--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3622 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3622 scale: '5' date_modified: '2026-08-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,622 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Helps keep clinic calls organized and professional **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2026 **What do you like best about Nextiva?** I work as a Dietician & Nutritionist and help manage a small homeopathy clinic. For a while, I used Nextiva to handle clinic calls instead of taking everything on my personal number. Most calls were about appointment timing, basic queries, and follow-ups, so having one place for clinic calls helped bring more order to daily communication. What I liked most was being able to see missed calls and return them later. During busy clinic hours, I cannot answer every call. With Nextiva, I could check who called and call back when I was free. This helped reduce small gaps in communication and made follow-ups more consistent. Keeping clinic calls separate from personal calls also felt more professional. Getting started was simple. I did not need much setup to start using basic calling. The app felt easy to use for daily work, and call logs and voicemail were enough for my needs. I did not use advanced features, but the basic calling experience worked fine for a small clinic setup. On some days, I checked missed calls from another device when I was not at the clinic desk. This flexibility helped me stay connected while moving between clinic work and content tasks. It made daily calling work feel less stressful. Nextiva helped me keep clinic communication more organized. It made it easier to return missed calls, handle follow-ups on time, and keep clinic calls separate from personal calls in day-to-day work. **What do you dislike about Nextiva?** Nothing big bothered me, but a few small things came up in regular use. At times, finding some settings took a bit of extra clicking, and the app could feel a little slow on weak internet. For a small clinic setup, the pricing also feels on the higher side. These are minor points and don’t affect the main calling work much. **What problems is Nextiva solving and how is that benefiting you?** Earlier, when I was handling clinic calls on my personal number, it was hard to keep track of missed calls during busy hours. Many calls came in for appointments and basic queries, and sometimes I could not return them on time. This created small gaps in communication. When I was using Nextiva, it helped bring all clinic calls into one place. I could see missed calls clearly and call people back later when I was free. This made follow-ups more consistent and reduced confusion around who had called and when. It also helped separate clinic calls from personal calls, which made daily work feel more professional and less mixed up. On some days, I could check call history from another device when I was not at the clinic desk, which helped me stay connected while moving between clinic work and content tasks. Overall, using Nextiva helped make clinic communication more organized for me at that time. It reduced missed call issues, improved follow-ups, and made daily calling work easier to manage. ### 2. Great Fit For our Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Tax Peparer/Owner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Nextiva?** I was able to start using their app, within a couple hours after buying their core plan. It's easy to understand and manage, features are simple, basic meetings, calls, voicemails, sms. The onboarding was fast and the agent was very patient. I help with accounting a couple clients, and the service I am paying with Nextiva works perfectly fine for me with both functionality and pricing. I really recommend it even if you are not a tech save person. **What do you dislike about Nextiva?** My husband and I were supposed to go through the additional verification process after sign up. I was a bit frustrating. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provided me with a new phone number that I was looking for, since I need to separete some of my clients, and it is the easiest way to do it. We can use it all regualr features like calls, voicemails, sms for even better price than our phone plan. As an additional feature I like meetings, since now I can send those links to meet up with partners directs from the app. ### 3. Supportive Team, Yet Remote Setup Has Its Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** April Z. | Founder/CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Nextiva?** Through out my life, I have worked in multiple companies, where we have used many different VOIP services, so I am very familiar with what they have to offer. for the last 15 years I have been managing my own Media Marketing company. We mostly work with non-profit businesses, where we obviously do not charge them our full price. One of our main things when selectin our company for numbers was the price. An am am VERY surprised about how flexible and open Nextiva sales were, and besides that that, my sales guy Eric was really welcoming and enthusiastic. Flexibility was very important to us. The 2nd part of my setup was worked with Onboarding team. What surprised me is that their whole department is working remotely, I spoke with multiple and they made sure that I understand the process. Even when I was stressing about our porting process, they were able to make the process of implementation easy. What I can say is that their Customer Support is on a different level! We use their Application every day, mostly inbound and outbound calls to our partners and calls within our team, we really need basics, but from what I understood down the road is that we have got much more than we asked for, and still paid reasonable price for it. The whole implementation was handled smoothly and professionally. Overall Nextiva exceeded our expectations in every way. Now we are getting all the voicemails routed to our emails, if any call is missed we have recorded voice that routs the customer to the person that wanted to reach. And the main is that we can share freshly saved partner's contacts among the team, so we basically use the app as a minimalistic CRM. **What do you dislike about Nextiva?** Overall the experience was Amazing, but I wish we could have on-site trainings, rather than having everything remotely. **What problems is Nextiva solving and how is that benefiting you?** The main features we use are: voicemail routing, it allows us to miss less voicemails, and respond to customers faster. Internal Chats that we use to simplify our communication and share notes about Marketing Campaigns we do for our customers. Utilizing 1 number for every employee, it wasn't an issue to us before, but after moving to Nextiva an setting all calls routing to 1 number, I can see how now I can see the whole call history. ### 4. Next best thing in office services. **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica M. | Vice President & Director of Billing Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Nextiva?** The communication was perfect and in a very good time. I did not have to wait several days to hear back from them, they were perfectly timed. Customer Support was superb. Before signing my contract I had a lot of questions still and my rep was quick to respond. That was really what sold me, the quick responses. Once I signed the contract, it only took a couple of days to get my desk phone and the ease of setting it up was perfect. The platform was very user friendly and the integration was no problem whatsoever. I have not gone through all the features but what I have gone through I am loving. I am now in the portal all the time and constantly using my Fax service. I definitely will be considering keeping Nextiva in our Business for a very long time. **What do you dislike about Nextiva?** I do not think that there was nothing I was unhappy with at the moment because everything was so simple, user friendly and installation was easy. I guess the only thing I could say is that when I have someone fax me it does not get to my fax and I have to call the person back to re-fax the form and the user portal for the fax is a little complicated but I will get used to it. But that is about it. **What problems is Nextiva solving and how is that benefiting you?** The problems that Nextiva is solving for our company is the ease of a phone system that can be moved with ease and is a lot more reliable than using cell phones. It gives a professional feel and look. Nextiva is also incorporating a fax service that is much needed. I am also going to be using more features that Nextiva offers in the future. The Number one thing Nextiva offers is everything my business needs in one place. I really hate having several different companies I have to deal with for problems I may run in to; Nextiva handles it all. Lastly, Nextiva offers a great support system. ### 5. NEXTIVA and Agent Denys Kordiuk **Rating:** 5.0/5.0 stars **Reviewed by:** Oz G. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Nextiva?** Our experience with NEXTIVA has been exceptional from start to finish. The professionalism displayed by every member of their team, from sales representatives to customer service is something that truly sets them apart in the communications industry. Our company was fortunate to be assisted by Denys Kordiuk, whose clarity, patience, and depth of knowledge made the entire setup process seamless. Every question was addressed promptly and thoroughly, ensuring we felt confident at each step of implementation. Having previously used other providers, such as RingCentral, the difference in service quality was immediately evident. With RingCentral, we frequently faced unnecessary complications... including constant passcode changes and extremely difficult customer support access. Reaching their team often felt like scaling a mountain just to speak with an oracle. In contrast, NEXTIVA has been transparent, efficient, and highly responsive from the very beginning. We also successfully retained our existing business numbers (from what we now call “Ding Central”) - including our local area code and without incurring any additional “premium” fees. The transition was smooth, and the platform has proven reliable and intuitive. In summary, switching to NEXTIVA has been one of the best operational decisions our company has made. We extend our sincere gratitude to Denys Kordiuk and the entire NEXTIVA team for their outstanding professionalism and commitment to excellence. **What do you dislike about Nextiva?** That we did not know about them before we chose Ding Central in the past. **What problems is Nextiva solving and how is that benefiting you?** NEXTIVA solved one of our biggest business challenges which was reliable and accessible communication. With our previous provider (Ding Central), we constantly struggled with service interruptions, confusing system updates, and poor customer support. NEXTIVA completely changed that. Their VOIP platform is stable, intuitive, and transparent, allowing our team to stay connected without technical headaches. Additionally, the onboarding process was simple and efficient, saving us valuable time. We retained all our existing business numbers without extra costs, and customer support is now quick, professional, and genuinely helpful. In short, NEXTIVA gives us peace of mind knowing our communication system is dependable in letting us focus on running and growing our business. ### 6. I needed a Local Phone number **Rating:** 4.0/5.0 stars **Reviewed by:** ALAN B. | Health Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Nextiva?** It had the highest review when I searched Google. So far, the setup went pretty smoothly. I am waiting on my specific Area Code phone number. I did like the options provided at a very reasonable price. I just needed basic services as phone calls, texts, and voicemail. Nextiva seemed to have the best pricing for these basic services. **What do you dislike about Nextiva?** They did not have a (210) Area Code available at the time of enrollment. I was assigned an (830) area code. There is a request ticket submitted to get a (210) area code. I am anticipating this will be done in 1-2 business days. **What problems is Nextiva solving and how is that benefiting you?** The reason I contacted Nextiva is to get a (210) area code phone number. I relocated from California (Silicon Valley) where most of my business is located. I still have a (408) area code number. I am expanding my business (Medicare Insurance agent) in the San Antonio, TX area and I wanted a local presence with a local phone number. Thus, I contacted Nextiva for a (210) area code phone number. Once I get my (210) area code phone number, I will be ramping up my marketing for this Medicare Annual Election Period. This is the biggest marketing and sales season for Medicare (65+) clients. Kind of like Christmas for retailers. The initial sign up did not have my desired (210) area code available. I am assigned an (830) area code phone number temporarily. There is a request ticket to get a (210) area code phone number. I am anticipating that this will be fulfilled in 1-2 business days (9/22-9/23/25). I am looking forward to utilizing Nextiva and my new local phone number. ### 7. Ease of Setup and Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Nextiva?** Nextiva is the ONLY VoIP Provider I would ever recommend. It is simple to setup and the whole thing takes VERY little time. Using the product is incredibly simple, once you are set up you can just forget about it. The call center is easy to reach if needed, but take it from me - you will not need them. The software makes SENSE and you will use it everyday. **What do you dislike about Nextiva?** I cannot think of a downside, it is simple and inexpensive. The software is usable by ANY business. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provided a VoIP phone and fax solution that made sense for our business needs. We wanted a system whereby we could forward calls received to our offices from anywhere. The Nextiva software means that we are able to receive calls where we want them at any hour of the day! ### 8. User-Friendly with Stellar Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Will B. **Reviewed Date:** November 07, 2025 **What do you like best about Nextiva?** I appreciate the user-friendly nature of Nextiva, which simplifies our operations and minimizes the time spent on transitions. The helpful support staff is a great asset, ensuring that any issues are swiftly addressed and that we never miss important calls, as calls equate to income for our business. The ability to efficiently manage our call flow with Nextiva is crucial, and the transition from a 2-line landline to a more versatile system has been invaluable. I love the call menu feature and the ability to transfer calls to team members' cell phones when they are out in the field. Nextiva’s excellent onboarding experience made the initial setup smooth and uncomplicated, enhancing our team's adaptation to the new system. Our experience has been so positive that I would rate it a perfect 10 on the likelihood of recommending it to peers. **What do you dislike about Nextiva?** There is nothing to dislike about Nextiva **What problems is Nextiva solving and how is that benefiting you?** Nextiva efficiently manages our call flow, allowing call menu setup and call transfers to team member cell phones. It's user-friendly, with great support staff, ensuring we never miss income-generating calls. ### 9. Empowers Remote Work but Needs Spam Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jesse A. **Reviewed Date:** February 09, 2026 **What do you like best about Nextiva?** I use Nextiva as my work number, and it allows me to make calls anywhere, whether I have my stationary phone or not. I really like the ability to work from anywhere. The app for the phone works well, and the initial setup was very easy, just a quick sign-up and verification. **What do you dislike about Nextiva?** I don't like that my number sometimes appears as spam to certain people, which can be frustrating. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva as my work number, allowing me to make calls anywhere, even without my stationary phone. I like the ability to work from anywhere, and the app for the phone works well. ### 10. Effortless Setup with Handy Features **Rating:** 5.0/5.0 stars **Reviewed by:** Lakredi T. **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** I appreciate the ease of setting up Nextiva, especially with the support from Anastasia, who was very good, patient, and clear in her explanations. This made the whole process seamless for us. I love that Nextiva has made taking and managing phone calls much more straightforward and efficient for my autism center business. It has eliminated the challenges I faced with my personal phone by allowing me to screen calls and manage missed calls effectively, as my daughter can pick up where I cannot. The ability to have both an 800 number and a local number is incredibly beneficial, allowing clients to navigate through extensions easily and letting us understand their needs precisely. This capability has significantly improved our ability to provide services. Additionally, the excellent promotion of a single fee until March caught my attention, offering significant value and motivating me to share Nextiva with others. Overall, I find the features diverse and well-suited to our needs, making me very likely to recommend Nextiva to others. **What do you dislike about Nextiva?** I don't dislike any of it. I just find the phone app to be confusing because I cannot see the phone number as clearly as I can on the desktop version. This difference in the setup between the phone and desktop versions makes it challenging for me to navigate the phone app effectively. But with more time I will figure it out. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to manage business calls, which solves the issue of using my personal phone. It allows call screening and teamwork with my daughter, ensuring we understand client needs, making service delivery more efficient. ### 11. Effortless Transition, Enhanced Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ned H. **Reviewed Date:** October 27, 2025 **What do you like best about Nextiva?** I appreciate that Nextiva simply fits our needs better than other vendors we've used before, making it easier to integrate into our daily operations. The setup process was impressively quick and seamless, thanks to our IT team, which allowed us to transition to Nextiva without any significant disruptions. I find it particularly beneficial that Nextiva makes it easier to organize our call flow, and it facilitates receiving phone calls directly on our mobile phones, which enhances our accessibility and communication efficiency. I also really like the ease of setting up multiple voicemails, which adds a layer of convenience for managing communications effectively. Overall, the ease of use that Nextiva provides is a significant factor for me, to the point that it's one of the primary reasons I would consider purchasing it again. **What do you dislike about Nextiva?** Accessing a group mailbox could certainly be easier. **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva makes it easier to organize our call flow and allows us to receive phone calls directly on mobile phones. The seamless setup and ease of use are significant benefits. ### 12. Seamless Setup, Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. **Reviewed Date:** October 23, 2025 **What do you like best about Nextiva?** I find Nextiva incredibly valuable for my business due to its high-quality service and features. The excellent customer service ensures that any issues I encounter are promptly and effectively resolved. I am particularly impressed with the artificial intelligence virtual receptionist, which is an incredible addition to my workflow, effectively streamlining communication processes. The voice over IP, the new cast platforms, and the contact center software are crucial, offering a comprehensive communication package that's perfect for my business needs. I appreciate how the platform seamlessly integrates with Starlink to improve phone call reception in my home office, a significant advantage given my previously poor cell service. Furthermore, the ease of setting up Nextiva was impressive, as they took control of my computer and provided a thorough explanation of their powerful resources, making the transition smooth and informative. The unified communication platforms and call center infrastructure software were also major deciding factors due to their great reviews and effective functionality. **What do you dislike about Nextiva?** I wish that it wasn't so hard for me to find Nextiva. I had to waste my time with other services like Three Central before discovering it. Ultimately, Crocs turned me onto it, but I feel their profile should be more visible. **What problems is Nextiva solving and how is that benefiting you?** Nextiva improves my call handling in the home office by addressing cell reception issues with Starlink integration, ensuring I don't miss important calls and allowing seamless communication across devices. ### 13. Reliable Calls, Worth the Price **Rating:** 5.0/5.0 stars **Reviewed by:** TECNO C. **Reviewed Date:** October 18, 2025 **What do you like best about Nextiva?** I find Nextiva's ability to facilitate communication with different people in the US with good quality vital for operations. It enables me to communicate with customers effectively, which is essential for my service. I appreciate that Nextiva meets my needs where previous solutions like OpenPhone could not, particularly regarding cold calling capabilities. Its straightforward setup, despite an initial wait time, contributes positively to my experience. Additionally, the reliability and quality of calls, which are crucial for my operations since downtime could severely impact the service, are impressive. Furthermore, the price seems reasonable for the value it provides. **What do you dislike about Nextiva?** I found setting up Nextiva took longer than expected, as I had to wait a few hours for the account to sync in, contrary to what the sales agent mentioned. I would have preferred a quicker setup process so I could use the service immediately after purchase. Additionally, while the pricing seems fair for the service provided, I would still appreciate a lower cost. **What problems is Nextiva solving and how is that benefiting you?** Nextiva enables efficient communication with customers in the US, providing good call quality essential for our operations. ### 14. Great VOIP Experience for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Nextiva?** Honestly, I haven't found anything yet that I do not like about Nextiva. From sales to implementation, the team has worked to make my job easier! I've setup 6 accounts so far and each one has had a different member from support working to ensure it was setup. I didn't have an issue with understanding anyone and everyone was kind and courteous. Call flows have been setup without issue even with some that were complicated. **What do you dislike about Nextiva?** While not just a Nextiva issue, porting can be a pain when you do not have all of the information needed. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has allowed me to help SMBs save money on their communications platforms. It quick and easy, saving time for everyone. ### 15. Effortless to Use with Excellent Support and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Shiju S. | Escalation Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Nextiva?** It is very easy to use, and implementing it for each agent is straightforward. The customer support is excellent, and I use it daily. It offers good features for connecting with customers, and its integration makes it simple to generate reports. **What do you dislike about Nextiva?** Sometimes, it doesn't display the last call's customer number right away, or it may take a while for the information to appear. **What problems is Nextiva solving and how is that benefiting you?** This tool is easy to use in any call center, making it simple to connect with customers from abroad. ### 16. Seamless Setup, Outstanding Support for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. **Reviewed Date:** October 09, 2025 **What do you like best about Nextiva?** I appreciate how straightforward the initial setup with Nextiva was, thanks to the amazing support from Denya, who was extremely knowledgeable. I love that Nextiva relieves me from using other dialers as I can access it seamlessly across different devices like my cell phone, desktop, and MacBook. The multiple lines and call flow setups are essential for my outbound cold calling, and I am excited to utilize more features soon. The attentive and helpful support from project managers and the sales team member Christian is fantastic, ensuring a great experience even for a small business like mine. My positive experience with Nextiva leads me to rate it a perfect 10 out of 10 for recommendation. **What do you dislike about Nextiva?** Nothing at the moment as I am a new user **What problems is Nextiva solving and how is that benefiting you?** Nextiva centralizes communication by integrating with multiple devices, relieving me from using other dialers. It is easily accessible through my cell phone, desktop, and MacBook, which simplifies my sales activities and cold calling. ### 17. Unparallel Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Win W. | Laundromat Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** As implied in the title, Nextiva's customer service is simply amazing and actually won me over from other companies I was looking at. This covers both the initial sales person, onboarding person, and technical support. Of course, when you first start any new technological device, you're going to have a number of questions. The technical support was easy to connect to without going through numerous hurdles. They help ensure the bottom line issue is resolved. Finally, the salespeople aren't pushy but more so informative. **What do you dislike about Nextiva?** That it took me some digging to find out Nextiva. Nextiva website is nice, but others are simply more catchy, but that's all they are. Just asethics. **What problems is Nextiva solving and how is that benefiting you?** The menu options that a caller must initially press to connect with the correct personnel. **Official Response from Katherine Skorny:** > Hey there, Thank you so much for the kind words! We're thrilled to hear you've been in good hands from sales to onboarding, and technical support. Looking forward to continuing to support you and your business. - Katherine from Nextiva ### 18. Effortless Communication, Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** William P. | Commercial Insurance Broker **Reviewed Date:** January 12, 2026 **What do you like best about Nextiva?** I like how Nextiva has streamlined text and phone calls for my business insurance agency. It provides a great connection and has helped us break barriers in communication that were causing us to lose business. These features have allowed us to close more new business. Also, the initial setup was incredibly easy, almost plug and play, requiring almost no work on my end. **What do you dislike about Nextiva?** I have not had any issues at all so far **What problems is Nextiva solving and how is that benefiting you?** Nextiva breaks communication barriers, preventing business loss. It streamlines text and phone calls, and provides a great connection, enabling us to close more new business. ### 19. Solid communication tool with a few areas to improve **Rating:** 3.5/5.0 stars **Reviewed by:** Dexter F. | Business Support - Marketing, Distribution and ORM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Nextiva?** I like how easy it is to get started on Nextiva without needing a lot of training. The interface feels clean and straightforward, and the call quality has been reliable. It’s helpful that everything from messaging to calls is in one place, which saves time instead of switching between different platforms. The customer support team is also responsive when you run into questions. **What do you dislike about Nextiva?** While the platform works well overall, it can sometimes feel a bit overwhelming with the number of features. Some advanced settings aren’t as intuitive as the basics, so it takes a little trial and error to figure them out. I’ve also noticed that it could be faster when switching between certain functions. Not deal-breaking issues, but definitely areas for improvement. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps streamline communication by keeping calls and messages in one platform. It saves time compared to switching between different tools and makes it easier to stay connected with clients and team members. The reliability of call quality has been helpful for day-to-day work, and having customer support available when needed is an added benefit. **Official Response from Katherine Skorny:** > Hey Dexter, Thank you for taking the time to share you experience and we appreciate the feedback! If you'd like to send me an email to katherine@nextiva.com with your account number, I would love to connect and learn more. - Katherine from Nextiva ### 20. User-Friendly VoIP with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** andrew L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Nextiva?** I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. The initial setup was very easy, which made the transition smooth. **What do you dislike about Nextiva?** I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could really improve on the website. **What problems is Nextiva solving and how is that benefiting you?** Nextiva offers competitive pricing and meets market standards for phone solutions. ### 21. Seamless communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric D. | Chief Priest, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Nextiva?** As the owner of a Baptist church, our communication needs are unique. We need a system that is reliable, easy for our staff and volunteers to use, and helps us serve our congregation better. Nextiva has been a true blessing. The initial setup was incredibly straightforward, and the call clarity is crystal clear, which is vital for our important conversations. **What do you dislike about Nextiva?** Frankly, there is very little to dislike. The only small challenge was the initial learning **What problems is Nextiva solving and how is that benefiting you?** Nextiva's platform has streamlined our team's communication. It's a reliable, all-in-one solution that's easy to use and has improved our overall efficiency. The support team is also very responsive and helpful. **Official Response from Katherine Skorny:** > Hey Eric, Wow, thank you so much for your kind words! I'm thrilled to hear you've been enjoying Nextiva and looking forward to continuing to support you and your team. If you ever need anything, you can reach out to me at katherine@nextiva.com and I can get you to the right person. -Katherine from Nextiva ### 22. Reliable Communication Solution for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Maryam H. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Nextiva?** Nextiva has been really reliable for our business. Call quality is clear, setup was simple, and the mobile app makes it easy to stay connected on the go. Customer support has been helpful too. Overall, a solid choice for any small business! **What do you dislike about Nextiva?** One area that could improve is occasional downtime during updates, but it hasn’t significantly impacted our operations. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps us keep all our business calls in one place with reliable service and clear call quality. The voicemail-to-email and mobile app make it easy to stay connected even when we’re out of the office. It’s saved us time, improved communication with clients, and made our business look more professional. **Official Response from Katherine Skorny:** > Hey Maryam, Thank you so much for taking the time to share your experience and we appreciate the feedback - it helps us improve. We're happy to hear how Nextiva has been helping you and your business! - Katherine from Nextiva ### 23. Seamless Setup and Valuable Call Recording **Rating:** 4.0/5.0 stars **Reviewed by:** Longevity R. **Reviewed Date:** November 08, 2025 **What do you like best about Nextiva?** I find the call recording feature of Nextiva particularly valuable for my small business. It allows me to review calls with my employees, which is instrumental in improving our communication script for better quality assurance. This functionality is invaluable as it helps maintain high standards and provides an opportunity for continuous improvement in our customer interactions. Additionally, the setup experience was smooth, thanks to the great help from Volodymyr, which made the transition to using Nextiva for business calls much easier and supportive. **What do you dislike about Nextiva?** We wish the price we paid included the social media aspect. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for call recording, which helps with quality assurance and improves scripts by reviewing calls with employees. ### 24. Affordable, Reliable, and User-Friendly for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** William C. **Reviewed Date:** October 16, 2025 **What do you like best about Nextiva?** I really appreciate that Nextiva offers two phones for half the price of Verizon Business, which are working perfectly. I also value the ability to port my existing phone number easily. The fact that the setup was not difficult and any issues were on my end is a plus. The service experience has been much smoother compared to Verizon, and I find the feature of having two extensions for a small office very useful. Their proactive reach-out to ensure a smooth process has also contributed to a positive experience. **What do you dislike about Nextiva?** There is limited awareness about the company, which could impact potential customer engagement. **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva cost-effective, providing two phones for half the price of Verizon with smooth number porting and reliable performance. ### 25. Over 5 years of excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard F. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Nextiva?** Nextiva is an excellent phone service - I use the fax component often - a superior service. Phone service is connected to 3 VOIP phones, 2 computers and my cell. Again, excellent service. Not a techie - but install is easy (one of the phones was a bit of a pain - but it was the phone). Support is always easy to access and helpful. I use it daily (running my practice). **What do you dislike about Nextiva?** Not so much a dislike - but a wish - that the service would provide transcripts of the telephone calls **What problems is Nextiva solving and how is that benefiting you?** Allows the number to be answered in multiple locations **Official Response from Katherine Skorny:** > Hey Richard, Thank you so much for the kind words! We're thrilled to hear you've been enjoying Nextiva and we would love to connect about your feedback - send me an email to katherine@nextiva.com with your account number. - Katherine from Nextiva ### 26. Reliable and Effortless Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor P - L. **Reviewed Date:** February 13, 2026 **What do you like best about Nextiva?** I like how Nextiva allows me to answer members' questions reliably. It's dependable, so I always know it will work, allowing my day to flow smoothly. I also appreciate how easy the initial setup was for my team. **What do you dislike about Nextiva?** n/a **What problems is Nextiva solving and how is that benefiting you?** Nextiva always allows me to answer member questions reliably, ensuring my day flows smoothly. ### 27. All-in-one, All you need **Rating:** 5.0/5.0 stars **Reviewed by:** Helen C. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Nextiva?** I like that Nextiva is HIPAA compliant and that everything can be done easily online. All the UI's are easy to understand and use. If something is tricky, their support team is quick to answer. I like that there is more control on the user end than having to always call support to implement a change. **What do you dislike about Nextiva?** The only feature I am not very fond of is the vFax Portal. It looks a bit outdated and there is a lot of clicking back and forth in order to view a different fax. And even though there is a category and folder feature, it is not a folder in the same sense of moving faxes from one folder to the other so you will still see the fax. It makes organizing tough when there are multiple users since there is no need to assign each user their own portal. **What problems is Nextiva solving and how is that benefiting you?** Nextiva seems to be resolving customer control in that it is easier for clients to navigate and make changes very quickly instead of having to rely on contacting someone to make those changes. It benefits me because it makes my job easier when one of my teammates wants to implement a change on their phone or voicemail system and I have ease of access to it. Nextiva also simplifies how call flows are handled because it was a nightmare through other VoIP providers on making something as "simple" as an options menu. ### 28. Excellent Support and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan D. | Owner and Team Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** The support that Denys provided was very helpful in getting our system online and running. It was a smooth easy process. **What do you dislike about Nextiva?** The amount of time it takes to transfer a phone number. I’m not sure if that can be changed. **What problems is Nextiva solving and how is that benefiting you?** We were looking for a professional front facing answering service for people to use when reaching our clinic. First impressions are important to us. ### 29. Easy Setup and Great Value, Needs Built-In Call Recording **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew E. **Reviewed Date:** September 05, 2025 **What do you like best about Nextiva?** I love how intuitive and easy it is to set up Nextiva. The intuitive interface simplifies the process, which was a major factor in my decision. I also appreciate that Nextiva allows me to use a business number on contact forms, enhancing the formal image of my business. Additionally, the pricing and simplicity are compelling reasons to choose and continue using Nextiva. **What do you dislike about Nextiva?** I would like the inclusion of call recording without additional costs. Although there is an option to record calls, it requires an extra fee, which I find inconvenient. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to provide a business number on all my contact forms, making my business appear more formal. Its ease of use and simplicity significantly benefit me, underscoring why I chose it for my business communications. **Official Response from Katherine Skorny:** > Hey Matthew, Thank you for sharing your experience and we appreciate your feedback - it helps us improve. We're thrilled to hear you've been enjoying the simplicity of Nextiva! - Katherine from Nextiva ### 30. The experience was very good **Rating:** 4.0/5.0 stars **Reviewed by:** Utkarsh S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Nextiva?** The pricing is competitive and set up process has been simple but informative. **What do you dislike about Nextiva?** The price can be better. I wish the platform were slightly easier to use. Also, the phone app has a very limited ability to make any changes to the actual account. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is bringing features into a single app. These features were not readily available before. For me, it is making useability simple and ability to have more control over VOIP without using mulitple different service. Ex. Ability to send and receive fax without having an actual fax machine. **Official Response from Katherine Skorny:** > Hey Utkarsh, Thank you for taking the time to share your experience and we appreciate your feedback - it helps us improve. We're happy to hear how Nextiva has been helping your business! - Katherine from Nextiva ### 31. Nextiva Made Our Practice Communication Simple and Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Scott B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Nextiva?** Ease of use.The system is known for its intuitive interface and simple setup. This is a huge plus for a busy practice owner who doesn't have time for complex technical configurations. **What do you dislike about Nextiva?** Occasional call quality issues: While generally reliable, a small number of users have reported intermittent voice quality problems **What problems is Nextiva solving and how is that benefiting you?** unifies all your communication channels—voice, SMS, and team chat—into a single, easy-to-use platform. Instead of switching between different apps, you can manage everything from one dashboard, whether on your desktop or mobile device. ### 32. Great for cold calls! **Rating:** 5.0/5.0 stars **Reviewed by:** Brayden P. | Owner of HIR Digital Desk LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Nextiva?** It was a super simple process to get started with the software! They got it all set up in a day and even walked me through the process step by step of getting it set up! They're a great VOIP provider, contact center, have a very polished call center infrastructure, and are a UCaaS platform. **What do you dislike about Nextiva?** No dislikes yet! Usually software is a hassle to setup, but this was super easy! **What problems is Nextiva solving and how is that benefiting you?** I needed a business phone to be able to reach other businesses at, and it was so much cheaper than buying a new one at the store. **Official Response from Katherine Skorny:** > Hey Brayden, Thank you so much for your kind words! We look forward to continuing to support you and your business. -Katherine from Nextiva ### 33. Seamless Experience with Excellent Communication and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Nextiva?** The experience was very thorough and helpful. Everything was straightforward, and everyone I interacted with was pleasant and extremely knowledgeable, providing clear explanations throughout the entire process. From the very beginning, everything was easy and implemented seamlessly. The features are great, and once again, I can't emphasize enough how valuable the communication was. From opening the devices and hooking up the customer support all was easy to integrate. **What do you dislike about Nextiva?** Nothing to mention at this time, nor do I see anything in the near future. **What problems is Nextiva solving and how is that benefiting you?** Moving away from expensive analog business phone system to something more user friendly, expandable and advanced in technology. ### 34. Outstanding Support and Seamless Setup Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Andy S. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Nextiva?** Nextiva has friendly sales and support people who have been very helpful with setting up our account. They are patient and willing to answer all of our questions. **What do you dislike about Nextiva?** We haven't found anything we dislike yet. **What problems is Nextiva solving and how is that benefiting you?** We switched to Nextiva so our remote employees could easily answer and transfer calls as if they were in the office. ### 35. Affordable Solution With Great Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Nextiva?** Switching to Nextiva is a game changer for our organization. It enables us to communicate with those who want to get more information about our church from anywhere, without requiring someone to be in office. The team was wonderful getting us set up in a matter of minutes and the platform is easy to navigate. In addition to all this, we are saving hundreds of dollars by using Nextiva over our original phone provider. **What do you dislike about Nextiva?** Paying per user can be limiting but at this time we only need one user so it is sufficent for now. **What problems is Nextiva solving and how is that benefiting you?** We don't always have someone in our church office, and sometimes it takes a day or two to get messages. This way we can connect directly with consumers. **Official Response from Katherine Skorny:** > Hey there, Thank you for your kind words and sharing your experience! We are thrilled to hear that Nextiva is helping your business. -Katherine from Nextiva ### 36. Easy Setup, Effective Multistore Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Scot B. **Reviewed Date:** September 12, 2025 **What do you like best about Nextiva?** I appreciate Nextiva for its ability to connect all of our retail locations under one phone network, which is critical for our operations. The internal extensions and the multistore location capabilities are very useful, along with effective phone call routing and a reliable voicemail system. The setup service was excellent, and I value the quick response times from their team. The onboarding process was smooth, making the transition easy. **What do you dislike about Nextiva?** I experienced some technology challenges when setting up, although I was able to overcome them. **What problems is Nextiva solving and how is that benefiting you?** Nextiva connects all our retail locations under one phone network and provides important features like internal extensions and voicemail, enhancing our communication efficiency. **Official Response from Katherine Skorny:** > Hey Scot, Thank you so much for taking the time to share your experience! We're happy to hear you were in good hands during setup and onboarding. Looking forward to continuing to support you and your team. If you ever need help you can reach me at katherine@nextiva.com and I'll get you to the right person. - Katherine from Nextiva ### 37. Budget-Friendly with Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Belinda L. **Reviewed Date:** October 06, 2025 **What do you like best about Nextiva?** I found the setup process for Nextiva very simple and easy, which made transitioning to their service a breeze. Additionally, I appreciate the cost-effectiveness, as it offers a better price point compared to my previous vendor. I also find features like phone monitoring, barging, and assistant capabilities particularly useful for my call center operations. **What do you dislike about Nextiva?** I'm to new with to dislike anything at this time **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva offers a better price point compared to my previous vendor, and its features like monitoring, barging, and assistant functionalities are very useful for managing my call center. ### 38. Super Happy Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Wendy S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Nextiva?** We recently switched to Nextiva from another VOIP company who was awful. The customer support from sales through implementation and testing has been great. Using both the chat and call feature when help is needed is very convenient - not only do they spend the time to trouble shoot the issue, but they also explain what they are doing and anything that needs to be done on our end. The ability for multiple users to see text messages or receive phone calls simultaneously makes it faster and easier to connect with patients. Call clarity through the app and the website has been perfect - even in places where cell service is not ideal. It was super easy to use and train other employees who are remote. The setup that Nextiva does ahead of time makes the implementation process super simple. Would highly recommend. **What do you dislike about Nextiva?** The only truly negative feeling is that the price is a bit high for a small office, however it is more than made up of for by the number of features. **What problems is Nextiva solving and how is that benefiting you?** Making a small office be able to handle all aspects of the phone easily - whether remote or in the office. **Official Response from Katherine Skorny:** > Hi Dr. Wendy, We're thrilled to hear you enjoyed your experience. Thank you for taking the time to share your review! -Katherine from Nextiva ### 39. Exceptional Support with Emotional Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Dante C. | Asset recovery specialist **Reviewed Date:** September 29, 2025 **What do you like best about Nextiva?** I truly appreciate the incredible support, especially from Justin and Denys, who have guided me through a difficult time. The personal touch and how Nextiva treated me like family stand out. They worked on implementing a phone system and building a website tailored to my business needs. **What do you dislike about Nextiva?** I found the initial setup of Nextiva to be pretty difficult. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides me with a phone system and is building a website, which helps in understanding customer needs. Their support team, especially Justin and Dennis, has been crucial in sustaining my business during challenging times. ### 40. We have been very satisfied with the set and use of our new office phone system. **Rating:** 4.5/5.0 stars **Reviewed by:** Kathy M. | Owner/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** The technicians that worked with me to understand the set-up and use were amazing. The customer support and follow-up have been spot on. **What do you dislike about Nextiva?** I have no complaints nor things that I did not like at this time **What problems is Nextiva solving and how is that benefiting you?** The connectivity to both the office and cell works wonderfully. I do not have to worry about missing important calls because I am out of the office. **Official Response from Katherine Skorny:** > Hey Kathy, We're thrilled to hear you were in good hands during account setup! Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 41. An answer to prayer! **Rating:** 5.0/5.0 stars **Reviewed by:** Alliance Community C. | Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** Headache-free setup process. Straightforward software. Zero downtime. **What do you dislike about Nextiva?** Some additional features are only available at an extra cost. **What problems is Nextiva solving and how is that benefiting you?** We mostly use the SMS features, and the UI makes it really easy to navigate the volume of communications we receive. ### 42. Great Courteous and Prompt Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Colin M. | Field Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Nextiva?** As a new startup, nonprofit organization finding a viable and affordable solution was difficult, After a lot of research and recommendations I chose Nextiva’s VoIP services and I couldn’t be more impressed! After exploring competitors like RingCentral, Vonage, and GoTo, it’s clear that Nextiva offers a solution that best meets my Nonprofit needs. Their VoIP services have made a world of difference in our business communications, providing crystal-clear calls, texting and exceptional reliability. Their Contact Center Software has transformed the way we interact with our customers. The features, like call routing and analytics, make it easier for us to manage customer interactions efficiently. What really sets Nextiva apart, though, is their customer support. Whenever we’ve encountered issues, we’ve always been able to get in touch with a live person quickly no long hold times, and our problems were resolved in a timely manner. It’s reassuring to know that their team is just a call away and available to help. On top of that, the UCaaS platform Nextiva offers is amazing. Having everything from video conferencing to team messaging all in one place. They do offer other services that will allow us to scale our operations when that time comes. For me Nextiva’s has been reliable, the software is user-friendly, and the customer service and support has been excellent and has truly set them apart, I would even venture to say they have exceeded my expectations. If you’re looking for a comprehensive, reliable VOIP solution, I would highly recommend the Nextiva experience. **What do you dislike about Nextiva?** At the present time I do not have any complains or dislikes. **What problems is Nextiva solving and how is that benefiting you?** For me Nextiva solved the problems of ease of use, expandability, features, reliability and cost, The software has a user-friendly interface, the customer service and support has been excellent and has truly set them apart, **Official Response from Katherine Skorny:** > Hey Colin, thank you for your kind words! We're thrilled to hear that our services and support have been a great experience for you. Looking forward to continuing to support you and your team. - Katherine from Nextiva ### 43. Best & Most Affordable VoIP System! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. David L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** How easily it works for our office to forward phones, the phone products are easy to use, and their customer service from sales to support are top-notch! Rarely do we ever have technical issues, but when we do Nextiva, a tech support rep answers the call immediately and the problem is always solved very quickly. Best customer service experience I have ever had! **What do you dislike about Nextiva?** I love everything about Nextiva! I wouldn't change a thing! **What problems is Nextiva solving and how is that benefiting you?** We are able to forward phones between offices when we are not in. The system works smoothly and effortlessly. **Official Response from Katherine Skorny:** > Hey Dr. David, Wow, thank you so much for your kind words! We're thrilled to hear that you've been enjoying Nextiva and the support you've received. Looking forward to continuing to support you and your business. - Katherine from Nextiva ### 44. Fast and Effective Communication Tool with Minor SMS Lag **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Enrique C. **Reviewed Date:** September 12, 2025 **What do you like best about Nextiva?** I appreciate Nextiva's effectiveness and quickness, which really make a difference in our operations. The service's easy-to-use, self-explanatory setup is another aspect I value, as it makes implementation smooth and hassle-free. Nextiva handles texting efficiently, which is crucial for our department since we text a lot. Overall, it's a very reliable and intuitive solution that most of our agents love. **What do you dislike about Nextiva?** Sometimes it lags a little bit on the text messaging. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves texting needs efficiently, providing quick and easy communication. It's easy to set up and use, helping our department significantly. **Official Response from Katherine Skorny:** > Hey Luis Enrique, We're a so happy to hear you are enjoying the simplicity of Nextiva. Thanks for sharing! - Katherine from Nextiva ### 45. Beneficial product for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Daeton D. | LPC/Digital Forensics , Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Nextiva?** Nextiva covers many of my company Center Hope Solutions' communication needs. The call, messaging, fax, and ability to set up meetings make running my business better. Also, the support has been really helpful. *Update: Nextiva's updates over the last few months have made it more functional. The support from Nextiva has still been great. **What do you dislike about Nextiva?** The learning curve of using all of the abilities of Nextiva can be confusing, but support often helps with this. The various options that Nextiva offers can be overwhelming at first. Update: I wish the fax and messaging were on the same dashboard. **What problems is Nextiva solving and how is that benefiting you?** My biggest problem when I started my business was using several different programs to make calls, text, fax, and have team meetings. Honestly, working like this made a significant cost to my overhead. However, combining my business needs with one company and app made running a business more affordable. **Official Response from Katherine Skorny:** > Hey Daeton, thank you for sharing your experience and we appreciate the feedback - it helps us improve! - Katherine from Nextiva ### 46. Easy phone system to setup and use **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about Nextiva?** Setting up the admin accounts for my clients with Nextiva is fairly easy. After that, setting up users is even easier, you simply enter their name and email address and Nextiva will email them to setup their password and give them a download link for the softphone, and they can set everything up on their own fairly quickly. Modifying the call flow is also straightforward, and customer support is responsive. If you don't want to spend much time maintaining your phone system, Nextiva is a good choice. **What do you dislike about Nextiva?** Nothing comes to mind. I have not encountered any issues that they have been unable to resolve fairly quickly. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides an easy to setup, easy to maintain, reliable phone system for my clients. Their service saves me time and effort when changes need to be made, and their support gives me confidence that if an issue arises, it will be resolved quickly. ### 47. Great start **Rating:** 4.5/5.0 stars **Reviewed by:** Steve W. | Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Nextiva?** Their customer service and onboarding process have been terrific. The service is also easy to implement and use. **What do you dislike about Nextiva?** We've not come across anything we don't like yet. **What problems is Nextiva solving and how is that benefiting you?** Our traditional phone service was inadequate to meet the needs of staff who are on the go. ### 48. EASY AND CONVENIENT ONLINE PHONE SYSTEM **Rating:** 4.5/5.0 stars **Reviewed by:** CELESTE T. | Credit and Collections Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** We have been through a few online phone systems, all have their pros and cons; but Nextiva has by far been the best we have used. The online system portal allows me to manage my call flow very easily. I am able to have the system on multiple base phones, and if something goes wrong, customer service has always bee there to fix it very quickly and easily. It was very easy to merge our systems into one without any extra hassle. We set it up within an hour from start to finish, (4 stores and a main office and an offsite office) I was not left wondering how will I do it myself, customer service easily helped me through the entire process. We now use this the entire time our store is open. I would very much recommend this to anyone looking to have lines forwarded to multiple stations and have access to calls online. **What do you dislike about Nextiva?** The only thing I find difficult occasional is trying to answer the phone only to have the app crash mid call, but that does not happen often and is only a mild inconvenience. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to manage our call volume much more efficiently. No more missed calls or wondering how I am able to transfer calls without any additional hassle. It allows me to very easily see which extension it needs to go to and with a push of a button it is sent to the correct person. ### 49. It works and has decent quality **Rating:** 4.5/5.0 stars **Reviewed by:** Joe V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** Despite my concerns of using Internet based telephone service, Nextiva has been very satisfactory. I have rarely had to investigate a problem. They were very organized when it came to how to set up a firewall for their service. **What do you dislike about Nextiva?** Not their fault but the Internet has more unpredictable things that can happen. For instance, for a couple of days the communication was very spotty. It took me awhile to figure out that someone was doing a denial of service attack. The company is a 10 person office and is not controversial so I would never have thought that they would get DOS attack so it took me awhile to figure it out. Other than that attack and an Internet outage the service is do different than a regular telephone service. I have advised to get a backup internet for redundancy. **What problems is Nextiva solving and how is that benefiting you?** Price is much better than the monopolies . So much less expense out of budget. ### 50. Reliable and Cost-Effective Solution for Business Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Charmayne R. | PT Director and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Nextiva?** I truly enjoy the ease of use and setup of Nextiva; it's not difficult at all. I appreciate how it addresses all my phone needs, allowing me to retrieve and transfer calls flexibly with multiple lines. The internet-based nature is particularly useful. Additionally, I find the cost to be very reasonable, making it effective for my practice. **What do you dislike about Nextiva?** N/A **What problems is Nextiva solving and how is that benefiting you?** Nextiva addresses all phone needs for my business, offering internet-based flexibility to retrieve and transfer calls and manage multiple lines easily. It's cost-effective and easy to use. **Official Response from Katherine Skorny:** > Hey Charmayne, Wow, thank you so much for the kind words! We're thrilled to hear you've been enjoying the simplicity of Nextiva. Looking forward to continuing to support you and your business. - Katherine from Nextiva ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228423&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A54%3A35+-0500&secure%5Bsession_id%5D=0ec32bd7-9b46-49ea-81d1-ee2006690f24&secure%5Btoken%5D=500d904eb0e03484a9ad9579aa62e91e70a89abb2f8b13b4282baaa83cd17865&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,608 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews)