call is unanswered we do forward it to cell phone, but it rarely happens, and we obviously use simple things we used before, like voicemails, sms, contacts. I really appreciate the support they provided, now I feel less frustrated and can focus on my Farm a lot better. **What do you dislike about Nextiva?** The only thing is that the desktop app takes some time to load on my older desktop, and is not very smooth in use. My team doesn't have these issues though **What problems is Nextiva solving and how is that benefiting you?** They solve our key problems like missed calls, and scattered communication across farm operations. After we signed up with Nextiva we felt a huge improvement and relive regarding out communication complexity. Also we are renting the deskphones, our account executive suggested us not to purchase, but test first. As something new, now we are useing video calls, so when there are some issues on farm, we do a group video call. ### 4. Great fit for multi-location business, with an awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Evan J. | Owner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** For the past 10 years I have been developing my own Beer brewing company. At some point when we expanded to multiple locations across the California State, we started facing communication issues. So our main need was in figuring out something that can help us break this communication barrier and keep all of our calls and chats at the same place, with an ability to keep track of it. That's were we found Nextiva. Smooth Process got us up and running within a week or two. Their whole tech team was impressive, a lot of patience and knowledge there. They haven't missed any of our needs. All my needs were met. Now I have a great Dashboard where I can see how communication goes in my team. Also we have separate chats for internal communication, and the last but not the least, is their build-in meetings, which are saving us from using Teams meetings. Helpful and responsive support is a good thing for anybody. **What do you dislike about Nextiva?** For the last month we haven't experienced any major issues. Just a couple minor sounds issues with our Paging system, that were caused by manufacturer. **What problems is Nextiva solving and how is that benefiting you?** Paging system, that is available with Nextiva, is keeping our night manufacturing alive, when we have big orders, so actually improves our earnings. Also all communication platforms are now located under the same app. And the main thing is that now we have deskphone at each location, so we can reach our team member by clicking on 1 button on this deskphone. ### 5. Legen.... Wait For It.... Dary! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel W. | Administrative and Customer Relation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Nextiva?** We have been with them for many years. Going on a decade. They have always been a great company to work with but we recently were given a new account manager, Sarah, she is the bees knees. They seem to always be willing to make whatever changes we need. **What do you dislike about Nextiva?** Some of the account managers could be more hands on. **What problems is Nextiva solving and how is that benefiting you?** They meet all of our needs for a phone company. ### 6. Ease of Setup and Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Nextiva?** Nextiva is the ONLY VoIP Provider I would ever recommend. It is simple to setup and the whole thing takes VERY little time. Using the product is incredibly simple, once you are set up you can just forget about it. The call center is easy to reach if needed, but take it from me - you will not need them. The software makes SENSE and you will use it everyday. **What do you dislike about Nextiva?** I cannot think of a downside, it is simple and inexpensive. The software is usable by ANY business. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provided a VoIP phone and fax solution that made sense for our business needs. We wanted a system whereby we could forward calls received to our offices from anywhere. The Nextiva software means that we are able to receive calls where we want them at any hour of the day! ### 7. User-Friendly with Stellar Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Will B. **Reviewed Date:** November 07, 2025 **What do you like best about Nextiva?** I appreciate the user-friendly nature of Nextiva, which simplifies our operations and minimizes the time spent on transitions. The helpful support staff is a great asset, ensuring that any issues are swiftly addressed and that we never miss important calls, as calls equate to income for our business. The ability to efficiently manage our call flow with Nextiva is crucial, and the transition from a 2-line landline to a more versatile system has been invaluable. I love the call menu feature and the ability to transfer calls to team members' cell phones when they are out in the field. Nextiva’s excellent onboarding experience made the initial setup smooth and uncomplicated, enhancing our team's adaptation to the new system. Our experience has been so positive that I would rate it a perfect 10 on the likelihood of recommending it to peers. **What do you dislike about Nextiva?** There is nothing to dislike about Nextiva **What problems is Nextiva solving and how is that benefiting you?** Nextiva efficiently manages our call flow, allowing call menu setup and call transfers to team member cell phones. It's user-friendly, with great support staff, ensuring we never miss income-generating calls. ### 8. Seamless Setup, Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. **Reviewed Date:** October 23, 2025 **What do you like best about Nextiva?** I find Nextiva incredibly valuable for my business due to its high-quality service and features. The excellent customer service ensures that any issues I encounter are promptly and effectively resolved. I am particularly impressed with the artificial intelligence virtual receptionist, which is an incredible addition to my workflow, effectively streamlining communication processes. The voice over IP, the new cast platforms, and the contact center software are crucial, offering a comprehensive communication package that's perfect for my business needs. I appreciate how the platform seamlessly integrates with Starlink to improve phone call reception in my home office, a significant advantage given my previously poor cell service. Furthermore, the ease of setting up Nextiva was impressive, as they took control of my computer and provided a thorough explanation of their powerful resources, making the transition smooth and informative. The unified communication platforms and call center infrastructure software were also major deciding factors due to their great reviews and effective functionality. **What do you dislike about Nextiva?** I wish that it wasn't so hard for me to find Nextiva. I had to waste my time with other services like Three Central before discovering it. Ultimately, Crocs turned me onto it, but I feel their profile should be more visible. **What problems is Nextiva solving and how is that benefiting you?** Nextiva improves my call handling in the home office by addressing cell reception issues with Starlink integration, ensuring I don't miss important calls and allowing seamless communication across devices. ### 9. Great VOIP Experience for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Nextiva?** Honestly, I haven't found anything yet that I do not like about Nextiva. From sales to implementation, the team has worked to make my job easier! I've setup 6 accounts so far and each one has had a different member from support working to ensure it was setup. I didn't have an issue with understanding anyone and everyone was kind and courteous. Call flows have been setup without issue even with some that were complicated. **What do you dislike about Nextiva?** While not just a Nextiva issue, porting can be a pain when you do not have all of the information needed. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has allowed me to help SMBs save money on their communications platforms. It quick and easy, saving time for everyone. ### 10. Seamless Setup, Outstanding Support for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. **Reviewed Date:** October 09, 2025 **What do you like best about Nextiva?** I appreciate how straightforward the initial setup with Nextiva was, thanks to the amazing support from Denya, who was extremely knowledgeable. I love that Nextiva relieves me from using other dialers as I can access it seamlessly across different devices like my cell phone, desktop, and MacBook. The multiple lines and call flow setups are essential for my outbound cold calling, and I am excited to utilize more features soon. The attentive and helpful support from project managers and the sales team member Christian is fantastic, ensuring a great experience even for a small business like mine. My positive experience with Nextiva leads me to rate it a perfect 10 out of 10 for recommendation. **What do you dislike about Nextiva?** Nothing at the moment as I am a new user **What problems is Nextiva solving and how is that benefiting you?** Nextiva centralizes communication by integrating with multiple devices, relieving me from using other dialers. It is easily accessible through my cell phone, desktop, and MacBook, which simplifies my sales activities and cold calling. ### 11. Unparallel Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Win W. | Laundromat Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** As implied in the title, Nextiva's customer service is simply amazing and actually won me over from other companies I was looking at. This covers both the initial sales person, onboarding person, and technical support. Of course, when you first start any new technological device, you're going to have a number of questions. The technical support was easy to connect to without going through numerous hurdles. They help ensure the bottom line issue is resolved. Finally, the salespeople aren't pushy but more so informative. **What do you dislike about Nextiva?** That it took me some digging to find out Nextiva. Nextiva website is nice, but others are simply more catchy, but that's all they are. Just asethics. **What problems is Nextiva solving and how is that benefiting you?** The menu options that a caller must initially press to connect with the correct personnel. **Official Response from Katherine Skorny:** > Hey there, Thank you so much for the kind words! We're thrilled to hear you've been in good hands from sales to onboarding, and technical support. Looking forward to continuing to support you and your business. - Katherine from Nextiva ### 12. Solid communication tool with a few areas to improve **Rating:** 3.5/5.0 stars **Reviewed by:** Dexter F. | Business Support - Marketing, Distribution and ORM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Nextiva?** I like how easy it is to get started on Nextiva without needing a lot of training. The interface feels clean and straightforward, and the call quality has been reliable. It’s helpful that everything from messaging to calls is in one place, which saves time instead of switching between different platforms. The customer support team is also responsive when you run into questions. **What do you dislike about Nextiva?** While the platform works well overall, it can sometimes feel a bit overwhelming with the number of features. Some advanced settings aren’t as intuitive as the basics, so it takes a little trial and error to figure them out. I’ve also noticed that it could be faster when switching between certain functions. Not deal-breaking issues, but definitely areas for improvement. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps streamline communication by keeping calls and messages in one platform. It saves time compared to switching between different tools and makes it easier to stay connected with clients and team members. The reliability of call quality has been helpful for day-to-day work, and having customer support available when needed is an added benefit. **Official Response from Katherine Skorny:** > Hey Dexter, Thank you for taking the time to share you experience and we appreciate the feedback! If you'd like to send me an email to katherine@nextiva.com with your account number, I would love to connect and learn more. - Katherine from Nextiva ### 13. Smooth Setup, Great Call Quality, Needs SMS Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Ethan H. **Reviewed Date:** September 17, 2025 **What do you like best about Nextiva?** I appreciate Nextiva's call recording feature; it's tremendously helpful for my business as every call is saved in a different, secure database. The app has a sleek design that feels modern and simplifies my tasks. The clarity of calls is excellent, ensuring clear communication with my clients. Additionally, the competitive pricing with robust features such as CRM integration makes it a compelling choice for my business needs. **What do you dislike about Nextiva?** I find the process of calling the support to reach the right department cumbersome, as it requires dialing multiple numbers rather than having a streamlined method to connect with the appropriate team. Additionally, the lack of outbound and inbound SMS capabilities that can differentiate between automated and personal messages is a drawback. This limitation affects the perception of messages as blue messages, which appear personal, tend to have a higher response rate compared to the green ones that look automated. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides a second phone number, excellent call quality, and saves call records, improving communication and record-keeping. ### 14. Dependable Platform for Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Julia S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Nextiva?** So we're a small team and we needed something that could handle our customer support calls without a ton of fuss. The Nextiva app has been a total game changer for that. The other week we had a huge influx of calls after a fundraising event and it was so easy to manage everything from one place. I could see the call queues and re-route calls to available agents right there in the app. It's really helped us keep our response times low which is a big deal. The fact that we could have a bunch of different numbers and extensions all working together smoothly, that's been the best part for sure. **What do you dislike about Nextiva?** Nextiva's reports gives you the basics call volume, average talk time, that kind of thing. But when I want to really dig into specific data like call reasons or trends over a few months, it gets a bit clunky. But platform is still super useful. **What problems is Nextiva solving and how is that benefiting you?** Before we got Nextiva we were using a mix of personal cell phones and a very old landline system which was just a mess. Bringing all our communication into one unified system is the biggest benefit for us. We can now easily route calls, manage voicemails collectively and pull up call history for context. This has drastically improved our efficiency. ### 15. Reliable Communication Solution for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam H. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Nextiva?** Nextiva has been really reliable for our business. Call quality is clear, setup was simple, and the mobile app makes it easy to stay connected on the go. Customer support has been helpful too. Overall, a solid choice for any small business! **What do you dislike about Nextiva?** One area that could improve is occasional downtime during updates, but it hasn’t significantly impacted our operations. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps us keep all our business calls in one place with reliable service and clear call quality. The voicemail-to-email and mobile app make it easy to stay connected even when we’re out of the office. It’s saved us time, improved communication with clients, and made our business look more professional. **Official Response from Katherine Skorny:** > Hey Maryam, Thank you so much for taking the time to share your experience and we appreciate the feedback - it helps us improve. We're happy to hear how Nextiva has been helping you and your business! - Katherine from Nextiva ### 16. Seamless Setup and Valuable Call Recording **Rating:** 4.0/5.0 stars **Reviewed by:** Longevity R. **Reviewed Date:** November 08, 2025 **What do you like best about Nextiva?** I find the call recording feature of Nextiva particularly valuable for my small business. It allows me to review calls with my employees, which is instrumental in improving our communication script for better quality assurance. This functionality is invaluable as it helps maintain high standards and provides an opportunity for continuous improvement in our customer interactions. Additionally, the setup experience was smooth, thanks to the great help from Volodymyr, which made the transition to using Nextiva for business calls much easier and supportive. **What do you dislike about Nextiva?** We wish the price we paid included the social media aspect. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for call recording, which helps with quality assurance and improves scripts by reviewing calls with employees. ### 17. Over 5 years of excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard F. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Nextiva?** Nextiva is an excellent phone service - I use the fax component often - a superior service. Phone service is connected to 3 VOIP phones, 2 computers and my cell. Again, excellent service. Not a techie - but install is easy (one of the phones was a bit of a pain - but it was the phone). Support is always easy to access and helpful. I use it daily (running my practice). **What do you dislike about Nextiva?** Not so much a dislike - but a wish - that the service would provide transcripts of the telephone calls **What problems is Nextiva solving and how is that benefiting you?** Allows the number to be answered in multiple locations **Official Response from Katherine Skorny:** > Hey Richard, Thank you so much for the kind words! We're thrilled to hear you've been enjoying Nextiva and we would love to connect about your feedback - send me an email to katherine@nextiva.com with your account number. - Katherine from Nextiva ### 18. Smooth Onboarding, Promising Features **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal A. **Reviewed Date:** September 07, 2025 **What do you like best about Nextiva?** I really appreciate the assistance I received from Anne and Dennis during the onboarding process. Anne thoroughly explained the program and sent helpful videos, making it easy for me to understand. Dennis was amazing and very supportive throughout the onboarding. I also value the potential to make calls from multiple devices, including a toll-free number, local number, and fax number to enhance my business's legitimacy. Keeping track of my telecommunications on a single platform is immensely beneficial, as it enables me to manage my calls and communication efficiently. **What do you dislike about Nextiva?** I have no answer as I've only just completed up boarding. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves the issue of reliable call connectivity, supports my mobility needs, and provides a platform for calls, SMS, and social media. It helps me track calls, maintain stats, and remember conversations, enhancing business operations. **Official Response from Katherine Skorny:** > Hey Crystal, Wow, thank you so much for taking the time to share your experience! We're thrilled to hear you had a good experience with Anne and Dennis. - Katherine from Nextiva ### 19. All-in-one, All you need **Rating:** 5.0/5.0 stars **Reviewed by:** Helen C. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Nextiva?** I like that Nextiva is HIPAA compliant and that everything can be done easily online. All the UI's are easy to understand and use. If something is tricky, their support team is quick to answer. I like that there is more control on the user end than having to always call support to implement a change. **What do you dislike about Nextiva?** The only feature I am not very fond of is the vFax Portal. It looks a bit outdated and there is a lot of clicking back and forth in order to view a different fax. And even though there is a category and folder feature, it is not a folder in the same sense of moving faxes from one folder to the other so you will still see the fax. It makes organizing tough when there are multiple users since there is no need to assign each user their own portal. **What problems is Nextiva solving and how is that benefiting you?** Nextiva seems to be resolving customer control in that it is easier for clients to navigate and make changes very quickly instead of having to rely on contacting someone to make those changes. It benefits me because it makes my job easier when one of my teammates wants to implement a change on their phone or voicemail system and I have ease of access to it. Nextiva also simplifies how call flows are handled because it was a nightmare through other VoIP providers on making something as "simple" as an options menu. ### 20. Excellent Support and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan D. | Owner and Team Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** The support that Denys provided was very helpful in getting our system online and running. It was a smooth easy process. **What do you dislike about Nextiva?** The amount of time it takes to transfer a phone number. I’m not sure if that can be changed. **What problems is Nextiva solving and how is that benefiting you?** We were looking for a professional front facing answering service for people to use when reaching our clinic. First impressions are important to us. ### 21. Great for cold calls! **Rating:** 5.0/5.0 stars **Reviewed by:** Brayden P. | Owner of HIR Digital Desk LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Nextiva?** It was a super simple process to get started with the software! They got it all set up in a day and even walked me through the process step by step of getting it set up! They're a great VOIP provider, contact center, have a very polished call center infrastructure, and are a UCaaS platform. **What do you dislike about Nextiva?** No dislikes yet! Usually software is a hassle to setup, but this was super easy! **What problems is Nextiva solving and how is that benefiting you?** I needed a business phone to be able to reach other businesses at, and it was so much cheaper than buying a new one at the store. **Official Response from Katherine Skorny:** > Hey Brayden, Thank you so much for your kind words! We look forward to continuing to support you and your business. -Katherine from Nextiva ### 22. GREAT SERVICE. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Harriet B. J. | Certified Functional Aging Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Nextiva?** Let's start with Customer Support...great. Very knowledgeable and friendly and explain everything. Quick to answer questions. Now for the Service and the App itself, it's easy to use and navigate, very intuitive. Excellent reception. It has exactly the features I need for one fifth of what I was spending on my previous service. And I have all the same features as well. I like that you can personalize your own features according to your needs and are not bound to pre-chosen packages, half of which you may not even use, but yet are paying for. Great app, great service, especially if you are a small business and watching expenses. I use it everyday. Highly recommend **What do you dislike about Nextiva?** Right now I can't think of anything, since it is just exactly what I needed for my business at a very reasonable price. **What problems is Nextiva solving and how is that benefiting you?** I work from home and needed an inexpensive Business phone service with call recording, fax, messaging and voice mail. Nextiva provides all of this at a great price and great service. I love the fact that I can use the apps from any device. **Official Response from Katherine Skorny:** > Hey Harriet, Thank you so much for the kind words! We're thrilled to hear you've been enjoying the simplicity of Nextiva. We are so happy to be partnering with your business! - Katherine from Nextiva ### 23. VOIP at its finest **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron A. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Nextiva?** Nextiva makes it easy to answer calls even when I am on the go with the app as well as streamlining call flows and providing messaging for all my clients so that I can stay on top of my business. This is a great company and they offer a great service. **What do you dislike about Nextiva?** I really can’t say that there’s anything that I dislike about next year. It’s extremely user-friendly. **What problems is Nextiva solving and how is that benefiting you?** Allowing me to have hold and play music in the background while I research information from my clients **Official Response from Katherine Skorny:** > Hey Aaron, Thank you so much for sharing your experience! We're so happy to hear you've been enjoying the simplicity of Nextiva. Looking forward to continuing to support you and your business - email us at reviews@nextiva.com if you ever need anything and we can get you to the right person. - Katherine from Nextiva ### 24. Changed my mind **Rating:** 1.5/5.0 stars **Reviewed by:** Patricia D. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Nextiva?** The set up and assistance initially was great. **What do you dislike about Nextiva?** Initially, it was great and left a good impression, but there were a lot of unkept promises and problems that arose as time went on. I finally abondoned it because of this. **What problems is Nextiva solving and how is that benefiting you?** The biggest issue is optimizing my time. I wanted the ability to get rid of the onslaught of robo calls and the IVR system helps with that. Then, I wanted the flexibility to let my remote assistant answer calls when I need her to but I don't miss anything else. There were added benefits of having the faxing and so forth, but I would have been happy with just the first 2 solutions. **Official Response from Alexandra Lueck:** > Hi Patricia, Yay! I am so glad to hear that your onboarding and experience has been seamless and easy. That is what we strive for! Thank you for taking the time to leave us a review. Your review and feedback is very much appreciated and we are so glad to have you on board as a Nextiva user. - Alex from Nextiva ### 25. Seamless Experience with Excellent Communication and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Nextiva?** The experience was very thorough and helpful. Everything was straightforward, and everyone I interacted with was pleasant and extremely knowledgeable, providing clear explanations throughout the entire process. From the very beginning, everything was easy and implemented seamlessly. The features are great, and once again, I can't emphasize enough how valuable the communication was. From opening the devices and hooking up the customer support all was easy to integrate. **What do you dislike about Nextiva?** Nothing to mention at this time, nor do I see anything in the near future. **What problems is Nextiva solving and how is that benefiting you?** Moving away from expensive analog business phone system to something more user friendly, expandable and advanced in technology. ### 26. Outstanding Support and Seamless Setup Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Andy S. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Nextiva?** Nextiva has friendly sales and support people who have been very helpful with setting up our account. They are patient and willing to answer all of our questions. **What do you dislike about Nextiva?** We haven't found anything we dislike yet. **What problems is Nextiva solving and how is that benefiting you?** We switched to Nextiva so our remote employees could easily answer and transfer calls as if they were in the office. ### 27. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Jim C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Nextiva?** Nextiva is both cost-effective and focused on providing excellent service. The technicians are fantastic! **What do you dislike about Nextiva?** from my experience with them, we have Not had any dislikes so far~ **What problems is Nextiva solving and how is that benefiting you?** WE had to add a new extension, and they provisioned everything the way we needed it. We are excited to start using the SMS as well **Official Response from Thomas Gagnier:** > Hi Jim, I am delighted to hear that my teammates were able to quickly provision a new extension for you. Our goal is to make the process as efficient and hassle-free as possible. Thank you for choosing Nextiva, and if you need anything else please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva ### 28. Concise and efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Nextiva?** Very user friendly! Support is always so helpful, specifically our acct mgr Nathan! **What do you dislike about Nextiva?** Sometimes it does take a while to get ahold of regular customer support! **What problems is Nextiva solving and how is that benefiting you?** Very easy for us to use! **Official Response from Alexandra Lueck:** > Hi, Thank you so much for taking the time to leave us a review! I am so happy to hear of your experience using our products. It is important for us to offer a product that is as user friendly as possible, and I am so glad that it has been helpful for you in that way! Your review and feedback is always appreciated, and we hope you stay in touch for anything that may pop up :) - Alex from Nextiva ### 29. Super Happy Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Wendy S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Nextiva?** We recently switched to Nextiva from another VOIP company who was awful. The customer support from sales through implementation and testing has been great. Using both the chat and call feature when help is needed is very convenient - not only do they spend the time to trouble shoot the issue, but they also explain what they are doing and anything that needs to be done on our end. The ability for multiple users to see text messages or receive phone calls simultaneously makes it faster and easier to connect with patients. Call clarity through the app and the website has been perfect - even in places where cell service is not ideal. It was super easy to use and train other employees who are remote. The setup that Nextiva does ahead of time makes the implementation process super simple. Would highly recommend. **What do you dislike about Nextiva?** The only truly negative feeling is that the price is a bit high for a small office, however it is more than made up of for by the number of features. **What problems is Nextiva solving and how is that benefiting you?** Making a small office be able to handle all aspects of the phone easily - whether remote or in the office. **Official Response from Katherine Skorny:** > Hi Dr. Wendy, We're thrilled to hear you enjoyed your experience. Thank you for taking the time to share your review! -Katherine from Nextiva ### 30. Reliable VoIP and CRM Integration for Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Juan G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Nextiva?** I can integrate my CRM with this tool and take the most advante from it. Also I always receive a valuable customer support from them. **What do you dislike about Nextiva?** It is not fully compatible with ZOHO CRM **What problems is Nextiva solving and how is that benefiting you?** It is solving the way how we interact to customers with a realiable local phone number. Also it helps me to keep my team conected trought the mapping of the extension from the different department which integrated my office. **Official Response from Katherine Skorny:** > Hi Juan, Thank you for sharing your experience! We're thrilled to hear that Nextiva’s CRM integration and customer support are making a positive impact on your business communications. It’s great to know we’re helping your team stay connected and deliver better service to your customers. -Katherine from Nextiva ### 31. Amazing so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Nextiva?** Our sales girl, Marilyn has been amazing. We have had a great experience so far. Looking forward to seeing their award winning customer service. **What do you dislike about Nextiva?** One thing we were told in the sales cycle, went differently once we got on with integration team, but they said they would take care of it. **What problems is Nextiva solving and how is that benefiting you?** We needed great customer service and a product that fit our team and CRM. This could be the answer. **Official Response from Katherine Skorny:** > Hey Aaron, Thank you for sharing your experience! We're thrilled to hear you were in good hands with Marilyn. Looking forward to continuing to support you and your business, if you ever need anything, email us at reviews@nextiva.com and we'll make sure you get to the right person. -Katherine from Nextiva ### 32. We have been very satisfied with the set and use of our new office phone system. **Rating:** 4.5/5.0 stars **Reviewed by:** Kathy M. | Owner/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** The technicians that worked with me to understand the set-up and use were amazing. The customer support and follow-up have been spot on. **What do you dislike about Nextiva?** I have no complaints nor things that I did not like at this time **What problems is Nextiva solving and how is that benefiting you?** The connectivity to both the office and cell works wonderfully. I do not have to worry about missing important calls because I am out of the office. **Official Response from Katherine Skorny:** > Hey Kathy, We're thrilled to hear you were in good hands during account setup! Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 33. Not quite perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Casey H. | Psychiatrist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2025 **What do you like best about Nextiva?** The phone system and ability to forward your calls is excellent. I’ve never had a glitch, and customer service was almost immediate and helpful. However, it’s hard to navigate for the average 40 y/o. If the process of adjusting the settings was easier, it would be a game changer. **What do you dislike about Nextiva?** Complex for the average/small business. It takes several steps to transfer calls. **What problems is Nextiva solving and how is that benefiting you?** No issues at the moment. We only have two phones. **Official Response from Katherine Skorny:** > Hey Casey, We're happy to hear you have been enjoying Nextiva and that customer service has been able to help! Thanks for sharing your experience and feedback - it helps us improve. - Katherine from Nextiva ### 34. Great Courteous and Prompt Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Colin M. | Field Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Nextiva?** As a new startup, nonprofit organization finding a viable and affordable solution was difficult, After a lot of research and recommendations I chose Nextiva’s VoIP services and I couldn’t be more impressed! After exploring competitors like RingCentral, Vonage, and GoTo, it’s clear that Nextiva offers a solution that best meets my Nonprofit needs. Their VoIP services have made a world of difference in our business communications, providing crystal-clear calls, texting and exceptional reliability. Their Contact Center Software has transformed the way we interact with our customers. The features, like call routing and analytics, make it easier for us to manage customer interactions efficiently. What really sets Nextiva apart, though, is their customer support. Whenever we’ve encountered issues, we’ve always been able to get in touch with a live person quickly no long hold times, and our problems were resolved in a timely manner. It’s reassuring to know that their team is just a call away and available to help. On top of that, the UCaaS platform Nextiva offers is amazing. Having everything from video conferencing to team messaging all in one place. They do offer other services that will allow us to scale our operations when that time comes. For me Nextiva’s has been reliable, the software is user-friendly, and the customer service and support has been excellent and has truly set them apart, I would even venture to say they have exceeded my expectations. If you’re looking for a comprehensive, reliable VOIP solution, I would highly recommend the Nextiva experience. **What do you dislike about Nextiva?** At the present time I do not have any complains or dislikes. **What problems is Nextiva solving and how is that benefiting you?** For me Nextiva solved the problems of ease of use, expandability, features, reliability and cost, The software has a user-friendly interface, the customer service and support has been excellent and has truly set them apart, **Official Response from Katherine Skorny:** > Hey Colin, thank you for your kind words! We're thrilled to hear that our services and support have been a great experience for you. Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 35. Nextiva was once a great company **Rating:** 2.5/5.0 stars **Reviewed by:** susan A. | bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Nextiva?** Nextivia used to have the best customer support team I had ever seen. They were always eager to help and quick with their online chat feature. I recommended them to several companies. But I dont know what happened to them. New ownership or management caused this company to go down hill with their product, and their customer service. The connection was no longer stable for their VoIP. They started blaming other connections like not enough internet speed, but we upgraded to what they told us to get , and it dids nothing to change the issues of being disconnected and static on the lines. Support would end the chat and when we called they put us on hold and never came back. We had to go with another VoIP company. And it really made me sad, because I had loved this company and their values and how they treated customers. **What do you dislike about Nextiva?** The company went down hill and they did not value their customers like they used to. **What problems is Nextiva solving and how is that benefiting you?** I dont see them making any improvements. We had to switch carriers due to loss of business without working phones **Official Response from Katherine Skorny:** > Hey Susan, Thank you for the honest feedback. If you'd like to email reviews@nextiva.com so we can connect with you. -Katherine from Nextiva ### 36. Best & Most Affordable VoIP System! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. David L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** How easily it works for our office to forward phones, the phone products are easy to use, and their customer service from sales to support are top-notch! Rarely do we ever have technical issues, but when we do Nextiva, a tech support rep answers the call immediately and the problem is always solved very quickly. Best customer service experience I have ever had! **What do you dislike about Nextiva?** I love everything about Nextiva! I wouldn't change a thing! **What problems is Nextiva solving and how is that benefiting you?** We are able to forward phones between offices when we are not in. The system works smoothly and effortlessly. **Official Response from Katherine Skorny:** > Hey Dr. David, Wow, thank you so much for your kind words! We're thrilled to hear that you've been enjoying Nextiva and the support you've received. Looking forward to continuing to support you and your business. - Katherine from Nextiva ### 37. Beneficial product for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Daeton D. | LPC/Digital Forensics , Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Nextiva?** Nextiva covers many of my company Center Hope Solutions' communication needs. The call, messaging, fax, and ability to set up meetings make running my business better. Also, the support has been really helpful. *Update: Nextiva's updates over the last few months have made it more functional. The support from Nextiva has still been great. **What do you dislike about Nextiva?** The learning curve of using all of the abilities of Nextiva can be confusing, but support often helps with this. The various options that Nextiva offers can be overwhelming at first. Update: I wish the fax and messaging were on the same dashboard. **What problems is Nextiva solving and how is that benefiting you?** My biggest problem when I started my business was using several different programs to make calls, text, fax, and have team meetings. Honestly, working like this made a significant cost to my overhead. However, combining my business needs with one company and app made running a business more affordable. **Official Response from Katherine Skorny:** > Hey Daeton, thank you for sharing your experience and we appreciate the feedback - it helps us improve! - Katherine from Nextiva ### 38. Easy phone system to setup and use **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about Nextiva?** Setting up the admin accounts for my clients with Nextiva is fairly easy. After that, setting up users is even easier, you simply enter their name and email address and Nextiva will email them to setup their password and give them a download link for the softphone, and they can set everything up on their own fairly quickly. Modifying the call flow is also straightforward, and customer support is responsive. If you don't want to spend much time maintaining your phone system, Nextiva is a good choice. **What do you dislike about Nextiva?** Nothing comes to mind. I have not encountered any issues that they have been unable to resolve fairly quickly. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides an easy to setup, easy to maintain, reliable phone system for my clients. Their service saves me time and effort when changes need to be made, and their support gives me confidence that if an issue arises, it will be resolved quickly. ### 39. Nextiva review **Rating:** 3.0/5.0 stars **Reviewed by:** Emmie K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Nextiva?** If you get the right person for customer service, it can be an easy tool for a business that needs VOIP. **What do you dislike about Nextiva?** There are a lot of roadblocks for features, the site / dashboard is kind of clunky and not user friendly **What problems is Nextiva solving and how is that benefiting you?** They helped me upgrade my system **Official Response from Katherine Skorny:** > Hey Emmie, We want to make this right. If you send us an email to reviews@nextiva.com with your account number, we can get you to someone who can help. - Katherine from Nextiva ### 40. Excelent Support During Onboarding, Though Process Is Lengthy **Rating:** 5.0/5.0 stars **Reviewed by:** VERONICA L. | administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Nextiva?** I really appreciate Abastasiia Pavlenko, she was very detailed with the onboarding and question certain things I didn't notice and brought it to my attention and went the extra mile to ask my account manager. **What do you dislike about Nextiva?** There is so many steps to onboarding when we were told it was supper easy in the beggining, I'd rather take the honesty. **What problems is Nextiva solving and how is that benefiting you?** solving communication and beneficial with the app everyone can have ### 41. Great start **Rating:** 4.5/5.0 stars **Reviewed by:** Steve W. | Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Nextiva?** Their customer service and onboarding process have been terrific. The service is also easy to implement and use. **What do you dislike about Nextiva?** We've not come across anything we don't like yet. **What problems is Nextiva solving and how is that benefiting you?** Our traditional phone service was inadequate to meet the needs of staff who are on the go. ### 42. Great tool for work. Simple and effective. **Rating:** 4.5/5.0 stars **Reviewed by:** Cassie G. | Operator, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** I've been using nextiva for over a year now and I've always find it very simple and effective. Really quick to learn how to use it and I've never had major problems with it - and the one time I had the support team was quick to help. I really enjoy being able to call AND text on the same app, and the line is very clean. **What do you dislike about Nextiva?** The one feature I'd like it'd be for us to be able to listen to our voicemails. It's not always we have the chance to review it, so being able to listen to a recent voicemail left to check if a information was missing it would be nice. Also, I would love some connection indicators - a more clear one, at least. Sometimes during a call I can sense the connection is bad and the call is fuzzled - gets very hard to understand the other person on the line, and if I'm leaving a voicemail, I have no way to know if the message was understable or not. It'd be nice to have an idea. **What problems is Nextiva solving and how is that benefiting you?** The new lines system were amazing and it let us split the volume of calls more easily. It flows better now. ### 43. Nextiva's Many Product Features **Rating:** 5.0/5.0 stars **Reviewed by:** Katie W. | Business Development Representative Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** Nextiva has helped us develop a better relationship with our clients, through the use of VoIP, we are able to screen calls better, as well as, communicate more efficiently and effectively. **What do you dislike about Nextiva?** The only complaint I would say I have with Nextiva, is the cell phone application that connects to the office phone is sometimes inoperable, slightly glitchy, and isn't accurate with some incoming phone calls (eg. rings past someone else answering the call in the same call group) **What problems is Nextiva solving and how is that benefiting you?** Nextiva is aiding in our customer support skills, through the many features I have through Nextiva, I frequently use the Call Center website to make outgoing calls to other dealership customers inside our organization for satisfaction surveys, I also use the Nextiva Call Recorder website, where I can go and listen to our receptionists incoming and outgoing calls to see where we can improve with certain situations to know how to handle them next time properly. ### 44. EASY AND CONVENIENT ONLINE PHONE SYSTEM **Rating:** 4.5/5.0 stars **Reviewed by:** CELESTE T. | Credit and Collections Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** We have been through a few online phone systems, all have their pros and cons; but Nextiva has by far been the best we have used. The online system portal allows me to manage my call flow very easily. I am able to have the system on multiple base phones, and if something goes wrong, customer service has always bee there to fix it very quickly and easily. It was very easy to merge our systems into one without any extra hassle. We set it up within an hour from start to finish, (4 stores and a main office and an offsite office) I was not left wondering how will I do it myself, customer service easily helped me through the entire process. We now use this the entire time our store is open. I would very much recommend this to anyone looking to have lines forwarded to multiple stations and have access to calls online. **What do you dislike about Nextiva?** The only thing I find difficult occasional is trying to answer the phone only to have the app crash mid call, but that does not happen often and is only a mild inconvenience. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to manage our call volume much more efficiently. No more missed calls or wondering how I am able to transfer calls without any additional hassle. It allows me to very easily see which extension it needs to go to and with a push of a button it is sent to the correct person. ### 45. Fast start, easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Nextiva?** The Support,Sales and Onboarding team service was amazing. Easy to understand and manage calls **What do you dislike about Nextiva?** I had a little long wait time for an onboarding. **What problems is Nextiva solving and how is that benefiting you?** It helps me to separete my business and personall calls, allows me to assign different employees to manage the business calls whenever I am uavailable. **Official Response from Katherine Skorny:** > Hey Arjun, Wow, thank you for the kinds words and taking the time to share your experience! We're thrilled to hear you were in good hands with sales and account setup. Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 46. Best VOIP Option on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Nextiva?** I chatted with Nextiva and got an agent within 1 minute. Once the agent found out what I needed, she called me on the phone immediately. I had already done my research and knew what plan I wanted, but the agent advised me of features that were included that I was not aware of. During our conversation, we went through all the options to determine what would be needed or included. Also scheduled a setup appointment that was for later that day. Another agent called for the appointment, and they walked me through step by step, setting up the system and selecting the various options. I highly recommend this VOIP option if you need the convenience of a landline with the ability to have portability with the app. **What do you dislike about Nextiva?** I submitted a form to get assistance before chatting in. Later that day, I received a call from a different agent. I would have been waiting to get things set up. Not a big issue, but it was the worst thing that happened. **What problems is Nextiva solving and how is that benefiting you?** Provides me with a landline and dedicated number for my customers to call, separating personal and business calls. **Official Response from Katherine Skorny:** > Hey there, Thank you so much for taking the time to share your experience! We're so glad to here you had a good experience and appreciate the feedback - it helps us improve. - Katherine from Nextiva ### 47. Thank you Nextiva **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa S. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** I love the customer service. If I have an issue, I can talk to someone and not spend forever trying to navigate the issue alone. Me and my team simply reach out and someone is there to help solve the issue and then we move on with our day. Love it! **What do you dislike about Nextiva?** I wish it was easier to get to the hold music. I could not locate it but a support article assisted me in finding it. I like to change the music out often if I can. I would like the access for the hold music to be located on the left hand tab in the admin section. **What problems is Nextiva solving and how is that benefiting you?** Remote workers can use Nextiva either by desk top phone or by use of their computer. If there is an issue with the phone the staff can revert to using it on the computer without having sown time. ### 48. Inconsistent connection issues **Rating:** 2.5/5.0 stars **Reviewed by:** JJ K. | Travel Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Nextiva?** Nextiva's Customer Service and Technical Service Department is the best I've ever encountered! I had an issue with failed incoming calls and reached out to Nextiva's Technical Department via Chat. Ivan T was the technician and worked with me to troubleshoot the issue. He was extremely helpful and patient. He took the necessary time, and tried multiple options until he was able to resolve my issue. My issue is resolved thanks to Ivan's patience and skill. #voipproviders #contactcentersoftware #ucaasplatforms #callcenterinfrastructure(cci)software #VoIP Provider #Contact Center Software #UCaaS Platforms #Call Center Infrastructure (CCI) Software **What do you dislike about Nextiva?** When I first started using Nextiva, the system worked flawlessly. Several months later, I began experiencing intermittent connection issues; incoming calls not ringing, and other times the call would go directly to my voicemail with no notification. I've contacted Nextiva about the issues and they worked quickly to resolve them - and it worked, for a period of time. Now, I'm having the same issues again. It appears that every few months, the system error reappears. It's quite frustrating as I depend on this service for my business. **What problems is Nextiva solving and how is that benefiting you?** I'm a Canadian resident that works exclusively for a US based company. Nextiva worked flawlessly in the beginning, but after several months, I've had connectivity issues, such as incoming calls not ringing and calls going directly to voicemail. This is frustrating and has made me uneasy about the service quality. I need to have a a local presence, with a local phone number for my customers to use. Because this seems to be an ongoing issue, I feel I have no option but to look for another provider. **Official Response from Alexandra Lueck:** > Hi JJ, thank you for taking the time to share you experience with Nextiva. We are happy to hear about your positive interaction working with Ivan, and would like to help dig into why these connectivity issues you mentioned continue to persist. Having a local presence and seamless customer experience is important. Email us directly at reviews@nextiva.com and our team should get back within one business day. ### 49. Affordable Pricing with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. **Reviewed Date:** August 29, 2025 **What do you like best about Nextiva?** I love how easy it was to set up Nextiva; everything worked smoothly from the start. The app's simplicity is impressive, making it straightforward to receive and make calls. Their support team is fantastic; they're always quick to resolve my issues. The affordable pricing and reliability give me great value. **What do you dislike about Nextiva?** I find leaving a review for Nextiva challenging. **What problems is Nextiva solving and how is that benefiting you?** I find the product's support excellent for resolving issues, such as forwarding and porting numbers, making setup simple. The app's ease of use facilitates receiving and making calls efficiently. **Official Response from Katherine Skorny:** > Hey Jamie, Thank you so much for taking the time to share your experience! We're happy to hear you were in good hands during account setup. -Katherine from Nextiva ### 50. Outstanding Customer Service—Nathan Is a Huge Help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Nextiva?** Customer service is great! Nathan is such a great help with any questions. **What do you dislike about Nextiva?** I honestly cant think of anything, everything is good so far! **What problems is Nextiva solving and how is that benefiting you?** Always there to answer any questions! ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228526&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A46%3A36+-0500&secure%5Bsession_id%5D=c82220c3-7988-4ad0-b0e0-6c524229b4a0&secure%5Btoken%5D=c087a7a3a1bd5285d6aaba136e7303ab84c98c46108fe39ab5cd9f247e975f18&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,608 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews)