- Clean and modern UI

- Intuitive and quick navigation, fast database querying

- Easily digetible visualizations

- Well thought out ITSM integration

- In-product documentation

- Learning portal is comprehensive and helpful

- Frequent development cycles, new features regularly released based on customer feedback Review collected by and hosted on G2.com.

- No user-side tray app

- Cannot customize built-in dashboards (i.e. Collab X) Review collected by and hosted on G2.com.

connection between client devices, the NQLlanguage is new and the dashboard are easy to view and get information about the end device Review collected by and hosted on G2.com.

few time nql i dont get it. i prefer more than then ps script. easly coustomisalbe in ps script but i find little out off not full controll here Review collected by and hosted on G2.com.

Nexthink Infinity stands out as a comprehensive solution for organizations aiming to enhance their operations and digital employee experience. Having implemented this platform, we've observed several benefits that make it a valuable addition to our IT toolkit. I cant imagine not using it!

One of the most impressive features of Nexthink Infinity is its ability to provide real-time visibility into our entire IT environment. This has drastically reduced the time it takes to identify and address issues, leading to more efficient problem resolution. Review collected by and hosted on G2.com.

There is a learning curve associated with using the platform effectively, which may require additional training for IT staff, can be expensive, especially for smaller organizations with limited budgets. The support could br improved Review collected by and hosted on G2.com.

They provide visiblity into the environment that has traditionally been hidden and fill the gap between what the user is seeing and the infrastructure. The data is easy to interperate and the support is solid. Review collected by and hosted on G2.com.

I fear they have moved away from their core product and have become more horizontal than they need to, trying to be everything to everyone. Review collected by and hosted on G2.com.

Nexthink is very straight forward and user-friendly, from day one you can start off with the amazing features provided out of the box.

The initgration and impletenation were so simple to set up and complete, with nexthink supporting us through the process.

Nexthink can tackle repetitive tasks that we do daily, to give back that time. Review collected by and hosted on G2.com.

Nexthink doesn't have the capability to run infrastructe in the moment alerting, as there are local restraints or 15 minute minimum intervils. Review collected by and hosted on G2.com.

if you use nexthink!

It is ease to use and we ask ourselves every week, how the h*** were we able to support the clients before we started using nexthink and there are so much more use cases beyond support.

We implemented an M365 availabilty and performance monitoring. With this, we are able to see problems with M365 products before Microsoft can share an outage.

This monitoring can be implented for every Service you want, in our case for Proxy Server, Software Deployment, etc.

Our Helpdesk loves nexthink as well. We provided multiple Powershell Scripts (Remote Actions) to them and they use it every single day. Review collected by and hosted on G2.com.

Some Investigations are a little bit tricky to create because the key matching in the database in the onprem solution ist not given. But it seems that this circumstance is no longer a problem with nexthink infinity Review collected by and hosted on G2.com.

The SAM functions will be the most useful for the team, once it is all set up and running. Review collected by and hosted on G2.com.

There is a lot of data to get through, so config and training is a must Review collected by and hosted on G2.com.

Nexthink is really wonderful tool for Automation, easy to use, easy to configure DEX, Support team available for support. Immediate support, documenation and certfication is up to date. Review collected by and hosted on G2.com.

No Handson Labs for practice like Complicated NQL Query and Integrations Review collected by and hosted on G2.com.

Nexthink is a really powerfull tool, that needs to be used properly to get the most value out of it.It provides strong data collection and remediation / automation capabilities with visually appealing Dashboards. The integration or rather migration to Infinity, worked really smooth with.

Easy to use for the ServiceDesk and other L2/L3 IT people. The frequency of use depends on the provided training and guidance (internally) as this can be overwheling at the beginning. Review collected by and hosted on G2.com.

Some of the Remote Actions needs fine tuning or better testing at Nexthink side. Customer Support is generally good, but sometimes needs a push from our direct contact person. Review collected by and hosted on G2.com.

Nexthink is very dedicated to ensuring their customers have a good experience using their tool. Getting all of the insightful data that Nexthink provides is just the first step - it's their guidance on how to use that data and Nexthink Infinity's various features effectively that makes their tool such an asset. Review collected by and hosted on G2.com.

It offers so much that it can be overwhelming to decide where to focus. Learning their "NQL" query language was a bit daunting, but they are addressing that with the AI-powered Assist functionality. Review collected by and hosted on G2.com.