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](/products/nextiva/reviews)

[

Nextiva

](/products/nextiva/reviews)

(3,585)4.5/5

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

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G2

Verified User

•

over 4 years ago

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[
# Why can’t I delete my texts?
](/discussions/why-can-t-i-delete-my-texts)
I periodically call Nextiva and they say they are working on it. But they have been saying that for 1 year.

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VoIP Providers

](https://www.g2.com/tags/voip-providers)

[

CRM Software

](https://www.g2.com/tags/crm-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Audio Conferencing Software

](https://www.g2.com/tags/audio-conferencing-software)[

UCaaS Platforms

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[Chuck P.](https://www.g2.com/users/18ea888f-a995-4a8c-88b1-e7d9582062df "Chuck P.")

•

over 4 years ago

R

R

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[
# Can I still have a single voice reccording by a professional?
](/discussions/can-i-still-have-a-single-voice-reccording-by-a-professional)
I never got my free voiceover. Thank you

[

Online Form Builder Software

](https://www.g2.com/tags/online-form-builder-software)[

survey software

](https://www.g2.com/tags/survey-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

VoIP Providers

](https://www.g2.com/tags/voip-providers)

[

CRM Software

](https://www.g2.com/tags/crm-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Audio Conferencing Software

](https://www.g2.com/tags/audio-conferencing-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)

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G2

Verified User

•

over 4 years ago

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[
# When are you going to migrate your old NextOS?
](/discussions/when-are-you-going-to-migrate-your-old-nextos)
What is the timeline for migrating companies from the old portal to the new Nextiva portal?

[

Online Form Builder Software

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survey software

](https://www.g2.com/tags/survey-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

VoIP Providers

](https://www.g2.com/tags/voip-providers)

[

CRM Software

](https://www.g2.com/tags/crm-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Audio Conferencing Software

](https://www.g2.com/tags/audio-conferencing-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)

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G2

Verified User

•

over 4 years ago

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[
# What is the best way to minimize and make the webpage log in simpler.
](/discussions/what-is-the-best-way-to-minimize-and-make-the-webpage-log-in-simpler)
The dashboard has been a horror for me, as i cant manage my way into the things that i need as some options are hard to find, like the simple billing tab, i dont see it on the main dashboard, you have to find it deep within to actually get to it, also the main issue with the Credit Card, we... [Read more](/discussions/what-is-the-best-way-to-minimize-and-make-the-webpage-log-in-simpler)

[

Online Form Builder Software

](https://www.g2.com/tags/online-form-builder-software)[

survey software

](https://www.g2.com/tags/survey-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

VoIP Providers

](https://www.g2.com/tags/voip-providers)

[

CRM Software

](https://www.g2.com/tags/crm-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Audio Conferencing Software

](https://www.g2.com/tags/audio-conferencing-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)

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G2

Verified User

•

over 4 years ago

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[
# Is Nextiva working on allowing a user to get additional calls while on an active call?
](/discussions/is-nextiva-working-on-allowing-a-user-to-get-additional-calls-while-on-an-active-call)
For example, on a cell phone, when you are on an active call and receive an outside call, you would see that there is an incoming call, the phone number or name if registered, and you have options like: you can send the new call to a voicemail, you can accept the call by putting the active one... [Read more](/discussions/is-nextiva-working-on-allowing-a-user-to-get-additional-calls-while-on-an-active-call)

[

Online Form Builder Software

](https://www.g2.com/tags/online-form-builder-software)[

survey software

](https://www.g2.com/tags/survey-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

VoIP Providers

](https://www.g2.com/tags/voip-providers)

[

CRM Software

](https://www.g2.com/tags/crm-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Audio Conferencing Software

](https://www.g2.com/tags/audio-conferencing-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)

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SH

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[Sally H.](https://www.g2.com/users/acbda6d1-5e1e-4edb-a92a-6692df172679 "Sally H.")

•

over 4 years ago

Office Manager

Office Manager

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[
# Why can't we see who answers a call.
](/discussions/why-can-t-we-see-who-answers-a-call)
I can see they are on the phone but can't tell who there on the phone with. Also one of the best features DYL our prior carrier had. Was when you answered a client's call, it would open up their account automatically. This was a great time saver. We all loved that feature. Sometimes it's hard to... [Read more](/discussions/why-can-t-we-see-who-answers-a-call)

[

Online Form Builder Software

](https://www.g2.com/tags/online-form-builder-software)[

survey software

](https://www.g2.com/tags/survey-software)[

Contact Center Infrastructure (CCI) Software

](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[

VoIP Providers

](https://www.g2.com/tags/voip-providers)

[

CRM Software

](https://www.g2.com/tags/crm-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Audio Conferencing Software

](https://www.g2.com/tags/audio-conferencing-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)

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1 Comment

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AI

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[Annie I.](https://www.g2.com/users/ecb5d014-8d51-48d7-acd9-31dd79f4e706 "Annie I.")

•

almost 5 years ago

Leadership & Process Trainer

Leadership & Process Trainer

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[
# I would like a report that provides utilization data per line purchased - currently - there is no way to pull that type of reporting. We know how our call center does - but we have no idea if our staff are using their Nextiva lines that support the investment.
](/discussions/i-would-like-a-report-that-provides-utilization-data-per-line-purchased-currently-there-is-no-way-to-pull-that-type-of-reporting-we-know-how-our-call-center-does-but-we-have-no-idea-if-our-staff-are-using-their-nextiva-lines-that-support-the-investment)

[

Online Form Builder Software

](https://www.g2.com/tags/online-form-builder-software)[

survey software

](https://www.g2.com/tags/survey-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

VoIP Providers

](https://www.g2.com/tags/voip-providers)

[

CRM Software

](https://www.g2.com/tags/crm-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Audio Conferencing Software

](https://www.g2.com/tags/audio-conferencing-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)

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1 Comment

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 ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link")

 ![Adam E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam E.")
AE

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[Adam E.](https://www.g2.com/users/350852e8-8516-4279-898f-4d4985ebd642 "Adam E.")

•

almost 5 years ago

Business Operations Manager

Business Operations Manager

More Options
- 

[
# For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?
](/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider)

[

Online Form Builder Software

](https://www.g2.com/tags/online-form-builder-software)[

survey software

](https://www.g2.com/tags/survey-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

VoIP Providers

](https://www.g2.com/tags/voip-providers)

[

CRM Software

](https://www.g2.com/tags/crm-software)[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Audio Conferencing Software

](https://www.g2.com/tags/audio-conferencing-software)[

UCaaS Platforms

](https://www.g2.com/tags/ucaas-platforms)

Show More

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\<0\>0\>Upvotes

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2 Comments

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JM

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[Joseph M.](https://www.g2.com/users/ec10f648-46ae-49db-91ae-c312fd767336 "Joseph M.")

•

about 6 years ago

More Options
- 

[
# How do I erase the call history and old voice mails?
](/discussions/27937-how-do-i-erase-the-call-history-and-old-voice-mails)
I have tried to erase voice mails, but when I got back later those messages are still listed as being there. I had a lot of voicemails before we started using this system and I was wondering if that had anything to do with this issue. I would like to be able to delete the older messages so that... [Read more](/discussions/27937-how-do-i-erase-the-call-history-and-old-voice-mails)

[

survey software

](https://www.g2.com/tags/survey-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

VoIP Providers

](https://www.g2.com/tags/voip-providers)[

CRM Software

](https://www.g2.com/tags/crm-software)

[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Audio Conferencing Software

](https://www.g2.com/tags/audio-conferencing-software)[

UCaaS Software

](https://www.g2.com/tags/ucaas-software)

Show More

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\<0\>0\>Upvotes

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1 Comment

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VS

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[Vicky S.](https://www.g2.com/users/94296d68-47cd-45a0-9959-34a5f849bd8a "Vicky S.")

•

about 6 years ago

More Options
- 

[
# Do you think you will be able to implement a "Face Time" feature through your app?
](/discussions/27915-do-you-think-you-will-be-able-to-implement-a-face-time-feature-through-your-app)
Currently I need to use other platforms to briefly call clients to see proof of ID or other things and was wondering if it would be worth the time to branch out and offer a secure video conferencing feature through the app.

[

survey software

](https://www.g2.com/tags/survey-software)[

Call Center Infrastructure (CCI)

](https://www.g2.com/tags/call-center-infrastructure-cci)[

VoIP Providers

](https://www.g2.com/tags/voip-providers)[

CRM Software

](https://www.g2.com/tags/crm-software)

[

Live Chat Software

](https://www.g2.com/tags/live-chat-software)[

Audio Conferencing Software

](https://www.g2.com/tags/audio-conferencing-software)[

UCaaS Software

](https://www.g2.com/tags/ucaas-software)

Show More

* * *

\<0\>0\>Upvotes

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2 Comments

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